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Safexpress Complaints & Reviews

safexpress.com

3.6

Updated: May 9, 2026

Complaints 1090

Resolved

724

Unresolved

366

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Safexpress reviews & complaints page 10

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Address: Chandigarh, Pune, Maharashtra

I shipped my bike from Safexpress Chandigarh on 2 June 2022 to Pune (Receipt No: [protected]). For better safety of my vehicle I didn't negotiated also paid packing charges Rs 1000/- too. Today I got my bike but my left indicator is broken and AUX light mount is damaged. Its been clearly seen that vehicle is not handled correctly either at the time of loading and unloading. Same thing I observed at Amritsar Safexpress, although there was a ramp to unload the vehicle but taking an shortcut but not using it, they pulled the vehicle out of the truck directly on to the road, resulting impact on the lower end of the motorcycle and bad impact on the suspensions.

My Bike is KTM Adventure 390 and yes spares are too expensive, I need the compensation for the same

Aug 12, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Dear Sir/Mam,
Our two invoices whose docket no is[protected],[protected] both are emergency order which was billed at Nagpur pdc and it reached Kanpur on 05/07/2022 but those invoices are not delivered yet Our dealership distance is only 60 less and we are trying to contact but no answer

Aug 14, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your waybill number and contact details so that we can assist you in a better way.

Verified Support

Jul 08, 2022

Safexpress Customer Care's response Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: Safexpress Rudrapur

Representative did not provide me with the GST invoice of my household good that is being transported. He has been declining my calls past 3 days.. payment done .. invoice not received. Poor management and behavior

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Jul 7, 2022

Verified Support

Apologies for the inconvenience caused, kindly share your waybill number and contact details so that we can assist you in a better way.

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My shipment started from source location on Monday 27th June 2022 and was supposed to reach destination max by 2nd July 2022, today is 4th July, I still haven't received my shipment also not getting proper response from the customer care.
Please refund my amount for the delay and inconvenience caused.

Aug 12, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Jul 04, 2022

Updated by Iksha Pandey My bill no[protected]

Verified Support

Jul 06, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.

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Address: Colive SIgnature Towers, Doddanekundi, Bengaluru

WayBill Number:[protected]
I have registered to transfer my bike through safexpress, and they told me it will get delivered in 4-5 days. It has been 9 days now and I haven't yet received any update on this, on tracking. it shows it is in transit.
Please deliver it as soon as possible, or update me with the exact status.

Their helpline number is always busy, never picked the call, so much frustrated by this, not expected this from safexpress.

Aug 6, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: New dar drug deal

I am New Dar Drug Deal Budgam Kashmir sir I have a consignment pending at Srinagar office from last two days I have contacted one Mr Umer bearing cell no.+[protected] yesterday but as per govt. order my office was closed. Mr Umer argued with me a lot .now today I called him again now he is asking me to receive consignment on my own .it's unfortunate I have already paid for my services.why i was treated like this .if you suggest me to stop believing in saafxpress then it's okay I will manage thing from other transporter
Please feel free to contact me sir .
[protected]

Aug 11, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your waybill number so that we can assist you in a better way.

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Dear sir,
I have booked parcel from bodh gaya and bangalore. But even after reaching to bangalore my parcel was not delivered to me on time it took 4 days extra for delivery as the driver was on leave what i was told.
"Waybill no.[protected]
Delivery branch Bangalore
Packing was opened and tape was cut open, materials found short". This was complaint i made to bodh gaya office he promised for compensation for...

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Refer to the image attached. I called up safexpress delivery @[protected] (or I was directed to this number by some safexpress employee). Now, this person is committing everyday to deliver and has delaying it since last 10 days. I have booked on 14th June but still parcel is not received in bangalore. Would request you to help us in the delivery of the luggage

Aug 9, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: No. 92, Porur truck road. Katupakkum chennai 56

Website: Expresscargocourier

I have made a pick up request to safe express. This person from Express courier and cargo came to pick up saying that its from safexpress. Now they have not sent it through safexpress, , and my parcel has not yet been delivered even after 2 weeks, , even though they took the charge saying it'll be delivered within 1 week.
Please get back on how a pick up request made to Safexpress, given to someone other courier without the customer consent.

Aug 14, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: House No.-298,Near St.Charles School,Hesag,Hatia,Ranchi

I had ordered an e cycle from 91 outdoors on 17th June 2022, they sent in safexpress the consignment reached to ranchi and their warehouse is just 20min from the delivery location on 25th June it self but still i didn't receive my package and I also submitted query several times, i didn't get any response from them.
Safexpress Waybill no. :[protected]
[protected]@gmail.com

Jun 28, 2022

Complaint marked as Resolved

They delivered the cycle today

Safexpress customer support has been notified about the posted complaint.

