RoyalOak Furniture Complaints & Reviews

I have bought 3 +2+1 recliner from pune and from day one i have been complaining but there is no response from show room and now from last 10 day sending mails on customer care still no response have called customer care no response also have written on chat bot but all wasted....

By considering royal oak as a trusted and renowned brand ordered sofa online. But customer service is zero percent. They won't receive calls or reply emails.
Please provide exchange or replacement feasibility of the sofa which is delivered in the wrong color and not matching with the ordered product....

On 2 oct 2019, i purchased an aron computer chair from royaloak showroom banaswadi, bengaluru. (Order no. [protected])

The height adjustment mechanism of the chair is faulty. The chair automatically slides down when i sit on it. I had previously raised the same complaint and a service technician changed the chair's hydraulic rod. However the same problem is recurring. I raised a complaint again. The technician came and tried...

I have purchased computer table in royaloak furniture and they have delivered it and after which technician came and started fitting it. he realized that screws are missing in the package and they told give me one day we will install tomorrow. its been more than 5 days they haven't turned up. I follow-up over calls and chat and over whatsapp no one responses over it. they have only one customer care which is very rare to get the executive....

We have purchased a king size cot and a mattress from royal oak bangak. It has been close to 15 days now that the product is delivered. The mattress has unusual bulges in a few places which is uncomfortable to sleep and we are having backaches. The mattress is of royal oak itself and the cot is already making sounds on simple roll on the it. We have complained to them and called and informed. Only the technician arrives and does nothing till...

I ordered a computer table on 19th june 2020 on royaloakindia.com and expected delivery date was 23rd june 2020.
Order number: roy0044287

Since the delivery was being delayed, customer care was not responding to call/whatsapp/email. I decided to cancel the order because i am not at banglore now i can not pick the order.

I sent an email on 24th june 2020 for order cancellation and i got an email which was...

My order id is roy0043206, ordered on 14th june 2020.
Please help me to get delivered my order very soon....

I had ordered a dining table online at royaloakindia.com on 20th june 2020. The order number is roy00446404.
They had mentioned that it will be delivered on 25th june 2020, but till now there is no response from any of them nor there is any status update.
Had called customer care many times and wrote mails to customer care. But there is no use.
If the product cannot be delivered, we would want a refund of the amount....

Office table booked a month back (Order number:roy0037838) and i have neither got delivery nor any kind o[censored]pdate from them even after persistent enquiry....

I ordered a computer table on 1st june 2020 on royaloakindia.com and expected delivery date was 6th june 2020.
Order number: roy0040137

Since the delivery was being delayed, customer care was not responding to call/whatsapp/email and their hyderabad store was of no help, i decided to cancel the order.

Their whatsapp status shows "last seen on 4th june" even today. I sent an email on 12th june 2020 for...

An online order (Royo 035066) for a chair was placed on royaloak by my son, srijak sengupta on may 16, 2020 by making 100% advance payment of rs. 4, 740, with a confirmed delivery data of may 20, 2020. The order was confirmed by the organization.

Although more than 6 weeks have passed since the order was placed and payment made, the item has neither been delivered till date, nor any refund of the collected amount made by royaloak,...

I booked three seater manual recliner on june10th 2020 with order no:-roy0042183 as they promised on order confirmation that they delivered the product on 22nd june 2020 still there no update on my procuct and no one is responding to my mails and calls....

I have booked a single seat recliner on 22nd june i was given the date by 7th July 2020 order no ROY0045268. After two days i tried reaching out to the customer care [protected]. i also tried calling the warehouse [protected], [protected] at first they dint respond after two days they switched off the phones....

I had placed an order (No:roy0036093) on 23.05.2020 and they promised to deliver on 05 june. Till today, there is no response from them. I paid full amount. They neither deliver nor refund. Kindly intervene & resolve the issue....

I have placed an order at hyderabad attapur branch one month back but the product is not delivered yet.. My order id is rms[protected].
When ever i tried to cal to the branch they are saying that the product is in transit and if i tried to call customer care they dont respond properly.. Email i raised an email regarding this i didn't receive any reply also.. Really messed up with the service.. I thought of cancelling order and buy...

I have contacted them atleast a 30 times or so..

But no trace of the product so. Mucb so that they don't even bother to respond to my emails....

Roy0031578 is my order number. After following up many times overphone and also giving so many emails for 2 months order is delivered with a damage. They said they will get back to me and local person stylespa say that he is responsible for only for delivery and installation.

Royaloak does not respond for any calls and emails.. Or with a blank answer will back to us..

After the order book on march 17th i am...

I have ordered office chair in the royal oak after 1 week of installation. It's completely inclined to left side. I sent many emails but no reply 😒...

I need a refund for my order of coffee table because it is not delivered in specified time. Tried contacting customer care but no response. Please just refund my amount. As this is a open website please contact me over email: [protected]@protonmail.com for the order details. The order is placed on 4th june 2020 and the promised delivery date is 16th june 2020....

This is with regard to the order rms[protected] where i have been informed that the furniture is damaged and cannot be delivered.

As discussed with the marathahalli branch on june 13th and since there are no alternate or replacement options available, i would like to get credit for the payment that i have made for this order immediately. Till date even after multiple followup the store manager and the customer care are not...