RoyalOak Furniture Complaints & Reviews

Had placed an order on May 09th. The delivery date was falsely shown. Have made a full payment.
Tried reaching out to all thier customer support channels. No response after 2 weeks of following up.
I need to initiate and cancel my order right now
and I need the refund !
No option to cancel the order online.
Order ID : ROY0033607

Please respond to this !...

I ordered a sofa unit online on 25th feb paying in full and after repeated follow ups the customer care the unit was delivered on 16th may and now im waiting for the sofa to be assembled and for the old sofa to be picked up.

Have already called up customer care, send email - no response

Unlike other online vendors, there is no option to return or cancel the order.

Stuck in a rut.. Dont know what...

We had ordered online a computer table worth 3000, and it was delivered very late after making lot of calls and lodging complaint here.
Now nobody is coming for installation from royaloak.
When checked with delivery person, he told his job is just to deliver the product, for installation, contact royaloak again.
Its been almost 3 to 4 days after the product arrival, but still there is no response from royaloak for installation.br...

I placed an online order (Number roy0033913) of table to royaloak india on 11th may 2020. I paid also full amount (Inr 2640) through credit card while placing the order. It was mentioned on their website and also on order receipt that delivery of goods in bangalore is within 72 hrs. However, 15 days passed but product is still not delivered. I tried to reach them thorough customer care mail, over chat, customer care contact number, but there...

We have placed order on 16th may 2020, it has been mentioned that we are getting 72 hours delivery. It's been a week still we haven't received any single communication regarding the order....

I have ordered table and chair and i paid the amount online but the product is not delivered yet and customer care service is not connecting the call... This is the worst experience i have ever had. Could you please deliver the products as soon as possible or atleast refund the amount....

Order number : roy0032530
Booked on : april 28 2020
Product : royaloak amber office chair with steel chrome finish
Price : rs7270/-

I have been continuously following up by call, chat box and mails but there is no response. Horrible experience with royaloak. Beware of royaloak.

Deliver the product asap [orelse] refund the amount immediately....

I have ordered before 10 days, still no update of my order. Cant even get hold of customer support by phone or email. Worst service, never ever expected from this company....

Orde number : roy0035013
I ordered a chair from royal oak since the delivery was sooner than others.
I received a confirmation that it will be delivered by 19th may however the chair is not yet delivered or any update from royal oak, the response from customer service is also unsatisfactory. The customer service team doesn’t have any clue about the order, they say that the order is confirmed and they will check with the shipping...

This is regarding the order roy0035357. I ordered the product on 17/05/2020. And i was informed the product will be delivered within 72 hours in bangalore. When i tried tracking the order, it shows no information except order processed. Customer service of royal oak is not responding to me via calls/whatsapp. Very pathetic experience. I would like to cancel the order and there is no such option available in company website. How long should...

I have ordered one computer table from royal oak online, but after 10 days also no one contacted me, and if i am trying to call their customer care no one is responding . not sure where they have office where i can go and talk. such a pathetic service. I want my money back from them....

Order # ROY0033452 : Ordered 4 items on 9 th May. The website advertises 72 hours Delivery in Bangalore.

I received 3 items on 19 th ( instead of 12th), and no sign of 3 seater sofa yet. No one picks up customer service number, no one responds to emails. I don't know what to do ?

There is only one number for customer care which no one picks up. All agents are busy, they say all the time. No one responds to email....

Hi Team,

My ordered product with ID: ROY0034853 was supposed to be delivered on 19th and it has not yet processed from warehouse. When i tried reaching customer care through phone they're not picking my call. No reply to my email as well.
Please help me to get a status on my product.

Regards,
Sharath K
Phone: [protected]...

Ordered computer chair and table on 10th may and delivery date was 12 or 13 th may and i have ordered total 3 items, 1 item was delivered and other 2 items we dont have any status update.

Trying to contact them through customer care email and whatsapp and call but no response.

In the website, they dont show the shipping details or order tracking info.

Also they dont have order cancellation/refund...

I ordered a garden bench and coffee table from royal oak online on 14th may 2020. I got it delivered on 18th may after quite a few follow ups and they told that a guy will come to assemble the table within 24 hour but nobody came. Next day, i tried to contact customer care and there is no response, i have been sending emails and whatsapp messages but they don’t seem to care as the sale is done for them. Not sure what needs to be done here.br...

Ordered royaloak finely fabric sofa set 3+1+1, finely fabric three seater sofa 1 ordered on 22/03/2020. The promised delivery date was 25/03/2020. But the delivery is still pending. They doesn't pick my calls and give any reply for my requests and messages. They are not accepting my request for cancellation and refund also. They are not responding my mails....

Ordered on 22/03/2020. False promise for order delivery several times but not yet delivered. They don't pick my call and don't reply my messages and online request. This is my first order from Royaloak. I lost my cash Rs:41500/-...

My order no: roy0034394

Mobile no.: [protected]

 i ordered study table on 12th may online.

While tracking order no progress seen since last 4 days.

The customer care no. Shows busy executives always. They neverreceived my call... And even the live chat help does not reply...

I have already made payment of rs.4997 online... But none seems to help..

But.....

I ordered a table from royal oak online on 7th may 2020. I got it delivered on 12th may and they told that a guy will come to assemble the table within 24 hour but nobody came. Next day, i tried to contact customer care and they again said a guy will come in 24 hour to assemble the product. But again nobody came. I am sending them mail everyday now, and everyday they reply that our team will call you shorting but nobody calls. It's been more...

I investigated a product on website. Then I got a call from Royaloak agent. He asked me where would i like to get it delivered. I mentioned him my location, and he said that product can be delivered in 2-3 days for sure. After that i have placed the order. Now it's been 15 days, they don't pick calls. No email reply, no customer care number will help. They dont reply on chat Or whtsapp number. I have been asking to cancel order, that also...