Safexpress Complaints & Reviews

Mr. Ranjan,
Shall we make the arrangement to regularize the delivery at your cost which may cost you rs.[protected]/-
Seems you are not interested in the???

Krishnamoorthy

From: moorthy [mailto:[protected]@ceasefire.In]
Sent: 6 august, 2016 1:38 pm
To: ranjan srivastava
Cc: 'accounts' ; dheeraj mittal ; keshav bhatt ; 'patel-store' ; 'pradeep' ; sanjay joshi
Subject: fw: pwd b&r - watermist material reached without water tank (Trolley mounted)

Mr. Ranjan,

Not attendending the customer’s call itself a good sign for the organisation

“india’s fastest and largest supply chain company”

“thanks” but not in good taste, for the best services which no other transporter can compete with “say” “fx” xxxxxx

Rest is???

From: mld [mailto:[protected]@ceasefire.In]
Sent: friday, august 06, 2016 11:10 am
To: [protected]@ceasefire.In; [protected]@ceasefire.In
Subject: re: pwd b&r - watermist material reached without water tank (Trolley mounted)

Sir

As per our telephonic discussion till date pcs is not exchange.

Pls talk to safexx & change pcs today.

Regards

From: moorthy [mailto:[protected]@ceasefire.In]
Sent: 2 august, 2016 2:42 pm
To: ranjan srivastava
Cc: bks ; 'accounts' ; dheeraj mittal ; keshav bhatt ; 'patel-store' ; 'pradeep' ; sanjay joshi
Subject: fw: pwd b&r - watermist material reached without water tank (Trolley mounted)

Mr. Ranjan,

“please provide consignee contact number on urgent basis”
“what a joke”2017
You have already delivered the material to both the parties, the only blender was not deelivered as per the invoice.

Hope, you are???
Krishnamoorthy

From: ranjan srivastava [mailto:ranjan. [protected]@safexpress.Com]
Sent: 2 august, 2016 1:44 pm
To: 'moorthy'
Cc: 'bks' ; 'accounts' ; 'dheeraj mittal' ; 'keshav bhatt' ; 'patel-store' ; 'pradeep' ; 'sanjay joshi'
Subject: re: pwd b&r - watermist material reached without water tank (Trolley mounted)

Dear sir,

We had already been informed to our bawal office to collect the material and deliver it to right concern. As per our bawal office, we will close this matter by tomorrow positively. Inconvenience is sincerely regretted. Also i request you to please provide consignee contact number on urgent basis.

Warm regards
Ranjan srivastava
Area manager
Mobile:[protected]

Safexpress private limited
Regional office : dehradun

Web: www.safexpress.com
"quality performance starts with a positive attitude"


From: moorthy [mailto:[protected]@ceasefire.In]
Sent: tuesday, august 02, 2016 11:29 am
To: ranjan srivastava
Cc: bks; 'accounts'; dheeraj mittal; keshav bhatt; 'patel-store'; 'pradeep'; sanjay joshi
Subject: fw: pwd b&r - watermist material reached without water tank (Trolley mounted)

Mr. Ranjan,

This is to inform you that now a days this is become a regular practice of “safe - x”press, this type of irresponsibility will not be tolerated in any commercial organisation.

Being a highly professional organisation yours’, a line of your confirmation/comments from your desk is highly solicited.
Regards
V. Krishnamoorthy

From: works [mailto:[protected]@ceasefire.In]
Sent: 2 august, 2016 10:50 am
To: moorthy
Cc: account ; store
Subject: fw: pwd b&r - watermist material reached without water tank (Trolley mounted)


From: mld [mailto:[protected]@ceasefire.In]
Sent: 02 august, 2016 9:59 am
To: [protected]@ceasefire.In; [protected]@ceasefire.In
Subject: re: pwd b&r - watermist material reached without water tank (Trolley mounted)

Ir
Yet stock in not exchange

Regard
— original message —
From: mld
To: [protected]@ceasefire.In ; [protected]@ceasefire.In
Sent: july 30, 2016 4:22 pm
Subject: fw: pwd b&r - watermist material reached without water tank (Trolley mounted)

