RoyalOak Furniture Complaints & Reviews

I would like to bring into the kind attention of the general public that the so called "ROYAL OAK" is the worst brand, even they don't have basic business ethics. Please, please and please for GOD sake never ever buy any item from Royal Oak, please don't get into their FALSE TRAP. They are totally unprofessional. They always made Fall Promises. It's almost 25 days i bought a bookshelf from them (Attapur branch Hyderabad). They promised to...

Very poor quality, With gently used the sofa started to peal off Like piece of plastic tape. Not worth the price. I am still ok with it and started triggering email to the support team for a paid service too. They took about 40 days (and still counting...) to analyse the pictures I have shared to give me estimates. Meanwhile some the call center person shared my contact details to 3rd party vendor to get it my repair done with some different...

My order ROY0025917 was supposed to be delivered on 12/7/2019 and yet it is not delivered. Even after 100s of calls to the driver([protected]) and customer care([protected]) the product is not delivered yet. Every day I hear same answer I will be delivered today but end of the day no response. When I call the driver he says some other vehicle will deliver. I think I will have to reachout to consumer court to get this resolved...

The carpenters who had come to fit the wardrobe i purchased (Melbourne wardrobe) were very inexperienced and had no regard for proper care of the wardrobe while fitting. They have made 7 scratches and have chipped a piece of wood while fitting. They have repeatedly opened and re-drilled the door making it weak. I kindly request for a new set or a complete refund as i'm not satisfied with the service. And the money i have paid is pretty big...

I had booked a king size bed in mid month of nov -2018, as they promised me that it will take 45 days to deliver, but after 45 days when i used to reach their store to enquirer about my order then they started giving me reasons like it me was it was in transits from bangalore, it was already reached ware house, that design was not available currently but at last they had delivered in last week of jan-2019, after delivering again they took...

Purchased a 4seater dining table from royaloak (Online) and made the payment too. Promised delivery date was 29 nov 2019 and installation by 1st of dec 2019.

From 28th nov, status is showing as 'out for delivery'. But,
It is not yet delivered or no proper clarifications given by the team.

Royaloak order no: roy0025443
Location: bangalore

Do the needful immediately....

I purchased wardrobe before 5 days they delivered the wardrobe boxes before 4 days but till today no body came for installation of wardrobe. The booking in the name ali mohammed contact number [protected] and [protected].

Could you please let me

Know when they will be coming for installation. Very bad service from royal oak attapur br.

Ali mohd...

I have purchased Luxe mattress on 16th Nov 2019 from RoyalOak Furniture store Attapur, Hyderabad. They have given me 20% discount and I have paid total amount Rs 23, 994 /- including discount.They had given me 10days delivery time. After a day they call me and asked me to pay 5000/- discount amount which they mistakenly gave. They should have mentioned it before completing the billing process. This billing process went through store boy,...

I have purchased 5 products from Royal oak online worth of 217500/- on[protected], but so for I have received only 2 products and the rest of the products not getting delivered (already 35 days over). Whenever I call, I get falls commitment saying next 2 days it will get delivered. I see lack of ownership and they keep passing phone from one person to another till I hang up the phone.
My Order No: Roy0023796 and the people whom I interacted...

It is yet another fraud in the making. Royal oak bangalore promised 72 hrs express delivery and collected rs.1.27 lakhs in advance promising gifts as per one of their on going cheating schemes.

Order placed with full amount as the gift scheme was for last day and all furniture verified to be in stock.

Promised to be delivered on 30th november, no one knows the status.

One who picks a call after...

I have ordered 3 item from royaloak online on 1st nov 2019, bearing order no roy0024130 and roy0024137 of rs 51800/- i have been given a date of delivery as 15th november, post a lots of follow up i got date as 20th november.

Trying many channels to get connected to the team and get the updates of delivery still no response from the team.

It a bad response and expected a response....

I regret to submit my worst purchase experience with your enterprise. The details are as follows.

01.I placed an online order for Royaloak Petal Office table (Order No.ROY0022561)
02.You mentioned in your site the order will be delivered within 10 business days.
03. I made my payment via online for Rs.5, 990.00 on 04.10.2019 with a Payment Reference number:5d96979102ff5.
04. I started calling your Customer...

I have booked hela king bed – v2 on 02/10/19 and have opted to loan for 6 months emi through hdfc.

I have not received the item ordered but there initial emi is started. But unfortunately signature mismatch happen from bank side and my cheque got bounced.
Bank have charging me 571/ - (Five hundred seventy one rupees) and this will happen for all 6 months again and i have to end up paying 600 / - every month.
So...

We have purchased queen size bed at royal oak, bannerghatta branch, bangalore in the name of harish. C (Order number: [protected]) on september 27th 2019. Store people said they'll deliver the product on 30th september so we took holiday and stayed at home but we haven't received the product on that day. Later we called the customer care and raised the complaint and they informed us they will deliver on 1st or 2nd november but they dint deliver...

I placed an order as on 23/10/2019 for 4 seater dining set and delivery schedule fixed on 07/11/2019 vide order no. Roy0023616 but till now the said materials not delivered. After my repeated request regarding cancel of order and refund of my amount from 08/11/2019 they will not reply nor cancelled my order kindly take action against concern people...

The previous complaint has not been handled well and the Dinning table glass top has again slipped off (Roger dining 4s)
Here’s the previous complaint details:

Customer code: RMS136144
Call id: 25199

Mobile: [protected]

We spent about 900 inr but it has come out again. Ever since I have bought this dining table I have spent so much of money to fix the table but it’s either a manufacturing...

Hi Sir,

I have ordered below Queen size mattress thru online, but i have received kurl - on with 4 Inch. I was not at home when they delivered any my wife put signature on the delivery date(Oct 29, 2019). After that i called and contacted Royaloak online team and they said raised complaint on it. after that no one is responding properly and i have sent so many mails no response.

Please take this as priority...

Hello,
I am nilesh dhande from pune.
I purchased clipto wall unit online from the website of royaloak.
It was committed to deliver the product on 7th nov 2019. But still the product has not arrived. I have not received any reply from royal oak on my email about delivery status.

The phone lines of royal oak are always kept busy to frustrate the customer, there is no firm answer to the calls from any of...

I have purchased 2 side tables and one centre table for my client apartment interiors at kanna mangala, white field. I directly took delivery of the side tables from showroom and showroom promised to deliver the balance centre table in 3 days since they had no stock of centre table at showroom.
Since i reside at yelahanka and my project is at kanna mangala white field, i i scheduled the delivery for last saturday and took the day off...

I have purchased king size bed from royaloak, bannerghatta road, bangalore branch on march 2019. After installation, i noticed that some squeaking sound was heard and i have immediately notified this to technician who came for installation. He told me that this noise will go after you use the bed for some time.

It has been 9 months still the squeaking sound has not gone, i have complained to royaloak customer care 3 to 4 times....