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Safexpress Complaints & Reviews

3.6
Updated: May 9, 2026
Complaints 1090
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Safexpress reviews & complaints page 18

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V
Virendra.kumar
Sep 1, 2021
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Dear,
Costomer care I have booked my packets from Bhubaneswar to zamania with way bill number 97521094 these material was arrived on 28 August till now this material is on hold. The concerned person called me and took my exact address and from that day he is telling me to deliver my packets on every next day now he is not picking the call. Even they chargerd me 1500 extra money for delivering the materials.

I am really unsatisfied with your commitment with costomer.
Safexpress customer support has been notified about the posted complaint.
We are sorry to hear that. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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    M
    Mayank1297
    Sep 1, 2021
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    Address: Lucknow, UP

    This is to inform you that I dispatched my box from Lucknow to Jammu via Safexpress (Bill no :[protected]. I would like to inform you that the consignment was mishandled and the box is totally out of shape. I want immediate action on this.
    Safexpress customer support has been notified about the posted complaint.
    We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
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      V
      Venkatarama reddy
      Sep 1, 2021
      Resolved
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      Resolved

      Address: bangalore

      This consignment was CHHINDWARA to Bangalore booked on 26-aug-2021 thy commuted to delivery on[protected] to day is[protected] Still not delivered the consignment and also Customer care not Providing the local warehouse contact no also to follow-up's compare to other transport it very Late and also Price also Very High i am Requesting to all before booking think and book
      Oct 2, 2021
      Complaint marked as Resolved 
      Safexpress customer support has been notified about the posted complaint.
      Verified Support
      Sep 01, 2021
      Safexpress Customer Care's response
      Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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        Z
        Zonuni
        Aug 31, 2021
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        Address: Aizawl

        I complain before as my packages are not delivered
        Its been more than a month now and package was send from delhi to sesawng aizawl district
        My packages was reach aizawl on 11 august and the courier keep changing the date for delivery
        I have 26 packages and i spend almost rs. 40000 if i haven't received my packages on august month im gonna file FIR and you have to compensates for the money i spend to send stuff and all my product money
        Safexpress customer support has been notified about the posted complaint.
        We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
        Zonuni's [Complaint's author] reply, Sep 2, 2021
        My waybill no is 92054949
        And my contact no is 8824620377
        Its been almost a month now the delivery guys keep making excuses and change delivery date..
        If this issue is not resolve soon im gonna file FIR against your courier
        Safexpress Customer Care's response, Sep 2, 2021
        Verified Support
        We apologize for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.
        this is the correct even i am Also Trying to get My Product in fast service but thy not delivering and Customer Car Not Providing Local Warehouse contact no Also its is very Disjointed every Time
        Zonuni's [Complaint's author] reply, Sep 2, 2021
        We have local delivery guy no but everytime we call him he change the delivery date.. He change the date 5th times and today i tried to call again but didn't pick my call anymore
        Safexpress Customer Care's response, Sep 2, 2021
        Verified Support
        We apologize for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.
        Waybill no 92054949
        Any update about my issue? Im so piss off with you people i contact delhi and aizawl center multiple times its been a month now my stuff are in aizawl.. Seriously i will file FIR against your courier if my stuff are damage or lost i will make you pay for the prize
        I will never ever recommend anyone this is the worse service i have ever seen in my entire life
        😡😡😡😡
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          M
          mabbu
          Aug 28, 2021
          Resolved
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          Resolved