Sir

One booster exta delivered
4/094 haryana executive engineer elet. Divn., junior engineer€ pwd b& r, bus stand satnali, mohindergarh, distt. Haryana

1 pc pf watermist trolly extra deivered
4/095 haryana executive engineer elet. Divn., junior engineer€ pwd b& r, science block, nangal chaudhary govt. College, mohindergarh, haryana

You are requsted please exchange the pcs

Dear UnSafexpress,

My consignment was booked by Flipkart to deliver to Varanasi city. Though the estimated delivery date was 4th August, but Safexpress tracking tool continue to tell me till 5th Aug that it is in transit. Pradeep Pandey[protected] from your Varanasi branch contacted us on 5th august afternoon on [protected] (Father in law), [protected] (wife) and [protected] (me) and spoke to everyone and offered apologies that due to shortage of delivery vehicles and he will attempt the delivery within next 2 days... i.e. by 7th Aug and asked us to wait till then. We agreed to wait for 2 more days as we already waited over 1 week for the consignment to reach. We also received a call back from your head office ([protected]) and spoke to a lady and she also convinced me that the product will be delivered in next 2 days.

We were okay as we spoke to 2 different persons from Safexpress and they are trying to deliver at their best level. All of a sudden I got a message from Flikpkart that The order has been cancelled due to Safexpress, you guys reported that recipients are not picking phone and a contact cannot be established.

I want to know if guys are inefficient to deliver the product, why are you in the logistics market? Moreover you guys are lying to Flipkart and initiated a cancellation of order due to your own inefficiencies ?

Now tell me when are you going to deliver my product and who all are responsible for the shipment delay/cancellation?

Hi Team,

I am Pawan Kumar unluckily i asked seller to choose safexpress courier service to deliver packet to me, Since from 2'nd august 2016 [packer is showing out for delivery even after calling 20 times to customer care i didn't get the status of my packet, every time they say packet is out for delivery and i will get that today, Today finally i decided to write this email to tell you guys how wonderful job you are doing, i have never ever seen this kind of pathetic courier service in my life so far and you guys claim that its india's no 1 courier service, i think its a best joke i have ever heard.

Below is the required information if you guys feel responsibility.

Name: Pawan Kumar
Packge: from jodhpur to Ghaziabad
Way bill: 47781716

This refers to waybill no.48724051.
The consignment was dispatched from nasik on the 31st of july and expected to reach destination (Mumbai) the following day, 1st august.
However, even at the close of office hours on the 2nd of august, there was no confirmation on the availability status.
On calling the toll-free no. Twice, it was informed that the consignment will be delivered on the 5th of august, even though the material is lying at mumbai since 1st of august.
This is a totally disappointing and un-professional service experienced by us. This consignment has to be re-forwarded to delhi for our product launch on 6th of august.
We get consignments from abroad in 48 hrs flat. But this service of safeexpress is substantially poor, as compared to the other professional courier companies.
Regret to have chosen safeexpress! Not again!!

I called more than 50 times on different nos. no one is picking the phone.
Following are the nos:

1. [protected]
2. [protected]
3.[protected]

Please provide the correct contact nos. waiting for you fast response.

I booked for a pickup from kerala to bihar one week before the due date. Was made to wait for 3 days with false promises that pickup will be done within the day. On the third day i was told that they will not come as the place is far (It's barely 10 kms and earlier was told to be within the service area.) after i started making plans for another arrangements, i received a call promising a confirmed pickup in the next day. Which too was a lie. The whole thing is very harassing and the company cannot be trusted at all. If you don't have service then inform earlier. Don't disrupt people's schedules. Totally unprofessional.

This is with reference to waybill number 46904605.

I (krishnapriya) had booked campus to home service from icar-iari, pusa campus, new delhi to karathozhuvu, madathukulam, tirupur district, tamil nadu, on[protected]. i sent three boxes totalling 58 kg. safe extension charges of rs.750/- was also paid by me to ensure the boxes reaches home. the packages reached pollachi on[protected]. the consignee (mr. k. thangavel) received...

