RoyalOak Furniture Complaints & Reviews

Booked a recliner 0ct 5th, supposed to receive the product in 12 days, product never made it home called customer care they told me that online team manager Anees will contact me, he called after 4 days and den told me that he does not know where the product is, I requested refund, was promised in 7 working days, since den they are just telling me in 4 days or 1 week the refund will be done but until now that is 65 days since d word given by their manager they havent refunded my money, Now their manager Anees is avoiding me bcoz he doesnt have a face or he has eaten my money also along with him is another person by name Raphael who told me dat money will be refunded in 4 days but nothing has happened so far
I have all the emails and confirmation and promises made by them saved to register a court case on them

Copy of mail to royal oak, which is self explanatory

Dear royal oak, sri sri venkat kalyan n

In continuation to my complaint, i write to inform as follows

1. First as issue of advance and not blocking nor supplying in time.
2. Now supplying late after repeated reminders, a damaged slab of dining table and supplying chairs without set of screws to fix.
(I came to know that royal oak supply damaged items to gain time as the amount is received on false promise of supply in scheduled time)
3. Now i have to keep the damaged table top till replacement may take several days or weeks (Royal oak standard)
4. Keep the skeleton of legs of chairs in corner till the screws are received and fixed (May take royal standard time)
5. Royaloak departments act independently as if each is different company and no co-ordination nor togetherness in working. Each complaint with others.

Marketing staff takes orders without stock in stores
Marketing staff takes full money of the article by falsely promising delivery
Stores takes its own time to deliver as it wishes
When contacted to marketing staff they inform it is on the way and reaching in 4 hours
When contacted after 4 hours they say the stores is not receiving their calls also
After 6 hours marketing receives the call and say the concerned person not available to call next day
Next day there is no body to pick the phone
Third day when called full day lost and by evening receive the message that vehicle is broke down and it is getting repaired.
At 7 pm vehicle getting ready and can be delivered by 9 pm, but 2 other items a sofa and chair received. When asked about the dining table they say it is coming in a different transport.

Then after days of lost want to receive at any cost i said i can wait upto what ever time may be 10 pm, 11pm 12pm (Even though the place is newly built house and no facilities to stay late)
Then call comes at 9 pm informing that the vehicle is not yet ready so will deliver next day.
Next day morning receive call from transport person at 9 am they are at our place waiting to deliver, when i am 20kms away in my home.
I had to rush from there to receive without attending my office
Finally received damaged table and chairs without screws, which are at home.

When royal oak cannot keep the promise then why you have staff who go on giving false, unrealistic promises.
There is no co-ordination between marketing staff, stores, transport, assembling staff and each think they are different from others and give excuses of the others.

Today i have damaged table and chair parts at my new building, if you want do something please do it urgently.

Thank you
Ca d mohan rao

RoyalOak Sofaset is bought in August 2018, within a week the product gave problems. Raised a complaints but not much response. After multiple follow up did some fixing in November. Now again in 15 to 20 days after fixi, wood of the Sofaset only broke which I was telling from the beginning the wood is not good making lot of noice. Don't know what material is used. Too bad service and too bad material used in manufacturing the product. When I reached them again taking months to come back on the request. Very bad service.

I placed an order of 1 sofa set (3+2+devider), table (With black shade of mirror on top) and 1 king size bed (With cushions of rexine).
But i received the order with 1 sofa set (3+2+1), table (With transparent mirror on top) and 1 king size bed (With cushions made of cloth).
So i returned 1 sofa and asked to deliver devider and asked to sent technician to repair table and bed cushions. I paid rs 10000/- less than the total amount. And it was agreed by the royaloak responsible guy that i can pay the remaining amount after the delivery of devider within next 2 days and the products will be repaired also at that time. But it's been 1 month and nobody is picking my call now.
I would appreciate your quick response on this issue and please let me know your action taken against this complain.

