RoyalOak Furniture Complaints & Reviews

Ordered on 10th may
Status as on 15th may - order was closed as delivered without delivery of the item
Item : tozen office chair

Customer care - hopeless | apart from saying we have escalated the issues, they have absolutely done anything to sort out the matter

Store - hopeless | representative afroz said he will check and call me back 2 days ago. No call returned or followed up

In totoal hossrible experience at royal oak. I will recommend in social media and other place for all colleagues and friends to avoid coming to royal oak

My order is still pending delivery or cancellation!

I recently purchased royal Oak bed online. The delivery date was 14th May and I am trying to track the order and I reached out to customer care and other online chats and whatsapp number. But no one is replying to my query. The order number is ROY0034124

Order # [protected], complaint id: 31353

A very bad experience of customer service from royal oak. And they have no consideration about senior citizens. The furniture was purchased by my parents in the showroom on mysore road. After a month of delivery itself, there were damages found in the sofa. Due to lock down, we could not contact royal oak.

Later when we contacted and raised a complaint, the technician from the service team had come. But he said that he would stitch it and give. Why should we go for stitching when we have paid rs. 80, 000 for the product and how many places would you fix it. And the product is new, it's just 2 months!?

We told the technician that we need a exchange or a refund and we will not agree for any short term fix. After that, i have tried reaching out to your customer care, but in vain.

Request you to look into this issue and help replace the product. This instance is causing a lot of trauma for my aged parents as this is their hard earned savings during their old ages. If it is not being taken into consideration, maybe they would look out for other option to get justice for their pension money.

Kindly refund!

Alignment is not proper.
There's bend in the headrest portion.

I ordered an office chair from royal oak website online on 4th may 2020. My order no roy0032888 for the chair got delivered on 7th may 2020 and installed the next day. Right after installation i observed squeaky noise coming from chair cylinder whenever the person gets up from the chair. I informed the technician who came for installation, he told me that it's common and didn't offer any solution. I visited royaloak showroom near my house and inspected all the office chairs. None of the chairs makes this kind of a noise while getting up. I would like to get the product replaced with same or even a higher model (By paying additional cost) at the earliest. I have retained all the package with me. Please do the the needful asap.

I had purchased a dinning set which was mentioned as solid wood but it is made of baruda or dust of wood which is coming out and nuts and bolts of chair comes out themselves and make a lot of noise it had been just 2 months of purchase i want my complete refund as soon as possible i also complaint to consumer court for further contact
Dr devender jindal
[protected]

Hi,

I purchased melbourne bed in royaloak marathahalli in jan 2019. Now the support ground sticks are loosened up and there is no support under the bed. I have been trying to contact royaloak customer care via call, whatsapp, but no one responded.

Please check order # with mobile-[protected]
[protected]@gmail.com

Issue still persist. Its still in warranty and now i have to waste money to get outsider to get it resolve.

Horrible customer care services in royaloak. Iam trying for them from 1month.

I normally refrain my self from putting up reviews but am forced to do. Is even having one star worth for their service?? I ordered stuff worth more than 50k and it has turned out to be a nightmare for me from day 1 of being delivered to assembling. On the day of delivery they completely ignore you like you dont exist, it's none of their business and i have to follow up every day just to know the status. The irony is i paid full cash and still they have nerve to deal with customers this way.

Ordered a queen size bed, dining table, shoe rack and tv unit except for the bed everything else were assembled with no issues (Delivery was such a pain in the #). The delivery executives are confused and have no idea what they were delivering, this led to a misplacement of parts of one of the product (Queen size bed). I still confirmed with the delivery person if they have dispatched correct products and they confirm that they did. When the assembly technician comes he half assembles the bed and said casually that one product is missing we will change it. Turns out after two days the technician comes back and takes the misplaced product from me to other customer. And now am stuck with half assembles bed. Zero quality with respect to service punctuality. All i have to say is dont go by their products they have the most unreliable service you can ever imagine of.

We purchased sofa 1 month back. The quality of sofa not gud.. As cushion has become very contrast can u please see to this.
Thank-you

Its regarding the order we took it from the store vanasthalipuram. Order id:[protected], among them we cancelled lilly's 4 seater dining table. We received the other 2 products and this is fine. Problem what we have is we made the purchase through bajaj finance and after placing the order we cancelled one item after 2 days. From feb onwards we are paying the emi for this transaction including the cancelled one. I checked with bajaj finance customer service and they are asking me to produce the bill with what we have purchased and based on that our emi amount will be changed and they will adjust the so far paid amount from future transactions. I visted the store from where i made the transactions and they confirmed that they need to check with there customer service.
I request you to provide the fresh bill with the items i took so that i can submit it to the bajaj finance department.

