Claimed

RoyalOak Furniture Complaints & Reviews

2.2
Updated: Aug 5, 2025
Complaints 1518
Resolved
663
Unresolved
855
Contacts

File a complaint to RoyalOak Furniture

Having problems with RoyalOak Furniture?

File a complaint and get it resolved by RoyalOak Furniture customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

RoyalOak Furniture reviews & complaints page 47

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Krishnachaitanyareddy
Jun 8, 2020
Report
Copy

Address: No.15/1, 6th Floor, Outer Ring Road, Banaswadi, Dodda Banaswadi, Bangalore - 560043, Opposite ASR Conventional Hall

I have been facing issues with royaloak, the way they treat and respond to their customer is pathetic. Below are the complete details

I have ordered "royaloak amber computer table - 1.2m" on april 9th. I sent multiple emails to get status on these dates may 15, 16, 18, 19, 20, 21 along with 100's of phone calls to customer service. All these emails and calls did not help.

So on may 21st, i sent an email to cancel the order. As i no longer need the product and mainly i don't want to continue my customer relation with royaloak. No response to my email. So again i started sending emails to get status on order cancellation on these dates may 21, 24, 28, 29, 30, 31, june 1, 5 along with 100's of calls. Same situation repeated, no one responded.

Despite of all these email and calls to get status on order delivery and cancellation, i used to get ivr calls and logistic team calls to deliver the order, but they never delivered.

Finally decided to cancel the order and updated same multiple times to the logistics and customer service teams. Nothing happened, still getting ivr delivery calls

Need help to stop these kind of poor/pathetic/irresponsible/con stores to play with customers.
RoyalOak Furniture customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    Tathagata94
    Jun 8, 2020
    Report
    Copy

    I ordered a computer table from royaloak furniture on 30-may-2020 and my order no is roy0039244. It should be delivered by 03-june-2020. Payment is successful and got message in mobile with order no from royaloak furniture and also got mail regarding order. Till now, i didn't receive my order. I called multiple times to royaloak customer care but no one is answering the call. I sent mail to customer care but no response from them. I checked my order on tracking page but getting no order found. I chat with royaloak executives online but no response.
    This behaviour is unethical and not acceptable. Please refund my money if the product is not available or not able to deliver. Please resolve this issue as soon as possible.
    +2 photos
    RoyalOak Furniture customer support has been notified about the posted complaint.
    Jun 11, 2020
    Updated by Tathagata94
    I haven't received any call from Royal Oak Customer support. Is there any updates?
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Y
      Yashwanth Reddy Bobba
      Jun 7, 2020
      Resolved
      Report
      Copy
      Resolved

      Address: Royaloakindia.com

      I have order an office chair worth rs.11000 on june 02, 2020 and it was scheduled to be delivered on june 05, 2020 but as on date it hasn’t been delivered and yet there is no response from them despite multiple calls, mails and whatsapp chats
      +1 photos
      Oct 22, 2021
      Complaint marked as Resolved 
      after delay the company resolved my issue
      RoyalOak Furniture customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        vikas nc
        from Bengaluru, Karnataka
        Jun 7, 2020
        Resolved
        Report
        Copy
        Resolved

        I had placed an order for chair and table, they were supposed to be delivered on 4th june, table is delivered but chair is not delivered yet. But in the webiste they have updated saying both orders are delivered.

        I have sent a mail to their customer, no response for the last 4 days. Phone calls are never answered, why do they even claim they have customer service. My order number is roy0039601
        +1 photos
        Oct 3, 2021
        Complaint marked as Resolved 
        RoyalOak Furniture customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          vsreddyk
          Jun 7, 2020
          Resolved
          Report
          Copy
          Resolved

