Safexpress Complaints & Reviews

Address: Near GEB Jamnagar Gujarat

The service was pathetic.. I sent one medium trunk box and bike...
But on delivery i found the lock of box and upper panel was damage..

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Aug 23, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: Ruchika Enterprise, 51, prithvi nagar, station road, bharuch, gujarat. pin :- 392001

Delivery Received Number :- [protected]
Waybill Number :[protected]
This was the third time that we are receiving goods shortly, the case is party damage and the good inside it was short.
the goods cost almost 1900rs to 2000rs.
We request you to take proper action against it.

Sep 21, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: Pune

I was expecting my package to arrive 2 days back but yesterday package was out of delivery from morning but in evening got status Waybill Undelivered? May I know what is reason package couldnt be delivered and why i dont received any call or message on phone for same? Why didnt delivery person even cared to call me once?

Calling customer care number from morning but there is no to pick a call?

Waybill Number:[protected]

Sep 23, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Aug 17, 2022

Updated by Govind Lunsawant Still no package delivered and customer care just promises package will get delivered tomorrow..

Verified Support

Aug 19, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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My Luggage Box was perfect in condition before the luggage collection from Bathinda, And at the time of pick up also it was in good condition .But after the door step delivery Luggage Box was completely damaged. My Way Bill No is[protected]. Please take a necessary action about my complaint and give me a negotiation or favourable solution for this property damage.

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Sir/Madam
My Luggage Box was perfect in condition before the luggage collection from Bathinda, And at the time of pick up also it was in good condition .But after the door step delivery Luggage Box was completely damaged . Please take a necessary action about my complaint and give me a negotiation or favorable solution for this property damage.

With Reagrds,
Anandhu S S

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Safexpress Customer Care

from Gurgaon, Haryana

Aug 8, 2022

Verified Support

We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.

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Address: Main road tali waidhan

Hello sir

My self Mittal electrical from Waidhan city. I get too much material from your company. But service is very bad. All the delivery boys are very bad in behaviour. They always throw material from vehicle directly whenever we say to give material in my godown they always refuse for the same.

Please take a good an

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It has been 4 days and the website and helpline is not working. I have packed everything but pickup not done yet. Since website is not working i am not able to request for a pick up. I have a deadline to vacate campus by tomorrow. Kindly look into the matter.

Sep 2, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Aug 01, 2022

Safexpress Customer Care's response Apologies. Kindly share your contact details.

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I have been trying to contact Safex from past 1.5 months but their response is truly worst.. My 24 thousand parcel is not delivered and the courier company is just saying that the product is delivered.. As a proof they are presenting the courier slip with wrong signature on it which is not even my signature. If this happens that slip with wrong signature is accepted as delivery proof then any time this Safex courier company can do these kind of frauds. They can simply mark the product as delivered and claim wrong signature pod as the delivery proof.
My way bill number[protected]

Sep 1, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Jul 31, 2022

Updated by Somya Sriv Below are the proofs to show the product is not delivered still the company claims that it is delivered. They are liars. Dont use Safex
1. Firstly, I have only received calls from the delivery person of SafeEx courier company on 9th June, which is the date when I denied the delivery of the product. I have also attached call history screenshot of my mobile of 9th june and encircled in red 2 numbers which are from SafeeEx courier company and they called on 9th june. The numbers are :
[protected]
[protected]
If the delivery person called on 9th june then how can they provide false claim that they have delivered on 11th June. Any delivery person from courier company calls on the same day of delivery only. I have just called on both the numbers and revalidated by asking who is it, both are from Safeex courier. You can also validate from your end. Also check the screenshot - 9 june call details pls.

2. Secondly I am also attaching screenshot of my call history from 11th june which does not show any calls from Safex. Pls check screenshot - 11 june call details pls.

3. The false delivery receipt POD given by seller and courier company does not have the timing details it just specifies the date. Even the signature is not my husbands signature. My husband signature is below in the attached rent agreement of our current address. Pls find attached rent agreement pdf file as proof.

4. Last, the entry register of our society does not have any entry of Safex person on 11th june. No big parcels are allowed to enter the premises without proper entry.

Verified Support

Aug 01, 2022

Safexpress Customer Care's response Apologies. We have escalated your complaint to the concerned department. They will get in touch with you soon.

