RoyalOak Furniture Complaints & Reviews

I have complained multiple times through multiple channels. I purchased a dining table set... Got a mismatched chair but they are still not changing it after multiple complaints.. I just keep getting calls and they block me after some time.. It's been more than 6 months now....

We have visited roaloak store kukatpally 24th Feb and saw a 2 recliners sets of 3seater for 21k and 2 seater for 16k in the clearance sale where they are damaged partially 3 seater having middle seat broken and 2 seater shoulder broken, assoxiate have told that they will repair qfter we buy the product.

we have told that will update you by thinking. We have visited all the royaloak stores i the city seing the clearance sales...

Scratched, cheap finishing, small damage product delivered

19.02.2022 -afternoon
On 19th February 2022, I have directly visited Royaloak furniture (6 km from home), Ambattur to buy a New office chair.
I have ordered a Alpha Office chair model - pl refer our Image (Order no:[protected].
They asked to pay full amount of Rs.8990. I have paid the same amount thru my ATM card.
Product webpage https://www.royaloakindia.com/product/royaloak-alpha-office-chairbr...

I have purchased the recliner on 04/01/2022 from Royal Oak Hyderabad(banjarahills branch) and got transported to Karnataka, yadgir-585201 because the particular recliner is not available in Karnataka state, Soo purchased at Hyderabad and brought to Karnataka.

Hardly 2 months completed and now the 3 seater recliner cushion density has gone down in the three seater recliner right side corner one(in the below image it is left side...

I have a purchased a wardrobe from Kirti Nagar branch. They said they don’t have a hardware and they will come in 2 days. Now it is 15 days passed....

Purchased a teal wood bed 2 weeks back. It came damaged while shipping and seems the wood is not teal wood but a cheap quality. Informed the store manager indiranagar Bangalore and no action or replaced is done as per promise....

I had a exchange on the recliner product and the delivery was expected to happen 3 to 5 days..

But I didn't recieve the order in that time....

The chair uplift is not working, I have had complaints from day 1 of the product and they send different technicians, and the issue is not resolved.
Now the uplift of the chair is not working. Its been only 1 week and the product is not working properly.

I wanted a replacement of this product...

I bought this chair during September 2020. It was ok for one year and Now suddenly chair is not functioning properly and hands got detached from the chair. Please help me out on this regard. Does your product only function properly during the warranty period and will start malfunctioning after warranty....

Damaged product was delivered .store manager sent a mail for refund but refund has not happened till date .he buys time saying he will replace it. No furniture in stocks and the one he has is also damaged. Now when we visit store he s taking back his words saying he can't refund .when I showed the mail he has no answer .customer care is waste no one transferring my call to Manager .waste of money and waste of time .fraud ppl who don't stick...

My Order Number ROY00136677 ordered on 08-Jan-2022, dinning set has delivered on 11-Jan-2022, installed on 18-Jan-2022 (Royaloak assurance is 48 hours installation, but it never happened) and seen that entire set is damanged on same installation day which was seen by technician who visiited, worrest Furniture even seen even on roadside which was sent by the great Royaloak, took Royaloak Audi Sheesham Wood 4 Seater Dining Table Set, all the...

I purchased sofa set of 130000 cost but felt very bad about customer service at electronic city, Bangalore hosur highway. No response for customer call they won't even update when delivery will be done...Fed up ...please don't purchase anything from royaloak......

Dear Vijay Subramaniam Sir,
Chairmen - Royal Oak

I had purchased a 6 seater dining Table from your Mysore branch1 Royal oak showroom, but the design is so bad, joints are too weak and delicate, my mother fell down twice and got hurt due to the chair broken.
your person repaired it, but due to the quality or the slippery design its happening again and again, so I am request you to kindly replace/exchange it with...

Dear Sir,

I had purchased a 6 seater dining Table from your Mysore branch1 Royal oak showroom, but the design is so bad, joints are too weak and delicate, my mother fell down twice and got hurt due to the chair broken.
your person repaired it, but due to the quality or the slippery design its happening again and again, so I am request you to kindly replace/exchange it with a metal based another set.
As I am not...

We ordered Lounger sofa on 3rd Jan 2022, Initially damaged sofa got delivered and i asked for replacement and pickup after struggle they picked up it on 12th Jan and said that they will replace new one. But later found they were trying to repair and send same one, however they could not do that as well. No proper response on call and messages, not allowed me for refund, not allowed to choose different product or replacement. After so much...

I purchased a single seater recliner online on 24.01.2022 for Rs 24000 . Due to some reasons I want to cancel my order and called the customer care on the same day of the order, they said the order can't be cancelled. I wrote an email to the customer care to cancel my order, they asked me the reason and I told. After that I am following up for the status of my order cancellation but they are not replying.

I request to kindly...

I have purchased a recliner worth 1, 20, 000 from royal oak furniture jubilee hills Hyderabad. One part is missing in that recliner, i have mentioned that clearly in the bill during home delivery also .
But those people are least bothered about that.
Received Furniture 1 month ago still no response from their end .

Regards,
Gv.Manoj Reddy
[protected]....

Sir/ Madam, I have ordered the product Royaloak Lucas Multi Purpose Table vide order no ROY00137010 on 13.01.20200 . I have received the product on 17.01.2022 vide invoice no SI[protected]. As per the description they have mentioned the product dimensions as Length 19.5 Inches and width 12 inches enclosing pictures of product description for your reference. Where as i have received the product with length 30 Inches and width 20 inches and...

I bought ‘Charger Wooden 6s Dining Table' from Royal Oak via order id SQ[protected] on 03/Nov, which got delivered and assembled during mid November (17/Nov/2021). Immediately post installation, i saw a crack on one of the chairs and i reported this to royal customer care.

I informed the customer care that i do not need repair of this product, since it was delivered defective and wood used in the furniture is also of...

Last year Nov 2021 i have relocated from bangalore to chennai. The FLINT KING BED (COT)-BD8803-6 bed i bought in bangalore royaloak before few years. I have received a very good service from bangalore branch for dismantling it during relocation. But in chennai i tried to find service man by sending mail to this id '[protected]@royaloakindia.com', I have been asked to pay 800Rs, i also paid. After that till now they have not arranged a service...