Safexpress Complaints &amp; Reviews

I have lodged my complaint vide 00138075 on 25 June 2022. It's almost more than 15 days but no response till now about the status of my complaint. Kindly expedite and give me a feedback on my complaint status. I have submitted photos, videos as proof of breakage items I have received moreover mail you complaint in written on A4 size paper and mail you claimant form for breakage of my items. So expedite and mail me the status of my complaint. My waybill no. was 91478130.

Saatvik Sharma
[protected]@gmail.com

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I have lodged a complaint vide no
00138075 on 25 June 2022. It's almost more than fifteen days but no response and feedback on my complaint. Kindly expedite and atleast give me a feedback on my complaint status.

Saatvik Sharma
[protected]@gmail.com

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Jul 15, 2022

Verified Support

We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: Agartala

Dear,
I wants to inform you that every month from our company many materials comes to Agartala, and Delivery charges are paid by our company, problem is when delivery boy delivers the Courier he always try to take extra money from our client as a carrying charge which he should not take as our company pays the courier charges even if courier goes to 1st- 2nd - 3rd Floor, for that also company pays extra amount, but still Delivery boy always tries to take extra money from our clients.
Its a request please see this matter seriously, I have all the required evidence if required i can provide it.
And this issue should not repeat again.

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Jul 13, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

Safexpress Customer Care

from Gurgaon, Haryana

Jul 13, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

Safexpress Customer Care

from Gurgaon, Haryana

Jul 13, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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I want to know the exact charge on this way bill No[protected]

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Jul 12, 2022

Verified Support

Kindly share your contact details and waybill number so that we can assist you in a better way.

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Dear Sir/Madam,
This is to bring to your notice that a Consignment was booked from Shilong to Kolkata in My address Consignment no:[protected] of Rs. 2671/-
1st The Materials were dispatched on 4th from Shilong to Kolkata as To Pay Basis your Bill states charges as:-
1) Fright Charge :- Rs.1260/-
2) Value Surcharge :- 200/-
3) Surcharge:- 453/-
4) GST:- 408
5) Total:- 2671/-
They have...

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Waybill number[protected].
The trolley bag is damaged and in a very terrible state when received.

+2 photos

Aug 11, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Y

Yuvrajakre

Aug 16, 2022

Complaint resolved. Safexpress was very prompt in replying back to the complaint. Satisfied with the resolution provided by them.

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I had taken the service from jabalpur safex to bring my bike to Bangalore. The bike has dents all over the fuel tank

+1 photos

Jul 19, 2022

Complaint marked as Resolved

I still have a question why was my complaint marked as complete? I never heard from you guys? My issue regarding dents on bike fuel tank was never resolved. Contact number : 9082748436 waybill number : 107142262

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

Jul 12, 2022

Updated by akhilesh gulati [protected]

Waybill number:[protected]

Jul 12, 2022

Updated by akhilesh gulati Any update?

Jul 13, 2022

Updated by akhilesh gulati Any update?

Jul 13, 2022

Updated by akhilesh gulati I haven't heard from you guys

Jul 16, 2022

Updated by akhilesh gulati Why is this complaint marked closed?

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A

akhilesh gulati

Jul 11, 2022

[protected]

Waybill number:[protected]

Bike came with dents - Comment #4020588 - Image #0

A

akhilesh gulati

Jul 11, 2022

[protected]

Way bill number[protected]

Bike came with dents - Comment #4020613 - Image #0

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Address: Chandigarh, Pune, Maharashtra

I shipped my bike from Safexpress Chandigarh on 2 June 2022 to Pune (Receipt No: [protected]). For better safety of my vehicle I didn't negotiated also paid packing charges Rs 1000/- too. Today I got my bike but my left indicator is broken and AUX light mount is damaged. Its been clearly seen that vehicle is not handled correctly either at the time of loading and unloading. Same thing I observed at Amritsar Safexpress, although there was a ramp to unload the vehicle but taking an shortcut but not using it, they pulled the vehicle out of the truck directly on to the road, resulting impact on the lower end of the motorcycle and bad impact on the suspensions.

My Bike is KTM Adventure 390 and yes spares are too expensive, I need the compensation for the same

+4 photos

Aug 12, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Dear Sir/Mam,
Our two invoices whose docket no is[protected],[protected] both are emergency order which was billed at Nagpur pdc and it reached Kanpur on 05/07/2022 but those invoices are not delivered yet Our dealership distance is only 60 less and we are trying to contact but no answer

Aug 14, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your waybill number and contact details so that we can assist you in a better way.

