RoyalOak Furniture Complaints & Reviews

I had received the manufacturing defect of Dinning Table on 24/12/2021 under the Sale Order: SO[protected]. From that day onwards I am following up to replace the table but did not happen till today. Everyday I am following up with Customer Care(Complaint ID: RIPL-13560) but there is no answer. Always getting the answer "service manager is talking with others and will call you in sometime". Till today I did not receive a single call from...

Date of purchase : 6/Jan
Received the product : 7.Jan
Technician arrived and unboxed on 9/Jan - found broken and different colored parts are packed together (not sure what kind of quality check has been checked as said in customer care)
Technician mentioned he will raise a complaint
Until evening of 10th Jan, no complaint was raised by the technician. Got to know this after talking with the customer care. Hence...

Royal oak Please don’t accept orders when you are not servicing a location. If you had accepted it by mistake, you should be responsible in contacting the customer for the refund.

Royal oak team did not approach us in any way. You are having our money. We don’t think a good brand will behave this way. We reached out to the team multiple times, the only response we received till now is we will get back to you before end...

We purchased a product from Royal Oak from Bhannergatta road on 1st Dec 2021. They mentioned that the installation engineer will arrive for the installation in 2 days and inspect the product and we will be good to use the product. There was a week of delay and the engineer fixed the legs of the product and said its all good. He did not inspect for any damage. With the trust on the product we have on Royal Oak we believed that the product...

We have ordered a 3 seater and single seater sofa from Royaloak on dec 17th and 20th of December 2021 and got it delivered on 23rd of Dec
service technician visited on 27th of December for fitting the legs and he observed that it's a damaged product what we have received.

(The technician opened the package).

We were completely disappointed with the product quality. Also, it's a damaged piece.
br...

We have purchased the King size cot in RoyalOak Velachery Branch on 01/01/2020 and it got broken during gurantee period in same year. Due to Lockdown, we are not able to get it repaired then.
However, we reached the service team by beginning of 2021 and we are ready to pay for the service though it has been broken during guarantee period. Surprisingly, Support / Service team is so lethargic on even paying a visit to look into this...

I bought a sofa order no. SQ[protected] from Royal Oak Kukatpally Hyderabad. The sofa had a defect and the same was addressed several times to the service dept to fix the issue. On my several reminders no proper response on this. I requested Mr. Nayeem and Jagdeesh who are looking into this case to whom I sent the video and pictures of the sofa. The service is pathetic. I regret buying furniture from this store....

I went to you bloody shop that is located in Kumananchavadi on 22nd Dec 2021 to buy two office chairs and placed order for the same. I received the products on 27th Dec 2021 in which one chair was damaged. U my self and the installation person also raised the complaint to the store manager, in between I have been to the shop for more than 3 time to know the status of my damaged product. The store manager and the sales person who is working...

The above king bed was purchased about 3 months ago and to my amazement being hardly used found it broken down. Now the service engineers are doing some patchwork to address the issue and deflect the complaint. This is indeed an intentional sale of defective furniture amounting to cheating in legal parlance. I will be seeking legal remedies keeping in mind the large number o[censored]nsatisfied customers....

I need to know if Solomon prathap Kumar is working in ur organization, such a irrespective salesman I have met.
I need apologize from him or from the team. Waiting for the response.
Your company reputation might go down I would say having such nasty guys....

Team please check if anything wrong with the person. He behaved very rude and he
said he is from sales department.

I would suggest it's not a correct person to continue to b a part o[censored]r organization.

I need a apologize on it....

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Hi,

From RoyalOak Velachery branch, I have bought Office chair and table on July 22nd 2021 and I have received the product, installation person came and checked the office chair and he said that the chair is having manufacturing defect.

Ask for the replacement and for this I have contacted the sales manager and visited the showroom in-person. They are simply saying will provide the solution. But no use, so far...

Nov 5 - Ordered the table.
Nov 17 - Received the product (Promised delivery in one week but doesn’t happen)
Nov 18 - Raised complaint (said the issue will be resolved within a week but doesn’t happen till now)
Nov 30 - Received incorrect defect piece.
Dec 20 - Technician arrived and took the defective piece along with the incorrect piece received.

Not sure when will they resolve this. Have been...

Circle, BANGALORE, India, [protected]

1 x Royaloak Task High Back Chair

Sold by: Seasun

Arriving: Tue, 20 Apr 2021

Expected installation: With in 72hrs

Rs.6, 450.00
Shipping & Handling: Rs.0.00
Order Total: Rs.6, 450.00

The above is the product details.

Dear concern,

I have purchased few products from you...

Non delivery, cancelled and no refund...

A week's time and they promised to refund Rs 2000 for all the...

About Three weeks ago i get a call saying that the product is damaged and they are refunding the money....

I cannot invest in another table from a different supplier because my...

After repeated complaints by phone and email, no response from the company....