RoyalOak Furniture Complaints & Reviews

Worst service never seen before.Dispatched damaged dining table following up since six months not resolving issue.Deepa and subramanyam is following up but no getting proper support it seems.Nayeem is saying day and next day for dispatching new product but days are passing not delivering the product.please resolve issue with in a day other wise need to log complaint in police station.

We have purchased recliners 3+1+1 for the cost of 1.7 lacs but very bad quality not working properly, initially they delivered damaged one, partial replacement done but again product not working properly, advise cha we get solutions or not

It's been a week since I ordered, delivery was scheduled 2 days back and still I have not received my order and no response from customer care yet.
Whom should I contact now
Order id ROY00131525

Purchased king size cot worth 32000 months before. There was unnecessary delay in delivery and assembly.
The product has many assembly units, makes it difficult to move and reassemble.
There is a plate near head side which is not fixed and slides both right and left creating nuisance everything.
In addition this free plate slides down blocking the functioning of hydraulics.
Not a useful product and design

Sir/ Madam

I have purchased an Audi six seater dining table with 4 chairs at your Royal oak outlet at Ramanathapuram Coimbatore-641045 (Invoice enclosed) on 09.10.2021.. I was given delivery of the said item on 16.10.2021.. Two chairs were damaged, hence it returned it to the showroom on 17.10.2021. I was given an acknowledgement for receiving the damaged chairs and assurance of delivery before 27.10.2021( copy enclosed).But...

My name is chandu, we have purchased furniture in royal oak, that produsct quality was very poor.so we complained in consumer forum.Butfrom past 10 days continuously getting calls to take back complaints.They ar saying they are fromconsumer forum i think roayal oaks people only calling us giving torture to take back complaints really they are cunning fellows they aretalking like govrnment officers, please take action against those calls

We purchased 3 dining chairs. One of the chair is damaged and the service people has taken the chair on 3.10.2020. And they have not replaced it till today. Called the service Center called the furniture shop where we purchased the chair. But there is no use. They will give one phone number when we call they will give another number. Ultimately no response and no one do anything. We are fed up with this. So I request you to replace the chair immediately. Thank you

Invoice generated 9 days before, Office chair is received but chair back cushion was missing while delivering, i have raised a complaint 5 days before still is not yet resolved, If this a case if you can't deliver kindly refund my money i will return the chair, I found this service is very pathetic, am very disappoint with Royal oak service. even if call managers they will not pick up a call, kindly refund my money by tomorrow am coming to your store by tommorow.

bill number[protected]
dated[protected]

I have ordered a office chair in May 18th 2021.Second day itself i noticed the improper function of the hydraulic piston and keep on raised the complaint with Royal Oak mail Id and CUSTOMER care number. Till now there is no response and now the problem of the worsened as such the chair will be automatically get set with the highest height everytime we adjust the same.
This is the worst level of the CUSTOMER care, i have seen in my experience.

Tried first time in Royal oak thought of a brand. But pepperfry is way for better than this fraudulant ### company.

Ordered Serene dining table back in October 2020 and delivered in January 2021 with 2 chairs out of 6 faulty. Store members took back the same with a promise of replacement and also acknowledged the same by store owner Amar - +[protected]. Till date they have not delivered or called with an update for replacement.

Visited store by myself, and still they are providing same old faulty chairs as replacement.

Plz send experts for repair study chair

I ordered a bed from royaloak and they said they would deliver the product by 2nd Oct 2021(15 days after booking), but still it shows only order received by tracking. I have already paid the money. But I'm not able to contact any customer care. No one's replying in WhatsApp and online chat. I don't want to receive my order late like others, that's why I am complaining now only. Please rectify this asap.

Order #ROY00127074

We have purchased the 3+2 leather recliners (Morris recliner) order no SQ[protected], with the cost of 1, 25, 000 with utmost passion from royal Oak kadubeesanahalli 560037 banglore. On 9/21/2021
But due to incompatiblity in seating in the sofa we experienced severe back pain, neck pain and head pain and complained of it on the fourth day after installation due to unresisting pain we complained in the office where we purchased,...

I tried reaching customer care in whatsapp and through call, no one is responding, Im unable to contact anyone and my order is not yet recieved

We purchased office chair on 12-Oct having invoice number SI[protected] and order number SO[protected].
The chair package was delivered on 14th Oct and they asked me that installation team will come in evening and will install it but nobody came.
We waited for next day also but nobody came. Finally the installation team came on 16th oct and they found that main part of the chair (base) is missing. Then they told that they will install it next day i.e. 17th Oct.
But even after multiple calls to their office/escalation manager, nobody visited yet with the missing part to install the chair.

Company: Royaloak Incorporation Pvt. Ltd.
Shop location- Royaloak Furniture NH-8; Shanti Square, Shanti Nagar, Sector 11, Gurugram, Haryana 122001

Ordered two months ago. No response yet. No-one Anders customer care. Pathetic service. Unable to cancel as well.

I had ordered one recliner chair two months back and till now it's not delivered. I have sent 10+ mails. No valid response. Customer care no one is picking the call. Unable to cancel the order as well. Need an urgent action on the same

I've ordered a sofa, the payment was successful, I even got an acknowledgement from CCAvenue (payment processor), but it is not reflected in royal oak website.

Order details:
Order Number: ROY00129959
Ordered Item: Royaloak Carloss Five Seater Interchangeable L Shape Sofa Set in Grey

Payment details (as seen in acknowledgement sent by CCAvenue):
Order No: 61695ca307c4f
CCAvenue Reference:[protected]
Order Date: 15/10/2021 16:21:17
Payment Mode: Unified Payments - UPI
Bank Reference Number:[protected]

We have purchased Boston American fabric sofa observing foam coining out of sofa more n more day by day
Order No.---SQ[protected]
Phone no.--[protected]

Even after 3 months, they are not delivering the product. Not picking up our calls. And are not processing the refund.
Be aware and don't buy from this brand.