Safexpress Complaints & Reviews

Hi,
This has reference to the subject Way Bill # 81305979.
While attempting the delivery, SafeXpress Representative / Local Branch Manager @PIN-224001 (Faizabad-UP); Mob. No. [protected], is misbehaving, talking rudely over phone and refused to deliver the items at my home @Pin Code - 224 001 (whereas it is a prepaid consignment booked on door delivery basis).
You are therefore requested to take necessary action against him, speak to the concerned / instruct the concerned to deliver the items immediately without any further delay.
I'm not getting any response from any of SafeXpress executive of customer care board.

Pl. do the needful.

MATTER MOST URGENT PLEASE.

Thanking you in anticipation.

BR/Kamlesh Dwivedi - [protected]

Waybill No. 50166974
I called Safexpress guys to transfer my trolley bag kept at my friend's location, from IIM Ahmedabad campus to Hyderabad, . They took Rs. 1030 from my friend and gave bill for only Rs. 830. They did not give receipt for full amount even on insisting; said Rs. 225 is for laminating, but sent the bag without laminating.

In Hyderabad, they sent a person for delivery who cannot read and write. He could not even read the address where the bag was to be delivered. The guy kept calling on my phone no. to seek directions and address. Extremely UNPROFESSIONAL and POOR service.

PLEASE refund the Rs. 200 amount for which you did not give the receipt.

Bill no 7003, 24.03.2017, santhosh.P,

as per earlier discussion with mr vijay, dharmender, overall amount should be approx 15000, but demanding 20125 rs. In others charges they are demanding 1100 rs for challanned by delhi traffic police while coming to load.( driver gone through one way). Why should we pay these amount, obviously it affects the firm name.So please take action.This is the first time doing with safe express, why should we pay his driver fault.Please reduce the amount

I am complaining about the person who is incharge of safdajung area.We have made enquiries to the person who is incharge of Arjun Nagar, Safdarjung on 18.March.2017(Friday). But till today he haven't come yet, we call him again and again many times but he didnt want to come and hang up our calls. We need to send our stuffs before friday ie. 25.March2017. Can you take any actions please!!!

Hi,
This is for Safexpress office in domlur, Bangalore. First of all, they took time to get the boxes for me. They were 1 day late. They were supposed to provide me tapes which they didn't instead giving lame excuses that it got over. Is that my problem? And the person who delivered it, his behavior was very unethical.
He is acting as if he is doing a favor to the customer.

I sent a consignment (3 boxes) by safe express waybill no. 49329226 from pune to ghaziabad on 10th march, 2017. I was assured safe and sound delivery of my boxes by 16th march, 2017.

However, i received the consignment on 18th march, 3:30 pm. My boxes were in a very damaged condition. One of my box was completely torn from a side. When i received the box it was patched by tape. Please find attached pictures for your easy reference. After opening the box, i realized that some of my items are actually missing. Missing items are worth inr[protected].

Immediately after receiving the package, i tried calling customer care to lodge a complaint. But, i was told that servers are not working and any complaint cant be registered.

I request the concerned department to look into the matter and provide me either my missing items or compensation against them. I m deeply disappointed with the service of safe express and hope that this matter will be resolved at the earliest.

This is a serious issues which i am going to notice you is that our company has book a consignment in your safexpress on dt.01.03.2017 and waybil no[protected] and the consignment was very very urgent order contains special tools for our new bajaj sgowroom at aizawl. Books for sale and the consignment till yet not received at aizawl, consignment booked from shirwal to aizaw, l am sorry to say that after 39 days passed still i have not received the consignment which is really ridiculous service from your end.

Dear Team,

This is a serious issues which i am going to notice you is that our company has book a consignment in your safexpress on dt.01.03.2017 and waybil no[protected] and the consignment was very very urgent order contains books for sale and the consignment till yet not received at rourkela, consignment booked from ghaziabad to rourkela, am sorry to say that after 9 days passed still i have not received the consignment which is really ridiculous service from your end and that consignment i will not received anymore if it will not deliver me today i.e Dt.10.03.2017 and i will intimate my company by giving a mail would request not to send any consignment by SAFEXPRESS, your service is really very bad.

My parcel bearing waybill no. 38830352 reached Guwahati branch on 22nd february 2017. I am attaching all the necessary documents like waybill, invoice, etc to reach the destination place. Even after many calls and email sent to Safexpress, they made lame excuses and they are delaying my parcel unnecessarily. Please look into my enquiry as soon as possible..

I had ordered a bicycle through Flipkart on 30 January, 2017 1:35 PM & Order ID: OD[protected], it was assured to be delivered in my house before 05.02.2017 at tirunelveli, tamil nadu by Safe Express, but till yesterday 15.02.2017, it was not delivered by safe express executive, so I went to safe express office personally to get the product by self, he responded in a very negative manner and made me wait for more than one hour, I had to spend Rs.300 for taxi to bring the bicycle home from safe express office. It was a very bad experience for me with Safe Express, now today 16.02.2017 I received the message that "your product is out for delivery" from safe express to my mobile, for the product which i already got personally yesterday itself, they are trying cheat every one, please take necessary action.

