RoyalOak Furniture Complaints & Reviews

I haven't heard anything from royaloak. It's been more than a week. I haven't received my product.

Your false commitment of delivering date made us to buy. We never knew you do this. I thought this is some reputed company. But then seeing customer feedback we came to know we made a mistake buying from you. We call daily more than 20 times but no one picks and no one in fact calls back.

Order no: roy0040325br...

Order no. (Roy0038263) purchased compute table and chair on 27th may 2020 online with full payment. Item not received. Requesting full refund....

Fraud in solid wood thcikness — replacement — creaking unstable bed

This one is case for the records. I bought a queen size shesham wood bed from royal oak. The bed was delivered and installed and i noticed the wood was very thin compared to what was shown in showroom. I measured and went to store comolained to them they were adamant and starting fights to avoid to discuss the real matter. The wood was 2.5 cm thick...

Order no: roy0037979
Invoice no: [protected]
My name is kishore, i have ordered an office chair online in royaloak, the chair was delivered 15 days ago without right handrest, i tried customer service and no response from their side, i also raised a complaint in facebook...

Royaloak henley single seater manual recliner in fabric
Order date[protected]
Order number roy0034309
Payment type : online
Reference number : 5ebaa5797272a
Since a month continuously following up with customer care call service/chat/mail. As of now i haven't get my order.
What is the next action....

Order number roy0040300

I ordered in 02 june and not get the stuff and customer care not responding.

I am totally trusted but i think its fake url or fake online service.
If you are not fulfill order so please revert back my money i pursed any other sites...

I made a purchase on their website in the month of 4th march and till date i am waiting for someone in their team to update me about the order status or delivery information....

Purchase id: roy0040339. Purchased online. No response at all. Never delivered. Really frustrated....

Chinese low quality worst furniture while purchasing i was being told all the products are from malaysia. I bought a tv stand, bed, computer table and chair in january. Tv stand legs has come out, drawers are not closing, bed is shaking from past five months we are sleeping on floor even after buying fom famous furniture brand royaloak who doesn't have quality sense at all, office table is shaking and chair doesn't stay in one position...

I ordered fabric type recliner and i recieved leather type.
I raised a complaint immediately and unable to contact them through any mode from past days....

I ordered from the royaloak website on 5th june and the delivery day was supposed to be 10th june. I have not recieved any communication from the company since then.
Any means to contact them are not working, from email to customer care number.
I have already made the full payment via credit card...

I had placed two separate orders for side table. Order id roy0039720 and roy0039733 were placed for two side table atria bed side table.

But only one side table is delivered. One more side table is pending to be delivered from last 8 days.

Customer care number is not reachable as well as email support is pathetic. Email support team doesn't have any clue. There is no option to track order nor there is any updated...

I ordered a computer chair online in royaloak and it was delivered in 4 days. When installation guy came to install the chair, it was found that one of the armrest was missing in the box. It is two weeks since this happened and i have been trying to reach to customer care and it connected after 10 days. Meanwhile i reached out to numerous contacts and none of them could help. At last i reached out to customer care and they told that there...

I ordered on 2 june but no one response where is stuff and not update online when i get stuff.

Order number roy0040300...

I placed a prepaid order for a chair on 22nd my. I made complete payment for the order. The company acknowledged the order but has not delivered the chair. Delivery date was 6th june. Now they are not answering any emails nor the customer care no. So no update....

I have ordered for an office table and chair set. THe handle of the chair was received defective. The Carpenter who came to assemble just fixed one hand and left the other in the box stating that he has raised a complaint with the images and soon another guy will come and replace the same. Its now almost a month. no one has come for replacement. When I called that carpenter he said there is nothing which he can do. I have tried dialing the...

About two weeks ago, I ordered an office chair and the same was delivered within 4-5 days. Installation happened the next day. When the installation guy opened the box to check all parts are in the box and found one of the armrest was missing. I have been trying to reach out to customer care since then and the number never connected.
I have reached out to few contacts in Hyderabad and they took more than a week and told that the stock...

Received fake bed the description says solid wood with solid base material bed but what i received was mdf board bed which was in broken condition i request for return and refund no response from the company order id - roy0039552 i hv requested for return and refund but not receiving and response from royal oak...

I have purchased an office chair for the price of inr 9370 from the online website of royaloak furniture on 26th of may, but i have not received the product. The company in their online portal claims that they have delivered the product but i have not received it till today 10th june 2020.
I have also called customer care multiple times but nobody in the customer service responds. Their working hours is 9:30 am to 6:45 pm but nobody...

I have placed an order for a computer table and office chair on 2nd june and paid full amount online. The delivery date they provided was 5th june. Order id is roy0040162. The order haven't delivered yet.

There is no response from customer care email and customer care number even after trying multiple times. There is no option to cancel the order as well....