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RoyalOak Furniture Complaints & Reviews

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Last updated Sep 22, 2022
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6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi
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RoyalOak Furniture reviews & complaints page 10

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My name is chandu, we have purchased furniture in royal oak, that produsct quality was very poor.so we complained in consumer forum.Butfrom past 10 days continuously getting calls to take back complaints.They ar saying they are fromconsumer forum i think roayal oaks people only calling us giving torture to take back complaints really they are cunning fellows they aretalking like govrnment officers, please take action against those calls...
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Royaloak Furniture — Dining chair not replaced

We purchased 3 dining chairs. One of the chair is damaged and the service people has taken the chair on 3.10.2020. And they have not replaced it till today. Called the service Center called the furniture shop where we purchased the chair. But there is no use. They will give one phone number when we call they will give another number. Ultimately no response and no one do anything. We are fed up with this. So I request you to replace the chair...
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Invoice generated 9 days before, Office chair is received but chair back cushion was missing while delivering, i have raised a complaint 5 days before still is not yet resolved, If this a case if you can't deliver kindly refund my money i will return the chair, I found this service is very pathetic, am very disappoint with Royal oak service. even if call managers they will not pick up a call, kindly refund my money by tomorrow am coming to your store by tommorow.

bill number[protected]
dated[protected]
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    Royaloak Furniture — Faulty product delivered - ROY00103628

    I have ordered a office chair in May 18th 2021.Second day itself i noticed the improper function of the hydraulic piston and keep on raised the complaint with Royal Oak mail Id and CUSTOMER care number. Till now there is no response and now the problem of the worsened as such the chair will be automatically get set with the highest height everytime we adjust the same.
    This is the worst level of the CUSTOMER care, i have seen in my experience.br...
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    Ordered Serene dining table back in October 2020 and delivered in January 2021 with 2 chairs out of 6 faulty. Store members took back the same with a promise of replacement and also acknowledged the same by store owner Amar - +[protected]. Till date they have not delivered or called with an update for replacement.

    Visited store by myself, and still they are providing same old faulty chairs as replacement.
    RoyalOak Furniture customer support has been notified about the posted complaint.
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      Plz send experts for repair study chair
      RoyalOak Furniture customer support has been notified about the posted complaint.
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        Royaloak Furniture — Royaloak Furniture Order not received on time

        I ordered a bed from royaloak and they said they would deliver the product by 2nd Oct 2021(15 days after booking), but still it shows only order received by tracking. I have already paid the money. But I'm not able to contact any customer care. No one's replying in WhatsApp and online chat. I don't want to receive my order late like others, that's why I am complaining now only. Please rectify this asap.

        Order #ROY00127074...
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Royaloak Furniture — Regarding incompatibility and poor stitch of leather

        We have purchased the 3+2 leather recliners (Morris recliner) order no SQ[protected], with the cost of 1, 25, 000 with utmost passion from royal Oak kadubeesanahalli 560037 banglore. On 9/21/2021
        But due to incompatiblity in seating in the sofa we experienced severe back pain, neck pain and head pain and complained of it on the fourth day after installation due to unresisting pain we complained in the office where we purchased,...
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Royaloak Furniture — Unable to cancel an order , customercare is not responding

        I tried reaching customer care in whatsapp and through call, no one is responding, Im unable to contact anyone and my order is not yet recieved...
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        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Royaloak Furniture — Office Chair main part missing(delivered) and installation is pending since 12-Oct

        We purchased office chair on 12-Oct having invoice number SI[protected] and order number SO[protected].
        The chair package was delivered on 14th Oct and they asked me that installation team will come in evening and will install it but nobody came.
        We waited for next day also but nobody came. Finally the installation team came on 16th oct and they found that main part of the chair (base) is missing. Then they told that they...
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        Royaloak Furniture — Urgent Status ROY00124510

        Ordered two months ago. No response yet. No-one Anders customer care. Pathetic service. Unable to cancel as well....
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        Royaloak Furniture — Order number ROY00124510

        I had ordered one recliner chair two months back and till now it's not delivered. I have sent 10+ mails. No valid response. Customer care no one is picking the call. Unable to cancel the order as well. Need an urgent action on the same...
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        I've ordered a sofa, the payment was successful, I even got an acknowledgement from CCAvenue (payment processor), but it is not reflected in royal oak website.

        Order details:
        Order Number: ROY00129959
        Ordered Item: Royaloak Carloss Five Seater Interchangeable L Shape Sofa Set in Grey

        Payment details (as seen in acknowledgement sent by CCAvenue):
        Order No: 61695ca307c4f
        CCAvenue Reference:[protected]
        Order Date: 15/10/2021 16:21:17
        Payment Mode: Unified Payments - UPI
        Bank Reference Number:[protected]
        Oct 18, 2021
        Complaint marked as Resolved 
        RoyalOak Furniture customer support has been notified about the posted complaint.
        Kudos to the team at Royal Oak! They promptly resolved the issue and kept me updated throughout the process.
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          Royaloak — Foam coming out of sofa

          We have purchased Boston American fabric sofa observing foam coining out of sofa more n more day by day
          Order No.---SQ[protected]
          Phone no.--[protected]...
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          Even after 3 months, they are not delivering the product. Not picking up our calls. And are not processing the refund.
          Be aware and don't buy from this brand.
          RoyalOak Furniture customer support has been notified about the posted complaint.
          Tried contacting customer support too multiple times. It was not helpful at all.
          They don't help in anyway and are not reachable AT ALL !
          's reply, Oct 12, 2021
          Please send me your contact number and order number sir we are waiting for your reply, we will solve your issue. please send me sir.
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            Order Number- ROY00128298

            Date of Incident - 11-Oct 2021
            Description-

            Bought Sofa cum bed and while installation found, back rest was missing, leg was missing and pillow color was not matching with Sofa. There were mud stains over the sofa .
            Oct 16, 2021
            Complaint marked as Resolved 
            Thanks
            RoyalOak Furniture customer support has been notified about the posted complaint.
            Issue resolved by Royaloak. Delivered new sofa.
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              Royaloak Furniture — No escalation matrix

              If I have a problem with a product I purchased, they do not provide an escalation matrix to escalate the matter. Customer service is pathetic...
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              Hi, I bought office chair two months back, now able to see the one of the part was broken in downside of the chair
              Oct 18, 2021
              Complaint marked as Resolved 
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                Dispatched damaged product .following up since 6 months no response .Forced me to close the ticket by indian consumer executive carrying mobile number [protected] but not lifting phone and not responding in watts up.please do mot misguide and resolve issue on priority.
                Nov 6, 2021
                Complaint marked as Resolved 
                Again damaged dining table dispacthed .credit note issued .Need to visit store and select another dining table.
                RoyalOak Furniture customer support has been notified about the posted complaint.
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                  Royal Oak — Royaloak Navy Wooden Study Table With Chair broken

                  Order #ROY00109692

                  I bought this item just 2 months back in the month of July and the chair is broken within 2 months . Royal oak technician took the broken chair after one month of complain and now no one from the royal oak team is picking my call for the replacement. I really regret buying something from royal oak.

                  This is a fraud as none of them are replying over email or responding to the calls....
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