RoyalOak Furniture Complaints & Reviews

Worst service they have taken the money it been more than 45 days still the product is not reached and no update from them at all. Customer service never answers the phone, the worst part taken full payment and given a commitment and then never ever they follow up with as well as never ever update you about the delay. Please i request viewer and buyer's stay away from royal oaks fraud company...

This complaint is with reference to marshal recliner that i purchased on 3rd october 2017 from royal oak at bannerghatta road.

We are seeing a color fade in the sofa. Request you to look into issue and resolve the same.

This is the second complaint that i am raising for the same issue. Last time your executive has visited and told us to wait for another 2 months and if it gets worst he had told us to raise...

Hi royaloak team,
My order number roy004500, please send back my money, i called more than 100 times in last four weeks, your team keep on telling me tomorrow my product leaving from bangalore, i really dont know how many years it will take. Its wast of time, he told me more than three times if not delivered within two days i will refund money but still i am not received my money. Please send back my money i am really worried. br...

Hi,

I bought one daisy king bed from royal oak on 29th april 2018. The bed delivered on 11th may 2018. The technician came for installation on 13th may 2018. During installation he tight the screw so badly because of which three holes happen in the ply which is present below the head rest. I registered an complain on 24th after consulting with the royal oak show room (Inner ring road, kormangala). Today (19th june) the technician...

I purchased sofa, tv table and wardrobe from the royal oak online website, my purchase order no. Roy004500, they mentioned delivery data in the order confirmation mail as given below, i am not received yet, it's really difficult to contact them, every time they are telling me tomorrow they will dispatch my order but they promised the four times but still nothing has happened.

"hi karuppannan senthil kumar,
Order successfully...

Complaint no:841, struggling to get one chair replaced, horrible experience. Please take back the complete product and return back my complete money. I am really fed up with following up regularly.
Daily fake promises, no update from customer service, rude response from delivery people.

Almost 3 weeks it is and no resolution!!! Pathetic experience....

Dear Customer care

I have been trying to call since 4-5 days, but your number never works (Either busy or no one lifts the call) and ultimately the call gets disconnected.

At last I got your email ID from the banaswadi branch (Your email ID as well no mentioned in invoice or on the website - Very unfortunate).

My issue is regarding the damage to the 3 seater Plaza recliner sofa which I brought...

Mr. Vijai Subramaniam, My order as above is yet to be delivered after more than a month. Dealing with your online team Mr. Romit and his senior Mr. Jayaprakash has been a nightmare. They do not have the basic professional courtesy to answer a message or their phones. I have no words to express my utter disgust and extreme frustration with your organisation and the team you have put there. Vijai, do you even realise that you have a single...

I purchased sofa, tv table and wardrobe by the royal oak online website, my purchase order no. Roy004500, they mentioned delivery data in the order confirmation mail as given below

"hi karuppannan senthil kumar,
Order successfully placed.
Your order will be expected[protected]
We are pleased to confirm your order no roy004500
Thank you for shopping with royaloak

Phone no : [protected],...

I had booked a wardrobe in feb order no. ROY003175 ONLINE and payment has been made i haven't received the wardrobe yet nor any communication about its arrival. This company seems to be fraud company kindly let me know how to take it up...

My order number is [protected]. I purchased centre table on 29th april and was promised delivery by 2nd may and this what the invoice also mentions. But it's 4th may and all i see is delivery dates keep changing when tracking order on the website. I tried calling customer care and raised request for call but haven't received any response till now.

I need either the product to be delivered or full refund....

I have purchased one carpet from royal oak bilekahalli branch on 13-april-2018 along with chairs and coffee table. Carpet is not delivered yet. I have tried calling customer care more than 20 times. They are not responding properly. When i insist log a complaint they have given a wrong complaint id yesterday. Today when i called customer care there is no such complaint has been raised. Please take a action on delivering my product...

18th Mar 2017 - I purchased a diamond sheesham wood king size bed from royaloak koramangala branch on the 18th March, 2017.

1st April 2017 - The bed got delivered and on 1st April, 2017, we noticed the bed was broken at the bottom corner.

4th April 2017 - On the 4th of April, 2017, Royal Oak representatives came to repair the same. I noticed they were concealing the broken portion with M-seal and then applying...

Terrible place for shopping!!! Visit and buy anything only if you have a lot of free time for followup calls to customer care which by the way will not be answered!!! Bought a dining table from here which was not delivered on time, damaged pieces were delivered after almost a week of committed delivery date and the best part is wrong delivery!!! We were given a different table top from what we ordered and customer care managers are not picking...

I had ordered an sofa set and dining table on 13-apr-2018, they said that old furniture will be picked up within 3 days of billing date. I will receive a call on 17-apr-2018 that old furniture will be picked up today and they wont even turn up. They stated that it will be picked up by 18-apr-2018 and again i will receive a message that it will not be picked on 18-apr-2018. Again they are saying on 19-apr-2018, this is really getting annoyed...

Firstly they deliver a defective product.

Secondly, they delivered the wrong product. We booked a sofa in which the lounger was on the left side but they delivered a product which has a lounger on right rendering it useless for us as it blocks our gate.

Now they're just confused about what's the left side & whats the right side....

Order - 004167

Royal Oak = Day light robbery ! I placed an online order on 7th Apr for a coat stand and the confirmation mail stated the product will be delivered on 11th. The customer service is totally non responsive and irresponsible. They kept stating that I have to reach out to the online team - all mobile numbers and none of the calls get picked. No responses to e-mail as well. Frustrated I sent a mail to cancel the order...

Hi myself shivakumarpudi from hyderabad jam ordered recliner sofa on 24 th march through royaloak website payment method is from bajaj finance they maid payment for this product on 31st march. But still this product is not delivered for me online related manger mr mohan is not given any response through phone also as per schedule delivery date is 6th april...

Hi,

This is in reference to "forzza alfred book shelf oak" purchase and assembly on 21st oct 2017. Your carpenter ranjaya sharma came for the set up on this day. He took rs 6000/- (Cash -1000/- & 5000/-) for getting a cabinet done for us. Once i made a online transfer on 21st oct 2017, he started avoiding my calls and then he changed his mobile number. I have the proof of online transfer to his icici bank account. We are now...

I bought a 3+1 sofa set from royal oak electronic city bangalore but to my shock the delivered 3seater has some manufacturing defect which creates spring noise when you sit in the middle of the sofa. I booked a compliant with customer care and a technician visited my place and they added additional wood frame but still the noise didn't go away. Now they are reluctant in replacement of the defective one and they want the sofa to be taken to...