Safexpress Complaints & Reviews

Dear Sir/Mam

To: The Head office
Safexpress

Our supplier said that they have booked the goods of 480 kgs of Green Cardamom through your Kattappana Safexpress with 10 PP Bags (50 kgs x 9 bags - 450 kgs) & 30 kgs (1 Bag).

But we have received the goods of only 463.400 kgs

10 PP Bags

50 kgs x 8 bags - 400 kgs

48.400 kgs (1 Bag Damaged)

15 kgs (1 Bag) - 15 kgs

Total - 463.400 kgs material only we have received and we have tried several times to contact Safexpress Kattappana about this issue and all our efforts end in vain and we have not got any proper response from your Kattappana Safexpress.

We are herewith attaching all the Whatsapp screenshots from our supplier and Safexpress Kattappana for the same and bag photos for your reference and we will wait for your sincere feedback soon.

We are dealing with many of the transporters but we have not experienced this kind of issue before.

1) Material LR was given one week before and material moved from Kattappana after one week.

2) Bags are Damaged

3) Quantity is decreasing from one bag

Looking forward to having your kind reply..

Sincerely,

CHOLA SUPERFOODS
7/134-6, KRISHNARAJAPURAM
7th Street, Tuticorin - 628002,
Tamil Nadu, India

The material was booked on 16th sep 21 & the last update was 18th sep. Then after there was no update on tracking.
How I will get to know that wheather my material is in transit or not and transit status update.
ID 98403996. Kindly update the status.
Thank you

Damaged materials found under the Way Bill no. 95030203 dt. 6-9-2021 as under details :


During Qty Verification of the received shipment, we open the box & found damage material as mentioned below.

1)
Item Code : EFLFX000019

Item details : Lamp for high bay lighting

Received Qty 25 Nos

Damaged Qty - 1 nos

Inv Item sr no. 12 ( Inv. copy is attached )

2)
Item Code : EFLFX000003

Item Details : Tube rod, 28W, 230 VAC, 50Hz

Received Qty - 300 Nos

Damaged Qty - 84 nos

Inv Item sr no. 14 ( Inv. copy is attached )


Please take necessary corrective measures.

I was a happy customer of your esteem service. However, the last parcel I had serious issue. My parcel bearing ID 95373457 from Pune, Maharashtra to Tamenglong, Manipur was pending for almost 3 months, which I understand has been kept pending from the branch due to a long period of lockdown. However even after lockdown has been lifted, delivery to the promised destination cannot be done by your service. Alternate delivery address near the branch office was arranged as per the request from the branch office and was finally delivered. However, while safe express have failed to deliver to the promised destination upon extra payment, the extension charges of Rs. 1500 is not refunded nor mentioned at all by safe express. This is totally unfair.

I have tried writing mails as suggested by customer service, however there is no response so far. Please sort out as soon as possible 🙏.

Since was in meeting your person called me 2 times after I called the guy asked for the location saif I am not coming I reach my ofc. . As requested sir you called me 2 times later I called He denied to come told me am not coming will come tomorrow duty over what is this. . If my courier is not coming today please cancel it ask your employee to pay the whole am out of courier I will not receive the parcel by tomorrow.. His name kannan [protected]
Waybill number 98743614

Since was in meeting your person called me 2 times after I called the guy asked for the location saif I am not coming I reach my ofc. . As requested sir you called me 2 times later I called He denied to come told me am not coming will come tomorrow duty over what is this. . If my courier is not coming today please cancel it ask your employee to pay the whole am out of courier I will not receive the parcel by tomorrow.. His name kannan [protected]

Sir my box is damege

Waybill no[protected] had booked by 14th August and reached destination point by 18th August 21, on behalf of this I had requested for delivery more then 15times also rised complaint at CCN toll free number by past 8days a ago but still on date there not any action taken against that, also some of Mobile number given by Toll free executive. Which number's are not answering mode & no one responding other side, I think it's not logistic company it's completely road side truck go down, as a customer Very very extremely bad experience for me

Dear,
Costomer care I have booked my packets from Bhubaneswar to zamania with way bill number 97521094 these material was arrived on 28 August till now this material is on hold. The concerned person called me and took my exact address and from that day he is telling me to deliver my packets on every next day now he is not picking the call. Even they chargerd me 1500 extra money for delivering the materials.

