Safexpress Complaints & Reviews

Team Safexpress, Greetings!! An order was placed with HomeShop 18, Order #[protected], on 16th-Nov’13. Advance payment of INR 6399/-, was made opting 3EMIs option through my HDFC Credit Card. On 19th-Nov’13 (around 19:23) I received an email confirmation from HS18 Team that my product has been shipped vide AWB #[protected]Name of the courier company was not mentioned). I myself called up HS18 Customer Care and came to know that it was “Safexpress”. After confirmation with HS18 Team I tried to track the shipment online through “Safexpress official website”. The WAB No. was reflecting “No Data Found”. I tried to contact Safexpress customer care but my calls were not ansered by their Noida NSEZ branch office. The very Next day I called up HS18 customer care to report the same issue, the explanation which I got was that it may be due to technical issues with Safexpress website that no data is being retrieved. The representative himself tried to fetch the info but he was also getting same information “No Data Found”. Same day I called up Safexpress Customer Care and came to know that the shipment by AWB # 36476230 has already been delivered. I was shocked by this statement as we were still waiting for the product to be delivered. I instantly called up HS18, Customer Care once again and reported the issue. The HS Team took it very lightly and said “Deliver of the product is not possible” because the product has been shipped yesterday i.e. 19th-Nov’13 by no mean it can be delivered same or very next day. Please wait for 4 working days it may be that due to (reason not specified) we have wrong data in regards to “AWB #”. I thought that if HS18 team itself is confirming that the shipment is not delivered and it may be due to data mal functioning or something else, I was okay with the same and asked HS18 Team to get in touch with Safexpress and clear the issue. Yesterday 21st-Nov’13, I asked my sister “Jaya Pawar” Note: The shipping address and contact number provided for the shipment belong to my Sister. to call up both the customer care “HS18 & Safexpress” to track the status. Again she got same reply from Safexpress that the order has been delivered and by HS 18 that its not delivered yet and same will be delivered today i.e.22nd-Nov’13. Today, to our surprise the HS Team itself is saying that the product has been delivered on 19th-Nov’13 itself. Here’s my Questions for both HS18 and Safexpress Team: Home Shop 18: When I reported your Customer Care that I am unable to track the order details through provided AWB No. why no action was taken by your team? When I myself gathered the information From Safexpress team that the shipment has been delivered. Why no action was taken? Safeexpress Team: On my behalf (taking my name) the shipment was delivered to someone unknown what proof of identity was checked by your field executive before delivery. I don’t know what issues you both “HS18 & Safexpress” have, I as an customer has been cheated by both the parties. This is my final reminder to both please ensure that the shipment is delivered by Monday (25th-Nov’13) on my sisters office address (address registered for shipment). Else, I will be forced to publish both the companies in Print, Social Media and will lodge a legal case against you via Consumer Forum. Kindly treat it as an urgent. Annoyed Customer, Anand Singh +91-[protected]

Dear Sir / Madam

This is gentle reminder about the consinment no[protected]. as per last discussion we have issued the fresh road permit on 15.10.13

our material was dipatched on 27.09.13 from bangalore but due to safe express pathetic service till date we have not recieved the same. even your customer care no is also not approchable so only option we have to lodge complain through mail. even after 21 days in transit, our material is still lying at jamshedpur from 4.10.13 which only 350km from our address. we are not intersted in anykind of problem of yours as 21days is too much to wait. last time we got promise that we will recieve material as soon as possible but till date the story is same

Dear Sir,

My company is a pharma marketing company having a tie-up with safexpress courier agency ,
our goods has been dispatched many times from kanpur to bareilly , we paid for that 3 times more as compare with transport agencies, after that we are unable to get our goods on time , from kanpur to bareilly goods delivered on time (in two/three days) but here at bareilly office of safexpress , employee are very lazy due to that only they carry my good 8 to 10 days as hold at their office,on behalf of that i was get loss Rs. 45,000 last month, they hold my goods without any reason kindly let me please revert back how i may claim that amount of my loss due to their late service / delivery.

