RoyalOak Furniture Complaints & Reviews

I ordered a recliner for rs 15000 in royaloak official site yet they didn't deliver the product they will not ready to refund. They are trying to cheat. Royaloak is a cheating company....

I placed an order for computer table in royaloak almost one month ago. Since then there is no response from them, not even a single mail/sms from them. If they are not able to deliver for whatever reason, they should refund the money back. Please look into the issue.

Order number: roy0038278...

It was a horrible poor customer service royal oak has. I have ordered a tv entertainment unit through online purchase in the month of may but till now the product was not delivered. Its been a month now and no one contacted me so far. They have a customer care number but no one picks it and also they wont reply to your email. I have paid the amount fully but now i feel that i took a wrong decision in purchasing from royal oak. Being a month...

We have order the boss table from one of your branch royaloak furniture auto nagar, hyderabad.
Payment done through credit card on 05th june against order no [protected] submitted by the branch showroom as per discussed with mr. Akhil acc. Person.
From the date of payment with in 7 days it should get delivered, but got delay for 3 days and delivered on 15th june 2020. Today is 20th june & till now no person has allocated for...

I ordered table ROY0040722 on 4th May.
Web page said delivered in 3-4 day, before payment.

After payment, I got an SMS that it will be delivered in 10 days.

It's 14 days now, no delivery yet.

Nobody picking calls in customer care, even after 15 min of wait time.

Call getting disconnected after waiting for long time.

Cannot find option to cancel the delivery.br...

Hi team,

I have purchased a coffy table online from royaloak now they are not delivering product and it is almost 20 days.

They are not even replying on email and customer is worse in india, they know nothing and simply will give you one date of delivery which will definitely fail.

I do not know what to do....

Pathetic service...

Royal Oak online is worst pathetic irresponsible ... Did place order in May which had Delivery by 9th Jun however been 10 days now trying to chase customer care however no one answers nor there is any call about the delivery status.. Such a pathetic customer care service where in there is no response..Order number ROY0037256... Advise never ever purchase from Royaloak such a waste service, ,
br...

I made purchase online paying full amount with oder number roy0037256 which is suppose to get delivered on 9th june till now no updates and no one is taking interest also even if you call or email them everyday. Such a waste organisation and there staffs this u seems to be scam and cheats are sitting to take your money be careful book with other brands don’t go to royal oak. Call me i[censored] want more details on [protected]...

I am still awaiting the delivery of my order number: roy0038031. I have already made the payment. The delivery date was 10th june 2020 post which i am trying to continuously connect with chat support, email support, call support but none of the support team is responding or providing me any update on my product. I have sent more that 10 follow up emails & chats. I even tried connecting on call which never gets connected & tried reaching on...

I had ordered a recliner on 25th may 2020. I received a call from them and assured me that the delivery will be soon with well sanitized and made me pay the full amount. Now when i call those number no one picks up and it looks like they blocked my number. I tried contacting them in mail/customer care/online chat but of no use.
Now i doubt on there service as well in feature. So i am looking for a refund rather then delivery of the...

I have purchased 3 computer table online on 31 May 2020.
The committed delivery was on 15 June 2020.
Until now there is no communication from there side (always shows the status as order received in their portal).
There is no way we can contact them.

The cost of 3 tables is 12701.50

Please nobody should attempt to buy RoyalOak online (https://www.royaloakindia.com)

Regards,...

I had ordered a dinning table on 29th may 2020. It was for an emergency and i was still thinking should i do a online purchase. I received a call from them and assured me that the delivery would be in 5 business days and asked me to go ahead. I assumed they were prompt (As they called me till i made my payment) and went ahead. I received just one sms confirmation.
Post that its been almost 15 days and zilch communication from their...

I had ordered a study desk and chair online and made complete payment as well. I have not received my product however i keep getting calls for installation.
No one picks the phone, no response from customer care also.
Very poor service! This is cheating and looting the customers....

I had ordered a chair online from royaloakindia furniture on 11th may & made the payment. It was mentioned - will be delivered in 3-4 days. After order, there is no response from royaloak… they are picking up customer care pone & also no response to email. I sent almost 10-15 emails to them.

www.royaloakindia.com

Order no - roy0034115...

I placed an order for furniture to be delivered on 30th may. The furniture hasn't come yet and there is no update on the status of what's happening. Royal oak isn't picking up calls. Customer service number is never answered. This is horrible service. No response to email too. Everyone needs to know about this so furthermore no more orders are placed. I understand that with this situation there are many issues, delays and uncertainties, but...

Order was placed on may 21, 2020 with royal oak india online and the order number for three seater zita sofa brown is roy0036153. The delivery start date was june 02, 2020 and delivery installation date was june 05, 2020. Promptly the cushion alone was delivered by royal oak in chennai at my provided address on june 02, 2020 and including delivery staff and person in charge had a nice way of avoiding the question when will the sofa be delivered...

This is for the service request 26098.. Since last november i am requesting a technician visit but no one visited yet.. I have been a good customer for quality of products... Warranty service is very disappointing...

Customer care hardly picks up the call.. Mail is not responsive at all. They are just fooling around.

Order number: roy0020284

Not sure if this platform can help me

Thanks,...

I have ordered an office chair from royal oak online store on 2/05/2020. They have promised me to deliver this product within 72 hours (By phone and website also says 72 hour delivery). They also assured me that covid19 situation will stop them from delivering in time. I have contacted them for multiple times but received not proper response. I have sent emails to their customer id countless times. They are not ready to deliver the product...

Ordered a table but it never got delivered. Even the website shows the status of my order as completed. No one picks up the call at customer care and neither do they reply on emails....

Hi,
My order - roy0036808, 25day back i have ordered a product. I called many times to customer care never ever responded and updated status. You know first 5days my order i can see on online. After that i am unable to see order details in online. It shows an invalid order number. I don't any what i need to do. I feel this company is a fraud and cheating company. Worst online website. It's the first time i faced this type of issue...