Thanks and regards,
Abhishek

Purchased item with order number [protected], invoice number [protected] in the name of shinith
Order placed on 10th and took the item by myself so expected faster installation
Since then there was no followup or call back to inform delay
I called and was informed that they have rescheduled to another 2 days, still not response after 2 days
I called customer care and spoke to vinay, he was not acknowledging the fact the the service is delayed instead was saying its again delayed for another 2 days

What is wrong with the company, who is the ceo, why cant that chap keep proper staff and maintain customer service in professional manner

Dear sir/ madam,
My order no.-[protected] & invoice no.-[protected]
Name - narendra singhvi
Mobile no-[protected]
Daisy coffee table is defective piece
1. Table is shaking,
2. White color wood piece is damaged
3. Paint/ white color is coming out/off
I hv already informed to mr. Bala at the time of installation only.
Please look in to the matter and replace the piece immediately.
I took the signature over the bill of installation team mr. Bala same copy i am herewith attaching for ur reference.
Its almost 1 month has completed, several times i hv called up and mailed the video of defective piece to royaloak but they are not giving any proper response.
Company address is as follows:-
Royal oak furniture
No. 36/2b, pattanagere village, kengeri hobli mysore road, south taluk, bengaluru, karnataka 560060

The 3 + 2 recliner sofa 72500/- was delivered on time. I was not at home when the installation happened. The person did not install the arm rests and put it under the sofa and also the lever was broke. And no response from customer care after repeated complaints. Feel cheated. The sofa springs are also making noise when we sit. Horrible experience

We have purchased dining table sofa set and centre table from bangalore branch on july 2018, we have received dining table and sofa set delivered in same month but we have not received centre table yet.

And your dining table has broken in 10 days 3 chairs has broken and sofa set leather is cracking stitching is coming out.

After giving so many complaints and after visiting 5 times in branch personally still no actions has taken, in 3 month if this is the quality i don’t know how should i trust this furniture and services in future.

My money has struck with tgem from last 4 month for centre table which you have not delivered yet and rest of the stuff is damaged, requesting you to take your furniture back and refund my entire amount back i’m fed up with you now.

Worst service worst furniture atleast road side furniture is better than you. Expecting reply asap

Hello,
This is regarding my order for roayal oak venus computer table.
It was assembled on 30th oct 2018, the table is damaged on the top right corner.
I have been writing to royal oak customer care from nov 2nd 2018 but there is no solution provided to this till date. I have never seen such pathetic customer service till now.
If you can't replace the detective part at the earliest, kindly take back the product and refund the amount
Attached is the pictures and email conversationfor your reference.
Ref: order # roy0011006
Complaint # 8133

Img[protected]wa0003. Jpg
Img[protected]wa0004. Jpg
Img[protected]wa0005. Jpg
Attachments

On thu, 6 dec 2018 at 12:38, rao wrote:
Dear sir

My name is ca d mohan rao, ordered through swastik designs and products following
Trinity rocking chair rs. 16000.80
Galaxy dining set rs. 55003.34
Helen sofa cum bed rs. 17991.46 total 88, 996
From your store which has given an order no. [protected] dated 12.11.2018 and amount of rs. 40000 was paid as advance for delivery.

Copies of invoices and copy of cheque enclosed in attachments for your records

As we were waiting for royal oak stores call, which never came we enquired to know why it is not delivered even after 25 days. We got the following answer from your stores yesterday 05.12.2018.

The stock of dining table is not available now
Once we receive in the next consignment we deliver to you
As you have not paid the full amount, we have delivered to a person who has paid in full
Now i want to know if that is the case,
Why royal oak take advance if the specific item is not blocked
Why do they check before taking order whether in stock or not
Why my order no. [protected] is showing as incorrect
Why do the staff misguide, if they are not capable
Now what i should do

Thanks for your time to read
Ca d mohan rao
[protected]

I think i just wasted 25 days thinking royal oak is professional organisation which has a complete and full proof of service.

If my 40000 was not enough to block dining table then other items are also not delivered.

Please share some authorised person's mobile no. To talk to.

Hello sir/ mam,

We are from sashank constructions, we have purchased office furniture from royal oak on 27th of november 2018. Your executives have stated that the furniture fitting will be done by next 24 hours after delivery. After the delivery no one has responded to our calls, even if they respond to our calls they will give false promises that they will be doing it within next 24 hours. Its been 9 days since the delivery had been made, haven't seen such worse customer support from your end and work is not done yet.
We are from construction field and we are facing bad opinions from our customers due to your worst customer service. Order number [protected], invoice number [protected]. We have purchased furniture costing rs 181611/- total amount we have paid before delivery and after delivery no one give proper response, then why should you say customers to pay total amount before delivery.
As mentioned above the order number and invoice number check the details and return our money back or we will file a case against you in the consumer forum.
Regards
Sashank constructions

