Samsung India Complaints & Reviews

My Samsung A-50 mobile Display is not working but touch and all functionalities are working good. I tried to complaint through customer care but due to COVID-19 call centers are closed.

Note : 1 year ( garrunty ) was not completed. I buyed a product on 8 months back.

Respected sir, i purchased samsung a 50 mobile set on 01.11.2019 online. It has stopped working since 01.04.2020. It is not accepting any command. Whenever i connect charger it start showing — 01 — installing applications, — 02 — starting android system ui is not responding * close app wait — 03 — phone is starting — optimising 348 of 348 — sir, after abovenoted process my mobile set do not accept my command hence it has stopped working. Please solve the problem and oblige. — ashok kumar dwivedi, b — 26, shivani vihar, kalyanpur, post — vikas nagar, lucknow - 226022. E-mail — [protected]@yahoo.com contact — [protected] and [protected]. Please expedite. Regards.

Model number rt26fajyasa/tl/2013.in nov the fridge got shutdown, so i called the helpline and the executive visited and found out the compressor had failed. Since it is under 10years warranty, i got a new one within a week. But due to mal pratice and company policy, i am the one to pay for the gas which had to be filled in. While doing so, the executive noticed a leakage in the top condensor coil under the freezer panel. He suggested that rather than changing the whole condensor, there is a better idea to seal it with some industrial glue. For which he took some rs. 1000/- plus the visiting charges.
Within a month there was some other problem, so i called the helpline again. This time some other executive visited and notices that now the back panel of the freezer is faulty. He suggested rather than buying from the company at an expensive rate, he will give me the same panel at rs. 3000/-. So in the next few days he arranged for the panel and fitted and guaranteed that now no more will there be any problem and that i should contact him personally rather than the company helpline, so he gives me a better deal.
It's hardly been 3months now and again the fridge is giving problems, there is no cooling and the food is getting spoilt. And the whole country is going through such a grave problem. I have trust issues with samsung and the service executives for being disloyal and not at all trustworthy in providing genuine service.
I no longer intend to spend on services, which doesn't guarantee any durability.
Just want to bring to notice this wrong doing, which is highly unprofessional and totally wrong ethics towards customer, to take them for a ride.
Hopefully you will look into such matter to maintain good company values.
Regards. Hrishikesh joshi.

Dear Respected sir pls find attached copies Refrigerator not working. RR20T1Z2XS8/HL Sumsung 192 Ltrs, Single door, 4 Star due to power board problem plz provide needful services arrangements ...tnq sir

RR20T1Z2XS8/HL Sumsung 192 Ltrs Single door we r purchased in 18th feb presently not working due to power board problem plz provident needful services for its better working...

I have canceled/refused the order for samsung galaxy s20 ultra order #[protected] around 24th march 2020.

It has been almost a month but, i didn't get any confirmation for the refund.
I can understand that, they are having limited resources available due to covid-19 situation. However, i just want a confirmation or assurance that my refund will be credited by end of this month or what is the current status of my refund???

Please help.

Fridge is not working properly.
Not cooling properly in fridge section

I have purchased samsung a51 on 21 feb 2020 its not even been 5 days of purchase, my phone was hanging/lagging. I thought it was malfunction and it would be fixed after updating the device but it didn't. I wanted to light on some of the problem i m facing while using the device 1. Suddenly samsung keyboard got freezed while using.2. Instagram application got crashed. 3. Home screen application disappeared while calling. And much more. I have also given complaint regarding this to samsung india. Due to lockdown i m unable to visit the store.

Our washing machine dryer is not working...need service for that

Due to lockdown im not able to pay the emi ... but in my mobile its showng .. u have to pay otherwise mobile vll be locked

Not cooling

My name is nobby karikkassery from malipuram, vypeen island, ernakulam district, kerala. I had earlier made a service request [protected] for service of my 2 air conditioners. The request was attended to. The reason for the malfunction was that the service people did not fit the unit piping properly after an earlier service request and both the a/c gas leaked and had to be recharged (Ref: req. No. Above). Now tone of the units has again developed a leak and is not cooling. This is the second time this is happening. Please instruct your service agent to send responsible people to attend to the complaint so that it does not happen again.

