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RoyalOak Furniture Complaints & Reviews

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Last updated May 24, 2022
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6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi
Bangalore North
Bangalore District
Karnataka
India
560043

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RoyalOak Furniture reviews & complaints page 64

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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — defective product

I have bought a bed from royaloak furniture kundalahalli branch (356, marathahalli bridge service rd, aswath nagar, marathahalli, bengaluru, karnataka 560037) on 19-may 2019.

That was my biggest mistake i have done after buying from the above branch.

While buying they said it will be delivered within 2 days. But after several call and followup with the branch i got the product but not the same product which i...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — damaged sofa delivered. pathetic service and worst customer care.

I have purchased a 2-seater finly sofa online from royaloak on 11th may, 2019.
Order id : roy0015625
Complain id: 17903
They delivered the product on 20th may. While the product unpacked and assembly by the technician, found its broken (Left hand-rest)
And multiple color patches (On fabrics) across the sofa.
I am surprised how can they can deliver a product without verifying the quality and condition.br...
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I had purchased some funitures on 8th of this month. My order number [protected]. They delivered the product after much delay and still now it has not been fixed. It is a month since i booked the order. No response from customer care. I have sent them several emails and have many calls. They are saying that they will not be able to fix it as the order number is now not valid. I am now wondering what can be done. I would like to complaint about...
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Complaint id : 10592
This to reference to customer care mail dated 15/05/2019
Thank you for your mail. Please see all e - mails, we have requested the to attend the defective sofa for very poor quality springs before warranty period and you have failed to attend the replacement of high quality springs within warranty period. After lapses of warranty period, you were saying it is usage damage. It is not correct.
Your...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — defective sofa - sinking due to poor quality springs provided

Complaint id : 10592
This to reference to customer care mail dated 15/05/2019
Thank you for your mail. Please see all e - mails, we have requested the to attend the defective sofa for very poor quality springs before warranty period and you have failed to attend the replacement of high quality springs within warranty period. After lapses of warranty period, you were saying it is usage damage. It is not correct.
Your...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — 3 seater sofa

I have purchased a new sofa from royaloak in 2016 and the product which costs around 30 k does not last for atleast 2 years. I have raised the complaint in the customer care and they have replied that it's all due to usage. The so called bonded leather is peeling off from the leather surface and they are saying that they have nothing to do with this. So i have asked for a paid service, for which i have not received any response. Either i...
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I have purchased a sofa cum bed on 23rd april 2019 from royakoak store in creaticity furniture mall pune.

The person who took an order guarantied us that sofa will get delivered on 12th of june - date is almost 15-17 days later after booking. Till date there is no update on my order!!

When i called the store for the status, they said they have no idea about the status of the sofa.

The person names...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — delivery and installation - royal oak

Placedan order for king size bed online. My orde number : roy0015093, order was placed on april 22 2019, after so much of follow up finally we got the product on 3rd may 2019. (They claim within 72 hours of purchase product will be delivered in bangalore). Once the product was delivered installation is one more head ache. From the day they delivered we were trying to call customer care but no proper response. Its been 5 days after delivery...
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Replacement request-defects pieces-order no [protected] with complaint no 16695 and with positive response from omr (Ali sale person)
We have received only left leg of 2 seated sofa and not received book self stand, tv unit and bunker bed wooden sticks. Could you please let us know when can we receive it.

Same has been mentioned in jobsheet while techician at home....
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I have bought bunker from your mysore road showroom on 12th april and material was delivered on 19th april after many follow ups. So you missed your 3 days delivery promise. Post which i have had many calls to your customer service about installation and your technician team (May be from mars) never to came to complete the installation. Everyday i call your customer service and they give me false promises which is never fulfilled... So i...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — worst company !! worst product !! worst management

I have ordered a table from royal oak on 16th of dec and i receive delivery 28th, of dec.
After continuous followup carpenter came assemble that on 4th jan 2019.
When he opened the parcel. We can see lots of wooden component are broken.
I have reach out customer care no they told me send a email with photos of broken part.
It been 9 days since i am following up royal oak team.
I am not getting any response...
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On april 11th i have purchased a crocker shelf from royaloak furnitures, marathahalli branch, bangalore. On april 15th the item got delivered (In dismantled form) and told that within two days some one will (Call and) come to your home to assemble it. After the initial two days, i called up the customer care and asked about it. They say the have assigned some on the case, but nobody arrives. Now a week passed by nobody has come yet. I get...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — product part missing despite with express delivery option

