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3.6
Updated: Mar 24, 2026
Complaints 1089
Resolved
723
Unresolved
366
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Safexpress reviews & complaints page 10

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N
newindiatractor
Jul 7, 2022
Resolved
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Dear Sir/Mam,
Our two invoices whose docket no is[protected],[protected] both are emergency order which was billed at Nagpur pdc and it reached Kanpur on 05/07/2022 but those invoices are not delivered yet Our dealership distance is only 60 less and we are trying to contact but no answer
Aug 14, 2022
Complaint marked as Resolved 
Safexpress customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2022
Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your waybill number and contact details so that we can assist you in a better way.
Verified Support
Jul 08, 2022
Safexpress Customer Care's response Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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    A
    abhi4117
    Jul 7, 2022
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    Address: Safexpress Rudrapur

    Representative did not provide me with the GST invoice of my household good that is being transported. He has been declining my calls past 3 days.. payment done .. invoice not received. Poor management and behavior
    Safexpress customer support has been notified about the posted complaint.
    View replies
    Apologies for the inconvenience caused, kindly share your waybill number and contact details so that we can assist you in a better way.
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      I
      Iksha Pandey
      from Patna, Bihar
      Jul 4, 2022
      Resolved
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      Resolved

      My shipment started from source location on Monday 27th June 2022 and was supposed to reach destination max by 2nd July 2022, today is 4th July, I still haven't received my shipment also not getting proper response from the customer care.
      Please refund my amount for the delay and inconvenience caused.
      Aug 12, 2022
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
      Jul 04, 2022
      Updated by Iksha Pandey       My bill no[protected]
      Verified Support
      Jul 06, 2022
      Safexpress Customer Care's response       We apologize for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.
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        D
        Deepam_Jain
        from Bengaluru, Karnataka
        Jul 4, 2022
        Resolved
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        Resolved

        Address: Colive SIgnature Towers, Doddanekundi, Bengaluru

        WayBill Number:[protected]
        I have registered to transfer my bike through safexpress, and they told me it will get delivered in 4-5 days. It has been 9 days now and I haven't yet received any update on this, on tracking. it shows it is in transit.
        Please deliver it as soon as possible, or update me with the exact status.

        Their helpline number is always busy, never picked the call, so much frustrated by this, not expected this from safexpress.
        Aug 6, 2022
        Complaint marked as Resolved 
        Safexpress customer support has been notified about the posted complaint.
        Verified Support
        Jul 06, 2022
        Safexpress Customer Care's response         Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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          S
          sajid dar
          Jul 4, 2022
          Resolved
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          Resolved

          Against Srinagar office (delivery boy )

          Address: New dar drug deal

          I am New Dar Drug Deal Budgam Kashmir sir I have a consignment pending at Srinagar office from last two days I have contacted one Mr Umer bearing cell no.+[protected] yesterday but as per govt. order my office was closed. Mr Umer argued with me a lot .now today I called him again now he is asking me to receive consignment on my own .it's unfortunate I have already paid for my services.why i was treated like this .if you suggest me to stop...
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          R
          Rajanish Chandra
          Jul 2, 2022
          Resolved
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          Resolved

          Missing item and open box

          Dear sir,
          I have booked parcel from bodh gaya and bangalore. But even after reaching to bangalore my parcel was not delivered to me on time it took 4 days extra for delivery as the driver was on leave what i was told.
          "Waybill no.[protected]
          Delivery branch Bangalore
          Packing was opened and tape was cut open, materials found short". This was complaint i made to bodh gaya office he promised for compensation for...
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          R
          Rohan2911
          from KOLKATA, West Bengal
          Jun 30, 2022
          Resolved
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          Resolved

          Fraud

          Refer to the image attached. I called up safexpress delivery @[protected] (or I was directed to this number by some safexpress employee). Now, this person is committing everyday to deliver and has delaying it since last 10 days. I have booked on 14th June but still parcel is not received in bangalore. Would request you to help us in the delivery of the luggage...
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          A
          Ayio
          from Chennai, Tamil Nadu
          Jun 28, 2022
          Resolved
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          Resolved

          Address: No. 92, Porur truck road. Katupakkum chennai 56
          Website: Expresscargocourier