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Somya Sriv

from Pune, Maharashtra

Aug 22, 2022

Its quiet evident that Safex is fraud.. Even after filing complaint and the case being escalated.. its been a month and no action is taken.. imagine your 25k getting lost and you dont even receive the parcel..

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Address: Guntur

Waybill:[protected]

I have dropped my motorcycle at Leh, Ladakh on July 9th to be delivered to me. But my bike is still at Leh branch office for the last 2 weeks. I have called the customer support 3 times this week all they do is disconnect my call. I have faced a bad customer support from SafeExpress team all the 3 times, once they just didn't even speak on the call.

I just want my bike to be delivered to me soon. It has been already 2 weeks and it didn't even start from the sipping office. I spending my own money to travel all these days and I don't know how long still I have to spend my own money to travel. I have paid around 9000 to ship and 1000 for packing charges at Leh, even after paying this huge amount the bike is still not delivered to me.

Safexpress customer support has been notified about the posted complaint.

Jul 22, 2022

Updated by Aman Hasan Now thier customer support number [protected] is also not working.
I am very much frustrated with this right now.

Verified Support

Jul 22, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

Jul 28, 2022

Updated by Aman Hasan It has been 3 weeks now, still i don't see any progress in the shipping.
This is my phone number [protected], please call me or let me know whom do I need to speak with.
I need my money back or I want my bike to be delivered this week.

Sep 07, 2022

Updated by Aman Hasan More than 2 months now since I shipped my bike through SafeExpress. My bike was totally damaged when I recieved it on August first week. It took them 1 whole month to deliver it to me. They said they will compensate for my damages but I haven't had a response from them for a month. Still waiting on their response regarding the damages.
This is totally unacceptable, for the last 2 months I have been on calls continuously asking for the status and waiting for their response.
I don't know if this is only happening to me or SafeExpress just has a ### CUSTOMER service.

I am never ever going to SafeExpress again neither am I suggesting them to anyone.

My only request is to just pay me for the dama

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Aman Hasan

Jul 28, 2022

It has been 3 weeks now, still i don't see any progress in the shipping.
This is my phone number [protected], please call me or let me know whom do I need to speak with.
I need my money back or I want my bike to be delivered this week.

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Address: Safexpress, Gayeshpur, Kalyani, West Bengal, Ph:

Website: [email protected]

Complaint Against- Safexpress Kalyani branch, Gayeshpur.
Hi, Myself Dr. Rojan Ravi
I had to transport my bike and other personal belongings from Kalyani, West Bengal to Trivandrum, Kerala as a part of my Job.
Myself, Dr. Rojan Ravi, my products got damaged. I informed the authority on the same day, but no response came.
Date of transport from kalyani[protected]
Date of Delivery in Trivandrum[protected]
Bill no.[protected]
Its a part of mishandling and poor packing of goods from Safexpress Kalyani branch.
I request you to kindly give the compensation for the loss
Handle gaurd- Rs.600
Side stand- Rs.300
Repairing charges- Rs.300

Aug 25, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: Delhi and chennai

WayBill No.[protected] shipment made from chennai to Mumbai and boxes packed by courier from house and delivered at another residence, all 3 cartons broken with items spilling all over - mementos and all items messed up in boxes with further cursory glance -4 mementos missing. The courier did not even bother to take in complaint or wait to hear the complaint . There is loss of money and further more importantly mental anguish as the items were to be gifted .

Aug 25, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

Aug 25, 2022

Updated by rsuka Nothing happened.

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Respected team,
This is to inform you that your team made a mistake for delivering our 27 courier boxes to Amritsar. They delivered the boxes at Ajmer and on raising the complaint the material was sent to Amritsar and your team is demanding 28000 rs more. I have already paid 32000 for delivery. This delay is now for more than 20 days. If proper actio is not taken, we will have to go to SP police Amritsar and consumer court and your company will be permanently shut down.
Please take care of this as soon as possible. Please check the mail below for reference.

Sep 1, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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I bought a cycle from Hero Lectro and they courier the cycle by Safexpress, First of all the parcel was supposed to be delivered on 16th July 2022 Saturday, but got delayed, on 19th July 2022 Wednesday I got a call from courier partner saying it cannot deliver it to my place as there is only one order. So I have two choices either I have to collect it from a location which is 4 to 5km away from my home(It is not a small parcel it is a bicycle) or I have to when they will receive another order from my area then they will deliver both the order.