Have purchased the king size 2 carts with 2 beds and 4 pillows, from banaswadi showroom, most pathetic service i have experienced,

1) we have beg for delivery, if delivered the product is different, again the followps starts they are not bothered to correct the wrong delivery,
2) so as the installation pathtic, multiple followps to be done
3) above done with all follwups, they have stock of pillows to delivery ever after to 15 day's
Above all mr. Jay customer manager expects customer to understand and adjust for above after paying the advance amount of rs.1 lac, there can not be any timelines for this and it can not be given also, they treat customers like dogs

Pls ensure the balance 4 pillows are delivered, customer care will not respond, they will not have nay clue what is happening,

Nara consulting services (Tholasiram)/[protected]

I ordered two beds from royaloak on oct 11, the beds were king size. I requested for the queen size beds. I was told it will be done by oct month end, it is being dragged till now and i have been told that the beds will not be available till dec and that too they are confirmed on the dates. I have requested for the refund but no reply mails. The branch manager (Manas) does not pick up the call and somu the manager of the store told neft will be done but it is not provided.
Every day i am calling customer care and being placed on hold for a very long time and they say the same scripted line : we are checking on this and this is in priority, this is happening from 2 months now.

I have purchased one shoe rack wide order no:roy0010903 dtd : 22 october 2018 and delivered on 5th nov 2018. While delivering they informed that after 2 days the installation technician will come and install it. But till date nobody has attended.
It is requested that your rep for installation may be send immediately as this cannot be installed at home or non-technical persons. I am also away for duty and at home nobody can install it.

Kn unnikrishnan
[protected]

Dear sir/madam,

Below are my order details which was placed on 03/11/18 at berlyn oak shop located at banaswadi ring road, bangalore.

Order no: [protected] - audi king bed without storage (Quantity - 1)
Order no: [protected] - lorell computer chair (Quantity - 2)

Due to poor response and irresponsibility of employees from shop regarding delivery and also we don't have much time to wait, we would like to cancel these orders and get the refund amount to the below account.

Kiran kumar
Nov 15, 2018, 10:04 am (1 day ago)
To customercare

Hi

This is the worst experience on online purchasing company i have ever experienced and this is the last time i will buy any product from royal oak and will not refer any one to buy your products.

1. Delivery is not in time as per schedule.
2. Installation is not as per schedule.
3. Product comes with out the hardware.
4. Customer service does not respond properly and disconnect the call before giving full information.
5. Customer service does not maintain the data of the previous conversation and i have explained the same issue to everyone around 30 times in a weeks time.

Lastly if my product is not installed by eod i will publish the same in your website and lodge the complaint in consumer forum as i have recorded all the calls which i had in last 1 week and have all your confirmation mails

Totally this is not a customer satisfaction company. This is a absolute harassment after taking our amount as customer service disconnects or puts my call on hold reject the call when they here by complaint no.

I purchased a bed on 30th august 2018. Even the person who came for installation warned me about the product quality. Within 5 days the bed broke.

I raised a complaint on the royaloak customer care. They sent a service person, but upon seeing the quality of product even he advised me go for refund as the whole structure was weak and faulty...

Its been 2 months since i've been following and there customer care is convincing me to take the service as of now...

Even if i avail there service i'm sure that it wont last even 1 week...

Pathetic customer care team.. They have been telling me since 2 months that we will take some action.. But no action taken yet...

I paid 14k for the bed and haven't used it for even a week... The bed is beyond use.. It just collapses.

Product details: https://www.royaloakindia.com/search?qs=zest

I have invoice copy and my email conversation..

Order No: [protected] - Marble Table broken in the dining set -
The table is completely broken when technician opened the packing for installation. It happened on 01-Oct. Since last 6 weeks, I have called customer care almost 30-40 times, emailed 32 times and tried calling their contact people numerous times with no luck. All understand the case and provide no resolution. I need to get
- Either the entire order canceled for the dining table set with my full payment refund
- or replace the table earliest with same table

The full payment of 67500 was taken in advance in end of August and we are without the product for almost 3 months with packed pieces of broken dining set taking space in our living room. This has been a big hassle and phycological stress at hands of Royal Oak while they seem not to care at all about the resolution or impact to customer. They should be adequately punished for their non-professional approach. Please see trailing email below:
[protected][protected][protected][protected]
[protected][protected][protected][protected]
[protected][protected][protected][protected]
[protected][protected][protected][protected]
[protected][protected][protected][protected]

