Safexpress Complaints & Reviews

I had a courier from punjab, which was shipped on october 19th (Awb:[protected]. The courier arrived at bangalore on 27th and even after 8 days there is no communication or delivery attempts from "un"safexpress. I have made repeated attempts to contact their customer service, which is kind of non functional (Only gets tailor made answers for all questions). If anyone has plans to send something through the so called safexpress think twice.in...

Dear sir,
After receipt of defence from your local rep not deliverying items to bel, bangalore. I will complaint to your higher authority.

Docket no 50356195

With regards,

Sunil l uranakar
Senior engineer, cs-mce
Bel

A consignment was booked in my name from Hyderabad to Delhi (12th October) under AWB#80207775. As per them it takes 10 days to get it delivered. I somehow accpeted that (repenting that now). I receive a call on 20th during working hours for the delivery. I asked them to deliver only after 3 p.m.. (received call from mobile no. [protected]). It is 2 days i am still trying to follow up. The website says a delivery was attempted. How can they term it as delivery???

I call their customer care and logged a call to expedite. I asked for the ticket number and i was promised the ticket number on phone. It is more 4 hours and i am still waiting for the ticket number. (Forget the delivery or the update on delivery).

Very poor levels of service delivery.

This company would make you cry while a pick up of the stuff and more while dropping off your stuff. All they on their consumer helpline is not to be believed, it is the most untrustworthy company that i have ever dealt with. I need a refund of every penny I paid to them because their service is not worth any of it. One should go for any other service than this.
I hope they return my stuff ever, they haven' t delivered it yet and it's way past the date they promised.

We were assured of pickup early morning but didnt happen .we called around 15 times to the customer care. Pathetic customer care service. Selling stories is what this company does. Worst service of packers. Disgusted and annoyed me each time i called. Disconnected my calls. They won't deliver promises on time. There are also complaints of tempered packages

Dear sir

we have booked shipment from gurgaon to indore for date 05.10.2016 booking number [protected] date 05.10.2016 but till date 11.10.2016 not pickup.

What is the reason of not pickup,

please pickup goods urgently & delivery to indore.

Very urgent

if goods not pickup by fedex so please tell me.

Regards
amit gujrania
go green textiles india
[protected]

My pick up was supposed to happen yesterday ie 19th. Believing your service i have not cancelled my ticket also. But yesterday also the pick team doesn't turned up & lost that ticket money also.

please try to understand my situation & revert to this mail. Believing your service i have planned my travel along with my parents & kid three times. But since pick up doesn't happened i was forced to drop my plan of travel.

whenever i was calling i was getting a very poor response from the customer care team.& when i called to confirm the pick up it was told to me that it will be done within 7 pm, but no body turned up.

Item delayed by almost months and it arrived in destination city and not delivered for 10days(Waybill# :[protected]. And after so many trials i got connected to them and Ajay Kumar Dube contact person behaved very badly. He used bad languages. He said many bad things to me for and told me that he is not able to find house because i live in Forest. Please some tell that person its city.

My scooty arrived a month late. They kept telling me it will reach by 21st august but it didnt. Sometimes he said he is in the hospital with his kid and sometimes he didnt even pick and he asked me to pay here because of some money shortage the driver has which he announced at the last moment. He did tell me that he will deposit that money in my bank account but did that only after i kept poking him again and again and that too deposit just 3500 whereas the amount i had to pay here extra was 3736. May be 236 is a meagre amount for them but why sould i pay for their carelessness. I have been so troubled because of this consignment which these people couldnt deliver properly. Seat is all damaged. They dont come with change nd the networking is extremely extremely poor. I am very annoyed by this entire process and thia needs to be checked the entire system.

I have booked my scooty (Activa) & my luggage through safeexpress from greater noida to bhopal. They first asked for some hidden charges which were not mentioned in their quotation & they packed my luggage in some carton boxes which were in a very bad condition & told me that these cartons will be repacked once it reaches to the dispatch center.
But when i received my luggage at bhopal it was packed in the same damaged/crused/torn cartons. A lot clothes were coming out of these cartons.
My 5 pair of footwear are in a bad condition & 4 pair of suits are damaged & i can not use them.
Lastly i want to say it is not at all safe to use safeexpress service.

My Name is Nitish Nair. I had booked a consignment of books totalling 30kgs from Delhi to Kolkata on the 9th of August 2016 and was promised delivery within 5 days. It had arrived at the Kolkata office on the 15th of August. But it seems they don't have any staff willing enough to deliver it. I can't even go to their office and take it myself. It has been over a week now. I didn't expect such unprofessional attitude from a company running for 20 years. Please deliver my books pronto!.

