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RoyalOak Furniture Complaints & Reviews

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Last updated Sep 30, 2022
Complaints 1402
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RoyalOak Furniture Head Office Address

6th Floor, 15/1,Outer Ring Road, Dodda Banasawadi
Bangalore North
Bangalore District
Karnataka
India
560043

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434
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RoyalOak Furniture reviews & complaints page 11

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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royal Oak — Royaloak Navy Wooden Study Table With Chair broken

Order #ROY00109692

I bought this item just 2 months back in the month of July and the chair is broken within 2 months . Royal oak technician took the broken chair after one month of complain and now no one from the royal oak team is picking my call for the replacement. I really regret buying something from royal oak.

This is a fraud as none of them are replying over email or responding to the calls....
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — Royaloak Furniture Complaining about replacement delivery

I purchased Queen size Audi bed online in royaloak Bangalore. It got damaged with in 3 months. I lodged a complaint for repairing it 10 days before. But nobody has responded, and very poor customer support, nobody is responsible for customer support, they way they treat customers it is very bad. we do not know how to contact as nobody is responsible.

I have been waiting for their support to fix the issue or replacement. br...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — Delay in delivery & installation

Last Month I had bought 1 Queen size bed, 1 three door wardrobe, 1 two door wardrobe, 1 TV unit from Royal Oak Store Turbhe, every thing delivered In time except the two door wardrobe which was out stock strangely

Every time I called for the same I was convinced by Mr. arun (Turbhe Store) by saying that the unit will be delivered next week with same day installation. Finally I got the delivery yesterday but still I am waiting...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Royaloak Furniture — Product status

The delivery service is very slow
Poor response and tracking
Ordered person will have no clue where the product is and total nightmare following
They really need to improve in service...
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This company is fraud. Don't believe them and fall in trap. After booking just forget your money and product. They don't deliver, don't pick up call even after calling 100 times.
RoyalOak Furniture customer support has been notified about the posted complaint.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Royaloak Furniture — King size bed not installed even after 2 days

    There is still no installation done even after 2 days. Worst part is your customer care is useless. They have no idea what is happening for any order. They may disconnect call in between if they cannot answer. The technicians will call you once in a day and then will never pickup your call. Literally the worst service...
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    We purchased 3+2 sofa. After 10 days they delivered one piece (2 seater) and then after 15 days they delivered a damaged 3 seater with patched and stitches in many places. Calling the store, we get apathetic response and no resolution. They keep passing the responsibility to another staff. We need refund or a fresh QC passed sofa.
    RoyalOak Furniture customer support has been notified about the posted complaint.
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      I bought Shoe Rack in Velachery Branch within 5 months shoe rack's one side door heel was broken. i'm not complaining here i tried my best to replace the heel in nearby hardware shops for the heel. almost enquired 25 shops i'm unable to get the heel and even reached my nearby royal oak store they also dont have the heel and they dont know where to get the replacement. finally contacted Customer care number once they aid we are not service...
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      Bought a lot of furniture for my new place last year. There was a lot of delay in delivery ( had to wait for months ) and also there were pieces missing in the delivery. We ignored it thinking might be because of increased demand.

      However, after paying the money, these people are not that "customer friendly" as they seem before you pay the money. They say the product will be delivered on certain date, but later it will be you...
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      My order number roy0034475 has been resolved
      Sep 25, 2021
      Complaint marked as Resolved 
      The company not only delivered the product but also installed it the same day for order number roy0034475
      RoyalOak Furniture customer support has been notified about the posted complaint.
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        I purchased sofa online in royaloak hyderabad. It got damaged with in one year. I lodged a complaint for repairing it one month before. But they delayed to pickup the sofa and intentionally delaying to deliver to my home. And their person informed me that he will not deliver it on the date and asked me to complain anywhere.
        RoyalOak Furniture customer support has been notified about the posted complaint.
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          We have purchased 1+4 divine dining table on 29.11.2019 for inr 10, 000 from your vijayawada franchisee located at 27-1-135 eluru road. The chaired got issues namely; 1. Plywood used in the seats have caved in
          2. Joints have broken and could not be refixed at all.
          When complained mr manikyalarao's employee jayaram said that he was instructed by his boss that we should buy fresh set paying full cost and they do not repair...
          +2 photos
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Royaloak Furniture — Jhula

          I order my Jhula on Sep 2nd 2021 and they deliver Damaged product on Sep 10 2021, i tried to reach customer care they didn't respond after multiple (i called 100 times) follow up with lot panic they pick my product, after picking my product they are not responding, either they are delivering my product nor returning my money back, I will wait by Sunday other wise I will go and complain to police station on royal Oak...
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          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Royaloak Furniture — Regarding Installation

          We have ordered ( Order #ROY[protected] bed and wardrobe on 3rd Sep and products are delivered on 10th Sep. But till now no one has contacted to do installation. We are continuously contacting customer care through email and call but they are giving false commitments. They informed today they come and do installation but no one showed up. Very pathetic experience from Royal Oak....
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          We purchased Recliner sofa 3S+1s+1s from Royal Oak Electronic City branch Bangalore on 4th Sept coasted 166000, They delivered the product on 6th Sept but one of the Sofa was defective so we raised a request for replacement. It has been more than 15 days now, but they have not sent any confirmation on replacement or updates, when we call them they either are not available on call or they have no information and many more excuses. We are really suffering with the rest delivered product too as it looks very shabby keeping one box in drawing room as packed and having partial delivered product for long time than expected. Must say very bad service Royak Oak offers. They are not replying on our queries or refunding our amount.
          RoyalOak Furniture customer support has been notified about the posted complaint.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Royaloak Furniture — Cupboard drawer

            The cupboard drawer isn't sliding and comes out....
            +1 photos
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Royaloak Furniture — No installation and zero response after delivery of parts

            I purchased a study table from royal oak banasawadi on September 7th. Parts were delivered on 9th September. It has been sitting in my house since 2 weeks. Customer care is not reachable at all. Store manager and sales guy has been providing false promises from day 1....
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            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            I had purchased a Morris King Bed on 22nd Aug 2021 for Rs. 41000 which was delivered on 27th Aug 2021. When unpacked by Royal Oak team it was observed the product was damaged in multiple location, so a replacement was assured by the Team. But the replacement did not arrive even after a week. Dissatisfied by the service I told them to cancel the Replacement and submitted a letter for full Refund on 6th September 2021. They said pickup will be arranged for the damaged product and then Refund will be processed. But it has been 2 weeks still they have not picked up the damaged product. When followed up with the manager Sunil, every time he will assure to be picked up within a day, but never replies back. This is causing a lot of Mental pressure on me, kindly help me get my hard earned money back.
            Oct 14, 2021
            Complaint marked as Resolved 
            Received amount refund
            RoyalOak Furniture customer support has been notified about the posted complaint.
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              Non responsive service for a paid service request to repair a Center table, Murli is not even willing to pick the calls
              RoyalOak Furniture customer support has been notified about the posted complaint.
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                Hai we purchased a sofa from royal oak 3+2+1 seater the legs for the 1 seater is different and that is not which offerd while buying it has to be same as 3+2 the height is not matching because of 1 seater chair different in height because of the legs which are different
                RoyalOak Furniture customer support has been notified about the posted complaint.
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