Safexpress Complaints & Reviews

Bunch of frauds! Booked Safeexpress logistics for safe movement of goods considering the brand. The final bill I received was no where close to the initial quotation provided as they added N number of hidden charges. This should have been informed before loading the goods, but the staff kept claiming that these are mandatory charges. However, while booking they had confirmed that the quoted price + tax would be final amount. The staff was extremely irresponsible and rude to us. We could negotiate very less and had to pay almost 30-40% additional cost than initial quotation. The movement was also delayed. Instead of 5-6 days, they took more than 12 days. Post receiving the goods, several items were damaged, but the staff just hangs up the call without addressing any issues. They also charged us for unloading and unpacking. It was not taken care and now they are not even receiving any of our calls.

email used: [protected]@gmail.com
contact person: Sahil Siwach, Sandeep kumar, Vikram verma.

The consignment was Mishandled and also some products are missing.

My waybill no 96629003 has been recieved fully damaged and leaked

We are to contact your representative regarding this shipment but they have not provided me details when the material will dispatch.

It is around 20day from sending the shipment not does not provide us with the correct details of dispatch.
Please find below the tacking details

Regards
Taruna Gupta
[protected]

Dear Sir,

We have worked on holiday to get the material ready at our Ankleshwar plant as we needed to send to customer urgently.
Safex being fast we payed more and booked consignment through safe however to my surprise I find that still consignment is lying at Baroda.
Waybill[protected].

Regards,

Saqeeb
# [protected]

Sir I brijesh kumar singh booked my household item from Tinsukia to Jaisalmer on 15 Se 21 which was delivered on time but my washing machine was damaged.Further I complain the same through mail to [protected]@safexpress.com I got complain number which is COM[protected] but still I did not get any solution plz do needful

My tracking n[protected]. I am not getting the parcel. I have tried to connect the customer care. But no one responded.Line busy

My waybill no is 99955438. I received my household items in pune on 6 December which sent from Srinagar. While receiving I didn't opened my items and next day I went for office work for 4 weeks in out of station. Yesterday after arriving I opened my packing items and saw that my fridge was broken my scooty was also cracked my steel box was broken and seems smashed. I am sharing the photos of the same. It's a very bad service from safexpess....

Hello,
My Package Booked 22 December 2021 at Greater Mumbai to Pali. This parcel show Undelivered and don't any response received by Dilivery person. Please check it and reply this issue. Already have 10 days delay.

Ur team has not yet called me nor there is any follow up in the process. Been waiting for three days to get my packages picked up from my address. Have already waste my three days. Please look into this as soon as possible... i m really upset with process. If in case o[censored]r inability to serve, the customer must be acknowledged regarding the same so that he/she can look for an alternative. You are not supposed to make false promises to the customers. It costs much.

Your upset customer

Dear Sir,

We are the dealers of the scientific instruments and chemicals and located in Ladwa (Haryana). One of our company sent the material through safexpress having Tracking No.[protected].

The material is lying with safexpress from 25/12/2021.

Till now we did not recived our material.

And if we call to your representative in Kurukshetra, he is not ready to answer the things and did not tel about the location and even about the Delivery.

We never expect this type o[censored]nprofessional behaviour from Safexpress.

Material is very urgenly required as it belong to some emergency, but safexpress is not bothered about the same, and even after 3 days, we did not get the material.

This is regarding the WAYBILL NUMBER:[protected] and[protected].

I and my friend had to get our belongings couriered from our hostel (IIT Roorkee to Home, Kolkata). I had called up the nearby Safexpress center (+[protected] to inquire about the charges (Roorkee to Kolkata) for the campus to home service with carton boxes provided by the company. I was told it will be Rs. 590/- per box+300+ 18% tax.

Later when the pickup boys arrived they charged us Rs.690/- per box+300+18% tax and on objection, they reduced a slight amount of about Rs. 300 on each bill. To our surprise when the boxes were delivered to our doorstep we found that the S.N.S.D. copy (carbon copy) had no amount mentioned. It was just written "Paid".

To cross confirm I made a fresh online request for the pickup for the same location and the Safexpress agent called me up. He too told me that the charges are 590/- per box+300+18%tax.

It clearly shows that I have been overcharged by the staff. It is a clear case of cheating and fraud within the company as well as with the customer. I have attached the picture of the CONSIGNOR COPY and S.N.S.D. copy for both the WayBill.

I also found that two of my belongings (wall painting and a candy jar) were broken during the transportation (image attached).

I had my consignment booked from Nagpur to Port Blair on 14th Dec 2021. the estimated Date of deliver given by safexpress executives was 22nd Dec 2021. Customer is not responding properly.

I book my parcel from patiala punjab on 16 12 2021 about 13 box n 103kg per kg the charge they told rs 20 so total amout they told me includ all the charge it will be 3500 or max 4000 thts y i send ths by safe xpress now the parcel reched here (kerala) the asking amount 8585 tht mns per kg about rs 85 this realy a costumer cheeting ma bill no is[protected] i[censored] are chrging this much amout u should inform early . So pls concider ma complaint seriosly and charge the exact amount please

Dear Sir,

My consignment was shipped by Gamma Fitness, Jalandhar on 12.Dec.21.

I have received way bill dated 15.Dec.21. Its number is 96859006.

After 24 hours also your tracking system says way bill not found. Can I get the updates of my Shipment.

Best Regards

Deepak Pathade

My steel box was locked and sent from Jabalpur to Bathinda with way bill no.[protected]. The lock of the box was found broken. The box holder was broken. The newly painted box was full of scratches.

As per my waybill no. 97621981 tracking records item has reached Kohima on 9/12/2021 but the package is not yet delivered, I tried to contact the branch office in Kohima but the contact number is not provided, please help as I am leaving my present address in few days after which it will be a problem to collect the package.

Consignment Dispatched date:[protected]
Status not showing after:[protected]
Please confirm the current status of the shipment.

Delivery add:
Credence Health Solutions
310, Vardhman Sunrise Plaza,
Vasundhara Enclave,
Delhi-110096
Ph.[protected]

We shipped 6 items from Bangalore to Delhi. Which includes bed laptop small table. While receiving the parcel one table is missing and one another suitcase was opened. Since we shifted we don't know what other things are missing.

Safexpress manager,

Hi, We placed a shipment pickup request on 27th November 2021 which got delivered on 2nd December 2021. My waybill no was[protected]. which was delivered from Delhi to Kolkata.

When delivered i checked the condition of the carton which was completely torn from the sides.
The value of the package was 30k .
when i opened the box i found two items were missing in which 1 item was valuable product and it was not found inside the box.
1. Saree cost- Rs.7000/-
2. Sleeper cost- Rs-500/-

Carefully noticing the box was torn off deliberately from the sides. It appeared like whatever items were easily accessible was taken without disturbing the upper part of the box.

There cannot be any incident where things were fallen from the box as it is very clear items were stolen deliberately without disturbing the upper and lower deck of the box.
Kindly look into the matter asap. i never expected this from safexpress doing such a thing beaking there customer trust. its so unacceptable.
I would like to have refund for the items lots and a proper explanation to the situation
Please contact on [protected].