Safexpress Complaints & Reviews

I have registered a pickup request for 1st may a week before i. E. On 25th april. I got confirmation mail too. They provide boxes by themselves to pack your luggage. They called me twice that your pickup is confirmed and when i asked them about boxes that i have not received boxes yet, they said they will update me shortly. Today is 1st may, the day of my pickup and i have not received boxes/cartons yet. When i called them they said we cant arrange your pickup today and asked me to cancel my request. I mean seriously, such a big company and showing height o[censored]nprofessional behaviour. Now i have flight tomorrow early in the morning and safe express has denied from their duty and asking me to cancel my pickup request. I will never ever recommend safeexpress even to my enemies.

It is very horrible experience for me with safe express. My luggage delivery is already more than one week delay. Several times I have tried to contact customer care, but all are donkey. I didn't get any proper response from them about my luggage. As per my view never book your luggage in safe express if you want it in urgent. During booking they will ensure you that you will get your parcel on some particular date, but dont belive them, atleast add 2 weeks more to expected date of delivery. this is my first and last experience with safe express

I am not happy with ur services. Whenever i contact safe express they inform different from what they do. This is not the first time this happened. My previous delivery was also through safe express and this is the 2nd time. There was 21 days delay on my previous delivery. 2 days back i got massage that my item is out for delivery. I did not get any call regarding my delivery. Next day i get a message that my item is undelivered. I did call on [protected] spoke to mr vinay he told me that my item is in godown and they will deliver it the next day without fail. Next day i didn't get any massage or any call so i called again. I spoke to mr vinay again he placed me on hold for 15 minutes then he told my item was on delivery yesterday n it's back but smell person said he is godown n now a different statment. I askwd how xould he change statmemts he aaod he is sory for changing statements amd promised to call in 10 min but no call as of now. I am so upset that some people are just spoiling the brand name safexpress. I guess it's time to buckle up and get these kind of issues to work fixed. I had 2 delivery and both are very disappointing. I guess i will never choose safe express for my personal delivery.

Horrible experience, i have ordered a sofa, on 8th april it reached my city transport hub. But till now they have not delivered it to me.

And it shows 3 times delivery unsuccessful in the tracking list, but i did not get any call from the delivery person during all these 3 attempts.

And i have read other reviews and i found many others also facing same issue.
We trust your service but you betray us.

Horrible experience, would never recommend to anyone. My courier is lying in their office and these people are telling me everyday that they are sending today. What nonsense is this??? People don't like to wait for so long for any courier.

I have called many times to remind them and ask them, but they are sending me messages saying your delivery is unattempted, while they have not given a call for coming.

I have sent 2 boxes of parcel from Pune to Chennai.Some of my goods are missing like my power bank, umbrella, a box of chocolates and few more.
I have myself packed all the goods in the box and now when it is received in Chennai some of the goods from it are missing.
Parcel was sent on 1 st April from Pune and was received on 8 th April.
The packaging seems to be hampered.
Way bill no:
Kindly check where the packaging was opened and help me get back my goods or initiate a refund of those products.

The status in your tracking tool shows the order is delivered. Way bill no 81308277. To whom it was delivered? I am the actual recipient but I have not received even a single call from you guys. Will I even receive my product? Your customer care numbers never work at all. Just wondering how can you even run a business with such a service.

How long you want the customer wait once we start using your service.? Just confirm if you can deliver the product or not so I can just cancel the shipment and stop using your pointless service.

This is the most unprofessional mover I have dealt with. Requested a pickup yesterday. No one called up today to coordinate. Waited till afternoon and then called the customer care. They provided details of some BPA who told me she hasn't received any such request. Then however she obliged me by assigning someone who said he'd come at 6 whereas their official pickup time is till 5. He didn't call back and on further enquiry of his whereabouts, the BPA (sangita, contact [protected]) switched off her phone. Now on further call to the customer care, their server is down and they can do nothing about the one day delay that they have caused to me. Wonder how does the business work. My consignment was to be shipped from Kolkata to Hyderabad. My pick up id- [protected]

I ordered a product from home shop 18 on 28 march 2017 and it reached to solan (Which is my location) on 31 march 2017. The delivery boy called me on the same day but he said: today i (Delivery boy) can't deliver your product because it's too late. Next day i called him and the delivery boy again gave me excuses. This time he told me today he can't deliver my product because he doesn't have the scooter.
Till today 8-april-2017 no product has been delivered

Hi,
This has reference to the subject Way Bill # 81305979.
While attempting the delivery, SafeXpress Representative / Local Branch Manager @PIN-224001 (Faizabad-UP); Mob. No. [protected], is misbehaving, talking rudely over phone and refused to deliver the items at my home @Pin Code - 224 001 (whereas it is a prepaid consignment booked on door delivery basis).
You are therefore requested to take necessary action against him, speak to the concerned / instruct the concerned to deliver the items immediately without any further delay.
I'm not getting any response from any of SafeXpress executive of customer care board.

