Samsung India Complaints & Reviews

Requested for TV installation long 25th Oct'19 late night. Committed installation in 24 hours and not responding on it. Whenever I call to customer Care they talk to the service team and says "within 24 hours it will be done. Still, Service Technician not contacted and dialling to the service engineer given in the message but he is not responding to phone calls and not even service team. Wrote to a service head got a single call asking 24 hrs again but not turned back or resolved the concern. Option write to CEO is useless, just to waste time we need to write on it for namesake. If you are installing in a day or 2 do it, else take your TV back and refund my money.

This is in continuation with our earlier males on the subject in which we had brought to your notice the irregularities and partiality with lack of transparencies in the distribution of samsung products at the distributor end the text of first of which is reproduced below

We have adde4d to to the irregularities in the later part of this mail to update u further

• this mail i am writing on behalf of one of the retail outlet of dealing in the sale of samsung mobile phones in rohini delh named gupta telecom sector 8 rohini delhi who was awarded gold medal by samsung, india for the outstanding sales
In case u have left samsung company, kindly do me a favour by forwarding the mail to your present counterparts

We had been getting our stocks from one of the distributor named brtr communication pvt ltd for whom we had complained earlier also for the irregularities and partiality and the distribution issues raised by us which was settled after the persuation by the company executives that it would not happen in future

But now we had refused to take stocks from the present distributor for last two months because the distributor through their sales person has been found indulged in malpractices and selling the stock which is in demand through some of his pet outlets by getting some commission from the outlets

Now let me come to the point by exact issues

The area has a weekly off on monday where as the distributor has its weekly off on sunday creating a problem of getting stocks on sunday which is a working day of the market

The distributor has lack of resources of supply and as such supplies the stocks only on the next day of the order

The distributor or their sales person is indulged in favoring some outlets may be probably getting money or commission from those outlets and it has come to our notice that they have given us some models in less quantity than the other outlets which can be verified by checking the stocks delivered by them for the models of samsung like a2 core and a10 and was sold through these outlets in the other market and the sales man or the distributor seems to have taken money on these models

We had been denied our due share for past six months which was brought to the information of the sales authorities of the company but every time we were assured that it would be taken care of but no action seems to have been taken including the zsm of the company

Even the pre booking stocks of s10 plus - one tb were not delivered to us in time and we had to purchase it from the other outlet at a higher rate and give it to the customer only after 15 days of the launch when the distributor failed to deliver it and the distributor gave it only after that which is still lying with our outlet. All this can be verified from the records

Even the financial position of the distributor in terms of credit facility seems to poorer than other distributors and has been all the time asking for the post dated cheques although last time it was settled that we will not be giving post dated cheques and there was a fifteen days credit facility.

Even our credits for the months are not paid in time and are delayed and credited at a later date.

Although we had not taken any stock from them for last two months and our post dated cheques were cashed by them and our money was kept by them for more than one month for no reason and was transferred to our account only after forcing them to do so

Even we were not supplied the demo phones and dummies of the upcoming phones so that their sales [person could sell them through other outlets by taking money from other shopkeepers

They are billing the stocks in the name of some of the dealers who are in composition and not even paying gst

We had requested for the change of our distributor but zsm even after assuring did not do so may be he seems to have some favours for this distributor for reasons best known to him

Is it compulsory for us to purchase the stocks from a distributor with whom we have so many issues

Zsm mr ankit aggarwal two months back assured me to come with the laptop and clarify the things but he could not keep the promise may be because he would found our complaint as genuine

I hope an independent inquiry would be conducted by the company and the area of this distributor would either be changed or the distributor itself would be changed at least for our outlet to save us from such problems because of which we are not purchasing the samsung mobile phones from this distributor for last two months

