Safexpress Complaints & Reviews

I have booked Luggage from Jabalpur to Bangalore (From Pincode- 482001 to 560076), Waybill Number: 97892616. I have received my large suitcase in a damaged condition.

Request you to kindly look into this on priority. II have attached the Luggage picture as well as the copy of the Bill.

Consignee name- Harshwardhan Singh

Email id- [protected]@yahoo.co.in

Contact details- +91-[protected]

List of damaged Items - Sky Bag Polycarbonate Suitcase (55 cm)

Value of damaged Items- Rs. 5500/-

Claim Amount - Rs. 5500/-

Since the suitcase is of plastic and non-repairable I would like to claim the full amount of the suitcase.

Jun 9, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

May 09, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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It is submitted that my house hold goods were transferred from Imphal to Palasa through safe express vide way bill No[protected] dated 20 Mar 2022. It has been observed that when items received at destination station, packing box of mine & some items in the packing box have been fully damaged. Therefore, it is kindly requested to recovery my loss at the earliest. Photographs for the same available with me.

An early action is required.

Oct 9, 2022

Complaint marked as Resolved

Complaint not yet resolved

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

May 6, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Giridhar Mishra's [Complaint's author] reply, May 14, 2022

My waybill No 103339595

My contact No 9608023513

Safexpress Customer Care

from Gurgaon, Haryana

May 16, 2022

Verified Support

Thanks for the details. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

Reply

G

Giridhar Mishra

from Basi, Punjab

Sep 25, 2022

Your are kindly requested to intimate present position of the above complaint

An early action is requested please.

Reply

Giridhar Mishra's [Complaint's author] reply, Oct 9, 2022

Dear,

Reply on the my above complaint has not yet been resolved since long time. Hence, it is once again kindly requested to look into the matter seriously and pass my claim at earliest. Any other documents required from you can also contact my email [email protected] and mobile No 9608023513.

An early action is requested.

G

Giridhar Mishra

from Basi, Punjab

Nov 2, 2022

Inspite of repeated reminders and requests, claim for the above has not yet been carried out by your office till date. Hence it is once again kindly requested to adjust my subject claim at the earliest without further delay.

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I was shipping an induction cooktop from Kolkata to Gujarat through Safexpress. The packaging was done very carefully with plastic bubble wrap over each item separately. However, the cooktop was broken completely when I received the item. I tried calling the customer care of Safexpress several times, but there was no response. This is an utterly disgusting experience.

Safexpress customer support has been notified about the posted complaint.

Verified Support

May 06, 2022

Safexpress Customer Care's response We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

May 18, 2022

Updated by Poulami Nandi The waybill and contact number has been emailed to [protected]@consumercomplaints.in.

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Address: At-Kerukocha, Po-Mural, Ps-Shyam Sundarpur, East-Singhbhum Jharkhand

My name is sourav pradhan and waybill no[protected] &[protected]
and order date-09/04/2022 &2nd of 16/04/2022
this order has not yet been delivered to me.
After that i contacted customer care. But we could not get in touch with the customer care.Unable to connect even after staying in line for an hour. Disconnecting call.
Then somehow i juggled the number of safe expreess office.
After talking to him, he provided me the number of the area manager.
Then the area manager tell me that ytour item hasn't arrived with us yet, so it hasn't been delivered.
Then after talking to them, i realized that they too cannot support me.
Please kindly request you where is my product as soon as possible try tracking and delivery to m e otherwisw iu can action you company.

My contact number-[protected]

Jun 13, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

May 05, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Address: 2/144 Pethel Street, Sikkal Nayakkan Pettai, Thiruvidaimaruthur Tk, Thanjavur Dt.612504

Hello sir,
I have purchased a elliptical trainer from Cockatooindia.com.They said they sent the product with safexpress and provided waybill no 88636094. The product reached the nearest station yesterday itself. From the destination to my delivery address it is half an hour travel of 20kms. Since it is been not out for delivery yet. On reading so many complaints and reviews I’m making my complaint here as i don’t know what happen if I didn’t take action immediately. I kindly request you to resolve it. Thank you.

