Safexpress Complaints & Reviews

Ur team has not yet called me nor there is any follow up in the process. Been waiting for three days to get my packages picked up from my address. Have already waste my three days. Please look into this as soon as possible... i m really upset with process. If in case o[censored]r inability to serve, the customer must be acknowledged regarding the same so that he/she can look for an alternative. You are not supposed to make false promises to the customers. It costs much.

Your upset customer

Dear Sir,

We are the dealers of the scientific instruments and chemicals and located in Ladwa (Haryana). One of our company sent the material through safexpress having Tracking No.[protected].

The material is lying with safexpress from 25/12/2021.

Till now we did not recived our material.

And if we call to your representative in Kurukshetra, he is not ready to answer the things and did not tel about the location and even about the Delivery.

We never expect this type o[censored]nprofessional behaviour from Safexpress.

Material is very urgenly required as it belong to some emergency, but safexpress is not bothered about the same, and even after 3 days, we did not get the material.

This is regarding the WAYBILL NUMBER:[protected] and[protected].

I and my friend had to get our belongings couriered from our hostel (IIT Roorkee to Home, Kolkata). I had called up the nearby Safexpress center (+[protected] to inquire about the charges (Roorkee to Kolkata) for the campus to home service with carton boxes provided by the company. I was told it will be Rs. 590/- per box+300+ 18% tax.

Later when the pickup boys arrived they charged us Rs.690/- per box+300+18% tax and on objection, they reduced a slight amount of about Rs. 300 on each bill. To our surprise when the boxes were delivered to our doorstep we found that the S.N.S.D. copy (carbon copy) had no amount mentioned. It was just written "Paid".

To cross confirm I made a fresh online request for the pickup for the same location and the Safexpress agent called me up. He too told me that the charges are 590/- per box+300+18%tax.

It clearly shows that I have been overcharged by the staff. It is a clear case of cheating and fraud within the company as well as with the customer. I have attached the picture of the CONSIGNOR COPY and S.N.S.D. copy for both the WayBill.

I also found that two of my belongings (wall painting and a candy jar) were broken during the transportation (image attached).

I had my consignment booked from Nagpur to Port Blair on 14th Dec 2021. the estimated Date of deliver given by safexpress executives was 22nd Dec 2021. Customer is not responding properly.

I book my parcel from patiala punjab on 16 12 2021 about 13 box n 103kg per kg the charge they told rs 20 so total amout they told me includ all the charge it will be 3500 or max 4000 thts y i send ths by safe xpress now the parcel reched here (kerala) the asking amount 8585 tht mns per kg about rs 85 this realy a costumer cheeting ma bill no is[protected] i[censored] are chrging this much amout u should inform early . So pls concider ma complaint seriosly and charge the exact amount please

Dear Sir,

My consignment was shipped by Gamma Fitness, Jalandhar on 12.Dec.21.

I have received way bill dated 15.Dec.21. Its number is 96859006.

After 24 hours also your tracking system says way bill not found. Can I get the updates of my Shipment.

Best Regards

Deepak Pathade

My steel box was locked and sent from Jabalpur to Bathinda with way bill no.[protected]. The lock of the box was found broken. The box holder was broken. The newly painted box was full of scratches.

As per my waybill no. 97621981 tracking records item has reached Kohima on 9/12/2021 but the package is not yet delivered, I tried to contact the branch office in Kohima but the contact number is not provided, please help as I am leaving my present address in few days after which it will be a problem to collect the package.

Consignment Dispatched date:[protected]
Status not showing after:[protected]
Please confirm the current status of the shipment.

Delivery add:
Credence Health Solutions
310, Vardhman Sunrise Plaza,
Vasundhara Enclave,
Delhi-110096
Ph.[protected]

We shipped 6 items from Bangalore to Delhi. Which includes bed laptop small table. While receiving the parcel one table is missing and one another suitcase was opened. Since we shifted we don't know what other things are missing.

Safexpress manager,

Hi, We placed a shipment pickup request on 27th November 2021 which got delivered on 2nd December 2021. My waybill no was[protected]. which was delivered from Delhi to Kolkata.

