RoyalOak Furniture Complaints & Reviews

I purchased a chair with order number roy007892 on 26th jul 2018, with commitment of delivery by 3rd aug 2018. Till now response on delivery date and every one lying every day it will be delivered. It is really disappointing how they are cheating with bank transaction of online payment with all traces. Continuously making false promises. Not even making refund my money also

Royal oak should seriously be banned. They should...

They have sent damage piece i want refund of transfer the money to bajaj finance because we have taken in emi scheme so pls help me registered mobile no [protected] in the name chandrashekar n the amount of coffee table is 16000rs.. They not responding properly and they are irresponsible people.. Senior executive told complaint been raised n next day for feedback they called n they are telling complaint not yet raised pls you must only help...

I have booked a glass crockery unit in electronics city Bangalore. which has been delivered but no one has contacted us. Number [protected] named as Karthik has been given by delivery team which is not working. Many times we have called to showroom but bad experience with them too. Paying money and getting stuck like is worst. ... Worst experience with royal Oak....

I place order with royaloak furniture on june 14th, 2018.

On 10th of july i sent below email
After compliments, my order no roy005488, i placed order on 15th june 2018, i regret to inform you that i have not received the product till now, even though the delivery was promised on 25/06/18. Kindly let me know the status of my order. If you are unable to deliver, kindly refund my money at the earliest.
Regardsbr...

My dining table has been delivered and assembled after 8 days of booking with full payment, but there is a major damage in the top. So i lodge a complain and need the replacement for it.

Product name : dt304rw-4 / vita round dining 4s
Invoice number : [protected]
Assembled date : 18th august 2018

Damaged found by royal oak assembly technician...

Hi,

I purchased a center table and dining table with order number roy008258 on 4th august 2018, with commitment of delivery within 72 hours. Till now response on delivery date and every one lying every day it will be delivered. It is really disappointing how they are cheating with bank transaction of online payment with all traces. Today jay prakash their manager promised me monday it will be delivered but again promises without...

I have bought dinning table in march 2018 in royaloak bannerghatta but after 5 months the top of the table wood is cracjing multiple area. When i called to them they didnt responded and after 10 days one mechanics came and put the pqste. Really a bad experience in my life. They are just selling rejected wood furniture and initially said it is seassom wood. So i requewt to other people please beware of this shop and dont buy any product here....

Hi,
I ordered products online from ROYALOAK on 13th of July, 2018 after getting confirmation from the Customer support team that they will deliver products to my location(PIN : 829206).
Products were delivered to my location on 28th of July.
Since then I have been chasing different people of the company to get the products installed but not getting any response from them.

I have tried calling people in...

I bought 2 products on August 2nd. A dresser and a wardrobe. The product s were delivered on 5th August and the installation team arrived on 7th.
At the outset the dresser that was delivered has a completely broken mirror. The way the dresser has been fitted, it would break in a few days. It shakes like crazy on a small nudge.
The wardrobe has scratches all over the body. Some places have a hole as well. Lamination of the wooden...

I placed an order for a coffee table and a dressing table online on 28 july 2018 and paid rs.11150.00 with debit card. They were supposed to deliver on 5.08.18 but not received item even on 16.08.18, no communication from them except one mail at very early stating stage that there may be a little delay for all india truck strike.

I am worried since i paid in advance and have not heard from them. I sent mail twice but they have...

Hi. I bought a chair for 8000/- rs. Installation was done two days later. After a day or two of installation, the arm-rest part came out. It came out because the factory fitted mould got broke from inside of the arm rest. I called up customer care. They sent a service person after a week of my complaint.. He applied some glue and told it should be fine. The arm rest came other the same evening. I again called them and complained and told...

As per order confirmation no. Roy008099 the product should have been delivered and installed by 8th august, 2018. I contacted your customer care number around 100 times to enquire about the status of the order. I did not get any satisfactory reply from them and they only informed after prolonged hold that i shall get a call from the delivery people before the product is delivered. Till now neither i received any call nor the product is delivered....

Bought 2 door wardrobe online from royaloak in the month of july. They took the 100% payment in advance for booking and later received defective wardrobe with bend doors. It's been 1 month continuously chasing royaloak customercare but no service provided for fixing the issue.
Now, it has gone to an extent that technical team of royaloak responds in a rude manner stating that this product will be like this only.
This shows the...

There is fungus on both and I have already sent them an email with the product images and invoice number and nobody has reached out to rectify this. They just keeping pushing the jobs to someone else from their team and nobody has taken the ownership to resolve the problem. Now that I am checking their website, I can see that all of their furnitures have the same problem which speaks about the quality of their products and service levels....

Order number: roy004561
I have placed an order of "royaloak barcelona tv unit with tempered glass" on 29.05.2018 for rs.4500/- and till now product not shipped.
I have called customer care ([protected])?? Soo many times, they rarely pick the call and keep on telling that they will ship the order by this week.
Finally i highly disappointed with this cheating company with customers money.
I want my refund.
Pls...

Ordered Jupiter Wardrobe 3DR - BOK from Royal Oak showroom (Bangalore Sarjapur Road) on 1 July 2018, Product was delivered on 24th July 2018. Top- Piece was damaged during transfer/delivery, Complaint was raised on 27th July 2018, Complaint Number is 4326, received no updates from Customer Care/Service Team. Worst Customer Service Experience Ever on Calls!!

I got a call today after posting the above on Facebook, but the Customer...

We had purchased items online from this website https://www.royaloakindia.com. The purchase was made on July 19 and an amount of Rs 12, 750.00 was paid to this company online. The material was supposed to be delivered to our Kolkata Office on 27th of July. But till date we have neither received any product nor any response from their end. Now I want to cancel and go for a refund. When I call up their customer support it comes mostly switched...

Really it's a very bad experience with royaloak. I had ordered tv unit on june 23 and it was supposed to be delivered on 13th of july. And i am calling many times to customer care but i am not getting any valid response. Customer service is really useless. You guys are just playing wid d customer.

My order id is roy005837. Please call me or send me the status asap....

I bought leather recliner sofa 1 year back from royaloak bellendoor shoroom and within 1 year it is peeling out. I spent 1.2 lakh on sofa. I called royaloak customer care too manytimes but nobody picking the call, it is fake call center. After that i went royaloak showroom they told me mail us on our mail i'd, i sent multiple mails but no response at all, so overall zero customer satisfaction. They just want to sell bad quality product...

Horrible service. I ordered the wardrobe online. Once its delivered its found to be defective. It's been 2 weeks now, i'm struggling to get my issue addressed. The email id & customer service contacts are useless. It's the first time any product purchased from royal oak and will definitely be the last time. The product installation done on 13-jul, and post that calling regularly to customer care no. But thats of no use, as the executive always...