Jun 8, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

May 04, 2022

Updated by selvin07 As expected till consignment is not out for delivery and no calls or updates from the courier side

Verified Support

May 05, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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The consignment was received on 28 th of April but still now they are not able to deliver the location adress. Please send the consignment as early as possible. Consignment no 92913642

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

May 2, 2022

Verified Support

Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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I have shipped from Nashik to Hyderabad (Waybill no.:[protected]. I shipped 25 boxes but only 24 reached me. I was assured that balance will be delivered next day. but now nobody is responding. Customer care not reachable. Calls are not picked up delivery person. Need support

Jun 2, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

May 02, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Website: www.safexpress.com

I have ordered cycle from 91 outdoors on 16th April 2022, there it is stated expected arrival as 25th April 2022, in safexpress the consignment reached to kanchipuram which is just 1hr away from the delivery location on 23rd April it self but still i didn't receive my package and I also submitted query several times, i didn't get any response from them.
Safexpress Waybill no. :[protected]

Apr 28, 2022

Complaint marked as Resolved

They delivered it today

Safexpress customer support has been notified about the posted complaint.

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Dear Sir/Madam,
I Rashmi Kushwaha, booked my household items in good condition from Noida to Hyderabad with Waybill number[protected] on 15/04/2022. Items are delivered to me on 19/04/2022. During delivery, I found items are damaged. Details of damages are:-
1. Side part of the wooden part of the table is broken.
Please find the attached pictures for reference.
Since the amount was paid with extra security and safety still my items are damaged. I request you to please look into the matter as soon as possible.
REQ[protected] : Request ID

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Safexpress Customer Care

from Gurgaon, Haryana

Apr 25, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: Thanjavur , safeexpress

Dear Sir/Madam,
I Jitendra Kumar Ray booked my house hold items in good condition from Kota, Rajasthan to Air force station, Thanjavu, Tamilnadu with Waybill number[protected] on 09/04/2022. Items are delivered to me on 21/04/2022. During delivery I found items are damaged. Details of damages are:-
1. Side table two legs are broken out and one leg is missing.
2. Fridge bottom paking is damage and missing.
3. Wooden bed leg is broken out and beading are damaged.

May 25, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused, we are looking into the matter, also, kindly share your contact details so that we can assist you in a better way.

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V

vineet kumar

from Meerut, Uttar Pradesh

May 28, 2022

Most careless and non serious. No assurance is fulfilled. Charged for Air cargo and sent the shipment by surface. Assured the delivery in two day by Air cargo but not yet delivered though 4 days have already elapsed. Help line telecalls not responding and fleshing message " Our help line executives busy, shall attend you shortly, Your call is important to us" for more than 30 minutes. No tracking system working. The company don"t care even if perishable goods.

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Address: India

My waybill no is[protected] and i have not received the package still after 21 days after it was dispatched in 1 Apr, 2022...i want to file a complain

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Apr 23, 2022

Verified Support

Apologies for the inconvenience caused, kindly share your waybill number and contact details so that we can assist you in a better way, above shared waybill number is protected and is not visible.

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My order is not delivered yet, no one is picking up the call on the customer care number they have provided. My waybill number is[protected].

Jun 29, 2023

Complaint marked as Resolved

resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused, kindly share your contact number so that we can assist you in a better way.

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Address: CORPORATE OFFICE Safexpress Pvt. Ltd. 28, Sector 18, Udyog Vihar, Gurugram- 122015, India

Website: www.safexpress.com

Ref: Waybill No.[protected]
The shipment arrived at the destination on 7th April 2022 and has not yet been delivered.

Apr 16, 2022

Complaint marked as Resolved

The shipment was received yesterday.

Safexpress customer support has been notified about the posted complaint.

Apr 16, 2022

Updated by vasusrd Shipment was received yesterday.

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Address: Nainital, Uttarakhand

Waybill number[protected]
I have booked a scooter on 2nd April from Dabolim, Goa to Nainital, Uttarakhand. The tracking shows scooter has reached destination on 10th April. However even four days later I am yet to receive the scooter. It is learnt that my scooter is in Ranibagh office for the last four days and the office incharge Mr. Rajkumar has been making false promises to us about delivery of the same. Not only is he extremely discourteous and untruthful but he has also stopped picking up our phone calls. In this regard I have had repeated conversations with Mr. Pankaj Kadam of the Goa office who initiated the booking. This entire episode not only drags down the name of your company but leaves a bad taste in the mouth and I request that immediate action be initiated for delivery of my scooter.
-CDR Atul Pant (Retd.)