one recent case our kanpur distributor had send me one cartoon as courier on dated 4/july/2013 and that cartoon has get delivered at bareilly safexpress office on 5/july/2013 but till time 7:28 pm dated 10/july/2013 i unable to get this cartoon after of my many call to safexpress kanpur & bareilly office.

i want my compensation of my loss @Rs. 45,000, also want to their service on time in future, kindly suggest me action against this.

regards
vidhu anand
[protected]

Recently I sent a parcel from Bangalore to Indore. First of all, the parcel was delayed by more than 3 days. Over that despite having paid the entire amount, the invoice made is "To be paid". The concerned supervisor in Indore named Brajesh, phone [protected] thought that sending the message to Bangalore is enough to rectify the issue. Despite telling him that the next day I have to leave to Kolkata, and if not delivered I might raise complaint. The response I get is "Do whatever you can?" I don't know if this is the behaviour of all Safexpress employees or just this one. To sum it up - horrible, disastrous experience.
Moreover I am a PG student myself, and would recommend my fellow students to be cautious of such delivery networks.

I just used Safexpress for the first time for my daughter.

In one word the experience: “Horrible”. And worse customer handling agents. This guy Kamal, cell number [protected] kept lying about the delivery time and date. He is in your Ghaziabad office. On top of that he was trying to blame us for the delay in shipment. The boxes started from Goa on 16 May and were delivered yesterday evening (24th May 2013) after too much of follow up. One box was torn too. Yet to ascertain if something is missing. Our Airway bill no. is 33939904. I will never use this courier and will alert to all my friends family too.

Mukul.

I used the Campus2Home service of Safexpress to transport my luggage from IIT Roorkee to Ranchi, my home place (waybill number[protected]. When I received my luggage I noticed that it was sealed using a different tape than the one I had used. On opening the boxes, I found some items missing. I have lots items like hair dryers etc which cost a lot. I would not recommend using this service to anyone.

I am student of IIT Kharagpur. On 11th May, 2012 I sent my luggage by SafExpress service. Its waybill number is 24933458. I received my goods on 16th May. My luggage included 2 bags, one carton and one trunk. Trunk that I received is highly damaged. It is an iron trunk, hence cannot be damaged so easily, do not know how it was transported that it is completely distorted and damaged, not in a condition to be used in future.

This is not expected from such a reputed company.

Consignment Note No:29576908
Date of booking from Delhi:27.03.12
Mode of Transport:By Air

Dear Official,

Plz refer to the C/N No and date of booking mentioned above.Material has to delivered to Lawrence & Mayo at Kolkata Park Street area.Due to urgency material had to Air Freight and had to deliver on 29.03.12 early hours.

But till now the material not received.Any damage caused to the material,the concerened agency will be responsible.

This material is so urgent that,we are unable but to complin.We are tracking this agency's concerened person at every 15 minitues apart.But they are not entertaining us at all.

Please do the needful.

Regds,

Suman Dutta
M:[protected]

tracking no 28010808

till date it will not deliver to my address

that fraud company toll free no is not working if you dial the no ring only going nobody attend the call in past 3 days

i think it will cheat all indian people

i will advice all people no body book courier in that fraud/cheating company

thaning u

sir, we booked goods for Srinagar(jammu&kashmir) on 08/08/2011 through Safexpree private ltd for M/s Shah Data Equipements. The Way Bill No Is 27864451 from Delhi tp Srinagar. The Pick Up Person Was Mr Diwakar,
The To Pay Charges rae Rs 5680/-. Now In Srinagar, They Are Charging Rs 6600/-.
Saying That If you not Give This Amount , We will Not Give You the material .
my complaint is why should be pay more than the To Pay Charges return on Way Bill .
This is total curruption .
Now We realise , Why Mr . Anna Hazare Is on Fast . Loking farward to have action , as our material are with them .
Thank you ,
Neeraj Kumar Roy ,
[protected],[protected]

I would like to informed you that I got my consinment[protected] y'day(23/02/2011) at 6Pm, unpacked by your driver Mr.Babu and found that the W.Machine was not intact.It fully damaged.Electrical motor,Top and bottom of washing Machine body fully damaged with side wall.

