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3.6
Updated: Jan 4, 2026
Complaints 1087
Resolved
723
Unresolved
364
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Safexpress reviews & complaints page 10

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I
Iksha Pandey
from Patna, Bihar
Jul 4, 2022
Resolved
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Resolved

My shipment started from source location on Monday 27th June 2022 and was supposed to reach destination max by 2nd July 2022, today is 4th July, I still haven't received my shipment also not getting proper response from the customer care.
Please refund my amount for the delay and inconvenience caused.
Aug 12, 2022
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Jul 04, 2022
Updated by Iksha Pandey My bill no[protected]
Verified Support
Jul 06, 2022
Safexpress Customer Care's response We apologize for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.
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    D
    Deepam_Jain
    from Bengaluru, Karnataka
    Jul 4, 2022
    Resolved
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    Resolved

    Address: Colive SIgnature Towers, Doddanekundi, Bengaluru

    WayBill Number:[protected]
    I have registered to transfer my bike through safexpress, and they told me it will get delivered in 4-5 days. It has been 9 days now and I haven't yet received any update on this, on tracking. it shows it is in transit.
    Please deliver it as soon as possible, or update me with the exact status.

    Their helpline number is always busy, never picked the call, so much frustrated by this, not expected this from safexpress.
    Aug 6, 2022
    Complaint marked as Resolved 
    Safexpress customer support has been notified about the posted complaint.
    Verified Support
    Jul 06, 2022
    Safexpress Customer Care's response     Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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      S
      sajid dar
      Jul 4, 2022
      Resolved
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      Resolved

      Against Srinagar office (delivery boy )

      Address: New dar drug deal

      I am New Dar Drug Deal Budgam Kashmir sir I have a consignment pending at Srinagar office from last two days I have contacted one Mr Umer bearing cell no.+[protected] yesterday but as per govt. order my office was closed. Mr Umer argued with me a lot .now today I called him again now he is asking me to receive consignment on my own .it's unfortunate I have already paid for my services.why i was treated like this .if you suggest me to stop...
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      R
      Rajanish Chandra
      Jul 2, 2022
      Resolved
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      Resolved

      Missing item and open box

      Dear sir,
      I have booked parcel from bodh gaya and bangalore. But even after reaching to bangalore my parcel was not delivered to me on time it took 4 days extra for delivery as the driver was on leave what i was told.
      "Waybill no.[protected]
      Delivery branch Bangalore
      Packing was opened and tape was cut open, materials found short". This was complaint i made to bodh gaya office he promised for compensation for...
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      R
      Rohan2911
      from KOLKATA, West Bengal
      Jun 30, 2022
      Resolved
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      Resolved

      Fraud

      Refer to the image attached. I called up safexpress delivery @[protected] (or I was directed to this number by some safexpress employee). Now, this person is committing everyday to deliver and has delaying it since last 10 days. I have booked on 14th June but still parcel is not received in bangalore. Would request you to help us in the delivery of the luggage...
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      A
      Ayio
      from Chennai, Tamil Nadu
      Jun 28, 2022
      Resolved
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      Resolved

      Address: No. 92, Porur truck road. Katupakkum chennai 56
      Website: Expresscargocourier

      I have made a pick up request to safe express. This person from Express courier and cargo came to pick up saying that its from safexpress. Now they have not sent it through safexpress, , and my parcel has not yet been delivered even after 2 weeks, , even though they took the charge saying it'll be delivered within 1 week.
      Please get back on how a pick up request made to Safexpress, given to someone other courier without the customer consent.
      Aug 14, 2022
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
      Verified Support
      Jun 30, 2022
      Safexpress Customer Care's response       We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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        S
        Shubh Shivansh
        from Ranchi, Jharkhand
        Jun 28, 2022
        Resolved
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        Resolved

        Address: House No.-298,Near St.Charles School,Hesag,Hatia,Ranchi

        I had ordered an e cycle from 91 outdoors on 17th June 2022, they sent in safexpress the consignment reached to ranchi and their warehouse is just 20min from the delivery location on 25th June it self but still i didn't receive my package and I also submitted query several times, i didn't get any response from them.
        Safexpress Waybill no. :[protected]
        [protected]@gmail.com
        Jun 28, 2022
        Complaint marked as Resolved 
        They delivered the cycle today
        Safexpress customer support has been notified about the posted complaint.
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          A
          Ayio
          from Chennai, Tamil Nadu
          Jun 27, 2022
          Resolved
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          Resolved