          I ordered a computer chair from royaloak furniture on 30-may-2020 and my order no is roy0039066. It should be delivered by 03-june-2020. Payment is successful and got message in mobile with order no from royaloak furniture and also got mail regarding order. Till now, i didn't receive my order. I called around 10 times to royaloak customer care but no one is answering the call. I sent mail to [protected]@royaloakindia.com but no response from them. I checked my order on tracking page but getting no order found. I chat with royaloak executives online but no response. It is not at all acceptable. Please refund my money if the product is not available or not able to deliver. Please resolve this issue as soon as possible.
          +1 photos
          Sep 26, 2021
          Complaint marked as Resolved 
          I got my order but not what I ordered. Royal oak asked me to take different item. It's not a good idea. Asking customer to take different item after talking order
          RoyalOak Furniture customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            kssrao79
            Jun 7, 2020
            Resolved
            Report
            Copy
            Resolved

            Address: Bangalore

            Product was purchased online:roy0035292 with full payment from credit card on may17th. The product was supposed to be delivered by 21 may which didn’t happen till date. Even after repeated emails and phone calls there is no one responding back.
            +1 photos
            Oct 3, 2021
            Complaint marked as Resolved 
            The complaint is resolved. But it was not from consumer complaints team. I had to reach to royal oak repeatedly to get it resolved.
            RoyalOak Furniture customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              skrgupta04
              Jun 7, 2020
              Report
              Copy

              Address: Bangalore

              I had ordered computer table order id:roy0038529 worth rs4500 and few days back when i tracked my order it was showing order received but after few days i am not able to track my order and i had ordered the table on may29 and now its june7 till now i have not received my order and u dont share any information regarding my order from your company. You guys are frauding everyone by taking order and not delivering. When we try to contact you through message then you guys say our concerned team will call you but you dont call. Again we try to call you then you dont pick call. You guys are frauding the customers. If i dont receive my product then i am going to file an fir to you guys. So solve my problem as soon as possible. Otherwise consequences will be bad.
              +1 photos
              RoyalOak Furniture customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                RutulSh
                Jun 7, 2020
                Resolved
                Report
                Copy
                Resolved

                I ordered a table amount of rs. 5994.50 with order number : roy0038999 on 30th may 2020 since i do work from home during this corona crisis. The order confirmation says the delivery date is 3rd june. But till now i have not received the order. I tried to reach royaloak customer care, email ids, on facebook, twitter multiple times. Their customer care is not reachable and on facebook and website chat team says call on customer care. I have enought wasted my time. There is no acknowledgement or response from company. I feel cheated now. Company is behaving like a thief. Blocking money during this tough time and not delivering item is a devil act. Like me there are many customers who have not received their order. Please take action on this cheater royal oak immediately. Deliver my order or refund my money.
                +2 photos
                Jun 10, 2020
                Complaint marked as Resolved 
                The table got delivered yesterday and installed today. The table is freshly made and quality looks good and they have ordered it from Malaysia. The only problem with the company is customer care. If customer care responds and just acknowledge that order will be delayed then customer wont complain. But no response will be suspicious to them. So Improve your customer care response.
                RoyalOak Furniture customer support has been notified about the posted complaint.
                Order no: SO[protected]
                bloody royal oak, you are the number one cheaters. You replaced a defective sofa today an d again you delievered a damaged sofa. attachijng the photos.

                instead of delivering a brand new peice, you delievred a used one which is repaired/refurbished one.

                1. stiching threads have come out
                2. dmamage is clearly seen on the edge.

                3. cushion is lose and is clearly seen that its a used peice
                4. hand rest cushion is clearly touching the hard wooden peice.

                what do you think about the customers, are we fools? how can you deliver a worst piece again? pathetic customer care and number one cheater in the market

                I will not pay single EMI also and you can take the sofa back.

                table not delivered on prepaid order and no one is reachable in company - Comment #3825095 - Image #0
                table not delivered on prepaid order and no one is reachable in company - Comment #3825095 - Image #1
                table not delivered on prepaid order and no one is reachable in company - Comment #3825095 - Image #2
                table not delivered on prepaid order and no one is reachable in company - Comment #3825095 - Image #3
                table not delivered on prepaid order and no one is reachable in company - Comment #3825095 - Image #4
                table not delivered on prepaid order and no one is reachable in company - Comment #3825095 - Image #5
                table not delivered on prepaid order and no one is reachable in company - Comment #3825095 - Image #6
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sudheesh Narayanaswamy
                  Jun 7, 2020
                  Report
                  Copy