Pl. do the needful.

MATTER MOST URGENT PLEASE.

Thanking you in anticipation.

BR/Kamlesh Dwivedi - [protected]

Waybill No. 50166974
I called Safexpress guys to transfer my trolley bag kept at my friend's location, from IIM Ahmedabad campus to Hyderabad, . They took Rs. 1030 from my friend and gave bill for only Rs. 830. They did not give receipt for full amount even on insisting; said Rs. 225 is for laminating, but sent the bag without laminating.

In Hyderabad, they sent a person for delivery who cannot read and write. He could not even read the address where the bag was to be delivered. The guy kept calling on my phone no. to seek directions and address. Extremely UNPROFESSIONAL and POOR service.

PLEASE refund the Rs. 200 amount for which you did not give the receipt.

Bill no 7003, 24.03.2017, santhosh.P,

as per earlier discussion with mr vijay, dharmender, overall amount should be approx 15000, but demanding 20125 rs. In others charges they are demanding 1100 rs for challanned by delhi traffic police while coming to load.( driver gone through one way). Why should we pay these amount, obviously it affects the firm name.So please take action.This is the first time doing with safe express, why should we pay his driver fault.Please reduce the amount

I am complaining about the person who is incharge of safdajung area.We have made enquiries to the person who is incharge of Arjun Nagar, Safdarjung on 18.March.2017(Friday). But till today he haven't come yet, we call him again and again many times but he didnt want to come and hang up our calls. We need to send our stuffs before friday ie. 25.March2017. Can you take any actions please!!!

Hi,
This is for Safexpress office in domlur, Bangalore. First of all, they took time to get the boxes for me. They were 1 day late. They were supposed to provide me tapes which they didn't instead giving lame excuses that it got over. Is that my problem? And the person who delivered it, his behavior was very unethical.
He is acting as if he is doing a favor to the customer.

I sent a consignment (3 boxes) by safe express waybill no. 49329226 from pune to ghaziabad on 10th march, 2017. I was assured safe and sound delivery of my boxes by 16th march, 2017.

However, i received the consignment on 18th march, 3:30 pm. My boxes were in a very damaged condition. One of my box was completely torn from a side. When i received the box it was patched by tape. Please find attached pictures for your easy reference. After opening the box, i realized that some of my items are actually missing. Missing items are worth inr[protected].

Immediately after receiving the package, i tried calling customer care to lodge a complaint. But, i was told that servers are not working and any complaint cant be registered.

I request the concerned department to look into the matter and provide me either my missing items or compensation against them. I m deeply disappointed with the service of safe express and hope that this matter will be resolved at the earliest.

This is a serious issues which i am going to notice you is that our company has book a consignment in your safexpress on dt.01.03.2017 and waybil no[protected] and the consignment was very very urgent order contains special tools for our new bajaj sgowroom at aizawl. Books for sale and the consignment till yet not received at aizawl, consignment booked from shirwal to aizaw, l am sorry to say that after 39 days passed still i have not received the consignment which is really ridiculous service from your end.

Dear Team,

This is a serious issues which i am going to notice you is that our company has book a consignment in your safexpress on dt.01.03.2017 and waybil no[protected] and the consignment was very very urgent order contains books for sale and the consignment till yet not received at rourkela, consignment booked from ghaziabad to rourkela, am sorry to say that after 9 days passed still i have not received the consignment which is really ridiculous service from your end and that consignment i will not received anymore if it will not deliver me today i.e Dt.10.03.2017 and i will intimate my company by giving a mail would request not to send any consignment by SAFEXPRESS, your service is really very bad.

My parcel bearing waybill no. 38830352 reached Guwahati branch on 22nd february 2017. I am attaching all the necessary documents like waybill, invoice, etc to reach the destination place. Even after many calls and email sent to Safexpress, they made lame excuses and they are delaying my parcel unnecessarily. Please look into my enquiry as soon as possible..

I had ordered a bicycle through Flipkart on 30 January, 2017 1:35 PM & Order ID: OD[protected], it was assured to be delivered in my house before 05.02.2017 at tirunelveli, tamil nadu by Safe Express, but till yesterday 15.02.2017, it was not delivered by safe express executive, so I went to safe express office personally to get the product by self, he responded in a very negative manner and made me wait for more than one hour, I had to spend Rs.300 for taxi to bring the bicycle home from safe express office. It was a very bad experience for me with Safe Express, now today 16.02.2017 I received the message that "your product is out for delivery" from safe express to my mobile, for the product which i already got personally yesterday itself, they are trying cheat every one, please take necessary action.

Cn no.51198908 dt[protected] was sent from jaipur to guwahati. The box contained central government approved sample of cable manufactured at our plant.As per safexpess material has arrived on[protected]. Even after calling for days in their guwahati office([protected]/6) no response has been recieved.This is highly unprofessional attitude.

Regards,

anurag jalan
al rods pvt ltd