Safexpress Complaints & Reviews

I've ordered transportation of my two wheeler from Kumbakonam, tamilnadu to rishikesh, uttarakhand.
They picked up my bike on 27/09/21.
1) The total amount said by employee(Shiva) to me is 7500 rs but he collected 8000 from my father
2) Didn't provide any recipient
3) Till 07/10/21 as of now I didn't received my bike although he assured it will reach in 4-5 days.
4) He has been avoiding my phone calls and texts.
5) His phone number is [protected].
6) please look into this or I'll file a police complaint.

My request no: REQ[protected] was raised on your website on 3rd Oct and I spoke to the call centre executive on 4th Oct at 9 AM and he confirmed that my package will be picked up on 5th Oct between 11 AM to 6 PM. I received a call from Joseph on 4th Oct and he also confirmed that Srikanth would pick up the package on 5th Oct. Spoke to Srikanth on 5th at 11 AM and he confirmed that he will come for pick up between 1-1:30 PM. Started calling him from 1:30 till 3 PM, no answer. At 3:30 he called and told that he slept and didn't check his mobile and promised that he will pick up by 10:30 today i.e. 6th Oct. Calling him and his manager Joseph since 9 AM, no one is responding. Safexpress toll-free no. is always down. No one can imagine a customer's irritation and urgency to deliver things. Someone's life and career can be dependent on this delivery. But who cares!!! highly disappointed.

Dear sir
my parcel no .92051495 booked through safexpress pvt ltd is not delivered till date...

My consignment is arrived on[protected] but buxar safeexpress manager not sending me my consignment he said why you send this and heavy n big consignment... They dnt knw to how to talk with elder ... Worst experience in my life whn is talk to me as well as with my father

I had sent goods from guwahati to bangalore with tracking id[protected], all good came in fine but they broke some of the articles which were culutural artifcats from my state hometown due to not proper storage and handling of the product, clothes came in fine but essential thing only broken, disappointed with the service, i expect and apology for the same as i am not able get it repaired it in bangalore, your company should refund me the money or compensate me for the trauma and bad experience

I had shipped a box/trunk 3x2 size from Delhi Cantt to Narangi Military Station Guwahati on 24 Sep 21. Waybill no 96057376. Even after expiry of 9 days the delivery is delayed. The tracking sight is showing that shipment has reached Guwahati on 29 Sep 21. I am an army officer and the box consists of army uniforms I require to wear in parades. Kindly reconcile.

Left side indicator and fibre visor near the fuel tank damaged

My waybill no:[protected] ...Till now I am waiting to receved my goods..plz send me tomorrow early...I am waiting...my contuck no [protected] and [protected]

My waybill no[protected].Till now I canot receved my things..they cannot contact with me...I am till waiting to receved now...plz do your best...i am waiting ..

Dear Sir/Mam

To: The Head office
Safexpress

Our supplier said that they have booked the goods of 480 kgs of Green Cardamom through your Kattappana Safexpress with 10 PP Bags (50 kgs x 9 bags - 450 kgs) & 30 kgs (1 Bag).

But we have received the goods of only 463.400 kgs

10 PP Bags

50 kgs x 8 bags - 400 kgs

48.400 kgs (1 Bag Damaged)

15 kgs (1 Bag) - 15 kgs

Total - 463.400 kgs material only we have received and we have tried several times to contact Safexpress Kattappana about this issue and all our efforts end in vain and we have not got any proper response from your Kattappana Safexpress.

We are herewith attaching all the Whatsapp screenshots from our supplier and Safexpress Kattappana for the same and bag photos for your reference and we will wait for your sincere feedback soon.

We are dealing with many of the transporters but we have not experienced this kind of issue before.

1) Material LR was given one week before and material moved from Kattappana after one week.

2) Bags are Damaged

3) Quantity is decreasing from one bag

Looking forward to having your kind reply..

Sincerely,

CHOLA SUPERFOODS
7/134-6, KRISHNARAJAPURAM
7th Street, Tuticorin - 628002,
Tamil Nadu, India

The material was booked on 16th sep 21 & the last update was 18th sep. Then after there was no update on tracking.
How I will get to know that wheather my material is in transit or not and transit status update.
ID 98403996. Kindly update the status.
Thank you

Damaged materials found under the Way Bill no. 95030203 dt. 6-9-2021 as under details :


During Qty Verification of the received shipment, we open the box & found damage material as mentioned below.

1)
Item Code : EFLFX000019

Item details : Lamp for high bay lighting

Received Qty 25 Nos

Damaged Qty - 1 nos

Inv Item sr no. 12 ( Inv. copy is attached )

2)
Item Code : EFLFX000003

Item Details : Tube rod, 28W, 230 VAC, 50Hz

Received Qty - 300 Nos

Damaged Qty - 84 nos

Inv Item sr no. 14 ( Inv. copy is attached )


Please take necessary corrective measures.

I was a happy customer of your esteem service. However, the last parcel I had serious issue. My parcel bearing ID 95373457 from Pune, Maharashtra to Tamenglong, Manipur was pending for almost 3 months, which I understand has been kept pending from the branch due to a long period of lockdown. However even after lockdown has been lifted, delivery to the promised destination cannot be done by your service. Alternate delivery address near the branch office was arranged as per the request from the branch office and was finally delivered. However, while safe express have failed to deliver to the promised destination upon extra payment, the extension charges of Rs. 1500 is not refunded nor mentioned at all by safe express. This is totally unfair.

I have tried writing mails as suggested by customer service, however there is no response so far. Please sort out as soon as possible 🙏.

Since was in meeting your person called me 2 times after I called the guy asked for the location saif I am not coming I reach my ofc. . As requested sir you called me 2 times later I called He denied to come told me am not coming will come tomorrow duty over what is this. . If my courier is not coming today please cancel it ask your employee to pay the whole am out of courier I will not receive the parcel by tomorrow.. His name kannan [protected]
Waybill number 98743614

Since was in meeting your person called me 2 times after I called the guy asked for the location saif I am not coming I reach my ofc. . As requested sir you called me 2 times later I called He denied to come told me am not coming will come tomorrow duty over what is this. . If my courier is not coming today please cancel it ask your employee to pay the whole am out of courier I will not receive the parcel by tomorrow.. His name kannan [protected]

Sir my box is damege

Waybill no[protected] had booked by 14th August and reached destination point by 18th August 21, on behalf of this I had requested for delivery more then 15times also rised complaint at CCN toll free number by past 8days a ago but still on date there not any action taken against that, also some of Mobile number given by Toll free executive. Which number's are not answering mode & no one responding other side, I think it's not logistic company it's completely road side truck go down, as a customer Very very extremely bad experience for me

Dear,
Costomer care I have booked my packets from Bhubaneswar to zamania with way bill number 97521094 these material was arrived on 28 August till now this material is on hold. The concerned person called me and took my exact address and from that day he is telling me to deliver my packets on every next day now he is not picking the call. Even they chargerd me 1500 extra money for delivering the materials.

I am really unsatisfied with your commitment with costomer.

This is to inform you that I dispatched my box from Lucknow to Jammu via Safexpress (Bill no :[protected]. I would like to inform you that the consignment was mishandled and the box is totally out of shape. I want immediate action on this.

This consignment was CHHINDWARA to Bangalore booked on 26-aug-2021 thy commuted to delivery on[protected] to day is[protected] Still not delivered the consignment and also Customer care not Providing the local warehouse contact no also to follow-up's compare to other transport it very Late and also Price also Very High i am Requesting to all before booking think and book