                  I had ordered online a furniture from royaloak and was suppose to deliver on 3-rd june. Gets a sms from royaloak with a person number asking he is assigned for delivery. Driver calls and informs he will come and within an hour says will deliver tomorrow. Post that contacted the assigned person he says he has no idea of my order. Since then tried to reach royalok customer care multiple time, they keeps us asking to wait for next available executive and then disconnects. Once i even waited for 22 min. I had tried all possible ways to contact them, mail, chat, facebook msg. Whatapp, calling stores and no response. Order number is roy0040409. There is no option to cancel the order and refund my money as well. For a vendor who claims they are international this is an unacceptable behavior, i never had such a pathetic experience with online shopping
                  RoyalOak Furniture customer support has been notified about the posted complaint.
                  Jun 11, 2020
                  Updated by Sudheesh Narayanaswamy
                  Still not delivered and no response from them either from customer care call, mail or chat... but you give them a lead asking that you want to buy something they call you within 2 hours so chat and mails are been looked for but when it comes to ordered materials they don't bother
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Subhadeep Choudhury
                    Jun 6, 2020
                    Report
                    Copy

                    Address: Bangalore

                    My order number is roy0035908

                    I made full payment for the computer table/chair ordered via royal oak online on 20th may 2020 scheduled to be delivered on 24th may 2020, not delivered till today, 06th june 2020.

                    No respose from the customer care or anyone.
                    RoyalOak Furniture customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Sioni
                      Jun 6, 2020
                      Resolved
                      Report
                      Copy
                      Resolved

                      I had placed order of furniture from the website of royal oak furniture on 9th may, 2020. The website advertises 72 hours delivery. It's 6 th june now and have not received the sofa yet. It's frustrating that after paying the full. Amount and purchasing from. A reputed company have to suffer.
                      No one responds to mails, calls. Store owners decline to help saying it's the online team we have to deal with.

                      Royal oak is a big scam, fraud

                      Please help
                      Order number roy0033452
                      Website : www.royaloakindia.com
                      Email id [protected]@royaloakindia.com
                      Sep 27, 2021
                      Complaint marked as Resolved 
                      It's been a year. I followed up somehow and got it resolved. This forum did not help
                      RoyalOak Furniture customer support has been notified about the posted complaint.
                      Jun 06, 2020
                      Updated by Sioni
                      Please respond. Just tell me if it's out of stock, if it's not available. I can cancel. Just communicate!!!

                      Jun 09, 2020
                      Updated by Sioni
                      What kind of fraud scheme you guys are running ? Where is my sofa ? After full payment no response, no update.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Samra Fathima
                        Jun 6, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        I had ordered a shoe rack on may 26th and the order number is roy0037995.
                        But now when i try to track, i shows order not found.
                        Need my product or refund immediately
                        Sep 23, 2021
                        Complaint marked as Resolved 
                        Walked into royal oak showroom and got the relevant contact . They resolved it in a week
                        RoyalOak Furniture customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Srizvi
                          Jun 6, 2020
                          Report
                          Copy

                          Address: Bangalore

                          This is my 3rd complain for royaloak furniture. I got a call today, 6th june 2020 from # [protected] that they are refunding our money back and without taking any bank details they simply disconnected the call. Since then i was trying to reach them out to know the procedure for the refund and they are either disconnecting the call or the number is going switched off.

                          I am demanding immediate refund of the entire value that i have paid off or else i will make a police complaint against royaloak furniture since they have tested my patience enough by now.

                          My order number roy0033410 is still not showing as valid in their website and this is a complete case of fraud that they are trying to do with us. I don't need their furniture to be delivered any more to me but i only demand full refund of my entire money.