-------- Original message --------
From: "bansal.vipin"
Date: 11/9/18 4:01 PM (GMT+05:30)
To: Customercare, CMS OPS, EMS
Cc: bansal.[protected]@yahoo.co.in
Subject: Re: 31st Reminder: Order No: [protected] - Table broken damaged

@Raphael/Mala/Anees - Please update and resolve this case by end of day todag else I am copy pasting this entire case history to your facebook profile. I have waited enough and provided enough time reminders to get a resolution.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Customercare
Date: 11/7/18 3:12 PM (GMT+05:30)
To: CMS OPS, EMS
Cc: "bansal.vipin"
Subject: Re: 30th Reminder: Order No: [protected] - Table broken damaged

Dear Team,

Kindly update the given below customer current status.

Thanks & Regards
chethan
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Wednesday, November 7, 2018 12:08 PM
To: Customercare; CMS OPS; EMS
Cc: bansal.[protected]@yahoo.co.in
Subject: Re: 30th Reminder: Order No: [protected] - Table broken damaged

30th Reminder

A happy diwali to Royal Oak team that is sucking blood of its customers with a sad follow up at my end with broken furniture standing packed in our living room this festive season and explaining that to all our guests the misery for us at hands of Royal Oak.

May Royal Oak fail and do not see any next Diwali.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Customercare
Date: 11/5/18 6:38 PM (GMT+05:30)
To: CMS OPS, EMS
Cc: "bansal.vipin"
Subject: Re: 29th Reminder: Order No: [protected] - Table broken damaged

Dear Team,

Kindly check the given below update the status .

Thanks & Regards
chethan
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Monday, November 5, 2018 5:41 PM
To: CMS OPS; Customercare
Cc: EMS; bansal.[protected]@yahoo.co.in
Subject: Re: 29th Reminder: Order No: [protected] - Table broken damaged

Hi

Can you please update on resolution. Can you also loop in Raphael in this email. He called me up on saturday and told that he will be sending an email but I don"t see anything. Please update.

Thanks
Vipon Bansal

-------- Original message --------
From: "bansal.vipin"
Date: 10/29/18 2:52 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: 29th Reminder: Order No: [protected] - Table broken damaged

Expecting a response/resolution on below...

-------- Original message --------
From: "bansal.vipin"
Date: 10/29/18 2:07 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS
Subject: Re: 29th Reminder: Order No: [protected] - Table broken damaged

Attaching logs for customer care. I have called customer care 29 times at least. This is besides the follow up on email or calling up Mr Anees orMs Mala. Overall I have followed up 50-60 times now.

Thanks
Vipon Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 10/29/18 1:45 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: 29th Reminder: Order No: [protected] - Table broken damaged

Today i tried your customer care number 6 times and called Mr Anees and Ms Mala 12 times but no revert or call back. Attaching screen print of call log.

I have done all possible follow up at my end with Royal Oak on phone and email both to get this resolved. Please let me know anything else that could have been done at my end to have it resolved.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 10/26/18 9:05 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: 28th Reminder: Order No: [protected] - Table broken damaged

Is everyone at Royal Oak similar thick skinned and irresponsible or is it only with the group dealing with me?

-------- Original message --------
From: "bansal.vipin"
Date: 10/25/18 2:26 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS
Subject: Re: 27th Reminder: Order No: [protected] - Table broken damaged

27th Reminder. I have called up/emailed 26 times on it now as per my email/ phone records.

My case is still unresolved. Anees phone is switched off from many days.

:(

What to do? What sad moment i bought from Royal oak? I don't have time to go to consumer courts and i consider my social profile more important than 3rd grade dignity of a worthless and fake organization like royal oak. May all of you including your properitors rot in hell.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 10/20/18 1:42 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: 4th Reminder: Order No: [protected] - Table broken damaged

Hi Anees

We spoke few times but still no resolution. Now you as well are not taking phone calls and not replying to messages.

Besides the resolution when it comes, Royal oak should consider:
- It has taken full 67500 at end of August and my money has been with Royal oak all this while.
- It has been a psycological and financial harassment to me with Royal Oak where i am trying to contact Royal Oak more than 20-25 times in past 8 weeks for resolution.