          I have send my parcel through safexpress, , but it has not being delivered even after 2 weeks. The waybill number given to me, , was wrong. It has been delivered to a different person and different address. I have send request to update me, , but to no avail. The safeexpress team is not updating me about my complaint or not acknowledging .. as a customer, , I have the right to know whereabouts of my parcel or the problem with this parcel delivery, as I have paid for this service. Kindly do the needful and update as soon as possible
          Aug 9, 2022
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          Verified Support
          Jun 28, 2022
          Safexpress Customer Care's response           We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
          View replies
          A pickup request made through safexpress. But how can Rivigo team pick up my consignment when I have made request through Safexpress??
          How can I get a waybill number from safexpress??
          Reply
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            A
            Ayushbehl
            from Ludhiana, Punjab
            Jun 27, 2022
            Resolved
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            Resolved

            I have an order with waybill no[protected], when tracked it shows that the order has been delivered by 25th June, but I haven't received any such order, nor I got any intimation message for out of delivery.

            Please look into this matter seriously, as I haven't received anything yet and also the customer care number is not answering my calls.
            Aug 14, 2022
            Complaint marked as Resolved 
            Safexpress customer support has been notified about the posted complaint.
            Verified Support
            Jun 28, 2022
            Safexpress Customer Care's response             Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
            Verified Support
            Jun 29, 2022
            Safexpress Customer Care's response             We apologize for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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              S
              saatvik2
              Jun 22, 2022
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              My scooty and trunk was booked from Lucknow to Chabua Assam through safeexpress. Waybill no. is 91478130. I have received my scooty fully damaged and battery being stolen from it. Also, there are dents allover the trunk (fully damaged). Kindly compensate me with the amount of damaged and stolen items. Also, take necessary action against your safeexpress staff for damaging and stealing.
              Safexpress customer support has been notified about the posted complaint.
              View replies
              Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
              Reply
              How can you write that complaint is resolved. It is still pending and I am not getting any response about the status of my complaint. Kindly expedite otherwise I have raise this against your company in consumer court. Complaint is still pending.
              Reply
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                D
                D Allure Furnishing - create your Imagination
                Jun 22, 2022
                Resolved
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                Resolved

                Address: 186 MAIN ROAD SATBARI CHATTARPUR NEW DELHI 110074
                Website: www.dallure.in

                This is the 3rd time i am facing this issue of material damage at the time of delivering material, very sad to hear this much damage to my client's material,
                when he is paying extra than other transportation.
                now, i cannot provide my client with surety of the safe delivery of material by safexpress

                pls look into this matter. as my client is unhappy with your safexpress delivery service.
                client is asking for a material damage refund that should be paid by safexpress.

                i have attached the documents for your reference.
                waybill number[protected]
                date - 10 june 2022

                thanks & regards
                anwar khan
                d allure furnishing
                Jul 26, 2022
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                Verified Support
                Jun 24, 2022
                Safexpress Customer Care's response                 Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                  J
                  Jaipuria
                  from JAIPUR, Rajasthan
                  Jun 20, 2022
                  Resolved
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                  Resolved

                  Address: JAIPURIA EXPORTS Sanganer,jaipur

                  As per way bill no.[protected] dt.04.06.22 padcel reached at bengaluru dt.08.06.22 dut not delivered to customer
                  Parcel very urgent
                  Please deliver parcel
                  Aug 1, 2022
                  Complaint marked as Resolved 
                  Safexpress customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 21, 2022
                  Safexpress Customer Care's response                   Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                    A
                    Amanx1x
                    Jun 19, 2022
                    Resolved
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                    Resolved

                    Address: Vaishali Nagar Jaipur

                    I booked LED tv form amuzaffarpur to jaipur i complaint so many time but no responace given from your side ... Give me solution about it my bill no[protected]
                    Aug 4, 2022
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 20, 2022
                    Safexpress Customer Care's response                     Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                      S
                      shubham_srivastava
                      from hisar, Haryana
                      Jun 17, 2022
                      Resolved
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                      Resolved

                      Booked a shipment on 5th may from Gaya, Bihar to Hisar, Haryana
                      received the package well in time but one of the 4 boxes did not belong to me
                      have been trying to complain about this for past 45 days or so
                      no rly from safexpress customer care over mail, phone or even the local safexpress office individual.