Hoping for an early action in the matter

With warm regards

Jatin gupta
Gupta telecom
R g complex
Sector 8 rohini
Delhi, india

Now let me put up some more issues
• it appears that samsung india seems to be at the mercy and will of some of its sales executives who have the monopoly over the distribution and could force any of the retail outlet to be forced to take any stock and their own nears and dears or the favorable to get seem to be getting the stocks of their choice with all favours to the distributor who is near and dear to them even if the samsung company may incur any loss
• the said distributor has been forcing im proportionate socks through its sales person who in the name of sale in for the target and to get the payout of the target had falsely added stocks to our outlet which has increased to the tune of fifty lacs which can be seen from the record
• even after the intervention of the ceo from korea the samsung india sales wing failed to take appropriate action and even did not bother to conduct an inquiry into the allegations leveled above and still carrying on same practices as was being done by them earlier supposedly to save some of the responsible executives of the company who might be at the helm of affairs
• they did not even bother to find out the reasons for non purchase of any stock for last three months by our outlet even though we had been carrying a business with the company to the tune of 3 crore inr in a year
• rather they withdrew the promoter without withdrawing the samsung mobile phone stocks purchased from this dealer from our outlet even though the outlet where in our outlet despite sales for last three months still withhold your stocks to the tune of more than ten lakhs of inr
We again request to conduct an independent inquiry by your research and r & d staff or some people who are not attached herewith and punish the guilty with appropriate punishment

At least we request u to change the area distributor and see the change or boost in your sales with immediate intervention at your end as promised

Thanking you and hoping for an early and appropriate action in this matter from korea side

With warm regards

Jatin gupta
Gupta telecom
Sector 8 rohini
Delhi
India

 
"amitoj. [protected]@samsung.com",
"tomar. [protected]@samsung.com",
"deepak. [protected]@samsung.com",
. [protected]@samsung.com, "shukla. [protected]@samsung.com",
"ranjiv. [protected]@samsung.com",
"[protected]@samsung.com",
"mohan. [protected]@samsung.com",
"abhishek. [protected]@samsung.com",
"rishi. [protected]@samsung.com",
"mayank. [protected]@samsung.com",
"shrinivas. [protected]@samsung.com",
"lok. [protected]@samsung.com",
"suresh. [protected]@samsung.com",
"somnath. [protected]@samsung.com",
"jasleen. [protected]@samsung.com",
"k. [protected]@samsung.com",
"alok. [protected]@samsung.com",
"ankit. [protected]@samsung.com",
"[protected]@samsung.com",
"b. [protected]@samsung.com",
"bs. [protected]@samsung.com",
"dinesh. [protected]@samsung.com",
"[protected]@samsung.com"
Dj. [protected]@samsung.co
Hc. [protected]@samsung.com

Cheating by samsung india - mobile phone department

I had been awarded a three days and two night foreign trip by samsung india details of which are given below. This was a sales linked sponsored trip.
But when i asked for the trip they are not giving any dinner on any of three days

On the third day they are not giving hotel accommodation and want us to wander on our own

The tour has only one and a half day sights and rest at hotel which is the tour without cost and rest one and a half days have to be spent without any plan

This is a cheating details of which are as under to make the things very clear and probably the case relating to cheating and corruption

Dear ceo sir and others
Title : wings of glory-samsung
Please find the attachment and the kind of corruption going on in samsung and duping the company and the dealers for which we had drawn your attention and you had promised to look into it and help us

You can see in this tour package provided on behalf of the company where they have arranged only one and half day tour package in place of three days promised and accepted by them on sales.

This is not acceptable to us and if the company can not provide for three days and two night package they may may pay us for the package

An early action in this matter will be appreciated

Thanks

For and on behalf of

Gupta telecom
Sector 8 rohini
Delhi, india
Deld7198

Nkgncert.[protected]@yahoo.com, gt8. [protected]@gmail.com

15 oct at 2:21 pm
Dear mr gupta,
Greetings..!
Please find below revised itinerary.
Please note-

Hotel check out time: 12:00hrs
Your return flight departure: 21:05hrs (As per international practise one has to reach atleast 3hrs prior to the departure time for smooth transaction)

Please advise us drop to airport time at your convenience, so that we can arrange transfers accordingly.
Itinerary options:
Thailand - only pattaya itinerary - option 1 thailand - only pattaya itinerary - option 2

