Safexpress Complaints & Reviews

The company charged air freight to transport the mango consignment vide way bill no.[protected] dt. 24/5/2022 assuring the delivery with 2 days by air cargo. Till date there is no where about of the shipment. Complaint is -

1- The shipment is not delivered in schedule time
2- The shipment tracking system is not working
3- The help line/Customer Care Nos. of the company safexpress are not responding despite holding for more than 30 minutes.

er. VINEET KUMAR
MEERUT
[protected]

A consignment of Mangoes is shipped from Kudal to Meerut vide Way Bill no.[protected] dt 24/05/2022. Air freight is paid. But there is no trace of the shipment till 27/5/2022.
1- Neither your tracking system is operating.
2- Not your customer help lines are responding. I waited on phone for more than 30 minutes, listening that the "Customer Care executive is busy"
3- It appears that the company has charged for Air freight but sent it by road.

This is not expected from a company of repute like yours.

Er. VINEET KUMAR
MEERUT
[protected]

HI team, Safexpress has denied giving me an original GST invoice bill against my waybill number[protected].

We have shipped 8 Boxes on 2 May 2022, from our Location Divide By Zero Technologies, Mahape Pin Code - 400710. to Mathura Pin Code - 281406, Shipment waybill AWB[protected], But we received only 6 boxes at Mathura. 2 Boxes are missing from your side. We raise complaint with safexpress team "Vaibhav Kadam ", "Sunil Rao ",
"sachin.[protected]@safexpress.com" . They said 2 Boxes 2 box not found in our Indor hub due to hub congestion. and this answer repeated since week.

And there is already too late for this delivery and customer charge us for late delivery. Also my team is waiting there for installation of this machine materia sind last friday. How can we handle this. this is very serious concern from my side. Please look into it and give me urgent solution.

I have sent the package from Odisha to Pune and received completely damaged product. My monitor screen is broken. I was assured that the product will be delivered safely and in good condition but the reversed happened. I want the compensation for this that is my money back asap. If this doesn't happen I will file the complain in the consumers court and make sure that nobody use your courier services henceforth.

Bike front brake bend and box broken

Dear Sir/Madam,

Greetings of the Day!!!

This is to inform you that, Our team has dispatch material on date 16 april 2022 way of SafExpress still date material was not received to our client.

WAYBill Number[protected]

This type of support we have not accepted on your end.

Kindly provide an update on an urgent basis.

Docket No.[protected] booked on 30th April 2022, now we stand on 11th May after a gap of 12 days still we have not received this shipment.
Kindly advise, where is the issue regarding delivery, as we are unable to give proper answer to our valuable customer.

Pls look into the same and arrange to delivery the shipment by today without fail.

Hi,

I sent a shipment from Kanpur (pin code 208016) to Trichy (pin code 620018) on 5th May. The shipment contained:

5 carton boxes (Safe-express boxes)

1 dining table

Total number of items is 6

Waybill No:[protected]

Earlier today, your employee arrived at the destination address to complete the delivery. He brought 4 carton boxes (safe-express boxes) and 1 dining table. The 5th carton box that he attempted to deliver is not the same box that was dispatched from my house in Kanpur.

There has been a mistake, due to which ONE carton box is missing. The items are marked in serial designation as 1/6, 2/6, 3/6, 4/6, 5/6 and 6/6. The carton box that is missing is labeled 2/6. In place of the original box
that was shipped, safe express team has replaced it with a smaller box.

All the boxes have been returned to the Trichy office, until the missing box is found. Until then, we will not be taking delivery of the remaining items as well.

I request Safe-express team to look into this, to find the missing box and have it delivered along with the other boxes at the earliest possible.

Dear sir / ma'am,

from last 2 days I'm follow up for urgent delivery, but your service contact person is not provide proper answer & each are tell tomorrow arrived tomorrow arrived, we don't have time for the follow up with them on regular basis... but still it was provide delivery tomorrow...

request you to provide the delivery of below doc number on urgent basis.. .& all call is busy in daily basis... but not response properly & if we discussion so half conversation he will cut the calls.

