RoyalOak Furniture Complaints & Reviews

We have purchased dining table sofa set and centre table from bangalore branch on july 2018, we have received dining table and sofa set delivered in same month but we have not received centre table yet.

And your dining table has broken in 10 days 3 chairs has broken and sofa set leather is cracking stitching is coming out.

After giving so many complaints and after visiting 5 times in branch personally still no...

Hello,
This is regarding my order for roayal oak venus computer table.
It was assembled on 30th oct 2018, the table is damaged on the top right corner.
I have been writing to royal oak customer care from nov 2nd 2018 but there is no solution provided to this till date. I have never seen such pathetic customer service till now.
If you can't replace the detective part at the earliest, kindly take back the product...

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Attachments

On thu, 6 dec 2018 at 12:38, rao wrote:
Dear sir

My name is ca d mohan rao, ordered through swastik designs and products following
Trinity rocking chair rs. 16000.80
Galaxy dining set rs. 55003.34
Helen sofa cum bed rs. 17991.46 total 88, 996
From your store which has...

Hello sir/ mam,

We are from sashank constructions, we have purchased office furniture from royal oak on 27th of november 2018. Your executives have stated that the furniture fitting will be done by next 24 hours after delivery. After the delivery no one has responded to our calls, even if they respond to our calls they will give false promises that they will be doing it within next 24 hours. Its been 9 days since the delivery...

Have purchased the king size 2 carts with 2 beds and 4 pillows, from banaswadi showroom, most pathetic service i have experienced,

1) we have beg for delivery, if delivered the product is different, again the followps starts they are not bothered to correct the wrong delivery,
2) so as the installation pathtic, multiple followps to be done
3) above done with all follwups, they have stock of pillows to delivery...

I ordered two beds from royaloak on oct 11, the beds were king size. I requested for the queen size beds. I was told it will be done by oct month end, it is being dragged till now and i have been told that the beds will not be available till dec and that too they are confirmed on the dates. I have requested for the refund but no reply mails. The branch manager (Manas) does not pick up the call and somu the manager of the store told neft will...

I have purchased one shoe rack wide order no:roy0010903 dtd : 22 october 2018 and delivered on 5th nov 2018. While delivering they informed that after 2 days the installation technician will come and install it. But till date nobody has attended.
It is requested that your rep for installation may be send immediately as this cannot be installed at home or non-technical persons. I am also away for duty and at home nobody can install...

Dear sir/madam,

Below are my order details which was placed on 03/11/18 at berlyn oak shop located at banaswadi ring road, bangalore.

Order no: [protected] - audi king bed without storage (Quantity - 1)
Order no: [protected] - lorell computer chair (Quantity - 2)

Due to poor response and irresponsibility of employees from shop regarding delivery and also we don't have much time to wait,...

Kiran kumar
Nov 15, 2018, 10:04 am (1 day ago)
To customercare

Hi

This is the worst experience on online purchasing company i have ever experienced and this is the last time i will buy any product from royal oak and will not refer any one to buy your products.

1. Delivery is not in time as per schedule.
2. Installation is not as per schedule.
3. Product comes with...

I purchased a bed on 30th august 2018. Even the person who came for installation warned me about the product quality. Within 5 days the bed broke.

I raised a complaint on the royaloak customer care. They sent a service person, but upon seeing the quality of product even he advised me go for refund as the whole structure was weak and faulty...

Its been 2 months since i've been following and there customer care...

Order No: [protected] - Marble Table broken in the dining set -
The table is completely broken when technician opened the packing for installation. It happened on 01-Oct. Since last 6 weeks, I have called customer care almost 30-40 times, emailed 32 times and tried calling their contact people numerous times with no luck. All understand the case and provide no resolution. I need to get
- Either the entire order canceled for...

Order number :ROY0010117
Online shopping Webiste : www.royaloakindia.com
Payment Type : Online

Order Date: 29/09/2018
Expected delivery : 07/10/2018
Actual Delivery date: 15/10/2018 after various folloups and reminders

Installation date: 25/10/2018 after various folloups and reminders .
Installation company(Royaloak) in Nagpur : +91 [protected]
Installation technician...

On nov 1st, i received a confirmation email from the ops team that they will process the refund however, it's been two weeks since they confirmed me. Everyday i call them to check on the status of my refund and everytime they say the ops team will call me but they never did. Its so disappointing. My registered mobile number is [protected] and the refund amount is 5000. Thanks....

Sir,

Please refer to my order no [protected] dated 04 nov 18 at marathahalli branch. I was promised to pay full amount for confirmed delivery of three items by 08 nov 18, based on which full payment was made on 04 nov 18 itself.
Even today the item has not been delivered.

I tried to track my order with the order id and the response available on site was that the database is not available.

Kindly...

I had purchased 3+2 seater finyl sofa just 2 months back. Already i here a kind of cracking noise when we sit on the sofa. This is surprising, they say one year warranty and we do not see any service just after 2 months and where is the question of one year. Secondly, how can a sofa have such disturbing noise within two months.

Please don't purchase any product from this company. No good product neither there is good service...

I recently purchased a spring shoe rack and alvin wardrobe from the banaswadi store. The problem started with the delivery of the product and ended with us buying a cardboard material wardrobe with lots of damages on it and shoe rack which was not assembled properly and if you try to move it from it’s place, it might break into pieces. Not at all happy with the service and the product. I had the worst experience with the store manager and...

I had placed an order for Libra 2 door shoe rack on 31.10.2018.Order id ROY0011127.The delivery was supposed to be done on 3.11.2018.But I received a call on 2.11.2018 from Mr.Rafiq stating that the product was damaged and could not be delivered on 3.11.2018 and would be done only by 11.11.2018.I asked him to refund the amount.He said he would ask the accounts department people to contact, after which i have not received any call regarding...

Dear royal oak team,

This has reference to the dining table purchased from your banaswasdi store on 07/11/2014 in the name of shikha prasad order no:[protected]. The table had a glass top. The glass on the table suddenly broke off (Almost blasted) into pieces with a loud noise. The glass pieces were scattered all around the house which could have caused a serious injury.

This is a safety concern. The reason...

Hi, this is with respect to replacement complaint registered with complaint number 7864 on 24th oct 2018 for perl model queen size bed worth rs34002/ which royaloak's customer care has closed after manipulating the report on 26th oct 2018. I have called their customer care more than 30 times till now, send more than 10 emails with more than 20 photos with damages and multiple times informed banswadi store manager to replace the crack, damaged...

I have placed an order for royaloak berlin show rack 3 door worth inr 4990/- vide order no:roy0010903 on 22/10/2018 and paid by online. I got a call from
[protected] on 22/10/18 and informed that it will be delivered in 2 days. Since then i contacted on help line no:[protected] several times and talked withmr fernades on 24/10/18 and with ms sruthi and mr chethan on 26/10/18 and with ms maria on 01/11/18. They are not able to give me...