I am really unsatisfied with your commitment with costomer.

This is to inform you that I dispatched my box from Lucknow to Jammu via Safexpress (Bill no :[protected]. I would like to inform you that the consignment was mishandled and the box is totally out of shape. I want immediate action on this.

This consignment was CHHINDWARA to Bangalore booked on 26-aug-2021 thy commuted to delivery on[protected] to day is[protected] Still not delivered the consignment and also Customer care not Providing the local warehouse contact no also to follow-up's compare to other transport it very Late and also Price also Very High i am Requesting to all before booking think and book

I complain before as my packages are not delivered
Its been more than a month now and package was send from delhi to sesawng aizawl district
My packages was reach aizawl on 11 august and the courier keep changing the date for delivery
I have 26 packages and i spend almost rs. 40000 if i haven't received my packages on august month im gonna file FIR and you have to compensates for the money i spend to send stuff and all my product money

Vendor Mrs Polycab International has dispatched material through safexpress courier service from Bhiwandi, India to HPCL Terminal Vijayawada, Andhrapradesh with LR No 96534091 in the second week of August.By tracking the LR no we came to know that the material received to Vijayawada on 24 Aug and showed Out for Delivery the next day.Today is 28th and still material not received at the site.
We have never seen such useless service .Top management of this Logistics service doesn't bother about the problems customers are facing.Deliveries are not done on time and nobody even bother to respond.
This is literally the worst of the Logistic service we have seen and public should avoid this.The Chairman of the company should take some responsibility and resolve the issues.It is better to shutdown the service for benefit of the public.
If possible kindly share the contact and address details of Head of this Logistics or better share these complaints to him directly.

Consignment was dispatched from Mumbai on[protected],
In portal after[protected] there is no status. Kindly update the current status of the consignment.

Docket no:96547493

Sir
sir mera parsal noida se tikmgarh ke liye book hua tha jiska traking no . hai 93093457 jo ki tikamgarh[protected] ko tikamgarh pahuch gya hai parsal out of delvry dikha raha hai uske baad bhi mere kai phone([protected]/[protected]) lagane ke baad bhi mujhe parsal nahi diya gya unka bolna hai ki aap texi ke paise do to bhejh sakte hai
regard neetes sales [protected]

Waybill NO. 96697654
Sir our material shipping date is 26 July, 2021 and arrived on same date but its still not delivered and not of delivery, I'm trying to contact on toll free and your safexpress expert from around 10days and yet not received any confirmation from them.
Every time I gets reply that it will be send in 24 hours but its been week everyday they say it will be delivered in next 24 hours but yet not out for delivery. they say they called me but never received any call tho I calls then Mr. Sachin of your side and he say next day but no calls at all until I do...
and if it will not be delivered by 24 hours I'll have to take legal action against your company.

Sir, my Way bill number is 93010870 dated 28 Jul 21.My luggage delivery was from Kathua to Kanpur.But at Kanpur, I received out of five only four my items.Out of five, one item is wrongly delivered to me which is no my item( luggage).I received dozen o[censored]sed empty paint plastic buckets in place of my Qty-02 single bed Matress .Please deliver me my qty-02 single bed matress and take away the wrong (luggage) item delivered to me.Sir, I shall highly thankful to you to deliver the qty-02 single bed matress to me immediately.My contact no.[protected].

I had ordered belongings from my hostel room in Goa. It took a lot of time to get delivered, and was DELIVERED WRONGLY. My luggage was delivered to someone else and someone else's luggage got delivered to me.
On contacting Sunil ([protected]), who was in charge of this, told me that he will fix it as soon as possible.
It has been more than 20 DAYS and the issue has not been solved yet. This guy Sunil, and Safexpress Goa ([protected]) have STOPPED RESPONDING TO MY MESSAGES AND CALLS. PATHETIC SERVICE BY SAFEXPRESS!!

Tracking ID/Waybill no. -- 89115448

Persons in charge :
1. Sunil -- [protected]
2. (Don't know his name) -- [protected]

PLEASE GET ME BACK MY LUGGAGE AS SOON AS POSSIBLE !!

I never see Worst experience in my life ... For 20km they taken to deliver 14 days...useless management.

For waybill number:[protected], for this consignment I have received my product as damaged.