RoyalOak Furniture Complaints & Reviews

I had placed order for 2 office chairs on royaloak website on may 11th and order amount was rs.9810. I had not created an account and checked out as a guest user. Under track orders, i could see my items as under warehousing processing all these days, with no other update.

I filed complaint here on june 3rd. After that, i am not able to view my order on their website under track orders at all! What a fraudulent company. They...

Hi,

I have ordered a bed and side tables online from royal oak furniture with order id: roy0038830.

The order was scheduled to be delivered on 2nd june but it was not delivered.

Also i am not getting any response for my mails, calls and whatapp messages from their customer care.

If they are not capable of delivering product at the moment, they should provide a proper response and...

The product i had ordered had to be delivered by now but they are not responding to the concerns as they are not even picking the call
I am not even able to track the order.
I have made full payment of the same.
Please help out as i am from middle class and i had purchased with my saved money for my parents 😓😓...

We ordered a sofa which was supposed to be delivered on 12th of may 2020 and since then we have been waiting for their response. We are chasing them on emails, phone call, twitter and instagram but they are not answering to any one the communication channel. All this while we were at least tracking the order on the site but today, 4th june 2020 the site also says that the order doesn't exist. I am attaching few emails also below which i had...

Order number : roy0036596
Royaloak amber computer table - 1m
Hi
I have booked a computer table vide aforesaid order number. My bank account is debited but in your website it shows payment failed. Update the correct status of the order else refund the amount to my bank account by cancelling the order.
Rest assured i am sending a legal notice for deficiency of your service and cost and consequences are borne by...

We paid full amount for cot and our ordered i'd got generated. When we search in the track order, order id is not found like that we are getting....

I had purchased a TV unit from Royaloak and paid in full, I was promised a delivery date as 28th of May which they missed. I tried to reach them through multiple methods but got no response. Nor am I able to track my product online ....

I have placed the order on may 10th online, till now the order is not delivered and they dont pick up the phone, worst company and they don't even know how to do business online....

Hi, i have placed online order for 2 furniture items with the following order reference:
1. Roy0031551 (Shoe rack, 3 door)
2. Roy[protected] seater sofa)

I have not yet received any item above. There is no response to multiple customer support email that i have sent. No one is picking customer care calls that i have made 100s of times. I want to cancel the order and get the refund of the amount if it is not delivered...

Hi team
I have purchased a computer table (Order no. Roy0039787) from official royaloak website and paid the full payment. I got payment confirmation mail and also sms from my bank that money has been deducted. But my order status still says pending and payment as failed.
I have contacted the customer care, sent mail also with complete detail but no update since last 2 days. I was told everytime that i will get a call, but not...

This is regarding the order number roy0038648 which was placed on 28th may, 2020. I had received an order confirmation mail stating that delivery date would be 1st june and installation date would be 2nd june, but till date i have not received my order nor any update on the same. I tried multiple times reaching the customer care, but no one is picking up. Also, the track order on your website also shows no updates, i also tried reaching them...

Hi, i have placed one recliner single seat sofa on may 16th via netbanking payment.
Initially it showed it will be delivered on may 31st. Till now there is no response and if i try to track the order it is showing order not found.
I am fed up calling customer care and sending emails.
If the order is cancelled then money should be credited back to me... Money is not credited...

Hi,

I have order the royaloak lily coffee table with melamine finish from the royaloak online store on 13th of may. It been more than 20 days and there is no update. I called thier customer care but no resonse. My order nuber is roy0034513. There customer support number is so pathetic that always busy and never response.

Please help them sort out the issue.

Thanks
Prathap r...

I ordered a bed on 25th may 2020 online and payment done. But the product is not delivered. It's been more than 10 days and royaloak is not responding to my calls/emails....

Roy0038923 order not delivered no update and unable to contact customer care service...

Order No. ROY0030060

I have Recieved Damaged parts for my dining table max six seater

1)Marble with wrong color

2)chair with defective leg

3)other chair color faded already

I am not satisfied with the table, want the parts to replaced ASAP with the perfect parts....

I have recieved damaged parts for my dining table max six seater

1) marble with wrong color

2) chair with defective leg

3) other chair color faded already

I am not satisfied with the table, want the parts to replaced asap with the perfect parts....

I ordered and made payment for an office chair online on 26th May 2020 and my order number is ROY0037801. I was confirmed with an expected delivery date of 29th May. Till now, my order is not delivered and customer care is not responding to my calls/emails/ whatsapp messages.

Chaitanya....

I have bought computer table from royaloak furniture online. Full payment is done online. My order no is: roy0037758

It was supposed to be delivered by 31st of may. There is no update from royaloak regarding by when i can expect my order. Nobody is responding to custoer service number, also there is no reply for email also....

This is regarding the order number roy0038652 which was placed on 29th may, 2020. I had received an order confirmation mail stating that delivery date would be 1st june and installation date would be 2nd june, but till date i have not received my order nor any update on the same. I tried multiple times reaching the customer care, but no one is picking up. Also, the track order on your website also shows no updates...