Samsung India Complaints & Reviews

I complained earlier also about the same problems that was coming in the phone samsung note 9.

Earlier Samsung employee asked me to submit the phone and assured me that now no problem will come in the phone.

They repaired the phone and gave back and i got the extended warranty too.

Now again, within 30 days of receiving the repaired phone the same problems has started again. Its getting hanged, Screen is flickering again and again.

Now, i emailed to samsung about the issue and they are saying that i have to submit the handset again.
Its a defective piece. Becausw even after all the repairs done, still the problems are coming.

But i cannot submit the handset again and again. I want full refund of the handset value.
The service center employees are not at all helpful. They assured quality check and quality repair. But all problems are coming in the phone again.

samsung is not giving proper resolution to this complaint and is asking me to visit the service centre again and again. Still my problem is not getting solved. This is not the way samsung should work.

I want full refund of the phone. And this time i will not settle for anything else. Previous time i did all that samsung told me.

Help me on this matter as i want full refund.
I am highly dissatisfied with samsung.
This is not the right way to deal with samsung's customers.
Please check the attached video

Thanks
Devanshu chopra
[protected]

I gave my samsung S7 phone for repairing on February 2019 at samsung care at pattukottai area and paid advance rupee 3000, but still they didn't returned my phone even though I told them to return without repair. So many times I called Samsung but no proper response.
My samsung complaint reference no-[protected]

My phone no-[protected]

Please help

Our samsung refrigerator rt31gcpr1/ctl/2011 model had a part change by a previous service attendant couple of months ago as the problem was even at a low setting everthing in regular section would freeze. The same problem is recurring again. The samung service center sent a person who is saying he will send the other guy ramesh who changed the part. It has been at least a week and there is no help from the samsung service center in chennai.

Hi team,

I am considering this to be legal complaint, else i would be looking for legal case, as i had ordered the mobile via corporate offer and also with upgrade offer for my old phone. Now since samsung is cheating and not accepting the old phone.

I need to check with legal case as my old phone is in very good condition and samsung just wants to cheat and does not accept old phone giving excuses and since they do not want to get the customer discount. They are cheating customer.

I want to replace my phone (Samsung Galaxy S7) battery.So I visited service center and asked them to replace it. But they told me that the battery isn't available in the company. Also they asked me to call them every week to check the availability of battery. I called them so many times and got the same answer that it isn't available in the company yet. .Also why can't Samsung provide a battery for a flagship model which is only 4 years old.The phone battery got swollen and due to this the back panel of phone got detached from it.The battery is in a very critical condition and can damage the device if not replaced. I want battery for my phone as soon as possible.I believe Samsung would give me a positive reply and provide me a battery.

The pcb of the said washing machine is not available and they are simply not responding any more. Where as on motor the warranty was for 10 year.
So what i will do. It is one type of cheating by the company cleverly.
Regarding this i talked with customer service people and after so many conversion they informed they can settle the matter with 10% of the buying cost. But i told them if they will provide minimum 40-50%, then it will be ok. But as it looks the matter is not solved by them and now the same i am complaining at your end and hoping the best solution or replacement of the product.
Thanks with regards.
Dr. Akshaya kumar nayak
Bhubaneswar
Odisha
Pin 751021
Mob. No. [protected]

I bought samsung a30s. The fingerprint sensor was not working properly so i went to the customer care in chirawa rajasthan in 5 days of bought only. Like policy of company in 10 days they can replace the mobile if their is any problem but the costumer care reset the mobile and give it to me, then the mobile work properly for some and again that mistake happened. Went to the jhunjhunu rajasthan customer support then they ask to submit the mobile and now i have waited for more than 7 days now they are saying that the part of mobile is not available there.
Email:- [protected]@gmail.com

Our new samsung frost free fridge 54k 6558 sl does not cool per specification and food is getting stale. The fridge is set to -19 dec cent on freezer and 3 deg on bottom compartment. Fridge cooling is way above the specification temperatures and food is getting stale/spoiled. Repeated chasers with samsung not yielding any constructive results. They send a non standard engineer mr palani who cheats my aged mother and closes the case for last 10 months.

It's just a month since i gifted a tv for my parents which i got it from reliance ashok pillar branch and i'm just soo damn annoyed that the product is messed up. The receiver for the remote is not working properly and the there is a dark dot inside the screen. Is it that since i got it at a discount i was provided a defective product? I tried contacting people but no response from them. Please do contact me at [protected] email address-hemnath. [protected]@gmail.com

I hve purchased the mobile in the monthof may 2019. Unfortunately the mobile is not working since today. Immediately i have also informedd the same to the service centre. According to them the mother board is not working. I dont want to have the same mother board, because it mey give me trouble after some time. I cannot run around like this every now and then. So i request to to repace the new mobile against this at the earliest

Final escalation legal notice before filling consumer case against samsung, samsung service center & staff.