                          Kindly help.
                          +3 photos
                          RoyalOak Furniture customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            Naren222
                            Jun 6, 2020
                            Report
                            Copy

                            I ordered a computer table and chair on may 12th and they said it will be delivered by 27th may. No one from the company calls till 27th and we contacted customer care (After trying for 4 hours) and they said they'll deliver it by june 6th. Again they vanished and did not intimate anything about the order. Now they are saying they'll deliver it by june 14th. They are just covering the issue by that time and ignoring it totally. I think it is a kind of online fraud as they never intimate about the product nor respond to mail, call, or messages in the chat. My sincere request is not to buy any kind of product from this website.
                            RoyalOak Furniture customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              novocaine
                              Jun 6, 2020
                              Report
                              Copy

                              Hi,
                              I want to raise a complaint regarding non-receipt of royaloak wall-mounted writing desk, i ordered on 1st june, 2020. My order id: roy0040082 and i already mailed to the customare cafre email help desk too ([protected]@royaloakindia.com). I received call from carpenter for installation but product not delivered and their carpenter do't know about delivery details. Hell lots of disconnects. If i go track my order with contact number it says order doesn't exist. Why much non-professionalism even though claiming international furniture dealer. Do they understand minimum about concept of customer support.
                              Please help resolve the issue.
                              RoyalOak Furniture customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                shubharai
                                Jun 6, 2020
                                Report
                                Copy

                                I have ordered a chair and table online via royal oak website. Ammount is fully paid. I have received order confirmation email. Product was supposed to be delivered by 3 june 2020. Table is delivered but chair has not been delivered.

                                I haven't received any update on the delivery status of chair afterwards. I have tried contacting customer care via email, what's app, call. There is no response. Pathetic service from royal oak. They are cheating on people. There is no value for the money we loose in these fraud services.

                                Please help to get the product delivered.
                                RoyalOak Furniture customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  H
                                  hashimaliv
                                  from Igatpuri, Maharashtra
                                  Jun 6, 2020
                                  Report
                                  Copy

                                  We placed an order at royal oak for 2 products. Delivery was scheduled for 2nd june. But there weren't any updates. Tried contacting them, but after repeated attempts to contact them via email and calls, there is still no response. Please help us to cancel this order and get our money back.
                                  +1 photos
                                  RoyalOak Furniture customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    O
                                    onweb.mani
                                    from Hyderabad, Telangana
                                    Jun 6, 2020
                                    Report
                                    Copy

                                    Address: https://www.royaloakindia.com/

                                    Hi team, i have purchased a chair (Order no. Roy0038280) from official royaloak website and paid the full payment. I got payment confirmation mail and also sms from my bank that money has been deducted. I have contacted the customer care +91 [protected] since 27th of may to know my order status but it always throws the message that team is busy in assisting other users and i never received any call back. The last update on track order page 29th may 2020 10:08 am. I have been doing on-line shopping since many years and this was my worst experience and very very disappointed with customer care ([protected]@royaloakindia.com) as they don’t believe in responding to emails.
                                    Please deliver or cancel my order and return my money back.
                                    Thank you.
                                    +2 photos
                                    RoyalOak Furniture customer support has been notified about the posted complaint.
                                    Jun 06, 2020
                                    Updated by onweb.mani
                                    Hi Team, Please look into this as there is no response from Royaloak Furniture.
                                    Jun 12, 2020
                                    Updated by onweb.mani
                                    Dear Team, please update on this as there is no update from Royaloak customer care.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      9
                                      94pankaj
                                      Jun 5, 2020
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I have tried to connect through customer care mails and calls but i have not received any feedback from their end. I had ordered a combo table and chair on 15th may 2020. The order was supposed to delivered by 19 may but till now as in 5th jun, i haven't received the product. I needed the furniture urgently as i am wfh because of the lockdown. The advertisement on the website of royaloak shows express delivery/delivery in 72 hours in bangalore but it has been more than 3 weeks and i have not yet received the product.
                                      +1 photos
                                      Sep 25, 2021
                                      Complaint marked as Resolved 
                                      The product was delivered
                                      RoyalOak Furniture customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        V
                                        Vinayak Shenoy
                                        Jun 5, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Order (Roy0039702) was supposed to come on 4 june 2020. Still didn't receive it. Order tracker page tells that order doesn't exist. Customer care doesn't pick the call.
                                        Sep 24, 2021
                                        Complaint marked as Resolved 
                                        The vendor refunded the money after long time.
                                        RoyalOak Furniture customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit