RoyalOak Furniture Complaints & Reviews

I had placed an online order (Order no roy0034276) for “royaloak amber computer table-small and florida computer chair“ but have been delivered an eden outdoor set which is no where related to my order.
Above it, the address is of someone else that needs to be delivered to but they have updated my contact number and delivered it to my address.
Inspite of calling the customer care number of times and even writing emails to...

I did place online order on 5th may'20 and it was mentioned that it will get delivered by 8th may'20 but till today (18th may'20) there is no update on order. Trying to call customer care multiple time, no response... They are always busy it seems... Very disappointing...
No responses to the mails...
If they can't handle better to shut down...
Want to cancel order# roy0033023 and want refund back......

My online order 3 seater sofa set was supposed to be delivered by 8th may. no response from cs team on status.its a pre paid order.. .order id: ROY0033048.

There was no response and prefer to have the order cancelled and initiate refund asap with refund transaction I'd....

I have purchased computer chair from royal oak marathahalli on may 10th 2020. They have promised me it will be delivered with in 3 days and will get installed with in next 3 days. Though they have delivered it after 3 days there is no update on installation till now.
I have called and raised it at their support number [protected] 3 times.
However they told they wont log any complaint on installation and keep promising that it...

I purchased a office table and chair from royaloak online store, and promised delivery with in 72 hr in bangalore.

Now past the delivery date and installation date there is no update of the order status no response to my emails, phone calls.

Ironically the day i was ordering the product i recieved a call from this number [protected] to help me make payment at 11pm within seconds i put the product into my cart,...

I have placed my order on Royal oak website on 10th May with Order No ROY0033811 and Payment Type : Online
Reference Number : 5eb7ed2b2e269 but and as per the delivery date the furniture should have been delivered by 13th May. But till date 17th May, 2020 the furniture is not yet delivered and no response from online team as well....

Ordered on 11th may, after payment delivery was not done and customer service is pathetic. There is no option for cancellation. Order #roy0033975

Their customer online option doesn't work, chat gets disconnected the moment you ask order status and store will say we will internally escalate, useless people

Overall there is no cancellation option, no customer service and no contact....

Missing of part in the product and pending request for replacement and not responding any one for order number roy0031929.

I have ordered king size bed on 21st of march 2020. And the few parts of the product got delivered on 12th may 2020. I already paid emi of 2 installments. 2 people had come and started fitting and said the frames are mismatching as well as plywood sheet, which s used on top of the bed missing and they ll...

Ordered on 10th may
Status as on 15th may - order was closed as delivered without delivery of the item
Item : tozen office chair

Customer care - hopeless | apart from saying we have escalated the issues, they have absolutely done anything to sort out the matter

Store - hopeless | representative afroz said he will check and call me back 2 days ago. No call returned or followed up

In...

I recently purchased royal Oak bed online. The delivery date was 14th May and I am trying to track the order and I reached out to customer care and other online chats and whatsapp number. But no one is replying to my query. The order number is ROY0034124...

Order # [protected], complaint id: 31353

A very bad experience of customer service from royal oak. And they have no consideration about senior citizens. The furniture was purchased by my parents in the showroom on mysore road. After a month of delivery itself, there were damages found in the sofa. Due to lock down, we could not contact royal oak.

Later when we contacted and raised a complaint, the technician...

Alignment is not proper.
There's bend in the headrest portion....

I ordered an office chair from royal oak website online on 4th may 2020. My order no roy0032888 for the chair got delivered on 7th may 2020 and installed the next day. Right after installation i observed squeaky noise coming from chair cylinder whenever the person gets up from the chair. I informed the technician who came for installation, he told me that it's common and didn't offer any solution. I visited royaloak showroom near my house...

I had purchased a dinning set which was mentioned as solid wood but it is made of baruda or dust of wood which is coming out and nuts and bolts of chair comes out themselves and make a lot of noise it had been just 2 months of purchase i want my complete refund as soon as possible i also complaint to consumer court for further contact
Dr devender jindal
[protected]...

Hi,

I purchased melbourne bed in royaloak marathahalli in jan 2019. Now the support ground sticks are loosened up and there is no support under the bed. I have been trying to contact royaloak customer care via call, whatsapp, but no one responded.

Please check order # with mobile-[protected]
[protected]@gmail.com

Issue still persist. Its still in warranty and now i have to waste money...

I normally refrain my self from putting up reviews but am forced to do. Is even having one star worth for their service?? I ordered stuff worth more than 50k and it has turned out to be a nightmare for me from day 1 of being delivered to assembling. On the day of delivery they completely ignore you like you dont exist, it's none of their business and i have to follow up every day just to know the status. The irony is i paid full cash...

Date of purchase - march 10th, 2020 (Actual eta final delivery and assembly is 3 days for table pickup, 3 days for delivery, 3 days of assembly)
Order number - [protected]

Contact of people not responding -
Customer care number - [protected] (This is always busy)
Marathahalli sales representative - [protected]

Incident description :
No one from royaloak is responding after delivering...

We purchased sofa 1 month back. The quality of sofa not gud.. As cushion has become very contrast can u please see to this.
Thank-you...

Its regarding the order we took it from the store vanasthalipuram. Order id:[protected], among them we cancelled lilly's 4 seater dining table. We received the other 2 products and this is fine. Problem what we have is we made the purchase through bajaj finance and after placing the order we cancelled one item after 2 days. From feb onwards we are paying the emi for this transaction including the cancelled one. I checked with bajaj finance...

We have purchased bently recliner sofa from royal oak - kukatpally branch, hyderabad on 21/12/2019. We have few issues with your service and product but unable to resolve with your store manager.
1. The product (Single seater bently recliner) delivered after two months of purchase.
2. Even after two months they delivered non-rocking recliner whereas at the time of purchase, they told us that it is rocking.
3. When we...