RoyalOak Furniture Complaints & Reviews

Purchased couple of items from royal oak showroom on mysore road, on 31st jan 2020.
The items got delivered by first week of feb 2020, but the eden set coffee table delivered was a faulty one, rusted one and has misaligned glass top. The same has been informed to the customer care and shared the images as per the request.
It is almost 14 days, no response from the concerned people, even after a tight follow up from my side....

The quality of the product is really poor as well as response too.

I am trying to caling attapur branch manager since a week time, regarding my product but some else is taking my call and told me to send the pics of the damage. So did i, but he is not all bothered to look at the pics do the needful. This product was brought by me for less than year now. My wardrobes shelve got damaged....

We had placed an order for 3 door wardrobe on 27th jan 2020 in royaloak online portal. We received a delivery message on 1st feb 2019 ref no. Cms051033 but we did not receive any product nor anyone contacted us to explain whats the issue. Since then we kept trying to reach the customer care through various source such as : customer care no. Which is not picked by any one, royaloak showrooms, customer executive no. Provided by the showrooms,...

I placed an online order for a center table on 4/12/19 with full payment after confirming that my pincode is serviceable with free delivery and i was given 19/12/19 as date of delivery, but as delivery wasn't done on that date and there was no communication from company regarding this. I could contact the customer care after much efforts and was told that delivery will be given on 30/12/19, but again delivery wasn't done till that date. Again...

With reference to my order no.[protected] dated 22.12.19, and the invoice contains 11 items. Out of that sl. No.10 audi qeen bed without storage not yet received and also in sl. No.2, one of benzo dining chair in broken state. Same informed to banasawadi depo manager. He refused to respond. Kindly take necessary action to deliver the consignment.

Did you mean: with reference to my order no.[protected] dated 22.12.19, and the...

Hi team,

I purchased dinning table in online royaloak on 2nd feb 2020 and they mention will delivered by 7th feb 2020, but nothing happened till today.

I tried to call customer care and they clue less abt the delivery

Here is the order number : roy0029165
Mobile number registered for the order above :+91-[protected]...

This is to bring to ur notice that our order of swing jula was not delivered yet. We have purchased it in bng branch on 20.01.2020. But still it not delivered, we went downtown the store the manager is veryy irresponsible and neglected us he was least bothered me no proper reason about the delivery product. We are highly disappointed. We are calling them so many times they are not picking our call. I need u to take immediate action else i...

I have ordered dining table 6 seaters on 11.1.2020. Expected date of delivery was 26.1.2020. But still i have not received it. My order no is roy00027954. I called to customer care of royaloak furniture but they are not clearly saying that order is shipped or not. It appears that i am cheated by them. Since i have already paid an amt online to them. Please resolve my problem.
Regards...

Hello,

Order num: [protected]
Invoice number: [protected]

This king size bed has been delivered with the defect where the middle rod is fixed upside down.

Technician informed this will be replaced and to check the status with store from where i purchased. I purchased it from kukatpally store but unable to contact them.

Tried to contact them multiple times but no response....

We purchased swing jula on 20.1.20 in your store belakahalli branch it was expected to deliver on 23.1.20., it was not delivered yet we are trying to reach to store personal but no one is responding to us. We are very much disappointed with ur employees. I request to deliver the item if not pls do refund.
Order no. [protected]
Purchase date.20.1.20
Branch. Bng...

I had ordered a few items from Royaloak Koramangala on 14th December. Out of which the Audi Dining chairs were delivered as late as 08th January. On the morning of 11th January, when the Royaloak technician unboxed it, we found 3 of the 4 chairs with cracks (photos attached) while the 4th chair has a different shade of brown which does not match with the table color.

This is extremely disappointing coming from a brand like...

As we have purchased bed side table on 12/01/2020 at royal oak banasawadi near kalyan nagar branch. They have told that with in one week you receive the product. But still we didnt received it dont have any message from it. And when we are trying to call them they have not responding to our call. One of person name suresh who has service person there is very irresponsible person....

I had purchased 6 seater dining set about 1 and half year ago. Ever since the purchase is made, every 2nd or 3rd month, one chair will develop crack on its stand and then it will break. This is happening for the 5th time. When contacting customer care, they are not lifting the call nor calling back. After writing lot of mails and follow up since last two months, to-day have received a mail that since the product is out of warranty and product...

I have purchased a bed side table on 27th dec worth rs8501 from royaloak furniture store located at marathahalli, bangalore. Their technician came for installation on 30th dec 2019 and showed a crack and other spots on the drawer and technicians told it can not be repaired ask store people to replace. I have informed store manager immediately and sent all the images of the cracked drawer and he told within 2-3 days technicians will come to...

I order coffee table on 24th dec and they give delivery date was 8th jan but i not able to get the prodect in particular delivery day and i complint to rayaloak customer care they can't response properly next day the rayaloak customer care executive call to me and his said give your google pay account number we refund your money and sent mony 19990 rs in this number [protected] we deposit in this amount plus prodect amount in your google...

Order Number : ROY0025596 was placed online on RoyalOak furniture website on the 29th November 2019. The delivery date given was 14th Dec 2019. Even after multiple calls to het status update and having been told it was on time and will deliver 100% by 14th Dec, no delivery was made. After calling Customer care (and it was a shocker to see that Online and store purchase CC are different and Store purchase people which actually respond to calls...

I have ordered product (Sofa and coffe table) on nov 1st 2019. After so many follow ups it got delivered on dec 25th. Coffee table drawyer missing while delivery, not sure how it is packed. This shows negligence of work. Let me know how many days it takes to deliver.
This is worst service and no value for time in this company. I have called multiple times no response. This looks like fraud.
Order no.
[protected]...

I placed order in royaloakindia furniture on date 21.12.2019 and paid rs 12350/- online. Order id: roy00026385, for a wardrobe delivery and installation date is today but they do not deliver yet, i phone them repeatedly but they do not receive call. I suspect they can cheat my money. They may be a fraud. Please help me, i am in severe anxiety now. Royaloak office address no.15/1, 6th floor, outer ring road, banaswadi, dodda banaswadi, bangalore...

I purchased study table on 8th dec 2019. Received damaged item, about the same tried reaching customer support team multiple times not able to reach anyone. Written a mail to support team no reply from last 15 days. Store phone number not picking anyone. Store manager telling replacement has a process which will take 72 hours and repeatedly telling the same from last 15 days... They are not giving me same item which ordered and they are giving...

I have placed an order for wooden sofa online through royaloakindia.com, they promised to deliver the product by 17th Dec 2019, but I didn't get any update from them.
Their customer care team is not answering properly, they say that no clue about it.
Most of the time the customer care lines are too busy not able to reach them.
One of the worst store....