RoyalOak Furniture Complaints & Reviews

Placed order for two furniture 2 months back... One delivered not installed despite repeated request... Other not delivered... Promised me refund month back and took cancelled cheques... Now they r saying we hv to buy something other as we dont hv policy of refund... Now they r saying we cant do anything... Customer showing inability to help... Wrote to customer care month back and with reminders but no response yet...

Dear Team,

We got very wonderful experience for the product purchased from you. We have purchased “Retro Boss chair” from your online shop and bill is attached in trial mail on 28th August 2019 of Rs.12000/- and till today 28 September 2019. I did not receive the chair and I got call from Mr. Vighnesh (customer care department ph:[protected]) stating that your product is out of stock. We are really happy to hear that after...

Day before yesterday my sofa was delivered, the stiffness of base of the 3 seater is not as per the design what was shown in your showroom.. However, single seater is as expected. This is clearly a manufacturing defect and no one from store or customer care is bothered to resolve my issue. The management of kukatpally store is really irresponsible.

We recently moved to new home and we all were excited about new furniture, all...

Hi,
I have placed 1order in royaloak website on 7th sep, 2019. Till today the item is not delivered. My order number roy0021029. I called customer care many times. They will simply connect the call to online team. But nobody will pick up the call. If by chance they pickup also they tell will get back to half an hour. But nobody call you back. I sent many emails to online team and customer care. But didn't get response from them. Really...

This is a complaint regarding royal oak glass mounted dining table with tilted steel legs, which i purchased online about 2 years ago at lucknow (Uttar pradesh). The legs of the table have been wobbling and then one of the leg came out completely, making the glass table almost tilt turtle and about to fall. Since fitting steel legs under glass require some technique, i am not able to fix it at all. I have complained it to customer care but...

Order number: roy0020554
Transaction number: 5d67629b6faf2
Item: royal oak atria bed side table with drawers, melamine finish.
Quantity: 1
Amount paid: rs. 2, 900 inclusive of all taxes and delivery charge.
Shipping date: 10th september 2019
Delivery date: 13th september 2019 as per order receipt.
Called helpline on 16th september 12:37pm talked with narayan. Promised call back by online team...

Hi,

I had a bitter experience with royal oak. I spent 4Lakh rupees on sofa's and dinning tables from Attapur (Hyderabad).

Within few days of delivery i complained about wrinkles in sofa (i bought for 70000rs), they took the sofa after 2 months of followup, rectified like wooden hard surface. Which becomes worsen and unusable. I complained again in Feb'2019 but not fixed so far.
These guys are using...

1. Delayed delivery - purchased on may 22nd 2019, goods delivered july 20th 2019.

2. Defective goods - complaint raised on july 20th 2019 and it is sep 20th 2019 now and we are still just waiting for an update from the worthless customer service.

3. No response - they do not respond to any emails sent to customer care. They promise callbacks 100 times and don't bother to get back to customer until the customer...

Order no - roy0018523

An order was placed for supply of coffee table on 22.07.2019. No delivery is made against scheduled delivery date of 06.08.2019.in the meantime, i am unable to contract over phone, because nobody is lifting phone. No reply to my email also. I do not know how to get the product or refund of money due to lack of communication with them....

I bought furniture from royal oak kukatpally on 18th august. After 1 week i got some boxes delivered and realised that chairs legs are missing when the installation guy came. I raised a complaint on 26th august (22317 - complaint number) with customer care. Missing legs were delivered after multiple calls and emails. Now i am still waiting for installation. It will be one month by 17th september. These guys are wasting my time but not delivering....

I have purchased alea soft set and center table at royal oak store, vanasthalipuram store, hyderabaderabad on 10th aug 2019.
Order# [protected] contains below three products which they delivered in packed condition as per the below dates

One alea three seathr delivered on 19th aug
One alea two seater delivered on 19th aug
One center table delivered on 19th aug
Second alea two seater delivered on...

Have ordered three items of furniture worth rs 66, 900 on 29th august 2019 - order no. Roy0020587. Full payment has already been made online through netbanking and payment confirmation has been recieved. Delivery was scheduled for 1st september 2019. No update as yet as of 14th september 2019 and company does not reposond to support messages or answer the support helpline number. Kindly assist me in resolving this issue by delivering the...

Very bad and pathetic service. Ordered a chair from royal oak in july. Received a damaged product. Took a month of regular follow ups on calls and mails to get the product replaced. But the replaced product is also damaged. The delivery agent said he would send a technician to fix it. Again did so many follow ups but haven't received any reply back....

We have purchased a 6 seater dining table (4 chairs + 1 bench), a console table & a sofa chair, dated 18th august (Order number [protected]).
We recieved delivery for the same on 31st august. But the delivery shipment was incomplete. We received only one chair instead of four. And the sofa chair was also missing.
When the assembly executive came on 2nd september, we realised that the bench was also defective.
We have...

I’ve purchased royaloak lara three seater manual recliner in fabric from electronic city showroom. I’ve ordered brown colour and the colour i’ve received is beige. It’s look like used product and seconds hand.

I called customer care, they told to send an email. After sending email, no response and even my call isn’t connecting to their customer care....

I have bought a sofa sets in royal oak furniture and with in 15days i wanted to return the product due to poor quality and damaged.

Am really disappointed with this product which was delivered.

1) there is no cushion in the seating area
2) there is no softness in the back side
3) harm rest also there is no proper softness with thick form
4) there only side cloth stitched, no soft form...

Order id [protected], registered number [protected], name ritesh singh. We bought a furniture from exhibition from royaloak furniture. The team was supposed to send the furniture within 7 days. Now its been 12 days. Not only i have not received the furniture, the team is not responding to calls and if they do they always sy i will receive furniture tomorrow. I have been following up since a week, but still no sign of delivery. Please help....

Hi,
I wrote multiple e-mails to [protected]@royaloakindia.com however there is no response, please find the details below-
I recently purchased a royal oak divine single seater rocking recliner on[protected] from amazon.in,

Sold by - cloudtail india private limited

Order no.[protected]

Amount - rs 18500.

Issues -

The quality of the cushions...

Hi,
i had purchased a royal oak diamond king size double bed on 30th june 2019 and i got it delivered on 17th july 2019 and when the product was delivered, damages where noticed on the headboard of the double bed and the same was reported to person who delivered and on the receipt even the damage was mentioned.
and i started a email thread addressing their customer care persons since the day the double bed was delivered and...

Hi team,

Its regarding the my order ref your order no roy0019037,
I tried to call your customer care, chat and mail sent to customer care on 1st of aug so far i got no response, your phone number always busy.

All i want is just resend my bill with name wipro ltd instead of muniraj pachappan or amend the c/o of wipro ltd along with my existing name.

Any doubt pls call me [protected]...