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Safexpress Complaints & Reviews

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3.6

Updated: Jan 4, 2026

Complaints 1087

Resolved

723

Unresolved

364

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Safexpress reviews & complaints page 15

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Address: Air Force Station Sohana Road

MISSING, LOST AND DAMAGED ITEMS RECEIVED WAY BILL NO.99090629 BY SAFEXPRESS ON 29 NOV 21. AT 1435 HRS.
This is very unpleasent to inform you that my several items including boxes damaged, furnitures damaged, locking divices of boxes broken, items were stolen.

(i) Boxes big total two broken..and items such as sarees, electronic watches, gift sets, wall clocks were missing ...
(i) Fridge is also received in damaged condition..and us not working..rear machinery parts are compressed and damaged...
(ii) My Usha RO system kept in those damaged and locking divices missing box has been severaly damaged.

All the said missing, damaged items are intimated by me to your representative Mr. Vimal of Jambagar and Mr. Davendra Yadav of Gurugram .
Toral loss assement done by me is more than Rs.20000/- .

Jan 3, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2021

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: Solan,himachal pradesh

Dear sir/mam
My luggage arrived at solan himachal pradesh on 26/11/2021 from mumbai.i want to know when it will reach to its exact delivery location i.e kunihar himachal pradesh..It's been 4 days already.Why this much delay ..And moreover no body is taking responsibility now... The company named gurukripa movers and packers telling me to contact through toll free numbers. I tried that also..but either numbers are wrong or no one is picking the phone.
Kindly do the needful .
I need my luggage on urgent basis
Looking forward for the response
Regards
Capt. Arti bhardwaj

Jan 2, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2021

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: Safexpress faridabad

1. Clutch bent with internal wiring broken.
2. Front right side indicator broken with lights unserviceable.
3. Side stand bent beyond repair.
4. Scratches on right side of body

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 30, 2021

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: Visakhapatnam

As I submitted my complaint earlier I have got the call from your customer support that we are again keep on searching my package .. I got reply from your side that if my package was not traceable within three days it will process for claim … nothing has done by your side nor claim nor I received my package it’s the worse situation I had faced till now as I missing lot of memorable items held on that courier plzz do needful

Jan 3, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2021

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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The staff at Baddi branch refuse to share the way bill copy of goods sent to Coimbatore. Me and my colleague were on call for more than 5 hours requesting for one.

The staff was careless and irresponsible about their acts and behaviour.

I expected better from Safexpress.
Regretful

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 27, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your waybill number and contact details so that we can assist you in a better way.

Safexpress Customer Care

from Gurgaon, Haryana

Nov 27, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.

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Address: Kurnool 518001 A,P

Very very poor and too bad service I have seen ..way bill number 99509972 from Indore to kurnool hub 5180001 arrived 3 days ago but still not delivered yet ..transporter can't take any response showing very neglency on this,
can't take calls

Dec 31, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2021

Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.

Verified Support

Nov 29, 2021

Safexpress Customer Care's response Apologies for the inconvenience caused, we are looking into the matter, kindly share your contact details so that we can assist you in a better way.

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This is to bring you the kind notice / escalation that our consignment has reached the Hyderabad Hub on 18th and it is almost 5 days since your local team not able to find my material which is inside your local Hub.
This material is most urgent and we are unable to answer our customer...
Because of this material almost 40Lakh worth of Diesel Generator is not working and we are helpless.
Secondly, pls see the chain of mails my team has sent to your team but no revert from none...
Requesting herewith kindly look into and resolve my concern by today itself...

Docket number[protected]

Dec 28, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2021

Safexpress Customer Care's response Apologies for the inconvenience caused, we are looking into the matter. In the meanwhile, kindly share your contact details so that we can assist you in a better way.

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Everyday I am getting a different delivery date and when I am calling head office no one is picking up my call

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 23, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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AWB 96019886 booked on 26 Oct 2021. Still not delivered

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 23, 2021

Verified Support

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It has been over 20 days when I booked my luggage with Safeexpress. The status for the past 5 days shows that it has reached my location but is still not delivered.
One of the luggage is yet to reach the final destination

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 20, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: Do.no.3-40/2,yellapuvanipalem,gopalapatnam, Visakhapatnam

Way bill no. 90054466

I packed my luggage on 28th Oct 2021, It took almost 20 days, to deliver which the first very dissapointing thing.

When i recieved the delivery I was shocked to see my Induction stove got damaged nearly 60 %.

I am not understanding where to submit my complaint.
I found this site helpfull and hope my issue gets resovled soon.

