RoyalOak Furniture Complaints & Reviews

Reference your tax invoice no.[protected] dated 20/04/2018. (Copy is enclosed). Warranty period expires on 23/04/2019.
We have purchased sf600413be-3/vivo sofa 3s beige for rs 21001/00 on 24/04/2018. After 3 months the base of sofa 1. E the foam has become hallow due to our self weight sitting on the sofa for couple of hours.. The springs provided is very poor quality and not capable to take human weight of 80 kgs and it buckles and...

First your office delivered wrong items and replaced it on 01.11.2019 with a commitment of fixing it on same day, contact no. [protected] (Your person no.) no body came on that day from your office then i contected above person, he again made acommitment that before 2.00 p m on sunday it would be installed. Again no body came. The your person gave me another no. [protected] whole day call was not picked up. Toaday morning the 2nd person gave...

I have ordered 2 products i. E, coffee table and shoe rack on 13th of oct. This was supposed to be delivered on 23rd of oct, however, after multiple follow ups the goods are still not delivered. No proper response for calls from (Nagaram, eci, sec-bad) royal oak staff. We expected this items to be delivered before diwali. I visited the store and asked for the refund and then the store manager told to send an email to "[protected]@royaloakindia.com"...

Sir
I purchased a dining table invoice no. [protected] on 22-9-19 at royal oka furniture, attapur, hyderabad.. It is regretted to inform i received a mis-match chairs and requested for exchange. The product still remains un exchanged (Invoice no. [protected]).
In lieu of this, i purchased in apple dining table and lisa side table vide invoice no [protected] on 2-10-19. Neither is the product is delivered nor the old dining table...

With reference to the above orders i had purchased furniture from your store worth rs 2, 48, 384/- the order was delivered to our address on 29th aug but a few items were missing.

1) king size cot
2) morris modular sofa 2s armless
3) luxe cool gel pillow - out of 2 only 1 was delivered

When we received a call from your delivery team (Veda) we clearly let her know that the above items were not delivered....

Dear Madam/Sir,

Greetings of the day...

I would like to bring to your notice that I had placed an order at Royal Oak Furniture at Marathalli Kundalhalli branch the 08th Oct 2019. While placing the order we were confirmed delivery on the 14th Oct 2019. My order number is [protected], Let me bring to your notice, after several calls we were informed the consignment would reach us on the 20th Oct 2019 but even that...

One of the worst companies i have come across. Placed an order approx 40 days back, called 100 times to check when the delivery will take place and finally when the product comes the ply is ruined and old. I am now following up to check how and when they will replace the same.

Not a professionally run company and honestly no great products either. Seems like a white wash company initiated to save tax.

Stay away...

I bought dining table from royal oak marathahalli on 24th september. They delivered wrong item on 26th. But after that they have not exchanged it till now even after 17 days. It is like govt office they will not deliver after 5pm, will not respond to calls and the shop people will never help you to get it delivered early. Now i am still waiting for their call as i cannot do nothing else as nobody will respond....

I had ordered atria dresser worth 8500 (Paid) from royaloak, kukatpally store on 16/09/2019. After 12 days i was forced to cancel the order as the store was not able to deliver it as promised (Within 8 to 10 days). Now from the past 20 days i have been struggling to get the refund from them. I had visited the store some 5 to 6 times and even contacted the manager, but i am not getting proper response. Such an unprofessional behavior the royaloak...

I have purchased a six seater sofa set and tea table about 11 days back from banaswadi branch. After 6 days the technician came to install and found that the three seater is different color. He has taken the photo of the product at shared with his reporting person. I too had made a complaint with images of both the sofa set. I have been regular calling your customer care and following it up. But no concrete action and proper reply from your...

I had purchased aiwin shoe rack through online in royal oak furniture on[protected] for cost of rs.4900/- and i got a confirmation email that my product will be delivered on[protected]. But till today it has not delivered. I has contacted customer care so many times but there is no proper response from them. So i request you to do favour for me and warn that company not to do this type of issues in future.
Thank you,...

Dear Sir/Madam,

I live in Kolkata, West Bengal and I had purchased a Royal Oak Petal Table on 9th Sep-2019 on the Royal Oak website: https://www.royaloakindia.com and paid the full amount of INR 5990 for it. At that time the delivery date was given as 21st Sep-2019 to 24th Sep-2019 including installation. The Order no is: ROY0021277

However, a few days passed, and when I checked my account on Royal oak, I found...

This is going to be very serious. I am directly going to contact head ceo of royal oak and complain about this issue.

I have been waiting for the installation of the coffee table from past 3 weeks. I got the product with missing hardware items and no one seems to take responsibility for it.

We directly contacted with hyderabad installation service manager madhan - [protected]
But he never tried to solve...

We had purchased study table, during the installation by the negligence of technician the damage was done. It was promised within 2hours it will be rectified. Spoke to mr. Dhananjay, mr. Joseph yet to be problems solved. Very disappointed. The technician was very rude and wanted to put marker on the site of damage. From the day one of purchase it was very much under trouble....

We have purchased a rocking chair which started having problem. We discussed with ur store in attapur, hyderabad and they said money would be refunded, but post that we received a mail and call stating that furniture would be repaired. It’s been more than 2 months no news and when approached store they kept us waiting for more than 15 minutes and when enquired asked us to wait more. Is it way to deal with customers.
Require strict...

Purchased queen size diamond shaped cot from vanasthalipuram branch, Hyderabad. The item showed in display is different from item we received. After continuous discussion with sales person shoaib we came to know that instead of v2 model(actually showed) they delivered v3 model.It is the billing section mistake, they actually booked v3 model. After continuous calls finally they replaced with v2 model which is a damage peice. To get this piece...

I was supposed to receive the product on thursday but want available at home and the delivery guy wasn't ready to come at 5 pm. Therefore it was decided to get delivered on saturday and there's is no follow up on the same. Everything has to be done by the customer. I don't see any effort from royal oaks side. I want the product to be delivered and installed today as i won't be available this week. If not possible cancel my order and refund...

I bought dining table set in attapur store of hyd. The packages were delivered but not complete

Received 2 damaged chairs. They forgot to send the legs of dining table. After follow up, one chair replaced and during fixing, the dining table got damaged by the illiterate and ill trained workmen of the installation team.

Last 20 days, i have been following up. When contacted multiple times over phone, i was told...

Dear team,
I am approaching you for getting the refund amount of rs 53504 from royaloak since they did not deliver the order.

I had placed an order for recliners (2 seater + single seater) worth rs. 53, 504 on 23rd june at royaloak marathahalli branch using my wife's hdfc credit card (Bill is attached with this complaint). I was told that the product will be delivered by 30th june. However, it is never delivered till...

I have booked the robin twin bed on 8-aug-19 from royal oak, bannerghatta, bangalore. They have promised to delivery within 10 days i. E 18-aug-19. But whenever check the status with them from 14-aug-19, will say it will delivered by tomorrow. By 27-aug-19 went to store asked about status then again same promise, after heated discussion i got my bed delivered and assembled on 28-aug-19. But within few days o[censored]seage it got broken. Called...