Safexpress Complaints & Reviews

My scooty and trunk was booked from Lucknow to Chabua Assam through safeexpress. Waybill no. is 91478130. I have received my scooty fully damaged and battery being stolen from it. Also, there are dents allover the trunk (fully damaged). Kindly compensate me with the amount of damaged and stolen items. Also, take necessary action against your safeexpress staff for damaging and stealing.

This is the 3rd time i am facing this issue of material damage at the time of delivering material, very sad to hear this much damage to my client's material,
when he is paying extra than other transportation.
now, i cannot provide my client with surety of the safe delivery of material by safexpress

pls look into this matter. as my client is unhappy with your safexpress delivery service.
client is asking for a material damage refund that should be paid by safexpress.

i have attached the documents for your reference.
waybill number[protected]
date - 10 june 2022

thanks & regards
anwar khan
d allure furnishing

As per way bill no.[protected] dt.04.06.22 padcel reached at bengaluru dt.08.06.22 dut not delivered to customer
Parcel very urgent
Please deliver parcel

I booked LED tv form amuzaffarpur to jaipur i complaint so many time but no responace given from your side ... Give me solution about it my bill no[protected]

Booked a shipment on 5th may from Gaya, Bihar to Hisar, Haryana
received the package well in time but one of the 4 boxes did not belong to me
have been trying to complain about this for past 45 days or so
no rly from safexpress customer care over mail, phone or even the local safexpress office individual.

everytime i send a mail to safeexpress mail id, i get a new complaint token number. the difference between my 1dt and last token number is almost 16000.
have been kept on hold for more than an hr without any conclusion or rly

I had taken logistic service of Safexpress to deliver my household items from Silchar (Assam) to Uttarpara (West Bengal) on 2nd May 2022 (Way Bill no:[protected]. I've received the consignment on 10th May 2022. During the time of the delivery I have found that my water purifier's cartoon was partially opened & the outer portion was severely damaged. I have mentioned the damage details in the challan copy on that day & also shared the details via whatsapp to Mr Javed Asrar Ahmed (Area Manager) on 19th May 2022. I have also lodged a complaint in your toll free no ([protected]) on 07th June 2022. But it's very unfortunate that no response has been received from their end.

Waybill no.[protected]

Safexpress sent me someone else's bag instead of my bag. They are not responding on calls or om email. There is no way to contact them and they are not taking any responsibility of this issue. Horrible customer experience.

The estimated delivery date is 7th June, 2022. But the courier isn't arrived till now. We have contacted and they are giving excuses that they would delivery the next day. If we talked seriously, they told they won't deliver it and warned us to do whatever we want to do

Give not reply and not any respons on consumer toll free number

so i can bear many problem get my parcel and at that date i give not my parcle

my parcel reached 30may2022 on mandvi but still date give me not my parcel my way bill number ''[protected]''

Sir my parcel waybill no[protected] is not being delivered to me. Whenever I enquire form safexpress customer care I am being told that it will be delivered today or tomorrow repeatedly. But my parcel remains undelivered. I am getting frustated and mentally tortured with such kind of response from your courier services. Sir pls make the delivery as soon as possible other wise I am sorry to say that i will register my grievances on consumer forum for redressel of my grievances.

We had booked a consignment from Kumbam to Rajkot in express service as suggested by this employee of safex stating the consignment will reach the destination in 3days time and hence the charges are almost double like 18k for the shipment by lorry.

Today when called the customer service and tracking on website, it shows the consignment has reached only DHULE and still 700km to Rajkot which may take a day.

Express service is 3 days and normal is 5-6days. Extra charge collected and still not delivered.

After calling customer service, come to know that there is no express service. It is only by road or air.

By road it is regular and no express.

Pure cheat or fraud by this person incharge Murugan in Kambam, SAFEX office.

Way Bill Number:
[protected]
Jodhpur to Saidabad.

Product was picked up from my place on 30th may at around 11:00 am and was told that it is a very urgent delivery.

Product was dispatched from Jodhpur at around 09:30 pm on 1st June.
Wasted 30th and 31st may complete day and 1st june till evening.
Almost 3 days and 2 nights it was there at Jodhpur warehouse.

Then was in Jaipur for one day.

Almost 4 days were wasted.

When connected with the local team of Jodhpur and Hyderabad no satisfactory answer was given for urgent deliver or on time delivery.
I now lost a big consignment from buyer as the sample product was to be deliverd by monday i.e. on 6th June but its 01:00 pm of 8th June today and still not delivered.

No response from local team is there neither you people provide any contact details of the concerned team on mail or sms nor any details of the delivery person or truck driver.

Customer care also gives the same information which we can see on tracking details on website and nothing more.

Nobody is taking responsibility for timely delivery or timely update.
People are not picking up the calls after connecting once with them.

What kind of support is this and why there is no proper transparency or proper details provided.

We choose you for timely and safe delivery and now we are loosing our orders because of such poor service.

Shashank Parihar
Jodhpur (Raj)
[protected]

I made a call to Safexpress to track my courier. They asked me attend a call which they said it is from company, the number was "[protected]" .I made call on it, he asked me to download a app "Any Desk". I did as he guided.He asked atm no, validity, CVV. After that he said that ₹2 will be deducted as charge but ₹10 got debit from bank.Then, he keep on guiding me what to do in the app.Then I got message and call from bank that my is been blocked because observation of suspicious activities.

Sir, I was posted from Kanpur to Trivandrum, so I booked lugguage through safex agent Mr Raja way bill no.[protected] dated 12 Mar 22. I rcvd the Lugguage on 19th Mar 22. When unwrap the Lugguage on next day, I found damaged washing machine, further I call to Mr Raja and sent him photographs of damaged portion. He till that not responding. I tried many times, but still I m feeling as victims. Kindly interviene in matter.

Material dispatched from Jaipur to Kerala on 24 may 2022 not yet delivered in thrissur and the service is very bad nobody picks up the phone and after repeated attempts they picked up and said it is in Coimbatore and when we talked to Coimbatore guy they said thrissur guys are not unloading or picking up the goods the or no is[protected]. We are very disappointed with the service and have been behind it for a week at least teach ur staff to attend the phone calls
My no is [protected]/[protected]

Dear sir,
On dates[protected] from Guwahati-781028 to Mangalore- 574144 my product i.e. Food Masala items ( Turmeric, Coriander, chilli powder etc) delivered in very bad condition. Packet has been dumped look like damaged one (minimum 10-12 bags). Contact several person of Safexpress. They didn’t respond well.
Also payment done in advance. Safexpress need to pay for this damages. Photos has been attached.

My Bill No[protected] I booked my LED TV from Muzaffarpur to Jaipur. Today on 28 May I received my LED TV but it was totally broken. Please claim file against my TV at the earliest

Dear Sir, I wanted to make a complaint that i send my order from Pune on 14 May 2022 through Safeexpress and it reached the destination office Aizawl, Mizoram on 24 May 2022. When i went to office on 20 May 2022 the staff said that it will take two more days to deliver to home. I was in a hurry and i thought that safeexpress take less time to reach to my home so I am choosing to send through safe express. I aslo more money to deliver to my...

I have sent one trunk and one suitcase from Nashik to Jalandhar. When i received it in Jalandhar the lock was broken and some items were missing.
I want full refund

Product not delivered in time. No customer service response. Time value is not seriously this company. No solution only promises