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 16, 2021

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: hydrabad

Bill way no 99966587 is arrived at nov 09th but not yet deliverd and nobody contat please give contact number of this location

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 13, 2021

Verified Support

We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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The customer care executives don't have details. The customer has to call time and again to ask where the consignment is. Even after that, the executives don't provide clarity on the delivery of the consignment. The tracking service shows out for delivery at 10 am, but even then you cannot expect that they will deliver it on that day. The time they mention is 5 days, but it's been more than 10 days and I haven't yet received my consignment. Safexpress should basically shut its service if it can't provide a resolution to information asymmetry.

Dec 16, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2021

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: Ckm, Ckn

Dear sir

I booked at goods in sep 1st but tell not delivery ur company staff not responce it warst serivers kindly deliverd my goods way bill number 96119543

It very bad transport

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 12, 2021

Verified Support

Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way

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Address: 1-128/1/1 chinamushidiwada pendurthy -530012

Dear sir/madam
This is Suryanarayana Mummana from Visakhapatnam. My waybill number is 97798744. The courier was dispatched by my colleague from tinsukia (Assam) on 30 sep 2021, It’s been two months I have not received the item which are very valuable like documents etc.. and even spoken to the concern person from where the courier was dispatched. I got the reply from your staff that the courier is in Hyderabad and the package was not traceable by the staff due to more number of packages. So it’s kindly requested to treat the matter as urgent and deliver my courier as early as possible
Thanking you in anticipation

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 11, 2021

Verified Support

We apologize for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.

Surya Mummana's [Complaint's author] reply, Nov 25, 2021

Dear sir, I have spoken to your customer support. I got the reply that my issue will be resolved in three to four days, if not so your agency will process a claim regarding my package till now there is no intimation from your side

S

Surya Mummana

from Visakhapatnam, Andhra Pradesh

Nov 17, 2021

Please resolve the issue early important items are kept in that package

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I have an courier from jabalpur, it is shipped from there on 1-nov-2021.till now i did'nt get it, i tracked on shipping on 5th nov it shows item in banglore, i tryed to contact on customer care number for sevral times, they put me on waitng for 6-9 mintets then finally they told customer executive is unavilable and they will call back...but i didnt get any call back...safe express is waisting my valuble times.i really fedup with the services...kindly do the needfull.

Dec 13, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Nov 08, 2021

Updated by Boxer Kuttikad Safexpress — Socks/comblaing about delay of courier service
B
Boxer Kuttikad
Nov 8, 2021
Mark as Resolved

I have an courier from jabalpur, it is shipped from there on 1-nov-2021.till now i did'nt get it, i tracked on shipping on 5th nov it shows item in banglore, i tryed to contact on customer care number for sevral times, they put me on waitng for 6-9 mintets then finally they told customer executive is unavilable and they will call back...but i didnt get any call back...safe express is waisting my valuble times.i really fedup with the services...kindly do the needfull.
Was this information helpfu

Verified Support

Nov 09, 2021

Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Sir, I am a defence officer. I have booked house hold items on transfer from Gangtok to Rangreth (Srinagar J&K) vide way Bill no. 99134503 and an other from Gangtok to Kurukshetra vide way bill no. 99134504 both dated 21.10 .2921. On 05 Oct 2021 a delivery van came to my home for delivery of items, it is seen that the items despatched for Rangreth, Srinagar sent to Kurukshetra for delivery where as the items booked for Kurukshetra sent to Rangreth, Srinagar.
It is a blender mistake done by the staff of your company. It is marriage function at my home . I am waiting for the luggage. But to the luggage were came for delivery totally wrong.
Kindly look in to the matter and ensure for quickly delivery. It is very bad experience for me. Regards

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 8, 2021

Verified Support

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I have submitted my two bag on 23rd September 2021 vide way bill no. 99005293 in Leh but one bag out of two has not been delivered till date. It is also stated that only one bag has been mentioned in builty/bill paper while I have submitted two bag mentioned in my way bill receiving. Please solve this issue as soon as possible.

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Safexpress Customer Care

from Gurgaon, Haryana

Nov 6, 2021

Verified Support

We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Refer to Safexpress way waybill number[protected]. It was regarding my household items delivered from Johrat, Assam to Shahjhanpur, UP. During the delivery of items it was found severely damaged which is not acceptable from company. If you people can't deliver it safely than stop or either close this company because there is nothing safe, even a iron trunk. See photos att. I want you people to look into this matter. As it is not acceptable from a reputed firm.

Dec 14, 2021

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2021

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

Verified Support

Nov 08, 2021

Safexpress Customer Care's response We request you to share your contact details so that we can assist you in a better way.

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Address: Bikaner

Parcel dispatched from Udaipur to Bikaner through jaipur route on 27.10.2021 but parcel was not forwarded to Bikaner from Jaipur hub

And no satisfactory answered by the Bikaner courier person

Yours faithfully
Lavish goyal...

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