RoyalOak Furniture Complaints & Reviews

Hi, we recently purchased a dining table, bed and mattress from royalaok banaswadi bangalore store on 16th oct 2018.

There have been lot off issues with the products and delivery and thus need someone to look at action this on priority.

1. The mattress is still not delivered after 5 days of purchase.
2. One of the dining table chair has a different cushion and thus need to be changed immediately.
3....

I had purchased Glass coffee table on 2nd Sept'18 online from royal oak website and payment was immediately made on the same. The item was supposed to be delivered on 5th Sept but nothing has been delivered till date i.e. 19th Sept.

After waiting for 10 days and no response, i had requested the customer care team of royal oak to cancel the order and refund my money on 15th Sept. No action has been taken so far. The cost of...

This is regarding recliner sofa I bought from Banaswadi banagalore. The delivered 3 seater sofa was damaged and I have complaint ( complained no. 5701) to royal oak customer care same day. I have called and emailed to them many times. They said their technical team will contact me but there is no contact even after 20 days. It is their duty to resolve the issue with the customer. They are not even responding or communicating forget about...

Hi,

I have placed an online order (Roy009610) on 10th sep'18.
As per royaloak website they quote "72hous free express delivery in bangalore". Also in order confirmation mail it is mentioned that the expected delivery is 13th sep and expected installation date is 15th sep.
It has been 6 days, i didn't receive the product yet. On 15th i called roaloak customer care, i talked to rekha who said i will get the product...

I ordered the product 'royaloak verve jhula' from royal oak website (Order no: roy006588) and am facing issues in the same. There are scratch/cut marks present of the product, please find attached the images of the same.
Since this was a gift, we were expecting it to be in perfectly good condition, but in contrary we received a poor quality/damaged product.

I’ve been trying to contact customer care for last 1 month...

We purchased a dining table worth almost rs 90, 000/- and a double bed with bedside tables and an ornate mirror besides, from royal oak, banaswadi.
2 days after delivery of the table, one of the chairs broke. One of the bedside tables was damaged and the mirror was warped.in spite of repeated calls to the company no contact was made by anyone in any position of authority and finally we approached a lawyer and served a legal notice...

I had bought this recliner sofa from your Banaswadi / Bangalore show room, as you see from my mail the product is pathetic and not in usable condition

Even though you have replaced the cushions, - Kindly see the condition of the sofa

I REQUEST YOU TO

Help me replacing the sofa to a new one - YOU CANNOT GIVE ME OPTION”S LIKE CUSHION CHANGES ETC .

I have been following up multiple...

Hi, i placed an order from the website royaloakindia.com and the order number is [protected]. The order was placed successfully and there is no delivery update from them for the last 15 days. When i try to reach the customer care, no one responds even though working hrs are ist day hrs. I started having a feeling that this is fraud company and would like to get an update asap. As i paid 12500+ already via credit card, am looking for refund...

I'v purchased nexson bookshelf from your store. There is huge difference what was shown to us and the product that got delivered. We have been chasing your customer service team to get it replaced. Till now nothing has happened. We spoke to 5 people in customer service but till not no solution. Had 2 technical team visited but no solution. Do i really need to chase for getting right product. Can you please expedite & solve...

Teepoi was bought in april 2018 near outer ring road banaswadi
Teepoi was fitted horribly
Glass was fitted incorrectly on the teepoi
Teepoi legs started shaking from the second day itself
I even complained in the store where i bought
They asked me to contact customer care
I am very unhappy with the service
Kindly attend at the earliest
Plz contact
Dr. Vaishali-[protected]...

I ordered audi queen no storage solid wood. Bed on 05/09/18 videorder no. Roy009422.
I opted for payment through bajaj finance @3000 p. M for 8months, as i have their card. And their processing fee of 767/- was paid immediately. I received a confirmation that my order is placed and i would hear from बजाज immediately. It is also mentioned in the order details that i would receive the product by 12/13 th of september.
*br...

We had placed the order on 25th of august and they delivered after 5 days. But incorrect product/color have been delivered.

We had placed order for recliner which is cream colour but they have sent brown color.

Also, after doing so many follow ups we have received carpet yesterday and the colour is silver when we have ordered cream color which matches our sofa.

We have been trying to call the sales...

I have purchased a king size bed and have paid online on 12aug. However the bed has not been delivered till now. The worst part is that they are not responding to any mail, message, and calls. Requesting you to cancel the order and refund the money or deliver the bed at the earliest. The only way left is to lodge a police complaint to get the problem resolved....

It has been month since i purchased the product. They transported damaged goods. I have been calling them since 1 month for replacement. Till date no action is taken by those people. Those # keep blaming one another. Aleem supervisor of bannerghatta road is not taking any action. He says i'm not responsible check with customer care. Floor supervisor (Saravanan) of royal oak customer also keeps giving excuses telling i will check and...

With reference to my order number ROY008073I have not received my material till date. Please confirm my delivery date or cancel my order and return my Rs12000/-immediately to the account from which I send u money.Otherwise I have to take legal action against your agency. I am very unhappy with your customer dealings.

#105, New Airport Road, Near Swathi Gardenia, Sahakar Nagar

BANGALORE, Ph:[protected]...

1). Damage chair inyour technician seened the strecture of one chair was damaged on fitting time. It is damaged on both back rest and strecture. And 2). Back rest tighten screw enclosure (Cap) 2 sets not coming with box packaging it is missing.
Note :-it is measure on safety issues on future.
Please arrange 1new chair and provide protection caps on back rest screws tighten area...

Worst customer service I ever seen, what Royal Oak has given me so far. When you go to shop they show the product nicely and get the order. After order the tragedy starts, they saying delivery 3 days and installation 3 days after delivery. For my case, it has been delayed 10 days so Branch manager said sir don't worry we will do the delivery and installation in the same day. Product delivered today and when I asked they said within 3 days...

Ordered a TV table unit with order number ROY008080 ([protected]) on 31th July 2018, with commitment of delivery by 7th or 8th Aug 2018.
Until Aug 7th there is no progress in the order status. Contact customer care to know about the delivery date. They promisied that the item will be delivered by 17th Aug.
During the conversation customer care people gave two numbers of delivery department. [protected] (Maria) & [protected] (Jeyaprakash).br...

Purchased an Dinning Table at Royal Oak Furniture -Saphire dinning 4S on 1/06/2018 - PI number [protected] Within a Month I felt the product quality and the alignment is not up to the promised standards - 2 Chairs are shaky and making lot of noise - and within 2 months 1 chair was completely unusable - As a good Customer I called to raise a request to rectify the issue, that is when I realized I had purchased at wrong place - Customer Care...

Hi,

This is in regards to the tv unit of royal oak berlin which was bought in oct - 2017, and the issue is the lamination paper were worn out, so far i was in the assumption that is lamination sheet was pasted in the wooden panel, but it is the paper sheet which peeling out easley within 5 months,

When contacted with customer service royal oak they responded to raise the complaint to amazon, they can't help...