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RoyalOak Furniture Complaints & Reviews

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Last updated Jan 25, 2023
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RoyalOak Furniture reviews & complaints page 12

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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst service never seen before.Dispatched damaged dining table following up since six months not resolving issue.Deepa and subramanyam is following up but no getting proper support it seems.Nayeem is saying day and next day for dispatching new product but days are passing not delivering the product.please resolve issue with in a day other wise need to log complaint in police station.
Nov 6, 2021
Complaint marked as Resolved 
Again damaged dining table dispacthed .credit note issued .Need to visit store and select another dining table.
RoyalOak Furniture customer support has been notified about the posted complaint.
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    We have purchased recliners 3+1+1 for the cost of 1.7 lacs but very bad quality not working properly, initially they delivered damaged one, partial replacement done but again product not working properly, advise cha we get solutions or not
    +1 photos
    Dec 12, 2021
    Complaint marked as Resolved 
    RoyalOak Furniture customer support has been notified about the posted complaint.
    Nov 01, 2021
    Updated by Louis Nirmal
    Please provide solution
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      It's been a week since I ordered, delivery was scheduled 2 days back and still I have not received my order and no response from customer care yet.
      Whom should I contact now
      Order id ROY00131525
      Nov 9, 2021
      Complaint marked as Resolved 
      Got my delivery and Instalation done Thank you
      RoyalOak Furniture customer support has been notified about the posted complaint.
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        Purchased king size cot worth 32000 months before. There was unnecessary delay in delivery and assembly.
        The product has many assembly units, makes it difficult to move and reassemble.
        There is a plate near head side which is not fixed and slides both right and left creating nuisance everything.
        In addition this free plate slides down blocking the functioning of hydraulics.
        Not a useful product and design
        Nov 6, 2021
        Complaint marked as Resolved 
        The technical people have put some nails below the head board which I believe is temporary solution problem lies in design. Anyways thanks to royal oak for addressing the issue I received a call from royaloak and miss deepa from royaloak was handling the issue. Service and customer care from royal oak is fine like mentioned above it is the design . Putting nails is layman solution i think.
        RoyalOak Furniture customer support has been notified about the posted complaint.
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          Royaloak Furniture — Non delivery of replacement dining chairs

          Sir/ Madam

          I have purchased an Audi six seater dining table with 4 chairs at your Royal oak outlet at Ramanathapuram Coimbatore-641045 (Invoice enclosed) on 09.10.2021.. I was given delivery of the said item on 16.10.2021.. Two chairs were damaged, hence it returned it to the showroom on 17.10.2021. I was given an acknowledgement for receiving the damaged chairs and assurance of delivery before 27.10.2021( copy enclosed).But...
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          My name is chandu, we have purchased furniture in royal oak, that produsct quality was very poor.so we complained in consumer forum.Butfrom past 10 days continuously getting calls to take back complaints.They ar saying they are fromconsumer forum i think roayal oaks people only calling us giving torture to take back complaints really they are cunning fellows they aretalking like govrnment officers, please take action against those calls
          RoyalOak Furniture customer support has been notified about the posted complaint.
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            We purchased 3 dining chairs. One of the chair is damaged and the service people has taken the chair on 3.10.2020. And they have not replaced it till today. Called the service Center called the furniture shop where we purchased the chair. But there is no use. They will give one phone number when we call they will give another number. Ultimately no response and no one do anything. We are fed up with this. So I request you to replace the chair immediately. Thank you
            +1 photos
            Nov 7, 2021
            Complaint marked as Resolved 
            Dining chair was replaced . Issue resolved
            RoyalOak Furniture customer support has been notified about the posted complaint.
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              Invoice generated 9 days before, Office chair is received but chair back cushion was missing while delivering, i have raised a complaint 5 days before still is not yet resolved, If this a case if you can't deliver kindly refund my money i will return the chair, I found this service is very pathetic, am very disappoint with Royal oak service. even if call managers they will not pick up a call, kindly refund my money by tomorrow am coming to your store by tommorow.

              bill number[protected]
              dated[protected]
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                I have ordered a office chair in May 18th 2021.Second day itself i noticed the improper function of the hydraulic piston and keep on raised the complaint with Royal Oak mail Id and CUSTOMER care number. Till now there is no response and now the problem of the worsened as such the chair will be automatically get set with the highest height everytime we adjust the same.
                This is the worst level of the CUSTOMER care, i have seen in my experience.

                Tried first time in Royal oak thought of a brand. But pepperfry is way for better than this fraudulant ### company.
                Oct 30, 2021
                Complaint marked as Resolved 
                Changed the piston but still facing some ambiguity in the working.
                RoyalOak Furniture customer support has been notified about the posted complaint.
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                  Ordered Serene dining table back in October 2020 and delivered in January 2021 with 2 chairs out of 6 faulty. Store members took back the same with a promise of replacement and also acknowledged the same by store owner Amar - +[protected]. Till date they have not delivered or called with an update for replacement.