          I have made a pick up request to safe express. This person from Express courier and cargo came to pick up saying that its from safexpress. Now they have not sent it through safexpress, , and my parcel has not yet been delivered even after 2 weeks, , even though they took the charge saying it'll be delivered within 1 week.
          Please get back on how a pick up request made to Safexpress, given to someone other courier without the customer consent.
          Aug 14, 2022
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          Verified Support
          Jun 30, 2022
          Safexpress Customer Care's response           We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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            S
            Shubh Shivansh
            from Ranchi, Jharkhand
            Jun 28, 2022
            Resolved
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            Resolved

            Address: House No.-298,Near St.Charles School,Hesag,Hatia,Ranchi

            I had ordered an e cycle from 91 outdoors on 17th June 2022, they sent in safexpress the consignment reached to ranchi and their warehouse is just 20min from the delivery location on 25th June it self but still i didn't receive my package and I also submitted query several times, i didn't get any response from them.
            Safexpress Waybill no. :[protected]
            [protected]@gmail.com
            Jun 28, 2022
            Complaint marked as Resolved 
            They delivered the cycle today
            Safexpress customer support has been notified about the posted complaint.
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              A
              Ayio
              from Chennai, Tamil Nadu
              Jun 27, 2022
              Resolved
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              Resolved

              I have send my parcel through safexpress, , but it has not being delivered even after 2 weeks. The waybill number given to me, , was wrong. It has been delivered to a different person and different address. I have send request to update me, , but to no avail. The safeexpress team is not updating me about my complaint or not acknowledging .. as a customer, , I have the right to know whereabouts of my parcel or the problem with this parcel delivery, as I have paid for this service. Kindly do the needful and update as soon as possible
              Aug 9, 2022
              Complaint marked as Resolved 
              Safexpress customer support has been notified about the posted complaint.
              Verified Support
              Jun 28, 2022
              Safexpress Customer Care's response               We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
              View replies
              A pickup request made through safexpress. But how can Rivigo team pick up my consignment when I have made request through Safexpress??
              How can I get a waybill number from safexpress??
              Reply
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                A
                Ayushbehl
                from Ludhiana, Punjab
                Jun 27, 2022
                Resolved
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                Resolved

                I have an order with waybill no[protected], when tracked it shows that the order has been delivered by 25th June, but I haven't received any such order, nor I got any intimation message for out of delivery.

                Please look into this matter seriously, as I haven't received anything yet and also the customer care number is not answering my calls.
                Aug 14, 2022
                Complaint marked as Resolved 
                Safexpress customer support has been notified about the posted complaint.
                Verified Support
                Jun 28, 2022
                Safexpress Customer Care's response                 Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
                Verified Support
                Jun 29, 2022
                Safexpress Customer Care's response                 We apologize for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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                  S
                  saatvik2
                  Jun 22, 2022
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                  My scooty and trunk was booked from Lucknow to Chabua Assam through safeexpress. Waybill no. is 91478130. I have received my scooty fully damaged and battery being stolen from it. Also, there are dents allover the trunk (fully damaged). Kindly compensate me with the amount of damaged and stolen items. Also, take necessary action against your safeexpress staff for damaging and stealing.
                  Safexpress customer support has been notified about the posted complaint.
                  View replies
                  Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
                  Reply
                  How can you write that complaint is resolved. It is still pending and I am not getting any response about the status of my complaint. Kindly expedite otherwise I have raise this against your company in consumer court. Complaint is still pending.
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                    D
                    D Allure Furnishing - create your Imagination
                    Jun 22, 2022
                    Resolved
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                    Resolved

                    Address: 186 MAIN ROAD SATBARI CHATTARPUR NEW DELHI 110074
                    Website: www.dallure.in

                    This is the 3rd time i am facing this issue of material damage at the time of delivering material, very sad to hear this much damage to my client's material,
                    when he is paying extra than other transportation.
                    now, i cannot provide my client with surety of the safe delivery of material by safexpress

                    pls look into this matter. as my client is unhappy with your safexpress delivery service.
                    client is asking for a material damage refund that should be paid by safexpress.

                    i have attached the documents for your reference.
                    waybill number[protected]
                    date - 10 june 2022

                    thanks & regards
                    anwar khan
                    d allure furnishing
                    Jul 26, 2022
                    Complaint marked as Resolved 
                    Safexpress customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 24, 2022
                    Safexpress Customer Care's response                     Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                      J
                      Jaipuria
                      from JAIPUR, Rajasthan
                      Jun 20, 2022
                      Resolved
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                      Resolved