My mobile is switched off after update the software

Last year i purchased samsung m30 mobile from amazon and used perfectly, but since last 4 months i’m facing problem with the same phone which is not working properly. The same complaint is reported at service centre bhimavaram and told its working good without any service.
Still i’m facing the same problem as the phone is frequently hanging up, and runs others apps without my use and runs automatically. Also sends unwanted messages to many people without my notice.
The same complaint is informed many times to service center at bhimavaram and no action.
Now the mobile validity completes by 11th april 2020.
Kindly pursue this issue on priority and solve the problem or replace with the same mobile or other one with price variation.
As i’m working for government sector, mobile is highly needed.

Please contact me on [protected] or [protected]
Thank you

Complaint number registered with samsung care :- [protected]

In the absence of any reliable explanation in writing from samsung india regarding the plasma tv, as described in my email dated 12/18/19, within a reasonable period (More than a month), i will be left with no other option than informing the delhi police & consumer court regarding a suspected fraudulent activity.
Even after several reminders there is no response towards the explanation asked and that’s the reason i have to write this mail as a dissatisfied consumer.
Yes it is correct that samsung is a giant but always remember when giant makes mistake they lose customers and their families forever. This is the same case which i am mentioning to you now and there is a strong reason behind it. As a ceo you know how much a brand took time and spent billions to reach at this level and if because of policies or bad/defective quality you are losing customers then it’s a matter of grave concern.
Now let me give you the background: - this is regarding the plasma tv which i barely used in past 4 years and when i quote barely that means probably 5-6 hours in a month but got the panel changed once and for the second time there is no panel available. I purchased the plasma in feb 2015 and after one year and few months there was a technical problem and samsung changed the entire panel which was a cumbersome activity and harassment too.
After 3 years, again exactly same problem with the plasma but you don’t have panel as the product is discontinued which was not informed by the brand to their existing consumers via any mode of communication.

Furthermore, i sent the plasma in november for repair which your team cannot fulfilled and reason is simple that plasma were discontinued and there is no panel to change it.
I bought this plasma of 51 inches worth inr 66, 000.00 and spend another inr 15, 000.00 towards extended warranty as one of your service engineer pushed me really hard (Le lo sir inke plasma mein problem aata hi aata hai) i didn’t believed that will face exactly the same problem after 3 years.
Now i demand three things from samsung india, korea.
1. Root cause analysis of the plasma purchased by me in front of the court for final judgement.
2. Entire process of quality checks and time duration to check single unit and man hours spent on it.
3. Samsung product manual/clause which specifically states about such repeated incidents.

Freezer is not working, ice cubes are not getting made and vegetables and other items kept for deep freezing have released water even after setting temperature at -23 degree celcius
Refrigerator cooling is also not proper.

I have made software update android 10 and One UI version 2 in my device two days ago.. but today twice my phone become stuck with samsung logo during a video call.. phone have been restarted by pressing power button and volume up and down button simultaneously.. this happens 2 times at interval of 2 hours..

I have purchased Samsung A70 mobile from Opera house brigade road Banglore on 4th June 2019..its not evn a year and I m not to charge the phone... Charger is perfectly alright as other mobiles r getting charged expect mine... I tried calling customer care but no use I have been utterly troubled due to this as my mobile is switched off now

I have purchased a refrigerator of samsung ff rt28n3083s9/hl on 18 november 2018, 041d4pbka00872n

It is not working its been 3 days, we are facing problem, our stock in the fridge have wasted, it has been a loss,

Its been only one year for the fridge, why it is not working

I have paid full amount and you people have given me a faulty fridge, it has mentioned that the fridge has a wrranty of 10 years but once i chat with you, you said that we can not help, created a ticket but now nobody is ready to help me. I know the current situation, but is this the way you are helping customers in difficult situation, i want to write complaint to the higher authority regarding this, i have been treated badly with the customer service, you have given me faulty fridge, the most required thing in the lockdown is fridge. People are coming out for service we all know, you can talk to police and come, please help me fix this fridge as soon as possible, or i need refund of my fridge, i choose samsung because its products are reliable, but samsung has failed this time. If a fridge is stopped working in a year so should we buy a new fridge every year, this is injustice to a customer like me, i have tv, washing and a fridge from samsung, please talk to your higher authority and help me as you can, or issue refund as soon as possible. It seems that choosing samsung is a wrong decision. There are thousands of customers out there purchasing your products but can’t you come out and help a customer in a need. I am also working extra these days to provide better service for my company expecting the same with the samsung. Looking for a better response from higher authority of samsung. [protected]@gmail.com [protected]

I have received the order on Monday, but I didn't get any installation call till date. I may be delayed for my order return due to any defects or issue in it. So please can you tell me when will the installation be done or will you extend my return date.