Please be aware that there is time value of money. Also, there is money value of time, please have matter resolved asap and duly compensated.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: CMS OPS
Date: 10/12/18 10:50 PM (GMT+05:30)
To: "bansal.vipin", Customercare
Cc: EMS
Subject: Re: 4th Reminder: Order No: [protected] - Table broken damaged

Hi Bansal,

We regret for the inconvenience caused to you in this regard.

Please let me know a convenient time to call you tomorrow.

Regards
Anees
________________________________________
From: bansal.vipin
Sent: 09 October 2018 09:24:16
To: CMS OPS; Customercare
Cc: EMS
Subject: 4th Reminder: Order No: [protected] - Table broken damaged

Called up customer care today as well... this is my 4th or 5th call on this subject... Not sure, is there any company owner with whom i can talk? I don't think it is goung anywhere talking to customer support...

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 10/6/18 5:15 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: Order No: [protected] - Table broken damaged

Called customer care yesterday and twice again today but no update on replacement. Please update asap when this can be expected.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: CMS OPS
Date: 10/2/18 5:45 PM (GMT+05:30)
To: "bansal.vipin", Customercare
Cc: EMS
Subject: Re: Order No: [protected] - Table broken damaged

Hi Vipin bansal,

We are regret for the inconvenience which caused to you, as we have received your mail, for product damages we have forwardedyour mail to
online team, once we get an update will revert you back.

Regards
Maria.K
________________________________________
From: bansal.vipin
Sent: 02 October 2018 07:08:20
To: CMS OPS; Customercare
Cc: EMS
Subject: Order No: [protected] - Table broken damaged


The table is completely broken when technician opened the packing. I called customer service and now attaching the photographs.

Please have the table replaced asap.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 9/27/18 2:17 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: EMS, bansal.[protected]@yahoo.co.in
Subject: Re: Reminder 8: Order No: [protected] - Delayed

Hi

Can you please schedule the installation and confirm.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 9/26/18 9:12 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: [protected]@jagograhakjago.com, EMS, bansal.[protected]@yahoo.co.in
Subject: Re: Reminder 8: Order No: [protected] - Delayed

Hi Mala

Can you please schedule the installation and confirm.

Thanks
Vipin Bansal

-------- Original message --------
From: "bansal.vipin"
Date: 9/25/18 6:40 PM (GMT+05:30)
To: CMS OPS, Customercare
Cc: [protected]@jagograhakjago.com, EMS, CMS, EMS OPS
Subject: Re: Reminder 8: Order No: [protected] - Delayed

4 boxes o[censored]nassembled product have been delivered today at my home.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: CMS OPS
Date: 9/24/18 6:42 PM (GMT+05:30)
To: "bansal.vipin", Customercare
Cc: [protected]@jagograhakjago.com, EMS, CMS, EMS OPS
Subject: Re: Reminder 8: Order No: [protected] - Delayed

Dear vipin banzal,

We have informed to warehouse regarding delivery i will update you the status by 24hours

Thanks&Regards
Mala
________________________________________
From: bansal.vipin
Sent: 24 September 2018 08:05:04
To: Customercare
Cc: [protected]@jagograhakjago.com; EMS; CMS OPS; CMS; EMS OPS
Subject: Re: Reminder 8: Order No: [protected] - Delayed

Reminder-8: No updates today as well.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Customercare
Date: 9/23/18 10:41 AM (GMT+05:30)
To: "bansal.vipin"
Cc: [protected]@jagograhakjago.com, EMS, CMS OPS, CMS, EMS OPS
Subject: Re: Reminder 6: Order No: [protected] - Delayed

REMINDER 6

Thanks & Regards
Brinta
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Saturday, September 22, 2018 9:46 PM
To: Customercare
Cc: [protected]@jagograhakjago.com; EMS; CMS OPS; CMS; EMS OPS
Subject: Re: Reminder 6: Order No: [protected] - Delayed

Nope, No update or timeline today as well. I got a call at 1.15pm who said she would update status in next 30 min but did not get any call later. Waited in anticipation for rest of day with no updates.

Thanks
Vipin

-------- Original message --------
From: Customercare
Date: 9/22/18 2:13 PM (GMT+05:30)
To: "bansal.vipin"
Cc: [protected]@jagograhakjago.com, EMS, CMS OPS, CMS, EMS OPS
Subject: Re: Reminder 6: Order No: [protected] - Delayed

Dear Vipin,

We have escalated the issue to our department head and they will surely resolve the issue.

Aside Online Team: Kindly contact the customer and rectify the issue.