All the electrical wiring turned out ,motor ,pully and shaft fully broken.The holder is broken for mounting of the motor with washing machine drum.

Now the condition is only need to throw to bin.

Way Bill no: 23960170, despatched from Balasore on 14th Febuary'2011.

Item was IFB washing machine with original packing.

Received the washing machine was not intact,fully damaged,.

This is the for your information

I already written in your delivery copy and handed over to the deliverer.
Attached the photo of the washing machine.

Sir,
We had arranged one consignment from "Palwal- Hariyana" to "Trivandrum" by AIR through SAFEXPRESS. The booking was done vide waybill no. 25899360 on[protected]. Agreed by the Palwal office of SAFEXPRESS that the consignment will be deliverd within 24 hours, accordingly the bill was raised for Rs.3000/- Ccopy received from the booking person attached here with and the corrected copy also after delivery.

After soo many followups we had received the consignment on[protected] by 01.50pm at our office. At that time we had called their Delhi office and reported that consignment delivery by AIR is delayed like this, bill amount had been recivsed etc., One Mr.Atul (atul.[protected]@safexpress.com) had said one simple SORRY and told that " if you want to take delivery just pay and take else we will return the consignment", Such a irresponsible person sitting as TOP Official at SAFEXPRESS.

Since the Material was URGENT , we had taken the delivery by mentioning in the return way bill "with protest" taking delivery. For the DELAY of supply to our client, they had charged us Rs.25000/- as penalty. So inorder to avoid further penalty and delay we were forced to take the consginment.

I would request you all not to deal with SAFEXPRESS for URGENT delivery of Consignment.
I would request FORUM to take up the matter and let SAFEXPRESS reimburse the charges they had taken to deliver.
First bill from Palwal , correction made int he same bill from TVM office and a final print out is also attached here with for your perusal

Ramesh

Ref: Way No.22382420

Dear Sir,

I had sent my used house hold item to my home place Kerala from Bhadohi/U.P through Safexpress Ltd on 08.03.2010 and the same I had received on 17.03.2010 in damaged conditions. I had complaint this Safexpress Kollam office while received the goods. I had submitted a written complaint along with photographs as advised by their Head office/New Delhi. After several reminders they were finally promissed that they will settle my claim within end of June,2010. But till date they did not settle my claim even after several reminders. Now they are not interested to reply my mails.

So I request you to kindly do the needful.

Santhosh Kumar
Sruthi Layam,
ChittasserrymKamukumchery
Avaneeswaram.P.O, Via-Kunnicode
Distt.Kollam,Kerala

To
> The Branch Manager
> LIC OF INDIA
> Jeevan jyoti,Link Road
> Cuttack( Orissa)
> Dear Sir
> I had purchased a Market Plus policy from your Branch in 2006 for Rs.20000 only.Now I want the maturity payment of the same as per current NAV,as I require the money.
> I have Enclosed : 1)Policy bond no.[protected] in original.
> 2)Discharge letter duly signed with revenue stamp.
> 3)Affidavit in original regarding address proof.
> 4)xerox copy of Driving Licence.
> and send to your end on dt.28.01.10 through speed post.
> So kindly give the despatch details and status of my Maturity value cheque.
> Thanking you and hope for your most favourable action in the matter.
>
> Regards
> Manveer singh
> Haridwar
Phone no.[protected]

safexpress being a courier company. we ms saawaria,karnal,haryana sent a parcel to ms S.k.Montu,howrah on 09/09/2008 by way bill no.16879683. The parcel was delivered to the above mentioned party almostafter a month and on receipt it is been found that a total of three sarees of rs.13500 being missing. After registering serveral complaints to the company my grievence has yet not been solved for recover for loss of stock-in-transit.

