Safexpress Complaints & Reviews

Hi,

I sent a shipment from Kanpur (pin code 208016) to Trichy (pin code 620018) on 5th May. The shipment contained:

5 carton boxes (Safe-express boxes)

1 dining table

Total number of items is 6

Waybill No:[protected]

Earlier today, your employee arrived at the destination address to complete the delivery. He brought 4 carton boxes (safe-express boxes) and 1 dining table. The 5th carton box that he attempted to deliver is not the same box that was dispatched from my house in Kanpur.

There has been a mistake, due to which ONE carton box is missing. The items are marked in serial designation as 1/6, 2/6, 3/6, 4/6, 5/6 and 6/6. The carton box that is missing is labeled 2/6. In place of the original box
that was shipped, safe express team has replaced it with a smaller box.

All the boxes have been returned to the Trichy office, until the missing box is found. Until then, we will not be taking delivery of the remaining items as well.

I request Safe-express team to look into this, to find the missing box and have it delivered along with the other boxes at the earliest possible.

Dear sir / ma'am,

from last 2 days I'm follow up for urgent delivery, but your service contact person is not provide proper answer & each are tell tomorrow arrived tomorrow arrived, we don't have time for the follow up with them on regular basis... but still it was provide delivery tomorrow...

request you to provide the delivery of below doc number on urgent basis.. .& all call is busy in daily basis... but not response properly & if we discussion so half conversation he will cut the calls.

Doc No.[protected]

very much dispointed with your service, in future we will not use your courier.

My courier was picked up on 30th April 2022 from Ranchi to Bangalore under waybill[protected]. Delivery estimated on 6th May.However the items are arrived in Bangalore on 5th may but it’s not getting delivered for last 5 days. Any call to customer care goes on waiting for infinite time and other times it does not even connect. I have not been contacted even one time since I requested for return call from customer care. Clearly the service quality is pathetic and the support is also poor.

I have booked Luggage from Jabalpur to Bangalore (From Pincode- 482001 to 560076), Waybill Number: 97892616. I have received my large suitcase in a damaged condition.

Request you to kindly look into this on priority. II have attached the Luggage picture as well as the copy of the Bill.

Consignee name- Harshwardhan Singh

Email id- [protected]@yahoo.co.in

Contact details- +91-[protected]

List of damaged Items - Sky Bag Polycarbonate Suitcase (55 cm)

Value of damaged Items- Rs. 5500/-

Claim Amount - Rs. 5500/-

Since the suitcase is of plastic and non-repairable I would like to claim the full amount of the suitcase.

It is submitted that my house hold goods were transferred from Imphal to Palasa through safe express vide way bill No[protected] dated 20 Mar 2022. It has been observed that when items received at destination station, packing box of mine & some items in the packing box have been fully damaged. Therefore, it is kindly requested to recovery my loss at the earliest. Photographs for the same available with me.

An early action is required.

I was shipping an induction cooktop from Kolkata to Gujarat through Safexpress. The packaging was done very carefully with plastic bubble wrap over each item separately. However, the cooktop was broken completely when I received the item. I tried calling the customer care of Safexpress several times, but there was no response. This is an utterly disgusting experience.

My name is sourav pradhan and waybill no[protected] &[protected]
and order date-09/04/2022 &2nd of 16/04/2022
this order has not yet been delivered to me.
After that i contacted customer care. But we could not get in touch with the customer care.Unable to connect even after staying in line for an hour. Disconnecting call.
Then somehow i juggled the number of safe expreess office.
After talking to him, he provided me the number of the area manager.
Then the area manager tell me that ytour item hasn't arrived with us yet, so it hasn't been delivered.
Then after talking to them, i realized that they too cannot support me.
Please kindly request you where is my product as soon as possible try tracking and delivery to m e otherwisw iu can action you company.


My contact number-[protected]

Hello sir,
I have purchased a elliptical trainer from Cockatooindia.com.They said they sent the product with safexpress and provided waybill no 88636094. The product reached the nearest station yesterday itself. From the destination to my delivery address it is half an hour travel of 20kms. Since it is been not out for delivery yet. On reading so many complaints and reviews I’m making my complaint here as i don’t know what happen if I didn’t take action immediately. I kindly request you to resolve it. Thank you.