Thanks & Regards
Venkat Kalyan N
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Thursday, September 20, 2018 5:27 PM
To: Customercare; EMS; CMS OPS; CMS; EMS OPS
Cc: [protected]@jagograhakjago.com
Subject: Reminder 6: Order No: [protected] - Delayed

Reminder 6:

Called customer care again today 4.30pm and still did not get any updates. I will posting this entire discussion on social media tomorrow morning if not resolved by then.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Customercare
Date: 9/20/18 1:56 PM (GMT+05:30)
To: EMS, CMS OPS, CMS, EMS OPS
Cc: [protected]@jagograhakjago.com, "bansal.vipin"
Subject: Re: Order No: [protected] - Delayed

Dear Online Team,

Kindly update the delivery status on below mentioned customer. Speak to customer and resolve the issue on priority.

Thanks & Regards
Saravanan R
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Tuesday, September 18, 2018 11:04 AM
To: Customercare; EMS; CMS OPS; CMS; EMS OPS
Cc: [protected]@jagograhakjago.com
Subject: Re: Order No: [protected] - Delayed

Called up the customer helpline again today. No update was provided again and I was told that the online department will call/email the status.

I asked for escalation point also from Royal oak but was not provided even after multiple requests.

Still no resolution and seems further delay.

Thanks
Vipin Bansal

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: "bansal.vipin"
Date: 9/16/18 3:53 PM (GMT+05:30)
To: Customercare, EMS, CMS OPS, CMS, EMS OPS
Cc: [protected]@jagograhakjago.com
Subject: Re: Order No: [protected] - Delayed

+ Consumer cell of India

Tried calling on phone number below but asked to call again tomořrow.

Thanks
Vipin Bansal

[protected][protected]

This was mentioned to be delivered between 8-10 september. Need this ASAP now.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Customercare
Date: 9/15/18 9:47 AM (GMT+05:30)
To: EMS, CMS OPS, CMS, EMS OPS
Cc: "bansal.vipin"
Subject: Re: Order No: [protected] - Delayed

Dear Online Team,

Kindly check out the below details, upto now there is no reply regarding the delivery so kindly check and update the delivery status to the customer.

Thanks & Regards
Venkat Kalyan N
Customer care
Ph - +[protected]
Bangalore-560043
Mail id - [protected]@royaloakindia.com

________________________________________
From: bansal.vipin
Sent: Friday, September 14, 2018 9:24 PM
To: Customercare
Subject: Order No: [protected] - Delayed

It is almost 15 days since I ordered with full payment but no delivery? Quite unprofessional, Please update.

Dear Customer, Thank You For Choosing Royaloak.
Your Order No: [protected]
And Status is 'Warehouse in Processing'.
In Case Of Any Queries Please Mail to [protected]@royaloakindia.com

Order number :ROY0010117
Online shopping Webiste : www.royaloakindia.com
Payment Type : Online

Order Date: 29/09/2018
Expected delivery : 07/10/2018
Actual Delivery date: 15/10/2018 after various folloups and reminders

Installation date: 25/10/2018 after various folloups and reminders .
Installation company(Royaloak) in Nagpur : +91 [protected]
Installation technician number : +91 [protected]
On installation royaloak technician declared table to be damaged and took pictures on mobile and reported his office.

1. Next day on 26/10/2018 i contacted royaloak Customer care number telephone : +91 [protected] and received answer as they will forward
complain to online team and it will be attended . Next day when we called they said to mail to [protected]@royaloakindia.com

2. Same day we also registered complain on their whatsapp support number as above and was asked to mail to their manager to email [protected]@royaloakindia.com.

3. Since 25/10/2018 more than 15 times we have mailed and connected customer care and manager but we were totally ignored by repeated stereotype answer that "we are forwarding it to online team" .

4. Though they have return/refund policy mentioned on online website against damaged items received, Its being one month they have not even provided us complain number and ignored us totally without any refund or replacement. It seems they are trying to cheat online customer by giving no post sales service.
Necessary invoice and damaged photographs of table received has been attached.
Kindly take necessary action against such malpractices with customer and help us for refund.

On nov 1st, i received a confirmation email from the ops team that they will process the refund however, it's been two weeks since they confirmed me. Everyday i call them to check on the status of my refund and everytime they say the ops team will call me but they never did. Its so disappointing. My registered mobile number is [protected] and the refund amount is 5000. Thanks.