Safexpress Complaints & Reviews

It was first booked from prayagraj to sriganganagar at rupees 998"" after i insisted the execeutive to divert it from sriganganagar to Hyderabad and unfortunately i have been looted and charged 100 rupees per kg more expensive than cargo...i will see u all in court bcoz they didnt give me parcel bcoz they knew i will complaint on overcharge...they delivered it to different person whom i dont know i have faced big loss bcoz neither ot was cheap nor on time...u have to give me penality lets c in court

Hi team,

A box marked fragile delivered from Siliguri to Kolkata was thrown around by the person delivering to my house in Kolkata and that led to the goods inside being damaged, there were boxes and photo frames which have all broken because of the person's irresponsible behavior

I have given Motor and machine to Safe Express from Kolkata to Delhi but when our customer received the item is completely broken and damage. We were shocked after seeing this hilarious delivery.

Driver of Safexpress and suport team want the customer to carry the parcel from the vehicle as the driver say's he cannot, although it is booked as a door delivery parcel

I have sent parcel which bill no is[protected] but 12 days passed items are not reached and found till today, lodge a complaint for delivery delay and if you have any contact no Dhemaji, Jonai & north lakhimpur of your sub office.

The above waybill number household item are out of delivery on 01 Feb and till not reached to destination.

I sent my newly bought and fresh painted trunk from Nashik To Ranchi. But when I received it that was in terrible condition.
And I paid my charges to their upi id but mistakenly paid it twice.
When I asked them, They told me you will not get your money back, But can use it next shipment.
Request you to compensate me and want my money back.
Way Bill No:[protected]
S/S Of txn also.

Sir,
I am Arun kumar. I am Working as Assistant manager in Ashok Leyland Foundry Division, Sriperumbudur, Kancheepuram district, Tamil Nadu. we sent a A4 head casting from M/s.ALFD, SPU to M/s. SURFACE FINISHING EQUIPMENT CO, Jodhpur, Rajasthan. After completed the trail they send casting through M/s. SAFEXPRESS PVT LTD. still now they are not send casting and they are not submitting Tax Invoice. They are asking for Advance payment for before dispatching of casting. But we unable process the Advance payment we are OEM manufacturing company. we already given the Purchase order copy for the Courier charges after the submit the tax invoice we process the payment. only submitting Tax Invoice. we already follow up more than 40 days. we already send request to safexpress courier to submitting Tax invoice. but still now they are not respond. If any damage of A4 casting- 4nos safexpress courier they are to be pay for the charges for damage casting. we attached the photo copy of Purchase order copy. kindly take complaint action against the M/s. safexpress courier to solve the issue to dispatch our goods without damage.

Thanks & regards,
Arun kumar M,
Unit planning Department,
Ashok Leyland Foundry Division, SPU.

Bunch of frauds! Booked Safeexpress logistics for safe movement of goods considering the brand. The final bill I received was no where close to the initial quotation provided as they added N number of hidden charges. This should have been informed before loading the goods, but the staff kept claiming that these are mandatory charges. However, while booking they had confirmed that the quoted price + tax would be final amount. The staff was extremely irresponsible and rude to us. We could negotiate very less and had to pay almost 30-40% additional cost than initial quotation. The movement was also delayed. Instead of 5-6 days, they took more than 12 days. Post receiving the goods, several items were damaged, but the staff just hangs up the call without addressing any issues. They also charged us for unloading and unpacking. It was not taken care and now they are not even receiving any of our calls.

email used: [protected]@gmail.com
contact person: Sahil Siwach, Sandeep kumar, Vikram verma.

The consignment was Mishandled and also some products are missing.

My waybill no 96629003 has been recieved fully damaged and leaked

We are to contact your representative regarding this shipment but they have not provided me details when the material will dispatch.

It is around 20day from sending the shipment not does not provide us with the correct details of dispatch.
Please find below the tacking details

Regards
Taruna Gupta
[protected]

Dear Sir,

We have worked on holiday to get the material ready at our Ankleshwar plant as we needed to send to customer urgently.
Safex being fast we payed more and booked consignment through safe however to my surprise I find that still consignment is lying at Baroda.
Waybill[protected].

Regards,

Saqeeb
# [protected]

Sir I brijesh kumar singh booked my household item from Tinsukia to Jaisalmer on 15 Se 21 which was delivered on time but my washing machine was damaged.Further I complain the same through mail to [protected]@safexpress.com I got complain number which is COM[protected] but still I did not get any solution plz do needful

My tracking n[protected]. I am not getting the parcel. I have tried to connect the customer care. But no one responded.Line busy

My waybill no is 99955438. I received my household items in pune on 6 December which sent from Srinagar. While receiving I didn't opened my items and next day I went for office work for 4 weeks in out of station. Yesterday after arriving I opened my packing items and saw that my fridge was broken my scooty was also cracked my steel box was broken and seems smashed. I am sharing the photos of the same. It's a very bad service from safexpess....

Hello,
My Package Booked 22 December 2021 at Greater Mumbai to Pali. This parcel show Undelivered and don't any response received by Dilivery person. Please check it and reply this issue. Already have 10 days delay.

Ur team has not yet called me nor there is any follow up in the process. Been waiting for three days to get my packages picked up from my address. Have already waste my three days. Please look into this as soon as possible... i m really upset with process. If in case o[censored]r inability to serve, the customer must be acknowledged regarding the same so that he/she can look for an alternative. You are not supposed to make false promises to the customers. It costs much.

Your upset customer

Dear Sir,

We are the dealers of the scientific instruments and chemicals and located in Ladwa (Haryana). One of our company sent the material through safexpress having Tracking No.[protected].

The material is lying with safexpress from 25/12/2021.

Till now we did not recived our material.

And if we call to your representative in Kurukshetra, he is not ready to answer the things and did not tel about the location and even about the Delivery.

We never expect this type o[censored]nprofessional behaviour from Safexpress.

Material is very urgenly required as it belong to some emergency, but safexpress is not bothered about the same, and even after 3 days, we did not get the material.

This is regarding the WAYBILL NUMBER:[protected] and[protected].

I and my friend had to get our belongings couriered from our hostel (IIT Roorkee to Home, Kolkata). I had called up the nearby Safexpress center (+[protected] to inquire about the charges (Roorkee to Kolkata) for the campus to home service with carton boxes provided by the company. I was told it will be Rs. 590/- per box+300+ 18% tax.

Later when the pickup boys arrived they charged us Rs.690/- per box+300+18% tax and on objection, they reduced a slight amount of about Rs. 300 on each bill. To our surprise when the boxes were delivered to our doorstep we found that the S.N.S.D. copy (carbon copy) had no amount mentioned. It was just written "Paid".

To cross confirm I made a fresh online request for the pickup for the same location and the Safexpress agent called me up. He too told me that the charges are 590/- per box+300+18%tax.

It clearly shows that I have been overcharged by the staff. It is a clear case of cheating and fraud within the company as well as with the customer. I have attached the picture of the CONSIGNOR COPY and S.N.S.D. copy for both the WayBill.

I also found that two of my belongings (wall painting and a candy jar) were broken during the transportation (image attached).