RoyalOak Furniture Complaints & Reviews

Recently I bought dining table, that time they said it will be deliver with in week. After completed one week when I went to show room asked the status again they said 5 more days after completed 5 days again they saying another story then I asked refund my money they take empty cheque and wrote letter and they said the start the refund process will get it 7 days still now I am not get the money....

As per your ORDER CONFIRMATION No. ROY007182 the product should have been delivered and installed by 16th July, 2018. I contacted your customer care number [protected] twelve times to enquire about the status of the order. I did not get any satisfactory reply from them and they only informed after prolonged hold that I shall get a call from the delivery people before the product is delivered. Till now neither I received any call nor the product...

Dear Manager,
The Order no. [protected], placed on 4th July, has not been installed yet in spite of repeated reminders from my end.
This is utterly unprofessional.
Kindly arrange for installation asap. It was promised yesterday by Mr. Subbu ( [protected]) of Attapur branch. I told him to mail me the reason why it could not be installed yesterday. He narrated a story which I find hard to believe in.
We expect...

In a month of March(2018), I bought 3+1+1 Lara Recliner Sofaset worth Rs. 67000 from RoyalOak Hyderabad (Kukatpally branch). Upon delivery of the product, we noticed that in the 3 seater sofa, 1 cushion on the right was fine (Images too large to attach) but the other 2 were going very down as soon as you sit.

So we registered our complaint with RoyalOak. One Guy visited our home and found our claims to be true. He clicked some...

Order no# ROY005727. The item was ordered on 21.6.18 on www.royaloakindia.com, Product price INR 8500 and fully paid thru Credit Card in advance and delivered to me on 27.6.18 at around 6.30 pm . At the time of delivery I asked them to open and check the glass of the table. Unfortunately when the delivery people opened the same it was broken. They called up their supervisor and he said the glass will be replaced within 2 or 4 days but till...

Order no# ROY005727. The item was ordered on 21.6.18 on www.royaloakindia.com and delivered to me on 27.6.18 at around 6.30 pm . At the time of delivery I asked them to open and check the glass of the table. Unfortunately when the delivery people opened the same it was broken. They called up their supervisor and he said the glass will be replaced within 2 or 4 days but till now no one called up for it. I have raised a complaint and they gave...

We have placed an order for computer chair in April 2018. Since then, we were told that the chair would be delivered in the next 15 days. It has been 3 months now and there is no response from them. Emails do not contain the exact delivery date. The latest response from them states that the order would be delivered by end of June. It has been almost 10 days and still there is no response....

I have placed order of royaloak beach chair on 24th june 2018, i got order confirmation mail "order confirmation-your order with royaloakindia.com (Roy005950) has been successfully placed". Since then i tried to contact royaloak for my order status but not replying.

Please take action against such fraud company, because i have seen other persons similar complaints as well.

Order details : roy005950
Mail...

I have purchased reading table they have sent me display piece, was delivered almost 15 days to delivery which they said within 72 hrs wil be done. After raising the complaint with photo graphs to them they are least bother to attend the complaint. My request is they are very careless and shameless who are handling the compalints department nor have courtesy to call me back, its almost one month up for today. I think they should be sue in...

I had ordered a bed from Royal Oak seeing the quality it displayed in the showroom but the bed delivered to me is completely opposite of what Royal oak is famous for.

This bed and side table is not even covered completely with plywood or paper(whatever is that) . complete product has unfinished inner side which looks really bad. The quality of HDF material is also not good. But more than quality it is about looks as the bed...

This is the order no : roy005593
We have ordered royaloak kiwi corockery unit-, which was supposed to be delivered on 27 june. It is not delivered yet and customer support people are not at all helpful.
They give wague answers, we wanted to know when it will be delivered and payment is already done.
Please help us out.

We wanted to the delivery status and when it will be delivered....

Sir,
I have purchased a lot of furniture, 5 beds, 6 wardrobes, 5 lcd stands, 1 sofa set, 2 sofas, 2 cofee tables from royaloak banaswadi showroom. 3 items from these ordered on 17.05.18, are still undelievered. We have made full payment of these 3 items in cash. Its been more than one month since this order is placed. Despite of making several calls to the showroom i get no satisfactory response. It is very humiliating for me to call...

Dear sir,
I got a six seater dining table from royal oak, in just 2 months the chair leg got broken. I raised a complaint with royal oak service team and asked for replacement. After so many followup, they sent a service engineer instead of replacing the broken chair they used a paste (Fewiquick) and pasted the broken chair. When i asked for replacement, they said, this is the service we can give and they will not replace the chair....

I had purchased recliner 3 seater and 2 seater sofa in the year 2016 nov. Now the leather started peeling up and called sereral times yo customer car to address the issue.in turn, no one turned up and today i receive a call from [protected], who was mentioning as service boy from royaoke took all details and mmediatly dropped a call.

Can you please let me know, how do i trust a brand company goingforwad who can't support...

Dear sir/madam,

Complaint - ref. Order no.[protected].
I have purchased a 3 seater lounger sofa with leather finish in the year 2016 from pepperfry website.
Please note that the leather surface has been fully deteriorated. I have used this sofa barely for 2 months in 2 years as i reside abroad and stay here for a month in year.

Pepperfry's customer care response of nothing can be done as it...

I bought a dining table from royaloak online about two months back. One of the chairs has been damaged a few days back and i made a complaint to their customer care for the same. It has been more than 10 days since then but they aren’t sending any servicing executive to rectify the issue. I have reached out to them multiple times over email and phone. They stopped responding to my emails and every time they give me 48 hours eta over phone,...

It has been more than 16 visits to the showroom at kukatpally and more than 100 phone calls so far from the date of receipt of the product with the worst assembly / installation for which the complaint (Complaint id - 1426) has already been raised and no action on the cause / issue by the royaloak team. What i noticed is that royaloak and its team is not at all bothered about the customers's satisfaction once they deliver the product (Quote...

This is the 9th time i have been cheated and denied of a product delivery for which i have paid my money almost two and a half months back.

This is absolute negligence and forgery. How are you going to compensate for my stress and disappointment.

Today is already 11th. I haven't seen any sign of product being delivered. What a shame. Who are these royaloak guys in my cc list... Are you guys worth and capable...

With reference to so [protected], i purchased cot, mattress &dinning table on 26th may and was promised delivery by 29th may and this what the invoice also mentions. But it's 6th june and all i see is delivery dates keep changing when tracking order on the website. I tried calling customer care and raised request for call but haven't received any response till now.

I need either the product to be delivered or full refund......

Purchased a beach umbrella and made full payment for same on 18/5/18
Invoice no. : [protected]
Invoice stated delivery would be made in maximum 48 hours.
Till date 04/06/18 delivery has not been made.
Customer care is very poor. When you call the number [protected] there is no provision to speak to anyone. An option is provided to press 9 to receive a "call back". Have tried this several times but nobody has the...