Verified Support

Jul 08, 2022

Safexpress Customer Care's response Please accept our sincere apologies. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: Safexpress Rudrapur

Representative did not provide me with the GST invoice of my household good that is being transported. He has been declining my calls past 3 days.. payment done .. invoice not received. Poor management and behavior

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Jul 7, 2022

Verified Support

Apologies for the inconvenience caused, kindly share your waybill number and contact details so that we can assist you in a better way.

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My shipment started from source location on Monday 27th June 2022 and was supposed to reach destination max by 2nd July 2022, today is 4th July, I still haven't received my shipment also not getting proper response from the customer care.
Please refund my amount for the delay and inconvenience caused.

Aug 12, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Jul 04, 2022

Updated by Iksha Pandey My bill no[protected]

Verified Support

Jul 06, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.

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Address: Colive SIgnature Towers, Doddanekundi, Bengaluru

WayBill Number:[protected]
I have registered to transfer my bike through safexpress, and they told me it will get delivered in 4-5 days. It has been 9 days now and I haven't yet received any update on this, on tracking. it shows it is in transit.
Please deliver it as soon as possible, or update me with the exact status.

Their helpline number is always busy, never picked the call, so much frustrated by this, not expected this from safexpress.

Aug 6, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: New dar drug deal

I am New Dar Drug Deal Budgam Kashmir sir I have a consignment pending at Srinagar office from last two days I have contacted one Mr Umer bearing cell no.+[protected] yesterday but as per govt. order my office was closed. Mr Umer argued with me a lot .now today I called him again now he is asking me to receive consignment on my own .it's unfortunate I have already paid for my services.why i was treated like this .if you suggest me to stop...

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Dear sir,
I have booked parcel from bodh gaya and bangalore. But even after reaching to bangalore my parcel was not delivered to me on time it took 4 days extra for delivery as the driver was on leave what i was told.
"Waybill no.[protected]
Delivery branch Bangalore
Packing was opened and tape was cut open, materials found short". This was complaint i made to bodh gaya office he promised for compensation for...

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Refer to the image attached. I called up safexpress delivery @[protected] (or I was directed to this number by some safexpress employee). Now, this person is committing everyday to deliver and has delaying it since last 10 days. I have booked on 14th June but still parcel is not received in bangalore. Would request you to help us in the delivery of the luggage...

+1 photos

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Address: No. 92, Porur truck road. Katupakkum chennai 56

Website: Expresscargocourier

I have made a pick up request to safe express. This person from Express courier and cargo came to pick up saying that its from safexpress. Now they have not sent it through safexpress, , and my parcel has not yet been delivered even after 2 weeks, , even though they took the charge saying it'll be delivered within 1 week.
Please get back on how a pick up request made to Safexpress, given to someone other courier without the customer consent.

Aug 14, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: House No.-298,Near St.Charles School,Hesag,Hatia,Ranchi

I had ordered an e cycle from 91 outdoors on 17th June 2022, they sent in safexpress the consignment reached to ranchi and their warehouse is just 20min from the delivery location on 25th June it self but still i didn't receive my package and I also submitted query several times, i didn't get any response from them.
Safexpress Waybill no. :[protected]
[protected]@gmail.com

+1 photos

Jun 28, 2022

Complaint marked as Resolved

They delivered the cycle today

Safexpress customer support has been notified about the posted complaint.

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I have send my parcel through safexpress, , but it has not being delivered even after 2 weeks. The waybill number given to me, , was wrong. It has been delivered to a different person and different address. I have send request to update me, , but to no avail. The safeexpress team is not updating me about my complaint or not acknowledging .. as a customer, , I have the right to know whereabouts of my parcel or the problem with this parcel delivery, as I have paid for this service. Kindly do the needful and update as soon as possible

Aug 9, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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A

Ayio

from Chennai, Tamil Nadu

Jun 28, 2022

A pickup request made through safexpress. But how can Rivigo team pick up my consignment when I have made request through Safexpress??
How can I get a waybill number from safexpress??

Not receiving my consignment. Giving wrong waybill number. - Comment #4014141 - Image #0

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