Surface Consignment; waybill number 19276540
Consignment handler Alok KR Singh and Birendra Gupta.
Our goods (shipment) was picked up from Delhi on the 10th of October by Safexpress to be sent by to Kochi Kerala. I was informed by Alok, Birendra and Sandeep in the Delhi office that it would take four working days and reach Kochi Kerala; latest on the 16th of October.
As well as the Safexpress website, head office and Delhi office.
However today, 20th of October and our shipment still not reached Kerala Kochi as I just called the Kochi office.
Even after Alok Singh assured me that the consignment would reach on the 16th of October
However repeated calls and trips to the Safexpress Delhi and Gurgaon head office and to the Safexpress office in Kerala has given us no answers or results.
This compliant is regarding non-performance and delay of delivering goods.We have still not had our goods delivered to Kochi!
Neither is my compliant been registered by the company or have I got any response by e-mail after repeated e-mails being sent to their ids; [protected]@safexpress.com, to Alok KR Singh or Birendra delhi.[protected]@safexpress.com sharin.[protected]@safexpress.comor at their website feedback form or the complaints made on the Safexpress toll free number [protected] as well.
I was given mis-information and Safexpress is charging for a service that they company does not provide.
Will Safexpress pay for our daily damages and loss of revenue because of they delay that has not only caused us stress, financial loss but also loss of business due to the delay in delivering our goods?

dear sir/ madam,

Name : Ravikumar

EPF No. DL/19554/205

Company Name : Safexpress Pvt Ltd.,

With reference to the above subject, i have submitted the epf withdrawal form to M/s.Safexpress and the same has been submitted to epf office- delhi on 09.09.09.

i have checked the same with web site , i am very sorry to say that, the information showing the web is " form not received" updated date is 16.09.09.

please arrange to settle my amount...............

i am anticipating your quickest co-operation in this regards

thanks & regards
ravikumar

Believing safexpress to be the best logistic solution provider I made a big blunder in my life. There are lots to be done regarding providing better service rather then claiming self to be the best. The awards and certifications became valueless when a customer breaks into tears after receiving a consignment where goods are heavily damaged and even a couple of goods are missing.

The same happen with me when I booked a consignment...

Hi,
I strongly complain the response of idea care at various locations (delhi and noida).
My concern is this that i got a call from idea care and they offer me one scheme and requested me to convert my prepaid no. into postpaid no. After listening the scheme i agree to that and then they send one person to collect the amount of Rs.500 and gave me the receipt of that amount.That person gave the new SIM also.

But even after 12 days my old no is still prepaid and that new SIM is with some another no. which is totally useless for me because i do not want to change my no at any cost.

I kindly request you to please look into this matterASAP.my no is [protected]

Ami Bhatt

safexpress courier


SEE THE BELOW COMPARISON

SAFEXPRESS IS CHARGING FIVE TIMES MORE THAN OTHER COURIERS

1, GR NO 18450223 FROM LUDHIANA TO FARIDABAD TO PAY
CHAGED WEIGHT 50 KGS, GOODS VALUE 19156
BASIC FREIGHT RS 300 (TOTAL 900/-) AND YOUR PEOPLE ASK FOR 1000 TO CONSIGNEE
FOR THIS SAME SERVICE D2D AND PATEL COURIER CHARGES ONLY RS. 250/- EVEN BETER SERVICE THAN YOU.


2, GR NO 8450221 FROM LUDHIANA TO DELHI TO PAY
CHAGED WEIGHT 40 KGS, GOODS VALUE 22940
BASIC FREIGHT RS 240 (TOTAL 1096/-) AND YOUR PEOPLE ASK FOR 1196/- TO CONSIGNEE
FOR THIS SAME SERVICE D2D AND PATEL COURIER CHARGES ONLY RS. 200/- EVEN BETER SERVICE THAN YOU. (THIS CHARGES 300/- MORE EVEN WEIGHT IS LESS THAN THE FIRST ONE)


WHAT IS THIS You are charging five times extra than all other good courier companies and your delivery guys also demands Rs 100 extra than bilty.
and the delivery is three days to delhi or Faridabad
our consignee forced us to send these goods back to us due to overprice freight