I have order a gym equipment from amazon which was sent via safeexpress to banglore (my location). its been a month i have placed the order and every time i am checking using the tracking id, its showing delivery unsuccessful. i tried to reach to the courier person and all they are giving are bunch of number which are of no use. from one driver number to another they are playing with me. i dont know how to get it delivered.

I had sent 4 cartons from pune to lucknow on 30th of june, 2016. they arrived today (7th of july). one of the cartons is so damaged that the items inside are spilling out and i am pretty certain that a few things must even have fallen out. also, while dispatching the cartons, i was told that they will be wrapped in plastic wrapping. on delivery i saw that there was no such wrapping. it's a good thing that i packed clothes together in big bags before putting them in cartons, otherwise i'm pretty certain half of them would have been lost on the way.

The waybill number is 47353747.

Wap[protected]

Consignment not yet delivered.
Tracking status as on their website - "out for delivery" for past 4 days.
Till when i call the customer support they shamelessly reply that they have no clue as to where my consignment is.

I simply don't understand that does it take 4 days for consignment to be delivered when it has already reached the destination and is out for delivery??

Rajat jain

This complaint is in reference to waybill no.47474209
i have sent my packages(trunk box and a carton) through campus to home from Varanasi to Khammam on 11th june.the package reached my destined address on 29th june, too delay from the estimated period.and also my consignment which contained books and cloths worth Rs 35000 was fully soaked with oil completely destroying it and making it unusable.i contacted the courier services and came to know that my consignment was transported along with the oil drums and during the way the oil spilled over my packages.
I am highly disappointed with the courier services and request you to kindly pay me with the necessary compensation as soon as possible .

We have dispatched 16 item on 4th April 2016 through Safexpress with G C No.[protected]G C Copy Attached).

Out of these item, one box no. 6 containing 24 parts (List Attached) was not delivered and it got miss placed by Safexpress .

Due to Short part delivery, it affect our goodwill as well as monitory loss of 48152 (Debit Note Attached) which has already been Debited from our account by TATA MOTORS.

We will not suffer this loss of 48152 due to your mistake so Kindly pay us this amount on priority basis.

M/s Safeexpress

Dear Sir’s,

This complaint is with reference to docket No. 48052953 from Kolkata to Mohali (Punjab). I am the consignee of this docket.
I had called your toll free number [protected] yesterday on 22nd June 2016 at 10:18AM regarding this docket to enquire about the early delivery of this material which was Urgently required by us, I spoke to a lady and she told me her name is Jisna or something sounding similar.
I had called to request that the consignment may please be delivered to me urgently, and despite my repeated request & pleading with her, she misinformed me that the consignment has reached mohali (which was the destination town) but it will first go to ropar, which is another town around 20 kilometers from Mohali, and then will come back to mohali and get delivered to me only by the next day, 23rd June.
I reasoned with her that if the material has reached the destination (consignee) town, why will safexpress send it to another town and again bring it back unnecessarily, and besides I need the material urgently, to which she curtly answered that ‘sorry sir, we cant help you, material has to follow route’ (which sounded quite strange that it has to go to another town before coming back to mohali) and only then we will get it.
Surprisingly in 15-20 minutes after I spoke to her, and I was completely surprised & disappointed by that time because of the phone call, the material was automatically delivered by safexpress at my address in mohali.

I want to log a complaint against this unprofessional so called ‘safe experts’ on the toll free lines, who do not have any information about consignments or routes, or the actual position of any consignment, and give wrong & misleading information, and later also unhelpful and tell the customer ‘we cant help you’.

The material I have got on time, but the phone call I made to your toll free number had me very restless & worried and very disappointed in the feedback from safexpress.

You are requested to look into the matter, so that in future such unprofessional, and poorly informed people, with very poor communication skills are not there to talk to customers and give then wrong information, and a curt reply that we cant help you.

