RoyalOak Furniture Complaints & Reviews

I have ordered for an office table and chair set. THe handle of the chair was received defective. The Carpenter who came to assemble just fixed one hand and left the other in the box stating that he has raised a complaint with the images and soon another guy will come and replace the same. Its now almost a month. no one has come for replacement. When I called that carpenter he said there is nothing which he can do. I have tried dialing the Royal oak customer care but it never gets connected. Online chat is just a Bot that keeps welcoming. Pathetic it is. Understanding the current situation I don't have any problem in waiting for replacement but there should be a proper channel or communication. Very disappointing. Still waiting to hear from ROYALOAK

About two weeks ago, I ordered an office chair and the same was delivered within 4-5 days. Installation happened the next day. When the installation guy opened the box to check all parts are in the box and found one of the armrest was missing. I have been trying to reach out to customer care since then and the number never connected.
I have reached out to few contacts in Hyderabad and they took more than a week and told that the stock is not available and should be delivered from Bangalore. This is one of the worst experiences I have had in my lifetime.
The only option I have is to file a suit in consumer forum and I will be filing in next 2 days if I didn’t get any positive response.
Here are the details:
Invoice number: [protected]
Order number: ROY0037979

Received fake bed the description says solid wood with solid base material bed but what i received was mdf board bed which was in broken condition i request for return and refund no response from the company order id - roy0039552 i hv requested for return and refund but not receiving and response from royal oak

I have purchased an office chair for the price of inr 9370 from the online website of royaloak furniture on 26th of may, but i have not received the product. The company in their online portal claims that they have delivered the product but i have not received it till today 10th june 2020.
I have also called customer care multiple times but nobody in the customer service responds. Their working hours is 9:30 am to 6:45 pm but nobody in the customer service picks up the call even when calling within those hours.
I want a refund of my money as i do not want their product and services.
As i am unable to reach out to anyone, i am reaching out to you so that you can understand my pain.

Please help.
Thanks in anticipation.

I have placed an order for a computer table and office chair on 2nd june and paid full amount online. The delivery date they provided was 5th june. Order id is roy0040162. The order haven't delivered yet.

There is no response from customer care email and customer care number even after trying multiple times. There is no option to cancel the order as well.

On may 7th 2020 i have ordered a office chair from royal oak online store, due to corona lock down it was supposed to deliver on may 22nd, but even after may 22nd there is no response at all from royal oak customer care or support regarding the order... I tried almost 100 times even customer care is not responding from that time, i have paid rs.7, 270/- for the chair..

Such a worst experience, planning for a police complaint shortly.

As you pickup phone when we call 10times and as i told you to kindly process my refund amount. There has been no update on my order since 10 days as i hd already complaint few days back you told customer care will contact you. But up to now there is no update from your side. So kindly refund my amount as its already been many days. And the way you handle customer is very horrible. No update by sms or phone call and when we contact you dont pick call. Very much dissatisfied with your company. So kindly refund my money as soon as
Possible. Hope you will solve my problem.

I want to cancel my order and there is no response through customer care email and customer care number even after trying multiple times.
My order number is roy0037087.

There is no update on my order from royaloak. Promised delivery date also crossed.

I request for cancelling the order and refund my money asap.

I have no response thru customer care email and customer care number even after trying multiple times. My order number is roy0039481. Its more than a week now since the delivery date past.

Kindly help cancelling the order and refund my money.

My Order reference no: ROY0036195 dated 21st May was promised 72hr delivery has not yet been delivered. Its been more than 2weeks!!! I have written to [protected]@royaloakindia.com 7times. No one responds. I have called at the helpline number [protected] which no one picks.
I have raised complaint with consumer forum as well for such unprofessional behaviour.

Registered complaints with the consumer forum. (http://consumerhelpline.gov.in/). Grievance Number: 2044869

Please help me get refund for my order.

I have order a chair. Paid in full online. But did not receive the delivery.
Tried contacting customer care, but no response.

No place to cancel the order also.

Very bad service.

I want to cancel order.

I ordered a product (Royaloak berry office chair with steel chrome finish) costing ~9k from royaloak furniture on 30 june, 2020. The expected delivery date was 4th june, 2020. The order was not delivered. Also, there is no update on the order. They are not replying to my emails. And not responding to my phone calls. I've written to [protected]@royaloakindia.com, [protected]@royaloakindia.com and [protected]@royaloakindia.com. I've been continuously calling on their customer care number [protected] and the delivery executive [protected]. My calls go unanswered. I even posted on linkedin, https://www.linkedin.com/posts/vikulaggarwal_royaloakfraud-scams-scamalert-activ...⇄
There has been no update on my order and i think i have been scammed. Please help me with this.

Order no - roy0036121
I haven't got the delivery yet. Customer care is not responding. One who contacted me after placing my order her phone no is switched off from couple of days. No updates since 27th of may 2020. Very bad customer service.

Customer care is completely useless, no one picks up, even on the chat no one replies. Promises 3 day delivery but does not deliver after 20 days also. No refund policy, basically company steals our money and we can't do anything

I had order a product, but i didn't received any mail confirmation and no one is responding my calls

Order i'd roy0040628

I had ordered a 3 seater sofa from royal oak. The order was placed on 31st may and the promised delivery date was 4th june. Since then, there has been no calls or updates from their side.

I have tried calling their customer care multiple times and also tried reaching out to their customer care email id, but have not received any response from them.

The order number is roy0039614.

Ordered kids study table online and as per the order details it is supposed to be delivered by 07/06/20120. But the product is not delivered yet and it showing delivered in the website track order page. We contacted the assigned delivery person multiple times and he informed the order is not assigned to him. We contacted customer care but they are also not picking up the calls and not responding to the emails too. My order number is roy0040441.

Rhs 269842
2 bar stools purchased by me priya naredi
Ph. [protected].
One stool only was delivered. Then on complaining another stool was deliverd which was defective so i returned it back.

Now that returned stool is not delivered till now. Visited the attapur store on 5th of june. They assured that it wil be delivered and game me wearhouse managers: mr raghu's no. Which he is not lifting since 3 days...

This careless and irresponsible attitude of your staff is really a disgusting experience.

I ordered mattress of 17000 on 9th may and as per information they deliver the product on 19th may but still now the product is not deliver and also they didnt picking up the call and not respond the mails.. My order details are order no roy0033605

I have been facing issues with royaloak, the way they treat and respond to their customer is pathetic. Below are the complete details

I have ordered "royaloak amber computer table - 1.2m" on april 9th. I sent multiple emails to get status on these dates may 15, 16, 18, 19, 20, 21 along with 100's of phone calls to customer service. All these emails and calls did not help.

So on may 21st, i sent an email to cancel the order. As i no longer need the product and mainly i don't want to continue my customer relation with royaloak. No response to my email. So again i started sending emails to get status on order cancellation on these dates may 21, 24, 28, 29, 30, 31, june 1, 5 along with 100's of calls. Same situation repeated, no one responded.

Despite of all these email and calls to get status on order delivery and cancellation, i used to get ivr calls and logistic team calls to deliver the order, but they never delivered.

Finally decided to cancel the order and updated same multiple times to the logistics and customer service teams. Nothing happened, still getting ivr delivery calls

Need help to stop these kind of poor/pathetic/irresponsible/con stores to play with customers.