RoyalOak Furniture Complaints & Reviews

Hi

I purchased a bed from royal oak, a year ago
And the storage plank broke

I strongly recommend people not to buy any stuff from royal oak
When i tried to contact the customer care they kept transferring the call from one department to another and finally when someone picked up i asked for the manager but they denied saying the manager is in a meeting...

Have purchased delight Recliner sofa 3+2+1, purchased on 17/12/2016 through Koramangala Royal Oak Furniture.

First Complaint raised on 10/02/2017 through walking in the showroom and manager promised to send customer care officer but not shown up.
Secondly complaint raised through Customer care same link on 20/05/2017 registration number [protected] but again no one truned up both this complaint before the Warranty.br...

I had purchased three wardrobes (Two doors two numbers and three doors one number) vide invoice no[protected] dated 24.03.2018 from m/s royaloak incorporation private ltd, bangalore. Initially, three doors wardrobe was delivered with three right side doors. After a long struggle, left door was given. Subsequently, all three wardrobes were installed. After installation, in many places of one two doors and one three doors wardrobe, where screw...

The office table received has several scratches, ply coming out everywhere, drawer fitting improper amd drawer is not opening. Raised complaint on the very first day n made 10-15 calls to customer care. They say you will get a call back and product will be replaced. But we never get any call. The same story repeats when we call them again. Showroom manager is least bothered. Customer care is rude amd disconnects the call while we are still...

In the month of december, 2017, i visited royal oak, electronic city branch and found the mrp for a texas king bed as 53000 and on it, the discount was 50 percent which comes at 26500.
On 11th march, 2018, when i visited the same store mrp of texas king bed has been brought down to 49000 and offer price is 24500.
So, my question was, why is this mrp getting varied?
Want to file a case on the company for duping the customers...

I purchased a sheesham wood king size bed from royaloak koramangala branch on the 12th of march, 2018. The bed got delivered on the 14th, but while the royaloak assembly team was setting up the bed (On the 15th), we noticed that the following things were broken:

1. Footrest broken in two places
2. Ply chipped in three places
3. Headboard chipped in 2-3 places
4. Side-panel with scratches

I...

Sir, royal oak geo coffee table order no ROY002839 CUSTOMER NAME
Mr R R K mohan with registered phone number[protected] from Vijayawada andhra Pradesh.
The complaint is product delivery is on Feb 10th but didn't received and we called their customer care and then their employee jai prakash ji and then we came to know that by feb 25th we will receive the product and again the same story repeated we didn't received the product.br...

Hello,

Invoice no[protected]
SO no [protected]

Sales Manager - Prakash
Phone no [protected]

Showroom Manager- Srinivasan
Phone no [protected]

Branch
Koramangala

Product ordered - Plaza recliner 3+1, cherry brown colour, gloss finish.

Product delivered - Wave recliner, maroon colour, dull finish.

I ordered a...

Have been following with customer support, technicians but still the issue is not resolved, had a worst customer experience in my life.

Already raised on social media, mailing customer support on daily basis but no one is looking into the same. Already been 2 weeks now and technicians has visited multiple times but the issue of noise from a new bed is not resolved.

Technician / installation guy are just focussed...

Hi,
I have taken king size cot and wardrobe in royal oak but within two years, the quality of wood is changed asif we cannot able to see it. Attached are the images. We contacted the person's in royal oak but there was no proper response. Please think before you buy anything from royal oak.

Royal oak as a brand you have to maintain the quality to the customers. Make sure to don't degrade your value....

I had ordered a wardrobe from royaloak online the order is confirmed however there is no communication from their end after that. The order was booked on 12th feb and since then when i am calling the customer care they are asking me to call jai prakash & rohit however both the people do not pick the call or revert back. I had written mail as well and there is no response. Will they be able to deliver or should i register a case against forgery...

Multiple issue faced (Order# [protected]):

1. False promise to get the order, no concern on what they commit - ordered 3+1+1 rio sofa from electronics city bangalore branch on 10th feb only because they promised to deliver and install by 14th feb as i needed it by or before that time. Delivery and installation completed on 17th feb.

2. 6500 inr price difference!!!
On checking amazon (Online store) i found...

Hi,

We purchased furniture cathy office desk from royal oak in november. It was an old defective piece and was not new.

We sent email with pictures to customer care showing the defect. Customer care sent technicians in december. They came and checked the desk and said that it should be replaced.

Thereafter we made multiple calls to customer care. We were pressurized on multiple times to give...

I know there is no use putting this complaint here.Even your customer care stopped picking my call if they see my number. If you can't deliver the product just say it openly .I am going to file a complaint soon with the authorities .I am not going to leave you guys. I should have checked reviews before buying from you. Now I see you give only head ache to each and every customer who fall pray....

I have order wardrobe on last monday while ordering, the delivery date was showing on 1st or 2nd of feb so i have ordered and amount got deducted from my account as well but still there is no any update on that product.. When i try to login and track my order it is showing payment status: success
Order status: pending
Fitting status: pending

Seriously i don't know when they are going to deliver my productbr...

This is regarding an online order placed by my wife on Jan 28, 2018. According to the invoice, the delivery date was Feb 1, 2018.

It's past the due date, and the tracker hasn't moved past the "Order Received" stage. Which means that the warehouse processing has also not started. I have made numerous calls to Royaloak, with one finally connecting me to an individual named Venkat who asked me to call Rohit (who handles online...

I have ordered a center table on 29 th and was assured it would get delivered by 1st which is today. I called up just care and spoke with venkat, he provided me with rohit s contact and said he is the one who takes care for online orders. Rohit assured me that i would get a call today to confirm about the order which i dint. He also assured the product would reach me by tomorrow. Today again i called up a girl named theju said i would get...

Invoice/so # [protected]

I bought an melborne queen bed on 26th nov 2017.
There is too many noise while we roll on the bed, head rest is not balanced appropriately, the side design is hook based and is very shaky, which was not mentioned when the product was sold at cmh showroom.
We raised this issue 23rd dec in cmh branch, they told we should contact customer service, only they can assist. Once the product is...

This is in regards to my order placed with cmh road branch royaloak. So # [protected]. It appears that on dec 16, 2017, we had booked the below items under the name of abhi sarkar (Ph: [protected]). 1. Texas king bed 2. Texas side table. As requested by the store manager (Satish) i had made full payment of rs. 27, 592. I was told that if the item is available in stock, it will be delivered to me within 3 working days, otherwise, they will ensure...

My shoe rack was not fixed properly by the carpenter who came to fix, i complained with in ten minutes, of him fixing, so far no action, when i called the carpenter... He says, "you can exchange the product" the name of carpenter is mani, my invoice number is[protected], purchase date 5th january 2018,

Calling your customer care is the most difficult task in the world, i tried several times but of no use,...