Doc No.[protected]

very much dispointed with your service, in future we will not use your courier.

My courier was picked up on 30th April 2022 from Ranchi to Bangalore under waybill[protected]. Delivery estimated on 6th May.However the items are arrived in Bangalore on 5th may but it’s not getting delivered for last 5 days. Any call to customer care goes on waiting for infinite time and other times it does not even connect. I have not been contacted even one time since I requested for return call from customer care. Clearly the service...

I have booked Luggage from Jabalpur to Bangalore (From Pincode- 482001 to 560076), Waybill Number: 97892616. I have received my large suitcase in a damaged condition.

Request you to kindly look into this on priority. II have attached the Luggage picture as well as the copy of the Bill.

Consignee name- Harshwardhan Singh

Email id- [protected]@yahoo.co.in

Contact details- +91-[protected]

List of damaged Items - Sky Bag Polycarbonate Suitcase (55 cm)

Value of damaged Items- Rs. 5500/-

Claim Amount - Rs. 5500/-

Since the suitcase is of plastic and non-repairable I would like to claim the full amount of the suitcase.

It is submitted that my house hold goods were transferred from Imphal to Palasa through safe express vide way bill No[protected] dated 20 Mar 2022. It has been observed that when items received at destination station, packing box of mine & some items in the packing box have been fully damaged. Therefore, it is kindly requested to recovery my loss at the earliest. Photographs for the same available with me.

An early action is required.

I was shipping an induction cooktop from Kolkata to Gujarat through Safexpress. The packaging was done very carefully with plastic bubble wrap over each item separately. However, the cooktop was broken completely when I received the item. I tried calling the customer care of Safexpress several times, but there was no response. This is an utterly disgusting experience.

My name is sourav pradhan and waybill no[protected] &[protected]
and order date-09/04/2022 &2nd of 16/04/2022
this order has not yet been delivered to me.
After that i contacted customer care. But we could not get in touch with the customer care.Unable to connect even after staying in line for an hour. Disconnecting call.
Then somehow i juggled the number of safe expreess office.
After talking to him, he provided me the number of the area manager.
Then the area manager tell me that ytour item hasn't arrived with us yet, so it hasn't been delivered.
Then after talking to them, i realized that they too cannot support me.
Please kindly request you where is my product as soon as possible try tracking and delivery to m e otherwisw iu can action you company.


My contact number-[protected]

Hello sir,
I have purchased a elliptical trainer from Cockatooindia.com.They said they sent the product with safexpress and provided waybill no 88636094. The product reached the nearest station yesterday itself. From the destination to my delivery address it is half an hour travel of 20kms. Since it is been not out for delivery yet. On reading so many complaints and reviews I’m making my complaint here as i don’t know what happen if I didn’t take action immediately. I kindly request you to resolve it. Thank you.

The consignment was received on 28 th of April but still now they are not able to deliver the location adress. Please send the consignment as early as possible. Consignment no 92913642

I have shipped from Nashik to Hyderabad (Waybill no.:[protected]. I shipped 25 boxes but only 24 reached me. I was assured that balance will be delivered next day. but now nobody is responding. Customer care not reachable. Calls are not picked up delivery person. Need support

I have ordered cycle from 91 outdoors on 16th April 2022, there it is stated expected arrival as 25th April 2022, in safexpress the consignment reached to kanchipuram which is just 1hr away from the delivery location on 23rd April it self but still i didn't receive my package and I also submitted query several times, i didn't get any response from them.
Safexpress Waybill no. :[protected]

Dear Sir/Madam,
I Rashmi Kushwaha, booked my household items in good condition from Noida to Hyderabad with Waybill number[protected] on 15/04/2022. Items are delivered to me on 19/04/2022. During delivery, I found items are damaged. Details of damages are:-
1. Side part of the wooden part of the table is broken.
Please find the attached pictures for reference.
Since the amount was paid with extra security and safety still my items are damaged. I request you to please look into the matter as soon as possible.
REQ[protected] : Request ID