When delivered i checked the condition of the carton which was completely torn from the sides.
The value of the package was 30k .
when i opened the box i found two items were missing in which 1 item was valuable product and it was not found inside the box.
1. Saree cost- Rs.7000/-
2. Sleeper cost- Rs-500/-

Carefully noticing the box was torn off deliberately from the sides. It appeared like whatever items were easily accessible was taken without disturbing the upper part of the box.

There cannot be any incident where things were fallen from the box as it is very clear items were stolen deliberately without disturbing the upper and lower deck of the box.
Kindly look into the matter asap. i never expected this from safexpress doing such a thing beaking there customer trust. its so unacceptable.
I would like to have refund for the items lots and a proper explanation to the situation
Please contact on [protected].

Respected sir
I was booked my important household items on 28 November 2021 from Hooghly (WB) to Jodhpur (Raj).
Rep of Safeexpress confirmed me that the goods will reached at Jodhpur on 2nd Dec 2021 in any condition. But I haven't recd my goods till date where's I have pay full amount of rent.
You are requested to trace out my important goods so that I can be saved from heavy loss

I hv ordered 5 boxes from Khurja ceramic, UP, my waybill number is[protected]..
i hv got only 2 boxes of mine. Another 3 boxes i have received are wrong parcel belongs to some another customer of Same seller Khurja ceramics only.. All 3 wrong parcel have my waybill number[protected].. That means some staff of safeexpress has done this gross mistake of putting my waybill number on another wrong parcel.. I hv already paid full amount. I hv ordered ceramic pots to gift on 8th decrmber predecided function.. My whole plan has got disturbed coz of this mistake done byb safeexpress. Please give my parcel back as soon as possible..

Your Hosur unit manager and staffs are impolite and insolent people. Deliver as dump ### and speak like business owners

MISSING, LOST AND DAMAGED ITEMS RECEIVED WAY BILL NO.99090629 BY SAFEXPRESS ON 29 NOV 21. AT 1435 HRS.
This is very unpleasent to inform you that my several items including boxes damaged, furnitures damaged, locking divices of boxes broken, items were stolen.

(i) Boxes big total two broken..and items such as sarees, electronic watches, gift sets, wall clocks were missing ...
(i) Fridge is also received in damaged condition..and us not working..rear machinery parts are compressed and damaged...
(ii) My Usha RO system kept in those damaged and locking divices missing box has been severaly damaged.

All the said missing, damaged items are intimated by me to your representative Mr. Vimal of Jambagar and Mr. Davendra Yadav of Gurugram .
Toral loss assement done by me is more than Rs.20000/- .

Dear sir/mam
My luggage arrived at solan himachal pradesh on 26/11/2021 from mumbai.i want to know when it will reach to its exact delivery location i.e kunihar himachal pradesh..It's been 4 days already.Why this much delay ..And moreover no body is taking responsibility now... The company named gurukripa movers and packers telling me to contact through toll free numbers. I tried that also..but either numbers are wrong or no one is picking the phone.
Kindly do the needful .
I need my luggage on urgent basis
Looking forward for the response
Regards
Capt. Arti bhardwaj

1. Clutch bent with internal wiring broken.
2. Front right side indicator broken with lights unserviceable.
3. Side stand bent beyond repair.
4. Scratches on right side of body

As I submitted my complaint earlier I have got the call from your customer support that we are again keep on searching my package .. I got reply from your side that if my package was not traceable within three days it will process for claim … nothing has done by your side nor claim nor I received my package it’s the worse situation I had faced till now as I missing lot of memorable items held on that courier plzz do needful

The staff at Baddi branch refuse to share the way bill copy of goods sent to Coimbatore. Me and my colleague were on call for more than 5 hours requesting for one.

The staff was careless and irresponsible about their acts and behaviour.

I expected better from Safexpress.
Regretful

Very very poor and too bad service I have seen ..way bill number 99509972 from Indore to kurnool hub 5180001 arrived 3 days ago but still not delivered yet ..transporter can't take any response showing very neglency on this,
can't take calls