                  Visited store by myself, and still they are providing same old faulty chairs as replacement.
                  RoyalOak Furniture customer support has been notified about the posted complaint.
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                    Plz send experts for repair study chair
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                      I ordered a bed from royaloak and they said they would deliver the product by 2nd Oct 2021(15 days after booking), but still it shows only order received by tracking. I have already paid the money. But I'm not able to contact any customer care. No one's replying in WhatsApp and online chat. I don't want to receive my order late like others, that's why I am complaining now only. Please rectify this asap.

                      Order #ROY00127074
                      +1 photos
                      Oct 26, 2021
                      Complaint marked as Resolved 
                      They initiated the refund so resolving if I don't receive I will revoke it again. Thank you
                      RoyalOak Furniture customer support has been notified about the posted complaint.
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                        Royaloak Furniture — Regarding incompatibility and poor stitch of leather

                        We have purchased the 3+2 leather recliners (Morris recliner) order no SQ[protected], with the cost of 1, 25, 000 with utmost passion from royal Oak kadubeesanahalli 560037 banglore. On 9/21/2021
                        But due to incompatiblity in seating in the sofa we experienced severe back pain, neck pain and head pain and complained of it on the fourth day after installation due to unresisting pain we complained in the office where we purchased,...
                        +1 photos
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                        I tried reaching customer care in whatsapp and through call, no one is responding, Im unable to contact anyone and my order is not yet recieved
                        Oct 20, 2021
                        Complaint marked as Resolved 
                        Customer care responded
                        RoyalOak Furniture customer support has been notified about the posted complaint.
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                          We purchased office chair on 12-Oct having invoice number SI[protected] and order number SO[protected].
                          The chair package was delivered on 14th Oct and they asked me that installation team will come in evening and will install it but nobody came.
                          We waited for next day also but nobody came. Finally the installation team came on 16th oct and they found that main part of the chair (base) is missing. Then they told that they will install it next day i.e. 17th Oct.
                          But even after multiple calls to their office/escalation manager, nobody visited yet with the missing part to install the chair.

                          Company: Royaloak Incorporation Pvt. Ltd.
                          Shop location- Royaloak Furniture NH-8; Shanti Square, Shanti Nagar, Sector 11, Gurugram, Haryana 122001
                          +1 photos
                          Oct 22, 2021
                          Complaint marked as Resolved 
                          After mammoth follow-up with all the different teams, they send their technician to install the chair. It was worst experience with Royaloak furniture. Thanks to you team for follow-up with them...
                          RoyalOak Furniture customer support has been notified about the posted complaint.
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                            Ordered two months ago. No response yet. No-one Anders customer care. Pathetic service. Unable to cancel as well.
                            Oct 20, 2021
                            Complaint marked as Resolved 
                            Thanks for the prompt response on my feedback and delivery of the product..
                            RoyalOak Furniture customer support has been notified about the posted complaint.
                            Oct 18, 2021
                            Updated by Sobha Sarat
                            I have received a favourable response from. Royal oak. Waiting for the delivery of the product.
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                              I had ordered one recliner chair two months back and till now it's not delivered. I have sent 10+ mails. No valid response. Customer care no one is picking the call. Unable to cancel the order as well. Need an urgent action on the same
                              Oct 20, 2021
                              Complaint marked as Resolved 
                              Thanks for prompt response and delivery of the product
                              RoyalOak Furniture customer support has been notified about the posted complaint.
                              Oct 18, 2021
                              Updated by Sobha Sarat
                              I have received a favourable response from. Royal oak. Waiting for the delivery of the product.
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                                I've ordered a sofa, the payment was successful, I even got an acknowledgement from CCAvenue (payment processor), but it is not reflected in royal oak website.

                                Order details:
                                Order Number: ROY00129959
                                Ordered Item: Royaloak Carloss Five Seater Interchangeable L Shape Sofa Set in Grey

                                Payment details (as seen in acknowledgement sent by CCAvenue):
                                Order No: 61695ca307c4f
                                CCAvenue Reference:[protected]
                                Order Date: 15/10/2021 16:21:17
                                Payment Mode: Unified Payments - UPI
                                Bank Reference Number:[protected]
                                Oct 18, 2021
                                Complaint marked as Resolved 
                                RoyalOak Furniture customer support has been notified about the posted complaint.
                                Kudos to the team at Royal Oak! They promptly resolved the issue and kept me updated throughout the process.
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                                  We have purchased Boston American fabric sofa observing foam coining out of sofa more n more day by day
                                  Order No.---SQ[protected]
                                  Phone no.--[protected]
                                  +1 photos
                                  Oct 16, 2021
                                  Complaint marked as Resolved 
                                  Supplier visited and taken feedback that will discuss with team persons & informed to replace sofa
                                  RoyalOak Furniture customer support has been notified about the posted complaint.
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                                    Even after 3 months, they are not delivering the product. Not picking up our calls. And are not processing the refund.
                                    Be aware and don't buy from this brand.
                                    RoyalOak Furniture customer support has been notified about the posted complaint.
                                    Tried contacting customer support too multiple times. It was not helpful at all.
                                    They don't help in anyway and are not reachable AT ALL !
                                    's reply, Oct 12, 2021
                                    Please send me your contact number and order number sir we are waiting for your reply, we will solve your issue. please send me sir.
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