For Gilton Electricals.
Pavail Gill.
email: [protected]@gilton.in

I am Jahnavi Paliwal. I had used the Safexpress service for delivering my belongings from BITS Pilani Goa to Udaipur(Rajasthan). I had sent 2 safexpress cartons to Udaipur. One of the cartons was delivered on 30th June 2016. But the other box has still not been delivered. It has already been 20 days since I sent the carton. I have important belongings and need the box at the earliest.
Following are the details:
WayBill Number: 46910332
Number of cartons: 2
Contact Number: [protected]
Delivery Address: 13 Mahaveer Colony Extention, Bedla Road, Udaipur(Rajasthan).

I have sent two boxes from delhi to chennai on[protected]. It shows that it arrived at 22.05.16. Its been 14 from then, but its not delivered. When i contacted customer care, they are telling like the consignment is missing and untraceable. I am really frustrated and don't know what to do. Their way of talking is very rude. Please do something.

Regards,
Nethaji vigneshwar
[protected]/[protected]

I lost the parcel in jan but there was no reply from the courier company. there was no apology no response. from jan i m trying to contact them but no reply. finally when i wrote everything on fb then they contacted me gave a pitty amt of 8k which is not even the amount of the stuff that i have lost. the staff poonam is so rude disgusting she is talking as if she is giving me the money from her pocket, she said i dont people then what shall i do. i have atleast informed you, what if i wudnt have informed then waht wud u do. this is the way she speaks to customers wow. she deserves a customer service award. there is no email of the higher management or something like a nodal officer as they dnt want the management to know that there are problems happening.
44956674: parcel no
jan 2016 the date of courier sent from del to mum

I purchase a product from homeshop 18 order no.[protected] dispatch on[protected]. After it i got a call from safeexpress office to collect it from local office from [protected]. I went there at evening 7 pm. And i called many times at this no. But the person did not picked up the call... After half hour person met me at the same place and behaved me very rudely when i asked him about my order.
So i request you to take some action against a rude employee of the company.. It is very hassable to me.

Deepak negi
Order no.[protected]

I used campus to home service for transporting vehicle from varanasi to faridabad. Even though the consignment reached faridabad in 3 days the faridabad office sat on it for approximately 5 days. They literally transported my vehicle through 700 kms in 3 days but they could not transport it from their office to my home (Approx. 4 kms) in 5 days.In addition to this they do not act in a responsible manner and do not respond well to queries.
It was sad to see that the company that made such good promises could not hold it due to negligence of duty shown by the people in the faridabad office. The least they could do was apologise to me but rather than doing so they keep on shifting blame on various departments.

I had sent a consignment from bangalore to delhi, containing 2 luggage bags on may 16th, 2016.
Status showed that on may 22nd, it arrived at delhi.
On may 23rd, i received a text message telling that the consignment is out for delivery. Later, i received another message telling the delivery was unsuccessful.
On may 24th again, received a text message telling that the consignment is out for delivery. I checked the status and it again told the delivery was unsuccessful.
Neither did i get any call from any delivery person, nor did the receiver, whose number i had provided. I do not know why the delivery failed!!
When i tried to contact the customer care, all i got was apologies.
I wish i receive my consignment in proper condition, i will not anyway use safexpress ever, nor recommend it to anyone else

Hi,
I am a ph. D. Student from iit kharagpur. Due to the tenure of my ph. D. Course i have chosen safexpress to send my household material to my home address (Shyamsundar, burdan-713424, west bengal). For that, i was recommended to take safe extension service (Waybill no. 40886600; 750 inr extra paid for this service). The material reached at burdwan hub, west bengal at 18/05/2016 and stocked for four days (18/05/2016 to 23/05/2016) there. After contacting to the hub they ultimately shifted the material on 24/05/2016. The contact person in burdan hub (Mr. Saugata chatterjee, ph no. [protected]; [protected]) behaved rudely to me. He did not know manners, how to speak with customer?. Also, he denied keeping material on 1st floor of my home.
So, this is really bad experience for me. I will not recommend your service to others.