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[Resolved]  Runwal Group — Runwal Developers - With you, always.... My Foot

If you are ever looking for a house from a reputed builder, never put your money in any dreams that Runwal Developers sells. They are a bunch of frauds who think it is their moral right to fleece customers for no fault of theirs.

I have had an absolutely horrendous experience with these non-professional bunch of . All of what you read on their web site and in their brand statement is sheer lip service. They run a service organisation that can be awarded the highest honour any where in the world for their dis-service to the customers.

They are a bunch of cheats who would delay projects, make frivolous claims on customers, treat customers like dirt, never respond to queries / complains, not own up their mistakes and show the rule book to you even when every delay and failure in the project is attributable to them. I have lost out on stamp duty, loan processing fees, MVAT, market opportunities, etc. because of their callous approach. Their senior people find it below their dignity to meet / speak to customers who invest their lifetime savings to buy a house with them.

I can detail out all of what I have gone through as a customer with them(and for every single statement that I make, I have concrete evidence to produce) but that would not be of interest to anyone. If you are ever considering buying a house from this builder do consider speaking to me on how they treat customers before you conclude a decision. I am reachable on venkateswaran.[protected]@gmail.com.
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Complaint marked as Resolved 
The senior management from Runwal Group has reached out to me and informed me that they are looking into my complaint in all earnest and will ensure that I am not put to financial difficulties / any further discomfort on the matter. Mr. Sandeep Runwal has informed me that the 14th floor flats which were initially allotted to me cannot be allotted as under BMC development norms, they have to reserve the whole of 14th floor as fire rescue area. In view of this, I have been asked to take 13th floor which I have accepted. Mr. Runwal and his office has also assured me that they would not raise any further demands on me w.r.t. the property till they have necessary approvals in place. They have also told me that all interest for delayed payment incorrectly levied till date is being reversed by them and I will not be liable to pay the same. In light of this I am fine with this complaint being withdrawn from your web site. I have separately dropped a mail to the Editors on the subject.

Complaint Status


[Jan 03, 2015] Runwal Group customer support has been notified about the posted complaint.
Updated by Vinod Venkateswaran Mar 06, 2015
To
The Editor
Consumer Complaints Forum

Dear Sir,

Please refer to my above complaint bearing reference number C988446 posted on 3rd January, 2015.

The Customer Service Team at Runwal Group and its senior management has reached out to me to resolve my issues. They have informed me that the shifting of floors for my flats was on account of changes in BMC rules that led to a shifting in the refugee floor that was genuinely beyond their control.

The Senior Management and Customer Services Team at Runwal have looked into my concerns, clarified certain misunderstandings and offered me resolutions to the same. In light of the resolutions provided and the assurances from Senior Management of Runwal Group, I am happy to withdraw my complaint against them. I am continuing with my flat booking with them.

I strongly urge you to delete the complaint lodged above.

Regards,

Vinod
Complaint comments  3 CommentsShareTweet

Comments

The senior management from Runwal Group has reached out to me and informed me that they are looking into my complaint in all earnest and will ensure that I am not put to financial difficulties / any further discomfort on the matter. Mr. Sandeep Runwal has informed me that the 14th floor flats which were initially allotted to me cannot be allotted as under BMC development norms, they have to reserve the whole of 14th floor as fire rescue area. In view of this, I have been asked to take 13th floor which I have accepted. Mr. Runwal and his office has also assured me that they would not raise any further demands on me w.r.t. the property till they have necessary approvals in place. They have also told me that all interest for delayed payment incorrectly levied till date is being reversed by them and I will not be liable to pay the same. In light of this I am fine with this complaint being withdrawn from your web site. I have separately dropped a mail to the Editors on the subject. Kindly have the complaint withdrawn.o
The Editor
Consumer Complaints Forum


Dear Sir,

Please refer to my complaint posted on 3rd January, 2015 bearing reference number C988446.

The Customer Service Team at Runwal Group and its senior management has reached out to me to resolve my issues. They have informed me that the shifting of floors for my flats was on account of changes in BMC rules that led to a shifting in the refugee floor that was genuinely beyond their control.

The Senior Management and Customer Services Team at Runwal have looked into my concerns, clarified certain misunderstandings and offered me resolutions to the same. In light of the resolutions provided and the assurances from Senior Management of Runwal Group, I am happy to withdraw my complaint against them. I am continuing with my flat booking with them.

I strongly urge you to delete the complaint lodged above.
Why do you want the compliant to be removed .. Let genuine buyers see that you faced a real issue & some action was taken which also reflects in a positive way on Runwal .

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    Customer satisfaction rating
    18%
    Complaints
    90
    Pending
    0
    Resolved
    16
    Runwal Group Phone
    +91 22 6113 3000
    Runwal Group Address
    Runwal & Omkar Esquare, 5th Floor, Eastern Express Highway, Sion (East), Mumbai, Maharashtra, India - 400022
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