Consignment booked on[protected], docket no 49185628 through safexpress courier but this consignment had left the place on[protected] until and unless they hold the consignment for 5 days in delhi warehouse. And nobody is responding well at the moment. And the same happening with us from past few months i am fed up with this kind of service. We are receiving all the consignment too late and short box received as well.
Its too late and poor service from safexpress. They are unfit for the courier service.

The consignment is in hyderabad since 10th aug and hasnt been delivered yet. Its been over a week now.
There is no one who has come to deliver it.. But they quietly mention it as delivery attempt unsuccessful
I called a few times at the call center for the office number where the packet is so that i could talk to the courier boy bit that is in vain
Can someone please help me here?
My contact number is [protected]

This is with reference to waybill no: 48834973.
The consignment was sent from mangalore on 4th august 2016. However, there was a great deal of inconvenience caused to me due to delayed delivery. The delivery associates kept on extending the delivery date. Some of them were rude too. The consignment arrived on 17th august and not to my surprise there was a lot of damage caused to the materials inside.
I believe the company must compensate for the delay, damage and above all the terrible experience.

Mr. Ranjan,
Shall we make the arrangement to regularize the delivery at your cost which may cost you rs.[protected]/-
Seems you are not interested in the???

Krishnamoorthy

From: moorthy [mailto:[protected]@ceasefire.In]
Sent: 6 august, 2016 1:38 pm
To: ranjan srivastava
Cc: 'accounts' ; dheeraj mittal ; keshav bhatt ; 'patel-store' ; 'pradeep' ; sanjay joshi
Subject: fw: pwd b&r - watermist material reached without water tank (Trolley mounted)

Mr. Ranjan,

Not attendending the customer’s call itself a good sign for the organisation

“india’s fastest and largest supply chain company”

“thanks” but not in good taste, for the best services which no other transporter can compete with “say” “fx” xxxxxx

Rest is???

From: mld [mailto:[protected]@ceasefire.In]
Sent: friday, august 06, 2016 11:10 am
To: [protected]@ceasefire.In; [protected]@ceasefire.In
Subject: re: pwd b&r - watermist material reached without water tank (Trolley mounted)

Sir

As per our telephonic discussion till date pcs is not exchange.

Pls talk to safexx & change pcs today.

Regards

From: moorthy [mailto:[protected]@ceasefire.In]
Sent: 2 august, 2016 2:42 pm
To: ranjan srivastava
Cc: bks ; 'accounts' ; dheeraj mittal ; keshav bhatt ; 'patel-store' ; 'pradeep' ; sanjay joshi
Subject: fw: pwd b&r - watermist material reached without water tank (Trolley mounted)

Mr. Ranjan,

“please provide consignee contact number on urgent basis”
“what a joke”2017
You have already delivered the material to both the parties, the only blender was not deelivered as per the invoice.

Hope, you are???
Krishnamoorthy

From: ranjan srivastava [mailto:ranjan. [protected]@safexpress.Com]
Sent: 2 august, 2016 1:44 pm
To: 'moorthy'
Cc: 'bks' ; 'accounts' ; 'dheeraj mittal' ; 'keshav bhatt' ; 'patel-store' ; 'pradeep' ; 'sanjay joshi'
Subject: re: pwd b&r - watermist material reached without water tank (Trolley mounted)

Dear sir,

We had already been informed to our bawal office to collect the material and deliver it to right concern. As per our bawal office, we will close this matter by tomorrow positively. Inconvenience is sincerely regretted. Also i request you to please provide consignee contact number on urgent basis.

Warm regards
Ranjan srivastava
Area manager
Mobile:[protected]

Safexpress private limited
Regional office : dehradun

Web: www.safexpress.com
"quality performance starts with a positive attitude"


From: moorthy [mailto:[protected]@ceasefire.In]
Sent: tuesday, august 02, 2016 11:29 am
To: ranjan srivastava
Cc: bks; 'accounts'; dheeraj mittal; keshav bhatt; 'patel-store'; 'pradeep'; sanjay joshi
Subject: fw: pwd b&r - watermist material reached without water tank (Trolley mounted)

Mr. Ranjan,

This is to inform you that now a days this is become a regular practice of “safe - x”press, this type of irresponsibility will not be tolerated in any commercial organisation.

