Safexpress Complaints & Reviews

Hello

This is for your kind information that i have ordered a product from ebay.In on 4th march 2016 which was supposed to be delivered by 9th march 2016 through safexpress. As per the shipment track record (Tracking id:[protected], the consignment has reached siliguri on 13th march 2016 which is the last stop before gangtok (Place of delivery). The consignment has been hold up at siliguri since then and i have made complaints to safexpress for numerous times but still they have not responded to that.
Therefore, i kindly request you to look into this matter and resolve at the earliest as my consignment has been hold up for more than two weeks.

Thank you.

Way Bill Number: 45991092. I was shifting from my college at Hyderabad to my home at Trichy. I have sent 2 cardboard boxes and a suitcase via Campus2Home safexpress service. They promised that the goods will be received in good condition. I received them on 18th march 2016.

The boxes torn open at the edges and the suitcase was full of dent and dust in bad condition( attached the pictures along). The suitcase was not even wrapped with polythene cover. The total weight was 41 kgs. They charged us for 70 kgs. I chose cash on delivery option. The bill was around Rs.2231, we paid Rs.1700 and asked for reason behind such bad condition.The staffs replied in an uncouth manner. Their driver raised his voice demanding for money. After having spoken with their area sales manager Mr. Eshwar, (Trichy), who was courteous enough to understand the issue. the staffs left. Then 2 hours later delivery manager Mr. Periyasamy, (Trichy) came inside our home along with two more labours and blackmailed us of manhandling. He did not leave our house till we paid him the remaining amount Rs.500. His language, attitude was threatening. We were fortunate that my dad was there at home. This is not the way you treat your customers.

Rowdyism is not expected from such a brand. We live in a good neighbourhood and I feel ashamed for choosing this service.

We expect a refund for the damanges and the mental torture caused by your staffs along with an apology.

Thank you.

Firstly I have to make a zillion follow ups just to get the boxes to be dropped. You all just send multiple mails that pickup request is being generated etc., but it is infact a manual process. I am actually getting thingd delivered as per the company's convenience. Please take customer satisfaction seriously.

I had sent books through SafeExpress courier waybill 46900066. We have spoken to delivery guy to deliver it in evening since we won't be able to collect it in the noon. But evening an employee Rajesh calls to say that he is returning the boxes if we don't go and collect it immediately from their location. We had booked for door to door delivery. But they insisted that they will send only if I pay extra 150 rupees for home delivery. I had to helplessly pay extra 150 rupees since I needed my books immediately for my exam. To add to this the box is broken and damaged my books as shown in the pics attached.

Am Amarendar reddy..I Purchased refrigerator throgu flipkart they sent the delivery through the safe express..but the field executive asking 1000 rs for delivery..is it right thing he is decresing the values of safe express..his phone number is [protected]

Having severe problem in pickup of goods for booking. I have been in touch with local Safexpress Office in Jaipur, including the area head. They committ to pick up the material, but did not turn up to pick the same causing delay in delivering the material to customer. Unresponsive attitude of persons employed in Safexpress Jaipur

Jeet & Jeet Glass and Chemicals P Ltd.
F75A Road No. 1C
V K Industrial Area
Jaipur 302013

I have sent two packages from Agartala, Tripura to be delivered to Aizawl, mizoram on 10/11/15. Two months have passed and till now didnt receive packages. I complained to local branch they said that both packages have been displaced and were talking about refunding back my money. I refuse to take the refund back because my stuff in the packages are very important and career related. Please help me find my packages as soon as possible. I am facing so much of difficulty because of it. The waybill number is 42898651.

HI,

The service of yours is total unsatisfactory.
as the guy from final delivery location kukatpally safexpress called and ask for address, but did not turn up.

I clearly explained the address and it is an easy address.
I have took some where around 20-30 packages in 2 months time.

so, after waiting an hour called him, he then says he simply asked for address, so he would delivery next day.
After i questioned about waybill status on website showing out for delivery.
he simply said some excuses and said he would deliver tomorrow.

Local safexpress guy did not atleast attempt for delivery.
He simply calls customer to mislead them as if he really attempted delivery.

After this inconvenience of waiting 1 hour for package anticipating he would deliver, i called customer care and reported this inconvenience. you can check for call reference number COM[protected].