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Safexpress Customer Care

from Gurgaon, Haryana

Apr 13, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Address: New Delhi

On 1st April 2022, I sent 2 Trolley Bags from Whitefield Bangalore to Kondapur Hyderabad.

I paid all the amount in advance. They told me that they will wrap my 2 trolley bags before dispatch to Hyderabad.

Yesterday(6th April 2022) I received my 2 trolley Bags in Hyderabad but the condition of my trolleys are purely worst.

Both my bags are full of scratches. 1 of my bag is purchased before one week but now the condition is very worst.

AT the time of receiving my products in Hyderabad there is no wrap on my both the trolleys.

I want my trolley bag back in good condition or else please refund all my amounts that you have taken from me.

Amount they have taken Rs 2218
way Bill no[protected]
Name of mine - Ansuman Pani
Contact no of mine - [protected]

May 10, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Apr 07, 2022

Updated by Ansusonu I want my complain should resolve as soon as possible.

Verified Support

Apr 07, 2022

Safexpress Customer Care's response We are extremely apologetic for the inconvenience caused to you. We are escalating your complaint to the concerned department. Please allow us some time, we are arranging a call back for you.

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Address: Brammapuram

Vellore Branch safe expresses courier they will not giving correct respence i call the the says who are you

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Safexpress Customer Care

from Gurgaon, Haryana

Apr 7, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

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Waybill# 89827752

The consignment was booked from Ahmedabad on 29th March, and was told to be delivered by 4th April to Bangalore.
The consignment reached Bangalore Delivery on 2nd April and Bangalore City on 3rd April.
i have tried connecting to executives numerous times, sometimes i have to wait in queue for 15 min and sometimes the executive will disconnect or put me on hold.
one of the executive told me that Bangalore is having a heavy load and hence the delivery wasn't done on time. but how come that's a customer fault.
some communication should be shared with the customer stating the exact date of delivery.

i am still waiting for the consignment to get delivered.

May 12, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2022

Safexpress Customer Care's response Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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It’s been five days since dispatch, tracking on the website is not possible because it says invalid waybill number …attached the proof below please update

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C

[email protected]

from Bengaluru, Karnataka

Apr 2, 2022

Missed out posting image .. please update dispatch/delivery timelines as this is urgent

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C

[email protected]

from Bengaluru, Karnataka

Apr 2, 2022

this is for reference, please update dispatch/delivery timeline as this is urgent

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Safexpress Customer Care's response, Apr 4, 2022

Verified Support

We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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Our pre-paid shipment was picked up from our place on 25th but they kept it in their warehouse until 28th then we decided to take our shipment back as it seemed they have no intention of dispatching our shipment.

After we picked up our shipment from their Safexpress warehouse in Bhagola, Haryana, we requested a refund. We are still awaiting our refund. So far there is no credible response from safexpress and we keep on following them to no avail.

LR No. is[protected]

Kindly do the needful at the earliest.

May 12, 2022

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2022

Safexpress Customer Care's response We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.

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On 01/04/2022, I accidentally made the payment twice. And when I asked for a refund, the mover who came to pick up the parcel said that they do not refund money because their system is centralised. He even told me that there is no point in mailing to the support team because it has happened before and never once have people gotten the refund.

I would want my refund.

Safexpress customer support has been notified about the posted complaint.

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Safexpress Customer Care

from Gurgaon, Haryana

Apr 1, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

Reply

Safexpress Customer Care

from Gurgaon, Haryana

Apr 1, 2022

Verified Support

We apologize for the inconvenience caused, kindly share your contact details and waybill number so that we can assist you in a better way.

Safexpress Complaints & Reviews

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Safexpress reviews & complaints page 12

Damaged suitcase while transporting

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Damage of house hold goods

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Induction cooktop broken by Safexpress even after careful packaging

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About of product delivery

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Consignment not received yet

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The consignment not received

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Shipment partially delivered but quoting as complete in tracking

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Delayed delivery/not yet delivered

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Safexpress Items found damaged during delivery

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Items found damaged during delivery.

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My Package is stuck since 4 April,2022

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Related to Order delivery

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Shipment not delivering from the last 7 days.

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Scooter not delivered

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My recent delivery of products

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Not given responded she said who are you

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Delivery did not happen even on 6th Day of consignment booking

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Tracking not possible/waybill number does not exist - 5 days urgent

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Delay in shipment and now delay in refund

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Not refunding the double payment I made accidentally

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