I bought a nelda table from royaloak showroom in kadubeesanahalli. Having an urgency of it, i opted for an express delivery option by which they are supposed to deliver and install it on the same day of purchase. However one of the part is missed so carpenter cannot finish the assembly of table. Despite many phone calls and follow up with them last three days, now they say to wait for two more days to finish the assembly. Then the timeline...
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I had booked and ordered one dining table and chairs from royaloak furniture from ishanya mall pune on 30th march-19. They had commited for delivery on 7th april-19. Till 7th late evening there was no call from them. When i called their staff they said that they are not aware. After my rigid followups they said that they have got the delivery late from their bangalore office so they will deliver on 8th april. But i said that i will not be...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — since 3 month complaint has not been resolved [do not buy furniture from royaloak]

Have ordered a table from royal oak on 16th of dec and i receive delivery 28th, of dec.
After continuous followup carpenter came assemble that on 4th jan 2019.
When he opened the parcel. We can see lots of wooden component are broken.
I have reach out customer care no they told me send a email with photos of broken part.
It been 9 days since i am following up royal oak team.
I am not getting any response...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — order misplaced. no response on complaints.

It's going to be a long email. Whoever reads it, i request you to read it until the end. I don't give a damn if you take some action on this but you should know how pathetic and irresponsible is your service towards a customer! I'm never ever coming back to your store again.

I have no idea where to even start. I had high hopes for royal oak and wanted to procure some furniture for my wedding. I placed an order...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — cerena recliner 1s sofa defective product

I bought a 3+1+1 Cerena Recliner sofa set from royaloak Marathahalli (Opp JP Morgan) bangalore on 30th March 2019. and it got installed on 04th April, 2019.

One of the 1 seater has manufacturing defect where Single seater metal touches to Base flank while rotating/rocking making lot of noise.
I booked a compliant with technician who has visited my place and technician also updated in remarks in the receipt.
br...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I bought a retroboss executive chair in february 2019. Within 5 weeks the left arm became loose. After i complained a technician came within 2 days and repaired it shoddily by fevicol'ing it. Within 12 hours the arm became loose again. After that i have called support umpteen times, escalated the matter but they keep saying someone from warehouse will come and fix it. I am still waiting for the same even after 6 days.
+2 photos
May 24, 2019
Complaint marked as Resolved 
RoyalOak Furniture customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2019
RoyalOak Furniture Customer Care's response
Issue Resolved.
Dec 24, 2019
Updated by manukumars
The same retro chair, bought in February 2019 and repaired in April 2019 collapsed on 12th December 2019. On raising a complaint (complaint no: 27304), a support person came and inspected and said the 'hydraulic' part (for height adjustment) has gone bad and needs replacement which he will have to get from Warehouse. Asked me to raise another complaint which I duly did (Complaint no. 27395). After that for no one turned up or called. And the customer support number (which is so so poor that it takes an average of 20 minutes for any operator to pick up and that too if you are lucky). 2 days back, on a Sunday, someone from the customer care called up and said it will cost Rs. 900 and they will someone soon with the relevant part. I said I am okay to pay though I cannot understand how under a warranty something as basic as hydraulic can fail in an expensive executive chair. After that for 2 successive days I have been trying to reach the Customer care, but each time after 20 minutes of wait, their system automatically terminates my number. I am so disgusted and frustrated and this is from a company from where I have made than more than 1.5 lac worth of goods in last 14 months. Customer care looks like being run as an apology and from inexperienced non-caring staff.

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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Royaloak Furniture — royal oak - pathetic service and response...!!

    I have booked for king size cot and have been trying to reach/follow up for delivery, taking my old cot, installation.
    The response has been very pathetic. Phone rings but nobody pick it up. Would have tried around 50-60 times.. Where is the customer service here, very low level professionalism shown.

    Royaloak furniture old madras road
    Address: old madras rd, near brigade exotica, virgonagar, aavalahalli, bengaluru,...
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    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Pathetic service and unprofessional behavior with poor customer service.

    Never seen such a bad customer service, got a product trying to contact the team, no one is picking the call, nor they are responding the inthe chat.

    Everytime i call, the call is on hold for 5 mins. With annoying voice asking us to wait, but after 5 mins, its says 'good bye' and call gets disconnected, i have tried more than 10 times today.

    Really disappointed with their customer service.
    May 30, 2019
    Complaint marked as Resolved 
    RoyalOak Furniture customer support has been notified about the posted complaint.
    Verified Support
    Apr 23, 2019
    RoyalOak Furniture Customer Care's response
    Explained to customer how the Mattress functions after removing from the Box. Issue resolved
    Apr 25, 2019
    Updated by Helen Grace
    hello, NO ONE FROM ROYALOAK explained anything, what nonsense lie ROYALOAK HAVE SENT, This is there response ''Explained to customer how the Mattress functions after removing from the Box. Issue resolved' which ### called and explained me???????????????
    Booked the products on 16th March, asked them to deliver sofa by 29th March. Sofa delivered on time but no installation is not done yet 3rd April.

    Similarly dining table, coffee table and rocking chair delivery is pending.

    Please ask your team to help me, do delivery as early as possible
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