Hello samsung, consumer affairs,
I am sameer chand bhukta. I purchased samsung gear smart watch on 03 jan, 2019 from online.
I have given my samsung gear watch for repair (Under warranty) to the samsung care, rayagada on 21st oct, 2019. After conversation with the service center agent, "name - umesh chandra palai - +91-[protected]" he informed me that, "the watch won't be repaired, it will be replaced with a new watch within 7 days. After 7 days when i've asked to that agent he said that, the process hasn't started yet & said another 7 days after you will get the new watch. When i've asked the agent on 1st nov, 2019 about that process, at that time he had given me another job-sheet and said me again 7-10 days will take this process for repair ("not replacement"). When i've asked that agent," why so much of delay is there for this process, he replied me very rudely and used very bad languages. (Don't ask me repeatedly, i'll do this at my own interest, who are you to ask me this — like that the agent had behaved with me. Then i've called to customer care for this, the cce said me to wait for the final time)". Again i went the service center on 13th nov, 2019. Again that agent said that he cancelled the previous job-sheet without my permission and he told me again 7-10 days will take this process and given me a new job-sheet. The agent is harassing me mentally.
I want proper resolution asap by replacing watch with new one as its manufacture fault.

I will complain the same to consumer affairs portal and highlight on social media against the samsung company.

Raised consumer affairs complain no - 1736779.
The watch is brand new and under warranty with manufacturing fault.

This issue can also lead to legal case under consumer act at consumer court if not resolved in 72 hours sa manufacturing faulty watch.

Contact me - [protected]/[protected]

Service center details
Sri krushna mobile, new colony, main road, rayagada, pin-765001, odisha
Mr. Umesh chandra palai
+91-[protected]

Smart watch/band details
Product - samsung gear fit2 pro
Model - sm-r365nzrainu
Serial no - r5ak80jv4zb

I have attached ta job sheet and bill details

Regards. Sameer chand bhukta

I have bought samsung ua48h5100 for 73000 rupees about 3 years ago. It is now showing double image effect. I called samsung services they told me that it will cost me more than 40000 rupees which is totally unreasonable.
So i filed a complaint here on consumer complains. I got a call from samsung telling me that they can give me the new same tv model for 15000. They sent me an email from "[protected]@gmail.com" asking for my number to discussed. But after this i have not get any callback to discuss about it. Also the number they called me is not in use now.
They also marked as my complaint has been resolved here on consumer complaints which is not solved yet.

Requesting you to please help me out in my issue.

Purchase online samsang mobile M30 RS 13999/- THE TOUCH PAD AND SMALL SIDEBODY DAMAGE
I contracted Several times from last three days over toll free number but no responses .
I also approached to your service center at jalgaon but my problem is not resolved.
ORDER NO[protected] DTD 26/10/2019
pl advise what to do

I purchased a samsung fridge on 7th oct 2019 and installation happened next day on 8th by samsung service center engineer. Installation was done and we were told that cooling would start after few hours. Until next day there was no cooling and items that we kept begin to rotten. We thought that because the fridge is new it might take time to start cooling but even after 2 more days of waiting it didn’t happen, instead the fridge started developing water droplets on the items kept in the fridge and the whole plastic body of the fridge. After seeing this i complained to the shop i purchased this fridge from but unfortunately they straight away denied any kind of help and told us to contact samsung service centre directly. I felt so bad and helpless by this type of customer service given by the shopkeeper. I complained to the samsung service centre and they assured me to look in to this matter. The samsung service guy came on 11th oct’19 and looked in to complaint and agreed that the fridge is not cooling and he went away without my feedback or signature on his feedback form. Then nothing happened i complained again and again and service guys came 5 to 6 times and went away with the same reply and no feedback from me. They accepted that the fridge was not cooling. Then one fine day i got a call from a guy named "jitender" (Ph no. [protected]) he said all the guys who came earlier to you were from authorized samsung service centre and not from samsung co. And i am calling from samsung co. Directly, he said to send some executive and after two days, but no one came in fact i called him again and he said “sir there is no need to send someone, your complaint has been registered and if you want to get you fridge replaced you keep on calling to our service centre since your complaint is with senior members and once it would get resolved i would get a coupon from samsung for the replacement of fridge”. Then next day jitender call me up and said that one final time a senior executive will look in to the matter. The guy came to my house without informing and checked the fridge and left without telling anything then surprisingly i got a message from the customer care that the query has been resolved and the fridge is working fine. I feel so devastated and harassed that every single point of contact associated to samsung has just given false statements and misleaded me; i own a small business and have a small family with a child. I purchased this fridge after many years of saving hard earned money. I have nowhere else left to complain about this issue and it’s my earnest request to you to please help me in this matter.