          Vendor Mrs Polycab International has dispatched material through safexpress courier service from Bhiwandi, India to HPCL Terminal Vijayawada, Andhrapradesh with LR No 96534091 in the second week of August.By tracking the LR no we came to know that the material received to Vijayawada on 24 Aug and showed Out for Delivery the next day.Today is 28th and still material not received at the site.
          We have never seen such useless service .Top management of this Logistics service doesn't bother about the problems customers are facing.Deliveries are not done on time and nobody even bother to respond.
          This is literally the worst of the Logistic service we have seen and public should avoid this.The Chairman of the company should take some responsibility and resolve the issues.It is better to shutdown the service for benefit of the public.
          If possible kindly share the contact and address details of Head of this Logistics or better share these complaints to him directly.
          Sep 30, 2021
          Complaint marked as Resolved 
          Safexpress customer support has been notified about the posted complaint.
          Verified Support
          Aug 30, 2021
          Safexpress Customer Care's response
          We apologize for the inconvenience caused, we are looking into the matter, kindly allow us some time. Your issue will be resolved soon.
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            E
            Eurasia
            Aug 27, 2021
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            Address: Kerala
            Website: Safxpress

            Consignment was dispatched from Mumbai on[protected],
            In portal after[protected] there is no status. Kindly update the current status of the consignment.

            Docket no:96547493
            Safexpress customer support has been notified about the posted complaint.
            Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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              N
              niteshnayak12345
              from Harsud, Madhya Pradesh
              Aug 26, 2021
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              Address: tikamgarh

              Sir
              sir mera parsal noida se tikmgarh ke liye book hua tha jiska traking no . hai 93093457 jo ki tikamgarh[protected] ko tikamgarh pahuch gya hai parsal out of delvry dikha raha hai uske baad bhi mere kai phone([protected]/[protected]) lagane ke baad bhi mujhe parsal nahi diya gya unka bolna hai ki aap texi ke paise do to bhejh sakte hai
              regard neetes sales [protected]
              Safexpress customer support has been notified about the posted complaint.
              Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                J
                Jay Tomar
                Aug 24, 2021
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                Waybill NO. 96697654
                Sir our material shipping date is 26 July, 2021 and arrived on same date but its still not delivered and not of delivery, I'm trying to contact on toll free and your safexpress expert from around 10days and yet not received any confirmation from them.
                Every time I gets reply that it will be send in 24 hours but its been week everyday they say it will be delivered in next 24 hours but yet not out for delivery. they say they called me but never received any call tho I calls then Mr. Sachin of your side and he say next day but no calls at all until I do...
                and if it will not be delivered by 24 hours I'll have to take legal action against your company.
                Safexpress customer support has been notified about the posted complaint.
                Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                  S
                  Sunnykhajuria1234
                  Aug 23, 2021
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                  Sir, my Way bill number is 93010870 dated 28 Jul 21.My luggage delivery was from Kathua to Kanpur.But at Kanpur, I received out of five only four my items.Out of five, one item is wrongly delivered to me which is no my item( luggage).I received dozen o[censored]sed empty paint plastic buckets in place of my Qty-02 single bed Matress .Please deliver me my qty-02 single bed matress and take away the wrong (luggage) item delivered to me.Sir, I shall highly thankful to you to deliver the qty-02 single bed matress to me immediately.My contact no.[protected].
                  Safexpress customer support has been notified about the posted complaint.
                  Apologies for the inconvenience caused to you. We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                    S
                    Sarvesh Shahapurkar
                    Aug 22, 2021
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                    I had ordered belongings from my hostel room in Goa. It took a lot of time to get delivered, and was DELIVERED WRONGLY. My luggage was delivered to someone else and someone else's luggage got delivered to me.
                    On contacting Sunil ([protected]), who was in charge of this, told me that he will fix it as soon as possible.
                    It has been more than 20 DAYS and the issue has not been solved yet. This guy Sunil, and Safexpress Goa ([protected]) have STOPPED RESPONDING TO MY MESSAGES AND CALLS. PATHETIC SERVICE BY SAFEXPRESS!!