                      everytime i send a mail to safeexpress mail id, i get a new complaint token number. the difference between my 1dt and last token number is almost 16000.
                      have been kept on hold for more than an hr without any conclusion or rly
                      Aug 1, 2022
                      Complaint marked as Resolved 
                      Safexpress customer support has been notified about the posted complaint.
                      Jun 17, 2022
                      Updated by shubham_srivastava                       all i keep getting is new complaint number
                      Jun 17, 2022
                      Updated by shubham_srivastava                       being on hold for more than an hour
                      all i hear is "all our representatives are busy, we'll be with you shortly"

                      kind of reminds me of friends where phoebe is on call with customer-care company of a phone company

                      Verified Support
                      Jun 20, 2022
                      Safexpress Customer Care's response                       We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                        S
                        soumalyaitme
                        from Kolkata, West Bengal
                        Jun 16, 2022
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                        I had taken logistic service of Safexpress to deliver my household items from Silchar (Assam) to Uttarpara (West Bengal) on 2nd May 2022 (Way Bill no:[protected]. I've received the consignment on 10th May 2022. During the time of the delivery I have found that my water purifier's cartoon was partially opened & the outer portion was severely damaged. I have mentioned the damage details in the challan copy on that day & also shared the details via whatsapp to Mr Javed Asrar Ahmed (Area Manager) on 19th May 2022. I have also lodged a complaint in your toll free no ([protected]) on 07th June 2022. But it's very unfortunate that no response has been received from their end.
                        Safexpress customer support has been notified about the posted complaint.
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                          R
                          Rushi Rokad
                          Jun 15, 2022
                          Resolved
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                          Resolved

                          Waybill no.[protected]

                          Safexpress sent me someone else's bag instead of my bag. They are not responding on calls or om email. There is no way to contact them and they are not taking any responsibility of this issue. Horrible customer experience.
                          Jul 21, 2022
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 18, 2022
                          Safexpress Customer Care's response                           Apologies for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.
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                            N
                            nidharshini k
                            Jun 12, 2022
                            Resolved
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                            Resolved

                            The estimated delivery date is 7th June, 2022. But the courier isn't arrived till now. We have contacted and they are giving excuses that they would delivery the next day. If we talked seriously, they told they won't deliver it and warned us to do whatever we want to do
                            Jul 27, 2022
                            Complaint marked as Resolved 
                            Safexpress customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 18, 2022
                            Safexpress Customer Care's response                             Apologies for the inconvenience caused, kindly share your contact details &waybill number so that we can assist you further.
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                              S
                              Shree anjani
                              from Mandvi, Gujarat
                              Jun 11, 2022
                              Resolved
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                              Resolved

                              Address: RATNAPAR MANDVI KUTCH

                              Give not reply and not any respons on consumer toll free number

                              so i can bear many problem get my parcel and at that date i give not my parcle

                              my parcel reached 30may2022 on mandvi but still date give me not my parcel my way bill number ''[protected]''
                              Jul 22, 2022
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 18, 2022
                              Safexpress Customer Care's response                               Apologies for the inconvenience caused, kindly share your contact details so that we can assist you further.
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                                V
                                Vpchaubey
                                from Jaunpur, Uttar Pradesh
                                Jun 9, 2022
                                Resolved
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                                Resolved

                                Address: Kopa patarahi jaunpur uttar pradesh pin-222129

                                Sir my parcel waybill no[protected] is not being delivered to me. Whenever I enquire form safexpress customer care I am being told that it will be delivered today or tomorrow repeatedly. But my parcel remains undelivered. I am getting frustated and mentally tortured with such kind of response from your courier services. Sir pls make the delivery as soon as possible other wise I am sorry to say that i will register my grievances on consumer forum for redressel of my grievances.
                                Jul 11, 2022
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 09, 2022
                                Safexpress Customer Care's response                                 Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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                                  S
                                  Super Crown
                                  Jun 8, 2022
                                  Resolved
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                                  Resolved

                                  We had booked a consignment from Kumbam to Rajkot in express service as suggested by this employee of safex stating the consignment will reach the destination in 3days time and hence the charges are almost double like 18k for the shipment by lorry.

                                  Today when called the customer service and tracking on website, it shows the consignment has reached only DHULE and still 700km to Rajkot which may take a day.

                                  Express service is 3 days and normal is 5-6days. Extra charge collected and still not delivered.

                                  After calling customer service, come to know that there is no express service. It is only by road or air.

                                  By road it is regular and no express.

                                  Pure cheat or fraud by this person incharge Murugan in Kambam, SAFEX office.
                                  Jul 11, 2022
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 09, 2022
                                  Safexpress Customer Care's response                                   Apologies for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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