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I have send my parcel through safexpress, , but it has not being delivered even after 2 weeks. The waybill number given to me, , was wrong. It has been delivered to a different person and different address. I have send request to update me, , but to no avail. The safeexpress team is not updating me about my complaint or not acknowledging .. as a customer, , I have the right to know whereabouts of my parcel or the problem with this parcel delivery, as I have paid for this service. Kindly do the needful and update as soon as possible

Aug 9, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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A

Ayio

from Chennai, Tamil Nadu

Jun 28, 2022

A pickup request made through safexpress. But how can Rivigo team pick up my consignment when I have made request through Safexpress??
How can I get a waybill number from safexpress??

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I have an order with waybill no[protected], when tracked it shows that the order has been delivered by 25th June, but I haven't received any such order, nor I got any intimation message for out of delivery.

Please look into this matter seriously, as I haven't received anything yet and also the customer care number is not answering my calls.

Aug 14, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

Verified Support

Jun 29, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.

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My scooty and trunk was booked from Lucknow to Chabua Assam through safeexpress. Waybill no. is 91478130. I have received my scooty fully damaged and battery being stolen from it. Also, there are dents allover the trunk (fully damaged). Kindly compensate me with the amount of damaged and stolen items. Also, take necessary action against your safeexpress staff for damaging and stealing.

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Jun 23, 2022

Verified Support

Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

S

saatvik2

Jul 14, 2022

How can you write that complaint is resolved. It is still pending and I am not getting any response about the status of my complaint. Kindly expedite otherwise I have raise this against your company in consumer court. Complaint is still pending.

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Address: 186 MAIN ROAD SATBARI CHATTARPUR NEW DELHI 110074

Website: www.dallure.in

This is the 3rd time i am facing this issue of material damage at the time of delivering material, very sad to hear this much damage to my client's material,
when he is paying extra than other transportation.
now, i cannot provide my client with surety of the safe delivery of material by safexpress

pls look into this matter. as my client is unhappy with your safexpress delivery service.
client is asking for a material damage refund that should be paid by safexpress.

i have attached the documents for your reference.
waybill number[protected]
date - 10 june 2022

thanks & regards
anwar khan
d allure furnishing

Jul 26, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: JAIPURIA EXPORTS Sanganer,jaipur

As per way bill no.[protected] dt.04.06.22 padcel reached at bengaluru dt.08.06.22 dut not delivered to customer
Parcel very urgent
Please deliver parcel

Aug 1, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: Vaishali Nagar Jaipur

I booked LED tv form amuzaffarpur to jaipur i complaint so many time but no responace given from your side ... Give me solution about it my bill no[protected]

Aug 4, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2022

Safexpress Customer Care's response Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Booked a shipment on 5th may from Gaya, Bihar to Hisar, Haryana
received the package well in time but one of the 4 boxes did not belong to me
have been trying to complain about this for past 45 days or so
no rly from safexpress customer care over mail, phone or even the local safexpress office individual.

everytime i send a mail to safeexpress mail id, i get a new complaint token number. the difference between my 1dt and last token number is almost 16000.
have been kept on hold for more than an hr without any conclusion or rly

Aug 1, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Jun 17, 2022

Updated by shubham_srivastava all i keep getting is new complaint number

Jun 17, 2022

Updated by shubham_srivastava being on hold for more than an hour
all i hear is "all our representatives are busy, we'll be with you shortly"

kind of reminds me of friends where phoebe is on call with customer-care company of a phone company

Verified Support

Jun 20, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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I had taken logistic service of Safexpress to deliver my household items from Silchar (Assam) to Uttarpara (West Bengal) on 2nd May 2022 (Way Bill no:[protected]. I've received the consignment on 10th May 2022. During the time of the delivery I have found that my water purifier's cartoon was partially opened & the outer portion was severely damaged. I have mentioned the damage details in the challan copy on that day & also shared the details via whatsapp to Mr Javed Asrar Ahmed (Area Manager) on 19th May 2022. I have also lodged a complaint in your toll free no ([protected]) on 07th June 2022. But it's very unfortunate that no response has been received from their end.

Safexpress customer support has been notified about the posted complaint.

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Waybill no.[protected]

Safexpress sent me someone else's bag instead of my bag. They are not responding on calls or om email. There is no way to contact them and they are not taking any responsibility of this issue. Horrible customer experience.

Jul 21, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.

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The estimated delivery date is 7th June, 2022. But the courier isn't arrived till now. We have contacted and they are giving excuses that they would delivery the next day. If we talked seriously, they told they won't deliver it and warned us to do whatever we want to do

Jul 27, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your contact details &waybill number so that we can assist you further.

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