The consignment was received on 28 th of April but still now they are not able to deliver the location adress. Please send the consignment as early as possible. Consignment no 92913642

I have shipped from Nashik to Hyderabad (Waybill no.:[protected]. I shipped 25 boxes but only 24 reached me. I was assured that balance will be delivered next day. but now nobody is responding. Customer care not reachable. Calls are not picked up delivery person. Need support

I have ordered cycle from 91 outdoors on 16th April 2022, there it is stated expected arrival as 25th April 2022, in safexpress the consignment reached to kanchipuram which is just 1hr away from the delivery location on 23rd April it self but still i didn't receive my package and I also submitted query several times, i didn't get any response from them.
Safexpress Waybill no. :[protected]

Dear Sir/Madam,
I Rashmi Kushwaha, booked my household items in good condition from Noida to Hyderabad with Waybill number[protected] on 15/04/2022. Items are delivered to me on 19/04/2022. During delivery, I found items are damaged. Details of damages are:-
1. Side part of the wooden part of the table is broken.
Please find the attached pictures for reference.
Since the amount was paid with extra security and safety still my items are damaged. I request you to please look into the matter as soon as possible.
REQ[protected] : Request ID

Dear Sir/Madam,
I Jitendra Kumar Ray booked my house hold items in good condition from Kota, Rajasthan to Air force station, Thanjavu, Tamilnadu with Waybill number[protected] on 09/04/2022. Items are delivered to me on 21/04/2022. During delivery I found items are damaged. Details of damages are:-
1. Side table two legs are broken out and one leg is missing.
2. Fridge bottom paking is damage and missing.
3. Wooden bed leg is broken out and beading are damaged.

My waybill no is[protected] and i have not received the package still after 21 days after it was dispatched in 1 Apr, 2022...i want to file a complain

My order is not delivered yet, no one is picking up the call on the customer care number they have provided. My waybill number is[protected].

Ref: Waybill No.[protected]
The shipment arrived at the destination on 7th April 2022 and has not yet been delivered.

Waybill number[protected]
I have booked a scooter on 2nd April from Dabolim, Goa to Nainital, Uttarakhand. The tracking shows scooter has reached destination on 10th April. However even four days later I am yet to receive the scooter. It is learnt that my scooter is in Ranibagh office for the last four days and the office incharge Mr. Rajkumar has been making false promises to us about delivery of the same. Not only is he extremely discourteous and untruthful but he has also stopped picking up our phone calls. In this regard I have had repeated conversations with Mr. Pankaj Kadam of the Goa office who initiated the booking. This entire episode not only drags down the name of your company but leaves a bad taste in the mouth and I request that immediate action be initiated for delivery of my scooter.
-CDR Atul Pant (Retd.)

On 1st April 2022, I sent 2 Trolley Bags from Whitefield Bangalore to Kondapur Hyderabad.

I paid all the amount in advance. They told me that they will wrap my 2 trolley bags before dispatch to Hyderabad.

Yesterday(6th April 2022) I received my 2 trolley Bags in Hyderabad but the condition of my trolleys are purely worst.

Both my bags are full of scratches. 1 of my bag is purchased before one week but now the condition is very worst.

AT the time of receiving my products in Hyderabad there is no wrap on my both the trolleys.

I want my trolley bag back in good condition or else please refund all my amounts that you have taken from me.

Amount they have taken Rs 2218
way Bill no[protected]
Name of mine - Ansuman Pani
Contact no of mine - [protected]

Vellore Branch safe expresses courier they will not giving correct respence i call the the says who are you

Waybill# 89827752

The consignment was booked from Ahmedabad on 29th March, and was told to be delivered by 4th April to Bangalore.
The consignment reached Bangalore Delivery on 2nd April and Bangalore City on 3rd April.
i have tried connecting to executives numerous times, sometimes i have to wait in queue for 15 min and sometimes the executive will disconnect or put me on hold.
one of the executive told me that Bangalore is having a heavy load and hence the delivery wasn't done on time. but how come that's a customer fault.
some communication should be shared with the customer stating the exact date of delivery.

i am still waiting for the consignment to get delivered.