                    Tracking ID/Waybill no. -- 89115448

                    Persons in charge :
                    1. Sunil -- [protected]
                    2. (Don't know his name) -- [protected]

                    PLEASE GET ME BACK MY LUGGAGE AS SOON AS POSSIBLE !!
                    Safexpress customer support has been notified about the posted complaint.
                    We do understand your displeasure & sincerely regret for inconvenience caused. At Safexpress, our customers are the biggest assets for us & any discomfort felt by our customers is our top concern. We assure you best services and support every time.
                    kindly share your contact details so that we can assist you in a better way.
                    Mobile number : [protected]

                    Your representatives from Goa branch called me, have provided them with the required details.
                    KINDLY DO THE NEEDFUL AT THE EARLIEST.
                    Safexpress Customer Care's response, Aug 25, 2021
                    Verified Support
                    Your issue has already been forwarded to the concerned team. Please give us a little time to sort this out.
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                      N
                      NAVEENT 2580
                      Aug 22, 2021
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                      I never see Worst experience in my life ... For 20km they taken to deliver 14 days...useless management.
                      Safexpress customer support has been notified about the posted complaint.
                      We do understand your displeasure & sincerely regret for inconvenience caused. At Safexpress, our customers are the biggest assets for us & any discomfort felt by our customers is our top concern. We assure you best services and support every time.
                      We do understand your displeasure & sincerely regret for inconvenience caused. At Safexpress, our customers are the biggest assets for us & any discomfort felt by our customers is our top concern. We assure you best services and support every time.
                      We do understand your displeasure & sincerely regret for inconvenience caused. At Safexpress, our customers are the biggest assets for us & any discomfort felt by our customers is our top concern. We assure you best services and support every time.
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                        K
                        Khanbaba43
                        Aug 21, 2021
                        Resolved
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                        Resolved

                        For waybill number:[protected], for this consignment I have received my product as damaged.
                        Sep 23, 2021
                        Complaint marked as Resolved 
                        Safexpress customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 23, 2021
                        Safexpress Customer Care's response
                        kindly DM us your contact details so that we can assist you in a better way.
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                          Kiranbala123
                          Aug 20, 2021
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                          Regarding to bill no# 87420759, parcel was picked on 26th July from Delhi to be delivered to Imphal. I can see that it has already arrived at Imphal office on 14th August, but no call has been received from your end. I have already spoken multiple times with your team, vhowever no progress yet. Kindly make an arrangement to deliver the product ASAP.

                          Regards,
                          Kiranbala#[protected]
                          Safexpress customer support has been notified about the posted complaint.
                          We apologize for the inconvenience caused, kindly DM us your contact details so that we can assist you in a better way.
                          We are escalating your complaint to the concerned department. Our representative will get back to you soon.
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                            N
                            niranjan_sahoo
                            Aug 17, 2021
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                            Sir,

                            This is bring to your notice that you have received the consignment vide your waybill No.91067988 dt.11/08/2021 from Sunderam Surgicals, Chatrapati, Tamilnadu. We have tracked the consignment from your site it shows that the material reached at Bhubaneswar on 14/08/2021, but till date you have not delivered the same to us at Cuttack. The distance between Bhubaneswar to Cuttack is only 25kms. We do not understand what is the reason behind delay in delivery.

                            We request you please deliver the same immediately.

                            for Nigomed Pvt. Ltd.

                            Director
                            Cont.[protected]
                            Safexpress customer support has been notified about the posted complaint.
                            Apologies for the inconvenience caused, we are looking into the matter, kindly share your contact details so that we can assist you in a better way.
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                              S
                              sanrdp
                              Aug 12, 2021
                              Resolved
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                              Resolved

                              Address: R D Plast Pvt Ltd., Naraina Delhi-28

                              Dkt No. 97014687, Dtd. 30th July To Ludhiana 6 Pkt. reached on 4th at destination city but still not delivered after many assurance and our customer is not happy. My service team is there for installation of product. and Safexpress guys are not honouring their delivery commitments and not bother to responding for this.
                              Sep 17, 2021
                              Complaint marked as Resolved 
                              Safexpress customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 13, 2021
                              Safexpress Customer Care's response
                              We apologize for the inconvenience caused, kindly DM us your contact details so that we can assist you in a better way.
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                                sudhahar95
                                Aug 11, 2021
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                                Address: Room no 78103, block no. 78, mbbs ug hostel, aiims Rishikesh, aiims, Mbbs ug hostel