                      Address: JAIPURIA EXPORTS Sanganer,jaipur

                      As per way bill no.[protected] dt.04.06.22 padcel reached at bengaluru dt.08.06.22 dut not delivered to customer
                      Parcel very urgent
                      Please deliver parcel
                      Aug 1, 2022
                      Complaint marked as Resolved 
                      Safexpress customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 21, 2022
                      Safexpress Customer Care's response                       Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                        A
                        Amanx1x
                        Jun 19, 2022
                        Resolved
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                        Resolved

                        Address: Vaishali Nagar Jaipur

                        I booked LED tv form amuzaffarpur to jaipur i complaint so many time but no responace given from your side ... Give me solution about it my bill no[protected]
                        Aug 4, 2022
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 20, 2022
                        Safexpress Customer Care's response                         Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                          S
                          shubham_srivastava
                          from hisar, Haryana
                          Jun 17, 2022
                          Resolved
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                          Resolved

                          Booked a shipment on 5th may from Gaya, Bihar to Hisar, Haryana
                          received the package well in time but one of the 4 boxes did not belong to me
                          have been trying to complain about this for past 45 days or so
                          no rly from safexpress customer care over mail, phone or even the local safexpress office individual.

                          everytime i send a mail to safeexpress mail id, i get a new complaint token number. the difference between my 1dt and last token number is almost 16000.
                          have been kept on hold for more than an hr without any conclusion or rly
                          Aug 1, 2022
                          Complaint marked as Resolved 
                          Safexpress customer support has been notified about the posted complaint.
                          Jun 17, 2022
                          Updated by shubham_srivastava                           all i keep getting is new complaint number
                          Jun 17, 2022
                          Updated by shubham_srivastava                           being on hold for more than an hour
                          all i hear is "all our representatives are busy, we'll be with you shortly"

                          kind of reminds me of friends where phoebe is on call with customer-care company of a phone company

                          Verified Support
                          Jun 20, 2022
                          Safexpress Customer Care's response                           We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.
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                            S
                            soumalyaitme
                            from Kolkata, West Bengal
                            Jun 16, 2022
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                            I had taken logistic service of Safexpress to deliver my household items from Silchar (Assam) to Uttarpara (West Bengal) on 2nd May 2022 (Way Bill no:[protected]. I've received the consignment on 10th May 2022. During the time of the delivery I have found that my water purifier's cartoon was partially opened & the outer portion was severely damaged. I have mentioned the damage details in the challan copy on that day & also shared the details via whatsapp to Mr Javed Asrar Ahmed (Area Manager) on 19th May 2022. I have also lodged a complaint in your toll free no ([protected]) on 07th June 2022. But it's very unfortunate that no response has been received from their end.
                            Safexpress customer support has been notified about the posted complaint.
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                              R
                              Rushi Rokad
                              Jun 15, 2022
                              Resolved
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                              Resolved

                              Waybill no.[protected]

                              Safexpress sent me someone else's bag instead of my bag. They are not responding on calls or om email. There is no way to contact them and they are not taking any responsibility of this issue. Horrible customer experience.
                              Jul 21, 2022
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 18, 2022
                              Safexpress Customer Care's response                               Apologies for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.
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                                N
                                nidharshini k
                                Jun 12, 2022
                                Resolved
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                                Resolved

                                The estimated delivery date is 7th June, 2022. But the courier isn't arrived till now. We have contacted and they are giving excuses that they would delivery the next day. If we talked seriously, they told they won't deliver it and warned us to do whatever we want to do
                                Jul 27, 2022
                                Complaint marked as Resolved 
                                Safexpress customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 18, 2022
                                Safexpress Customer Care's response                                 Apologies for the inconvenience caused, kindly share your contact details &waybill number so that we can assist you further.
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                                  S
                                  Shree anjani
                                  from Mandvi, Gujarat
                                  Jun 11, 2022
                                  Resolved
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                                  Resolved

                                  Address: RATNAPAR MANDVI KUTCH

                                  Give not reply and not any respons on consumer toll free number

                                  so i can bear many problem get my parcel and at that date i give not my parcle

                                  my parcel reached 30may2022 on mandvi but still date give me not my parcel my way bill number ''[protected]''
                                  Jul 22, 2022
                                  Complaint marked as Resolved 
                                  Safexpress customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 18, 2022
                                  Safexpress Customer Care's response                                   Apologies for the inconvenience caused, kindly share your contact details so that we can assist you further.
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                                    Recent comments

                                    We sincerely regret the inconvenience caused to you during the recent delivery of your consignment. Thank you for bringing this matter to our attention.



                                    We understand that there was a lac...
                                    shweta.goela

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