RoyalOak Furniture Complaints & Reviews

Hi, i purchased a computer chair online and wrong product was delivered, i had paid more price for the chair, but the model i received was different and of cheaper price. Having raised compliant with customers service theu have no update and neither are they taking the product back nor responding to the number of emails sent. They is no escalation matrix. I would suggest not to buy any products from them online, you might get cheated on paying...

Team,

I have placed an order[protected], still my order is not delivered and i didn’t get any update on my order.

I send mail if they are not able to deliver the product cancel my order and return my money. 23 day back i have played mount. I never seen this type of worest service.

I send n number of mail and call customer service number. But no one is not responding.

Please help...

Sir
I am reeja joseph, i purchased a dinning table and bookshelf from royaloak furnitures via online worth 44220 inr on march 9th 2020.
Order no.5e[protected], ref.[protected].
I approached the customer service to track the product multiple times via email and online chat service. They never responded me properly.. Rather giving positive assurance which never fulfilled.. And the customer service no. Which they provided...

I have preferred a study table on 12th may but till now it's not delivered. Customer care is not reachable most of the times. Even they don't provide correct update. I have sent so many emails not no proper updates there also. It's a total disappointment to order from royal oak...

I have ordered a hydraulic storage beds on 13th of may with order no roy0034475 and delivery was scheduled on 28th of may but there isn't any update of my order neither any response from the customer care center. What should i do now. I was thinking of complaining to the police because amount has already been made...

Hi,

I am from chennai and i have ordered a computer table on may 10th 2020 and till now no response and my order is in "order received" status so far. I could not reach royaloak furniture guys by any channels.
They behave as if offline and online shops are different. They didnt know the customers are same.

Order no: roy0033878
Purchase date: 10 may 2020
Amount : 6000

Thanks,...

I had placed an order roy0036032 on 20th may 2020, and got a notification that it would be delivered on or before 25th may 2020 for my surprise till date nobody called me and update me on the status of my order & have been trying to track the order and it's stuck in warehouse processing from past couple of days, and when i tried calling support number (+[protected] from past 3 days and finally got it connected yesterday, i was...

My order ROY0035833 has no update at all. Customer care no one picks up the call and on chat no one respondes too...

Hi,

I am from chennai and i have ordered a computer table on may 11th 2020 and till now no response and my order is in "order received" status so far. I could not reach royaloak furniture guys by any channels.

Thanks,
Vel....

Hi,

I have order the chair from the royaloak online store on 9th of may. It been more than 20 days and there is no update. I called thier customer care but no resonse. My order nuber is roy0033284. There customer support number is so pathetic that always busy and never response.

Please help them sort out the issue.

Thanks
Ram pratap singh...

I came across a situation of complete forgery from very reputed RoyalOak. Whose offline stores warned us for online delivery.
Date of order: 3rd May 2020
Order Number: ROY0032804
Incident: I was contacted for my phone number after which no one contacted / delivered order. I kept following back on Twitter/ FB/ Whatsapp/ Phone/ Email / customer care/ online team / ems team. But no one responded.
I started asking...

Order number ROY0031965. Ordered on 22/03/2020.It is not delivered yet. I already requested for cancellation and refund many time. But I have not received any response from Royaloak. I want my money back. Please help me to cancel the order and my refund.

Order no:ROY0031965
Ordered on :22/03/2020
Amount:12500/-

Please refund the amount as soon as possible...

Under my online order#roy0031159 for couple of products from royaloak site deon in month of march 2020, only one product "royaloak aster side board with high gloss finish" was delivered just couple of days before lockdown on 20th mar 2020 and got installed post lockdown on 11th may 2020.

However i am yet to receive other product "royaloak oval bookshelf 2 door in melamine matt finish". I have tried to reach royaloak customer...

I made an order on 13th of may with order id roy0034475. Since then there isn't any information regarding the status of my order and neither any response from customer care...

Hi i have placed an order with royaloak online site and order number is roy0037254 and the item has not yet been delivered and no one responds on the customer care number. Please provide and update on the delivery dates and status...

Hello royaloak, i placed an order and want to cancel it now as the royaloak store is providing it with a faster delivery date. Can you please cancel my order roy0038044....

We've placed an order for 'royaloak trissino three seater sofa in rich fabric' on 11th of may. Upon order confirmation you've promised to deliver the item on the 26th of may. However, we are yet to receive any notification pertaining to this order. We pinged you guys on the whatsapp number there was no response, after a huge struggle i spoke to one of your representatives named saravanan over the phone on 23rd may morning, he stated that...

Kindly help on this urgent basis

Purchased recliner in mysore road showroom on 19th may 2020
But still not been delivered but promised to delivery on saturday 23rd but when they called and updated will be delivered on 25th may 2020 after tht their is no call i started to followup on this and i got confirmation call from company stating tht product will be delivered on 27th may and now no updates on this

Plz...

Ordered one chair on 1st may, order#roy0032612.

I still have not received the order yet. No response received from customer service. They don't respond on emails. On chat they will stop responding once i confirm my order number. On call, they will just disconnect abruptly.

Very pathetic service. Please let me know a way how i can file a complaint leagally....

I had placed an order (ROY0032564) for a computer table 25 days back and it got delivered a week back. The installation person came and opened the package and there are damaged pieces in the package. He said he cant assemble that and asked me to raise the complaint. I wrote a mail to [protected]@royaloakindia.com immediately with photos attached. Nobody is bothered to call me back on this issue and there is no response to the email as well....