Ep electronic pvt. Ltd., a-4/38, near grover sweets, paschim vihar, new delhi-110063, ph:[protected], e-mail: [protected]@yahoo.com (Head office: 13, vaishali, pitampura, new delhi-110034)

This is in reference to service order # [protected], we have purchased samsung refrigerator model no. Rt65k7058bs from vijay sales on dt 22/7/2019. (Invoice attached)

As our main door was little small refrigerator door opened by technician and taken into home. During the installation we realized refrigerator door handle was little tight in opening the refrigerator door. Same we asked technician and he updated as refrigerator is new it will settle in some time.

One 29th sept 2019 refrigerator door handle came out and we raise the request to vijay sales/samsung to fix the issue. Rather fixing our issue on 4th nov. 2019 samsung cancelled the service order. As our refrigerator is under warranty. Please look into and get the issue resolved immdly.

Regards,

Deepak sachdeva

Sir, previously given mail to the company, 'on 2nd october'19 i registered a complaint about my washing machine, that the washing machine water not desposing and drum shaking more than normal, and error message showing as 5d, technician visited and told that there was no problem on it. Without opening physically cleaned the filter and go away after collecting service charges rs.600, within 10 days repeated the same problem, again i registered a complaint on 24th october'19, and technician visit on 1st september'19, i inform him that if there is any problem i agree to take to service center, but as per him there is no problem in washing machine and no need to take to service center, but now, within 2 days drum of the washing machine is brocken up. I think technician are responsible for this, hence requesting you to to take necessary action immediately'.
As per company instructions 6 days gone. Still no body attend to see the problem. I am very very surprised that world's biggest company and brand giving cheapest quality of service to the customer. Yesterday a message came to me about the technician, i tried to call him but not responding. Person name d suresh, who already attend on 2nd october, and wrongly guided us, so, i am requesting you to look out and take necessary action immediately, because we are facing lot of problems. Thank you,

Yours truly,
Uttam chouhan,
[protected]

My phone comes in warranty display bubbles no damage confirm by service center only required approval from customers care. During telephonic conversation he submitted my phone and ensure he will provide warranty benefit but after 25 days he refuses to provide warranty benefit and during inspection there is no any physical damage all documents are with me

I have not receive m30s mobile on delivery time i am not satisfy your delivery my order number[protected]i had booked the samsung m30s mobile order from samsung mobile company but i did not get the mobile on the due date and the date for receiving the mobile was 9th november, so i request mr. G to get the mobile tomorrow in sunday. I do not have a mobile on the due date. I am facing a lot of problems with the kilan, so please sir please solve my problem. I had booked the samsung m30s mobile order from samsung mobile company but i did not get the mobile on the due date and the date for receiving the mobile was 9th november, so i request mr. G to get the mobile tomorrow in sunday. I do not have a mobile on the due date. I am facing a lot of problems with the kilan, so please sir please solve my problem.

I buy a frontload 8kg washing machine model num: 80j5410gx on 06/10/2016 and its warranty expired on 06/10/2019.. So i called samsung customer care before date on august, they are saying we will send the corresponding man for the extension.. But till now noboday came.. I almost called 11times but there is no response from them.. I already spoken to supervisor 2times for this, he is saying by the next day we will send him but no one is coming.....

Hi All,

Do consider my request and this is how you treat a customer.

Yesterday i bought one refrigerator from your Samsung authorized dealer,
Today i received a delivery and your engineer was visited at my place and
open it, after that we saw there is dents on body, and we inform to your engineer
as well as your call centre support .

Please do find the related proofs connecting with the concerned people at my case.

Because the service engineer took the photos and he itself told it's really got issues. Now I'm finding that games are being played. Do consider this as a serious issue. No customer would simply waste their time by sending emails. Just go through it deep and I hope my request won't be ignored.

Don't lose customers by just ignoring. We'll be waiting for the proper solution for the photos you going to watch when you retrieve it from your service team.

Regards-
Avinash kumar Singh
[protected]