In both the cases it doesn't make any sense as a customer if I have to wait or collect it from another location. If they really don't deliver in my pincode why the hell they accept the order in the first place.

My waybill no is[protected].

Kindly look into it as I am frustrated by this courier service

Aug 21, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

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Jul 21, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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We are the firm Allure enterprises and we have sent our material to our client Physicswallah Sikar branch via safexpress.

This complaint is regarding Billty no.[protected].
We have dispatched the material to Sikar on 27 May, 2022 having two Bora of bag of our client named as physicswallah.

Out of two Bora one was ok and the other one was not delivered. Kindly process the refund for the same or let me know the procedure of claim. We are in continuous touch of safexpress but did not receive any satisfactory reply.

Aug 23, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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I have lodged my complaint vide 00138075 on 14 June and 25 June this year respectively. In the complaint status it is written as complaint resolved by your company. It's a total negligence by your part, my complaint is still pending and not resolved. I have not received any refund or claim against my damaged items.

This part of yours completely reflecting that you totally lie to your costumers. How can you write that complaint is resolved when it is still pending. I will move to the consumer court with this statement of yours.

Saatvik Sharma
[protected]@gmail.com

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I have lodged my complaint vide 00138075 on 25 June 2022. It's almost more than 15 days but no response till now about the status of my complaint. Kindly expedite and give me a feedback on my complaint status. I have submitted photos, videos as proof of breakage items I have received moreover mail you complaint in written on A4 size paper and mail you claimant form for breakage of my items. So expedite and mail me the status of my complaint. My waybill no. was 91478130.

Saatvik Sharma
[protected]@gmail.com

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I have lodged a complaint vide no
00138075 on 25 June 2022. It's almost more than fifteen days but no response and feedback on my complaint. Kindly expedite and atleast give me a feedback on my complaint status.

Saatvik Sharma
[protected]@gmail.com

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Safexpress Customer Care

from Gurgaon, Haryana

Jul 15, 2022

Verified Support

We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: Agartala

Dear,
I wants to inform you that every month from our company many materials comes to Agartala, and Delivery charges are paid by our company, problem is when delivery boy delivers the Courier he always try to take extra money from our client as a carrying charge which he should not take as our company pays the courier charges even if courier goes to 1st- 2nd - 3rd Floor, for that also company pays extra amount, but still Delivery boy always tries to take extra money from our clients.
Its a request please see this matter seriously, I have all the required evidence if required i can provide it.
And this issue should not repeat again.

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Safexpress Customer Care

from Gurgaon, Haryana

Jul 13, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Safexpress Customer Care

from Gurgaon, Haryana

Jul 13, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Safexpress Customer Care

from Gurgaon, Haryana

Jul 13, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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I want to know the exact charge on this way bill No[protected]

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Jul 12, 2022

Verified Support

Kindly share your contact details and waybill number so that we can assist you in a better way.

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Waybill number[protected].
The trolley bag is damaged and in a very terrible state when received.

Aug 11, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Yuvrajakre

Aug 16, 2022

Complaint resolved. Safexpress was very prompt in replying back to the complaint. Satisfied with the resolution provided by them.

Safexpress Complaints & Reviews

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Safexpress reviews & complaints page 10

Regarding poor service

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Receiving short Goods

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Waybill Undelivered Customer care number no picking call

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Luggage Box Fully Damage

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Luggage Box Completely Damage

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Bad delivery

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Unavailability of website and helpline

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I have been trying to contact Safex from past 1.5 months but their response is truly worst.. My 24 thousand parcel is not delivere

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Package still at location for 2 weeks: waybill 107389792

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Product damaged during transport and gross negligence in transport.

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3 Cartons all broken and items spilling and missing - Way Bill No.102319014o.

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Courier first delivered at wrong place, still not received cargos and and later demanding extra money

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Safex courier is not ready to deliver at my place

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Missing Bora

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Totally lie written by safeexpress against complaint no 00138075

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Latest on complaint no 00138075

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Status of complaint no 00138075

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Charges Extra Delivery Fees by Delivery Boy

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Way bill amount

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Damaged trolley bag when package received

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