Cn no.51198908 dt[protected] was sent from jaipur to guwahati. The box contained central government approved sample of cable manufactured at our plant.As per safexpess material has arrived on[protected]. Even after calling for days in their guwahati office([protected]/6) no response has been recieved.This is highly unprofessional attitude.

Regards,

anurag jalan
al rods pvt ltd

We have order with WB no. 51165635, which has reached its delivery station, bareilly on 17, and from last two days, order is out for delivery but was not delivered and we were not informed that they will deliver or called us regarding that which is highly disappointing, kindly get it delivered by tomorrow, because the delay is from Currier company.

We have supplied materials vide your Docket No. 48435442 Dt.12.08.2016 at Punjab with our inv.no.RT16370687 Dt.12.08.2016 - 01 Box booked.

As per the Customer materials not received as off now. Requested to provide the receiving acknowledgement as we have not found the same in your portal.

we have already taken PODfrom your Portal which is uploaded the sameis not upload hence

My stuff, thag includes a trunk, a bag and a suitcase was taken from Kailash hostel, IIT Delhi on 9th Dec, 2016. It has been almost 20 days it has not yet reached Sawanthwadi, Maharashtra.

Your agent is not answering the phone and is not giving any tracking id.

Name of agent : Pawan
Number : +[protected]

Please look into the matter at the earliest as I am a Naval officer due for my posting...

I had sent a suitcase from Lodhi Road, Delhi to Bhubaneswar. The guy from safexpress told me that the waybill no. will be provided only after loading. I keep calling him everyday and he keeps saying that he will provide the waybill no. tomorrow. He has delayed it by 16 days now.

Safexpress Mahipalpur Delhi
From: Nabeel Salim
To: P K Mahapatra

Contents: I suitcase with clothes
Paid: Rs. 1800

I availed service of Safe express way bill no. 50884859. I availed service for transporting my bike from Una to Jamshedpur. I received my bike with open packing and without key. Now i'm asking to safe express personnel of both places i.e. pick up and delivered office of safe express, but they are not responding. Even after contacting with customer care they are giving false statement that it would be resolved shortly. Till now it doesn't resolved by them.

I have booked a pick up on 12th November from hyderabad to chandigarh. They told that the pick up will be taken on 14th November and told that the person will call before he comes. I didn't get any call from anyone. Indeed I called customer care for the status. They asked for apologies and said that they will send the next day. This has repeated for three times. After 10 days that is on 22nd November I got a call from safexpress guy asking for the pick up. Don't it sounds ridiculous? and even saying that the customer's number is not reachable. Do customers look like senseless? we would have got atleast one call. Very very poor service. I can feel the arrogance in their way of talking to the customers. I will strongly discourage anyone if they are going for safexress. Please take action and avoid such problems.
Please find the phone numbers that they called from [protected], [protected].

I was sent an wooden furniture item by INSARAF. The company people at Indore had sent only ONE person ie the driver alone!!! to deliver the item while weighs 110 kgs!!! It seems they pay only Rs 40/- to the delivery boy! Got injured while helping the dleivery boy left theluggage to my first floor house.
Pathetic attitude. Literally enslaving poor people. By the way this is the second time this has happened.

My Consignment was booked on july 2 from chennai to Srinagar. They kept it in Jammu for 3 months telling reason as curfew. I somehow managed without essentials needed. Now the consignment is just 8-10 km away from me in Srinagar from Nov 1, still they are not sending it to me. My essential items to survive and lead normal life in Srinagar is with them. No body paying any attention. I talk to executives everyday. They keep saying they will send but nothing is happening. My daughter is 3 years old only and temperature here is going below 0 degrees. From last 19 days they are not sending my consignment within 8-10 km. And moreover there is no such restrictions also. Now there is no curfew. There is no movement problem too.
The person here says come and take the consignment yourself and give me money @5/kg. I complained about this to Safexpress but nobody is listening.
I have already paid them for door to door delivery.
Kindly help, it getting too cold here. And even my bedding and other household items, bike etc are with them.
Very Very disappointed by their service.
My shipment number is 47284372
My e-mail is [protected]@yahoo.com

Hi,
We used safe express to courier our household items to Delhi from Pune, after receiving the packages on 12th November 2016 in Delhi we found that No. of items from each box were missing. the boxes were intact when received, this is ridiculous that some one in Safe express stole our Personal Stuff worth 12-13K. the stolen items included- 2 branded Watches, a pair of branded shoes, Kitchen utensils and induction cookware.

Being such a big logistic company how are they letting someone do this to their customers.

If the case is not resolved at company's level, we are planning to go to consumer forum and Local Police for assistance.