Waybill no: 45958042 which is a package booked on Amazon.com.
They did not do any attempt to deliver package on 4th feb'16 which showed on the website.
But they you have sent a message on 5th feb'16 1.26am saying package is out for delivery and again one more message after 2 mins saying attempt unsuccessfull. (in the midnight)

Please look into it and do not cause this inconvenience to customer for the working staff convenience.

Dear Sir/Ma'am, This is to bring to your notice that recently I had shipped two big parcel through Safexpress courier services from Mumbai to Bengal. To my utter shock when I received the parcel at Malda (West Bengal) I realized some of the item from the boxes were missing. As I had packed the boxes and shipped them myself I was more than sure that things were missing when I received them at Malda (as I reached home before the boxes arrived). But to double confirm it that items were missing from the boxes I came back to Mumbai and checked my locked room and Almira. The item missing from the boxes are some clothes (expensive sweaters and jacket), two pairs of leather shoes (one casual from the Brand CAT [cost 10999], and the other pair a formal leather shoes cost 3500], a wireless Logitech keyboard [Rs.2300], wireless Bluetooth speaker [2990], some fancy home decorative should cost around[protected]. The two boxes were sealed with Safexpress adhesive cello tape and the person who collected the boxex from me assured me that the company will further sealed it with artificial/nylon roped which are mechanically sealed but unfortunately when I received the boxes there was no nylon roped sealing. So what I presume that the perpetrator could easily cut open the cellotape sealing and took out things and sealed it back with Safexpress adehesive cello tape which are available with all Safexpress distributors/dealers/handlers. It is not only that I have lost my expensive clothes, electronics and other stuff but most importantly the trust and faith. From now onwards no matter how urgent or important it might be but I won’t be able to send parcel with them as I know there is high probability that they might do the same thing again. I would kindly request you to help me get my things or money back. I guess I am not alone there might be many such cases happening every day and unless they are made accountable they will keep doing the same thing with everyone. Please help me. Thank you, Regards, Noni

I've received my courier from Delhi to Dhanbad on[protected]. On opening it I got to know that one of the content was missing (worth Rs 1100). I put it into the notice of my Safexpress delivery boy, also to the dhanbad branch Safexpress manger. They gave me the number of your Jharkhand head manager Mr. Vinod (from Ranchi office). I put my problem before him also but in vain. No action has been taken from such a reputed company for their customers. This is pathetic on a customer's part. I want proper immediate action to be taken for my missing content.

I bought a Safexpress carton and put my luggage in it weighing about 10kgs. But today when I received it the carton is torn out and my expensive clothes and important documents are missing from inside it. I submitted the good on 14th December 2015 at Pilani WB Number 43121015. My goods which are missing were worth approximately Rs 20, 000. I am very pissed off and unhappy because of the service they have given and torn out luggage. I want immediate attention to this matter. I wish to have my luggage back, if not an equal valuation for the same, plus this compensation should also include the potential cost of some of the certificates which were valuable to me. Apart from this I had some memories which were attached to my goods. I want a compensation of atleast 40-50, 000 Rs. Plus this sort of customer service is not at all expected from such a big company as Safexpress.

I K giridhar rao receiver of two boxes of luggage delivered through safexpress with way bill no 44322656 have not received it yet. The luggage was delivered on[protected] at bits hyderabad campus through campus to home service. In the web site when i track it is shown that the luggage was delivered on 18th to adoni(town). But the delivery has to be done to yemmiganur(518360) a small town near adoni and even an extra amount of rs 750 has been charged for the delivery to remote areas. I have not received my delivery yet. I request the concerned members to look into this matter asap.