Your help is highly appreciated.
Thank you
Shanthi

We have purchased bently recliner sofa from royal oak - kukatpally branch, hyderabad on 21/12/2019. We have few issues with your service and product but unable to resolve with your store manager.
1. The product (Single seater bently recliner) delivered after two months of purchase.
2. Even after two months they delivered non-rocking recliner whereas at the time of purchase, they told us that it is rocking.
3. When we asked them to refund the amount as we dont want the product delivered to us, they said refund is not possible.
4. Then we have offered to cancel this order and purchase 2seater by paying matching extra amount, but now the 2seater rate been increased by 4000/- which is again a loss for us

Purchased couple of items from royal oak showroom on mysore road, on 31st jan 2020.
The items got delivered by first week of feb 2020, but the eden set coffee table delivered was a faulty one, rusted one and has misaligned glass top. The same has been informed to the customer care and shared the images as per the request.
It is almost 14 days, no response from the concerned people, even after a tight follow up from my side. It is so unprofessional behavior and also any customers like me will never suggest any one to buy items from royal oak.
While buying, sales person was talking about best customer service and support we provide, but the reality and experience that i am having is completely different. Royal oak is cheating customers by booking the order and sending the faulty items.

The quality of the product is really poor as well as response too.

I am trying to caling attapur branch manager since a week time, regarding my product but some else is taking my call and told me to send the pics of the damage. So did i, but he is not all bothered to look at the pics do the needful. This product was brought by me for less than year now. My wardrobes shelve got damaged.

We had placed an order for 3 door wardrobe on 27th jan 2020 in royaloak online portal. We received a delivery message on 1st feb 2019 ref no. Cms051033 but we did not receive any product nor anyone contacted us to explain whats the issue. Since then we kept trying to reach the customer care through various source such as : customer care no. Which is not picked by any one, royaloak showrooms, customer executive no. Provided by the showrooms, sent messages in the online portal (Royaloakindia.com) and also sent a mail to [protected]@royaloakindia.com with all the attachments for reference.
We are not receiving any response from them

I placed an online order for a center table on 4/12/19 with full payment after confirming that my pincode is serviceable with free delivery and i was given 19/12/19 as date of delivery, but as delivery wasn't done on that date and there was no communication from company regarding this. I could contact the customer care after much efforts and was told that delivery will be given on 30/12/19, but again delivery wasn't done till that date. Again i contacted customer care and was told that delivery to my place would cost me 10000 rupees. I said the website was showing free delivery to my pincode, but he expressed inability for the same. I asked for the refund and he said you will get the same in 12-13 days. But more than 6 weeks has passed, i haven't received the refund. Whenever i contact customer care, the executive make an excuse and tell me it would be done in 5-6 days. This is happening for last more than a month. Online team doesn't pick the call. I have made several calls to customer care and wrote many emails to customer care and online department too, but without any result till now. Now i doubt their intention for the refund.

With reference to my order no.[protected] dated 22.12.19, and the invoice contains 11 items. Out of that sl. No.10 audi qeen bed without storage not yet received and also in sl. No.2, one of benzo dining chair in broken state. Same informed to banasawadi depo manager. He refused to respond. Kindly take necessary action to deliver the consignment.

Did you mean: with reference to my order no.[protected] dated 22.12.19, and the invoice contains 11 items. Out of that sl. No.10 audi queen bed without storage not yet received and also in sl. No.2, one of benzo dining chair in broken state. Same informed to banasawadi depo manager. He refused to respond. Kindly take necessary action to f.2, skip

Hi team,

I purchased dinning table in online royaloak on 2nd feb 2020 and they mention will delivered by 7th feb 2020, but nothing happened till today.

I tried to call customer care and they clue less abt the delivery

Here is the order number : roy0029165
Mobile number registered for the order above :+91-[protected]

This is to bring to ur notice that our order of swing jula was not delivered yet. We have purchased it in bng branch on 20.01.2020. But still it not delivered, we went downtown the store the manager is veryy irresponsible and neglected us he was least bothered me no proper reason about the delivery product. We are highly disappointed. We are calling them so many times they are not picking our call. I need u to take immediate action else i will bring this into serious issues..😡😡😡😡

I have ordered dining table 6 seaters on 11.1.2020. Expected date of delivery was 26.1.2020. But still i have not received it. My order no is roy00027954. I called to customer care of royaloak furniture but they are not clearly saying that order is shipped or not. It appears that i am cheated by them. Since i have already paid an amt online to them. Please resolve my problem.
Regards

Hello,

Order num: [protected]
Invoice number: [protected]

This king size bed has been delivered with the defect where the middle rod is fixed upside down.

Technician informed this will be replaced and to check the status with store from where i purchased. I purchased it from kukatpally store but unable to contact them.

Tried to contact them multiple times but no response. Same with customer service number as well.

Neither customer service nor store is helping on this.