                                I parceled my bike ktm rc 200 from Trichy to rishikesh on 05 /08/2021 from Trichy safe express courier office to rishikesh 249203. Bike got delivered 11/08/2021 today morn by 10:45am. Where bike stand and gear lever has been completely broken. I ll attach you the photo here. I can't use my bike because both stand and gear lever has broken. I can't even park my bike without stand. Please look into the issue and do the needy asap.
                                Safexpress customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 11, 2021
                                Safexpress Customer Care's response
                                Apologies for the inconvenience caused, kindly share your waybill number and contact details so that we can assist you in a better way.
                                Aug 11, 2021
                                Updated by sudhahar95
                                Sudhahar T
                                Ktm rc 200 bike parcelled
                                From Trichy to rishikesh (05/08/21 to 11/08/21)
                                Way bill no. 97552947
                                Phone no. [protected]
                                Aug 16, 2021
                                Updated by sudhahar95
                                I sent a mail please update the status
                                Aug 23, 2021
                                Updated by sudhahar95
                                Please update the status..
                                Sudhahar T
                                Ktm rc 200 bike parcelled
                                From Trichy to rishikesh (05/08/21 to 11/08/21)
                                Way bill no. 97552947
                                Phone no. [protected]
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                                  Manisha Tirpude
                                  Aug 9, 2021
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                                  Address: Raipur

                                  My product has arrived but not delivered yet
                                  Arrived date -07/07/2021 and today is 09/07/2021
                                  My humble request to you plz arrange as soon as possible
                                  Thank you
                                  Regards
                                  Manisha Tirpude
                                  Safexpress customer support has been notified about the posted complaint.
                                  We apologize for the inconvenience caused, kindly DM us your contact details and waybill number so that we can assist you in a better way.
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                                    T
                                    Tonymathew1122
                                    Aug 5, 2021
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                                    Address: Tony Mathew

                                    Am Tony Mathew
                                    Representing
                                    Kallupurackal Trdaders
                                    The Spice factory
                                    Climate natural spices p ltd

                                    We are manufacturers of spices
                                    Last many years booking consignments through safexpress- kattappana- Idukki office
                                    But by the last one year facing too much issues related to booking

                                    Last one year more than 10 consignments booked to wrong address and wrong destination. After this issues no one in safexpress giving proper solution in time and not responding, from the branch and from the officials in safexpress

                                    I don't know how we can continue with safexpress- safety is only in the name.

                                    We are facing too much difficulties because of the irresponsible people from safe xpress

                                    Waiting for a proper solution
                                    Safexpress customer support has been notified about the posted complaint.
                                    We are sincerely apologetic for such inconvenience, kindly share your contact details and waybill number so that we can assist you in a better way.
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                                      AvinashSep1988
                                      Aug 5, 2021
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                                      Address: Safexpress Jabalpur branch

                                      I am Avinash Kumar, booked items from Jabalpur to Binnaguri. Total 17 items are there in which 03 Steel boxes are damaged, where as scooty and 02 bicycle are partly damaged. My booking No is 96071680 dated 25 July 2021. You are requested to take the favorable action for the same.
                                      Safexpress customer support has been notified about the posted complaint.
                                      Apologies for the inconvenience caused, kindly share your contact details so that we can assist you in a better way.
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                                        carry23khasa
                                        Aug 5, 2021
                                        Resolved
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                                        Resolved

                                        My parcel with waybill number 96134829 is not delivered despite sincere efforts from my side. Have been calling the customer care number but didn't recieve any support.
                                        The branch manager at sringar is saying that 1 out of 3 bags is Missing.
                                        Kindly look into the matter
                                        Sep 9, 2021
                                        Complaint marked as Resolved 
                                        Safexpress customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 06, 2021
                                        Safexpress Customer Care's response
                                        Apologies for the inconvenience caused, we are looking into the matter, kindly share your contact details so that we can assist you in a better way.
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