I send my five(5) parcels box from Kolkata, Shantipur to Imphal on September on the name of Sorensangbam Rajen Singh, Singjamei Thongam Leikai, P.O&P.S:- Singjamei, Manipur (Imphal West), Pin no.-795008. My consignment nos./Waybill no. Is 4391981. Out of 5percel box I received only four (4nos.) parcels box on 27/10/15 at 4.23pm.One box still left to receive. On that left one box have many new clothes and costly products insides the box which namely:- 1. 3pcs. Kashmiri Pashmina shawls (Total cost Rs.9000). 2. 8pcs. Double Bed Sheet cotton (Rs.5650) 3. 5pcs. Single Bed sheet cotton (Rs. 2750) 4. Pillow Cover Cotton (Rs.850) 5. 1pc.Blouse Unstitched (Rs. 350) Total: - 18600/- When they (courier) come to pick up my 5parcel box they not mention about insurance amount of that 5 parcel box’s and also we have no idea about mentioning insurance amount while sending any parcels. Not only that I have proof that I never told my 5 parcel box’s amount was Rs.10000 only. On the same day from BCKV College, we four peoples send our parcels together on different area of Manipur (Imphal).They also not asked the amount of each box and they not give any official paper for signature. It’s totally false at internet they showed total amount of parcels box’s was only Rs.10000/-.While sending my parcels I never mention the total amount was Rs. 10000 and no signature was done from my side. These were unfair to us as customer who believes and send all our valuable products. If product amount was only few then i would not complain and claimed. But my undelivered parcels box products was all new products and total amount was Rs.18600/-. That’s why I was complaining / claiming my loss products. I was not claiming the false statement. If I got my undelivered parcels box that time you can open and see the values of my products. And I will return my claiming amount to you. Several time I complained to Kolkata Safe Express they already told it was reached Guwahati branch after that I enquired to Guwahati Branch, they told me it’s already send to Imphal Branch. In Imphal branch, they told me they received only 4parcels box. I already complain many times in the phone but no response from any branch. I would be very thankful if you kindly solve my problem as soon as possible.

This is Rohit Rana from Pune have complain that the Safexpress has not yet delivered my product since the estimated date has crossed months. And I have already paid the amount. The Waybill number is 83270619. When complained via phone call, they seem that it will be delivered within 48 hours but their 48 hours has no end at all. Please kindly help this problem resolve as soon as possible

I ordered a mattress from this service provider to be delivered in Bangalore. My consignment was booked from Meerut on 19.11.15. It arrived in Bangalore on 21.11.15. Today the date is 28th November, but still i have no update of my order. It is sad that i'm searching the contact point to get some detail but no one is bothered to call and update me. I have called the branch office and they gave me umber of another person and the chain ran on. I have talked to 5-7 people till now but i don't know where my order is. I think my order is stolen and they much be sleeping on my mattress now. Will never order from safexpress and will give the same feedback to whom I meet. Thanks! Abhishek

Sir,
I, Shiba Pradhan, am the receiver of the items(grappling mats) of Safexpress waybill number[protected]. The items have reached Kolkata Hub by 10th November but I am yet to receive them. I run a Mixed Martial Arts training centre and the mats are of prime importance to me. Even, more so as we have a kickboxing tournament in December and an MMA tournament in January. Everytime, I call the customer care they would forward some email or notify the local authorised team/person. But no one called me till today. I have been calling safexpress daily but to no avail. I have lost 3 admissions because I do not have the mats(Total amount - 1500 x 3). On the flip side I received an sms on 21 st and another on 23rd that the delivery was unsuccessful. But when I called up their zonal distributor My. Jayant(mobile - [protected]), he informed me that the mats have never left the godown. I would like to apply for a compensation for the admissions I lost, number of practise days I lost and the time I lost due to numerous follows I had to do with Safexpress.

Sir i have been in touch with your customer care department about the delay in delivery but till date there is no progress in my shipment. please let me know where is my packge and when will i get it? else give me the details of the person responsible for paying compensation for the delay in delivery. regards ravi kumar

I sent a cartoon from SAFEXPRESS WAYBILL NO. :45463703 dated 09/11/15 from Bhiwadi, Rajasthan to Banglore. It was delivered at the destined address in the worst condition. The box was broken from all the sides and it seems to be intentionally opened as the strips were either broken or misplaced. the box was even delivered open as the packing tape was open from the top. i have attached images for your reference so that you can have a idea what service you are providing t the customers.

I have booked my house hold items in a transport company ARSHDEEP TRANSPORTS, Bhisiana, Bhathinda, Punjab ad on 28 Jul 2015 and was forced to be picked up from Trivandrum Safe Express on 07 Sep 2015 in a Damaged position. Want to claim damages

I purchased from a TV from flipkart. They delivered through SafeExpress. My Shipment was booked on 05-NOV-2015 with Way Bill No 83914755. EDD accroding to SafeExpress WebSite was 15-NOV-2015. It is still at the hub. It took 5-NOV-2015 to 12-NOV-2015, 8 days to reach from Delhi to Panipat. Which is just 2 hours away (80km). And after reaching this shipment is still not out for delivery its Delivery Date has also crossed. I don't know why under such a big company name they provide such pathetic service. This was my worst online shopping experience, thanks to SafeExpress.