RoyalOak Furniture Complaints & Reviews

I ordered two product online and my order no is ROY0036917 - its more than 10 days now still not received the product and when I am calling on call center(NO ONE PICKS THE CALL). Even I have shared my no multiple time but no revert on it. FRAUD ONLINE SYSTEM....

I placed an online order for a furniture and i got an incorrect product delivered, i’ve been trying to reach their customer care since last 15 days and nobody cares to respond to me. They’re cheating people delivering lower valued product instead of the actual one. I sent multiple emails and called their customer care but nobody really cares for your concern....

Purchased 2 - royaloak davis brown single seater recliner in fabric on may 25th, 2020 with a delivery date within 4 days and installation 5th promised by the online sale representative (+91 [protected]) for a price of 29, 985.00. The product is not yet delivered, the sales representative does not pick phone calls and its the same situation with customer care number [protected] too. I need my full refund back....

I ordered a computer table on 15th may, 2020 from https://www.royaloakindia.com/ and till now the order status hasn't change from order received. It is supposed to be delivered by 30th may.
I have written 7 mails to customer care, their online team online, and ems team but they haven't responded me yet and not telling me where is my order or confirming that they have cancelled the order.

I am trying continuously for...

Order placed online on royal oak website on 11th may 2020. Website promises 3 day delivery. It has been more than 22 days, still no update on the order.
All channels of contact with the vendor is not reachable. No response is given via phone number, chat or emails.

Order id - roy0033977...

I have placed order on 21st may and schedule delivery was 25th may but still not delivered.

I have tried to reach the customer service multiple times through call and mail but they have not responded a single time.

Royaloakindia is worst compay to get product from.

I have to take legal action if product is not delivered by next week....

I have ordered an office table in march they did not deliver till now. No response from customer care. No response in the email as well. Very bad experience from their side....

It shows 'order received' on the website, i haven't gotten anything. No response on the customer care number, the email id also doesn't resolve anything...

Hi i had placed order of table and chair on april 21 via online, could not able to take delivery due to covid situations, now tried to reach the customer care for delivery but no one is responding for mails and cals. Worst customer care support of royal oak.

Order number-roy0032421
Phone - [protected]...

I have placed an order of recliner which costs rs.12, 000. Online payment is also done. But item is not delivered it should be delivered by may 31st itself and no customer care number is working. It's very bad about maintenance. Respond as early as possible...

I ordered a wadrobe and a shoerack from royaloak online on 9th may (Roy0033627). There was a lightening delivery deal going on. I got the shoe rack but the wadrobe didn't arrive. The eta was 12th may and installation on 14th may. Not only did they delayed the delivery but later stopped picking calls.
Wrote emails and tried calling multiple times.
Called a representative to cancel the order, he promised to send a cancellation...

I am writing this mail after multiple follow ups with
Royam oak team and no response from their side.

We purchased finly 3 seater sofa from royal oak
Online site on may 5th. On website, the delivery
Date was may 8th. Considering the speed of
Delivery and discounted price offered, i had paid rs
12500. To my horror, from may 8th onwards i had to
Reach out by call / email on delivery...

Hi, i have made an online purchase for computer table in royal oak on 28th may 2020. There is no update on my order. Also there is no response from customer care through calls, emails, whatsapp.

Feeling fed up and cheated with royaloak customer service

Order no - roy0038588...

I'm highly disappointed with the royaloak furniture and i'm never ever going to buy anything or let my friends buy anything from royaloak. I have ordered a table and chair combo on may 6. They promised to deliver the product on may 19th and they haven't yet delivered the product. I have tried all the options to get in touch with customer care but they don't care to reply/respond to my emails or calls. I want full refund for my product now...

I have not received my order yet which i purchased online on their site.
The online chat is not providing me the status and i am not able to get through anyone on phone.
It seems to be an online fraud with no response on mail.
Calls to their store is not helping too as they say they are not responsible for their website purchases which is ridiculous as it's their own company.
Please donot buy anything from royal...

Hi,

I am from bangalore and i have ordered a computer table on may 27th 2020 and till now no response and my order is in "order received" status so far. While ordering site was showing 72 hours express delivery in bangalore and my table will be delivered till 31st may. I paid 5994.5 rs online for the table. I could not reach royaloak furniture guys because there customer care no [protected] is just to make you fool not connecting...

I have purchased the subject item from your show room at kukatpally on 12th Dec2019.
In one month we observed that left side door is turning from white to light yellow gradually.
I have informed the same over phone during 3rd week of March. Your show room advised me to send a mail.
I couldn't send the email as I got blocked at some other place during lockdown.
As lockdown is relaxed, you are requested to resolve...

Hi,
I have ordered through royaloak website a swing on 15th may, 2020 and estimated delivery date is 30th may, 2020. While purchasing i had a talk with a sales person who assured me quick delivery. After payment i am unable to trace her, she doesn't even bother to pickup the call or answer the whatsapp messages.
I have tried to call the customer service of royaloak, unfortunately there is no one to give me my answer.
It...

I have ordered table and chair combo. It's more than 10 days now. Even sent mail checking for status. No response from your team. This is biggest disappointment from royaloak. Its very irritating that after taking money you guys are doing like this.

Delivery was supposed to be within 72 hours as per your estimation. And its more than 10 days now.

I can understand there might be delay in delivery because...

Did a full payment of study table and office chair. Delivery date has passed. Company is not responding to me over phone, emails, whatsapp chat, live chat. Neither they are helping me to cancel this order and doing refund of money. Order id roy0036701...