Being a highly professional organisation yours’, a line of your confirmation/comments from your desk is highly solicited.
Regards
V. Krishnamoorthy

From: works [mailto:[protected]@ceasefire.In]
Sent: 2 august, 2016 10:50 am
To: moorthy
Cc: account ; store
Subject: fw: pwd b&r - watermist material reached without water tank (Trolley mounted)


From: mld [mailto:[protected]@ceasefire.In]
Sent: 02 august, 2016 9:59 am
To: [protected]@ceasefire.In; [protected]@ceasefire.In
Subject: re: pwd b&r - watermist material reached without water tank (Trolley mounted)

Ir
Yet stock in not exchange

Regard
— original message —
From: mld
To: [protected]@ceasefire.In ; [protected]@ceasefire.In
Sent: july 30, 2016 4:22 pm
Subject: fw: pwd b&r - watermist material reached without water tank (Trolley mounted)

Sir

One booster exta delivered
4/094 haryana executive engineer elet. Divn., junior engineer€ pwd b& r, bus stand satnali, mohindergarh, distt. Haryana

1 pc pf watermist trolly extra deivered
4/095 haryana executive engineer elet. Divn., junior engineer€ pwd b& r, science block, nangal chaudhary govt. College, mohindergarh, haryana

You are requsted please exchange the pcs

Dear UnSafexpress,

My consignment was booked by Flipkart to deliver to Varanasi city. Though the estimated delivery date was 4th August, but Safexpress tracking tool continue to tell me till 5th Aug that it is in transit. Pradeep Pandey[protected] from your Varanasi branch contacted us on 5th august afternoon on [protected] (Father in law), [protected] (wife) and [protected] (me) and spoke to everyone and offered apologies that due to shortage of delivery vehicles and he will attempt the delivery within next 2 days... i.e. by 7th Aug and asked us to wait till then. We agreed to wait for 2 more days as we already waited over 1 week for the consignment to reach. We also received a call back from your head office ([protected]) and spoke to a lady and she also convinced me that the product will be delivered in next 2 days.

We were okay as we spoke to 2 different persons from Safexpress and they are trying to deliver at their best level. All of a sudden I got a message from Flikpkart that The order has been cancelled due to Safexpress, you guys reported that recipients are not picking phone and a contact cannot be established.

I want to know if guys are inefficient to deliver the product, why are you in the logistics market? Moreover you guys are lying to Flipkart and initiated a cancellation of order due to your own inefficiencies ?

Now tell me when are you going to deliver my product and who all are responsible for the shipment delay/cancellation?

Hi Team,

I am Pawan Kumar unluckily i asked seller to choose safexpress courier service to deliver packet to me, Since from 2'nd august 2016 [packer is showing out for delivery even after calling 20 times to customer care i didn't get the status of my packet, every time they say packet is out for delivery and i will get that today, Today finally i decided to write this email to tell you guys how wonderful job you are doing, i have never ever seen this kind of pathetic courier service in my life so far and you guys claim that its india's no 1 courier service, i think its a best joke i have ever heard.

Below is the required information if you guys feel responsibility.

Name: Pawan Kumar
Packge: from jodhpur to Ghaziabad
Way bill: 47781716

This refers to waybill no.48724051.
The consignment was dispatched from nasik on the 31st of july and expected to reach destination (Mumbai) the following day, 1st august.
However, even at the close of office hours on the 2nd of august, there was no confirmation on the availability status.
On calling the toll-free no. Twice, it was informed that the consignment will be delivered on the 5th of august, even though the material is lying at mumbai since 1st of august.
This is a totally disappointing and un-professional service experienced by us. This consignment has to be re-forwarded to delhi for our product launch on 6th of august.
We get consignments from abroad in 48 hrs flat. But this service of safeexpress is substantially poor, as compared to the other professional courier companies.
Regret to have chosen safeexpress! Not again!!

I called more than 50 times on different nos. no one is picking the phone.
Following are the nos:

1. [protected]
2. [protected]
3.[protected]

Please provide the correct contact nos. waiting for you fast response.

I booked for a pickup from kerala to bihar one week before the due date. Was made to wait for 3 days with false promises that pickup will be done within the day. On the third day i was told that they will not come as the place is far (It's barely 10 kms and earlier was told to be within the service area.) after i started making plans for another arrangements, i received a call promising a confirmed pickup in the next day. Which too was a lie. The whole thing is very harassing and the company cannot be trusted at all. If you don't have service then inform earlier. Don't disrupt people's schedules. Totally unprofessional.