Safexpress — Pathetic service, deliberately delaying delivery. | |||||
Waybill no 84059146 EDD 29/10/15 I booked a Micromax tv (OD[protected] from flipkart on 14/10/15, flipkart shipped it to safexpress on 23/10/15 and the tracking page shows that my consignment has reached to the destination HUB on 26/10/2015. Since then it is just sitting there and rotting in their warehouse and they failed to deliver it on the EDD (29/10/15) I dunno what the hold it's just 3km away from my house. The customer care is just pathetic and childish, they have no idea where my consignment is, they hang up the call whenever they feel like. Infact now a lady told me that the nearest HUB is not at all responding to your mails, stay put we'll revert back to you soon and hung up abruptly. GUYS please deliver it already. Was this information helpful? | |||||
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Safexpress customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
I booked a VU 32in TV from W.S. Retail (Flipkart) on 26th Oct 2015. Flipkart showed estimated Date of Delivery latest by 2nd Nov 2015. Flipkart shipped the product using Safexpress Surface Courier with AWB #83916699.
When I didn't receive the product on the estimated date I called safexpress customer care to find out why there was a delay. The safexpress executive told me that he has no updates as to why there was a delay but agreed to file a complaint to the concerned department. The complaint no. provided to me by the executive (Abhishek) is [protected]. He also assured me that the product will be delivered before 4th Nov. However, I still didn't receive the product and today is already 4th Nov.
I called Safexpress Customer Care again today evening and enquired why the product has still not been delivered, upon which the executive replied that the product is still stuck in their Kolkata warehouse. This is really an unprofessional behavior from such a reputed courier company. Anyways, the executive told me that he will forward my complained again to the concerned department. But that's what the previous executive too told me. I don't know if they are really going to do something or not. Please help.
Yours sincerely,
Edward Hsue.
When I didn't receive the product on the estimated date I called safexpress customer care to find out why there was a delay. The safexpress executive told me that he has no updates as to why there was a delay but agreed to file a complaint to the concerned department. The complaint no. provided to me by the executive (Abhishek) is [protected]. He also assured me that the product will be delivered before 4th Nov. However, I still didn't receive the product and today is already 4th Nov.
I called Safexpress Customer Care again today evening and enquired why the product has still not been delivered, upon which the executive replied that the product is still stuck in their Kolkata warehouse. This is really an unprofessional behavior from such a reputed courier company. Anyways, the executive told me that he will forward my complained again to the concerned department. But that's what the previous executive too told me. I don't know if they are really going to do something or not. Please help.
Yours sincerely,
Edward Hsue.
Dear Edward, we apologize for the inconvenience caused.Your complaint has been taken up.
We will get in touch with you shortly.Thanks.
We will get in touch with you shortly.Thanks.
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