Day 1 travel hubs - bangkok - pattaya day 1 travel hubs - bangkok - pattaya
Tba hrs arrive at respective home airports. Tba hrs arrive at respective home airports.
Tba hrs board the flight to bangkok (Flight time may change and vary). Tba hrs board the flight to bangkok (Flight time may change and vary).
Tba hrs arrive at bangkok airport and transfer to hotel in pattaya. Tba hrs arrive at bangkok airport and transfer to hotel in pattaya.
Tba hrs lunch at restaurant tba hrs lunch at restaurant
Tba hrs check in to the hotel. Tba hrs check in to the hotel.
17:30 hrs evening proceed for alcazar show. 17:30 hrs evening proceed for colosseum show.
20:00 hrs dinner on your own 20:00 hrs dinner on your own
19:30 hrs return back to hotel. 19:30 hrs return back to hotel.
20:00 hrs over night stay at hotel 20:00 hrs over night stay at hotel

Day 2 pattaya - coral island tour & nong-nooch village day 2 pattaya
7:30 hrs breakfast at hotel 7:30 hrs breakfast at hotel
09:00 hrs proceed for half day tour at coral island in pattaya. 2 water sports - jet ski and banana ride 09:00 hrs proceed for half day tour at coral island in pattaya. 2 water sports - jet ski and banana ride
13:00 hrs lunch at indian restaurant 13:00 hrs lunch at indian restaurant
15:00 hrs back to hotel and change and rest for an hour. 15:00 hrs back to hotel and change and rest for an hour.
16:00 hrs evening, proceed for nong-nooch village. 16:00 hrs evening, proceed for pattaya dolphin world for dolphin show
19:30 hrs dinner on your own 19:30 hrs dinner on your own
20:00 hrs over night stay at hotel. 20:00 hrs over night stay at hotel.

Day 3 hotel to airport day 3 hotel to airport
07:30 hrs breakfast at hotel 07:30 hrs breakfast at hotel
12:00 hrs check out 12:00 hrs
Check out
Tba hrs
Arrive at airport and board the flights bac to india.
Tba hrs
Arrive at airport and board the flights bac to india.
Regards,
Kashika
Sender : shi mice mice consultant/shi/hotel shilla
Date :[protected]:56 (Gmt+9)
Title : wings of glory-samsung
Dear valuable partner,
Greetings from samsung hospitality india pvt ltd.
On behalf of samsung india electronics, we congratulate you for qualifying for scp wog h1'19 trip (Goa/ pattaya/bangkok for 2night/ 3days).
During the visit, you will have the opportunity to spend your quality & leisure time at premium properties in one of these locations.
We would be happy to follow up and assist you with the best of our services and would like to connect with you at your convinience via phone /email.
Kindly take a few minutes to read through the information in this e-mail regarding your travel.
Please choose (01) one of the following 03 (Three) options for your travel in order to make the necessary travel arrangements for you.

Options destinations no of pax package travel period
Option i goa 02 02 nights 03 days
Option ii bangkok 01 02 nights 03 days
Otion iii pattaya 01 02 nights 03 days

Please feel free to contact your travel consultant to plan for an itinerenary for smooth travel:
Name : akshita dubey
Email id : shi. [protected]@samsung.com
Contact number: +91-[protected]

Hello
Sir,
My Free Fire is suspended because I am using
Mod apk. Sorry sir I will never do like this. With respect
Please unban my Free Fire Game
Please I request you to unban my Free Fire Game. Sorry sir it is my mistake to use mod apk. I am so sorry from my heart I will never use Mod apk and other apps.

Dear Sir
Please Please, request you to unban my Free Fire Game

Id[protected]
G mail sajal.92.[protected]@gmail.com
Nick name S&P1828v
Please sir unban my account

This is to inform that we have bought samsung wr24m9960kv washing machine - front loading with addwash 21.0kg (Batch num: 000205, inv. Num: 002122) on 10-feb-2019 through reliance retail limited in phoenix market city, chennai, india. Within six months we got a problem with the washing machine in september-2019.

We have gone through terrific following procedures to even predict and diagnostic the problem with the washing machine. Even our machine is in warranty and not even completed 6 months from dop.

1) samsung washing machine product service request no: [protected] from samsung customer care on 26-sep-2019.

A) first time an engineer came from samsung service centre on 27-sep-2019 10:31 am and saw the machine and told could not attend as a single person will take a another person and come.

B) second time after 6 days, two persons from samsung service center came on 02-oct-2019 11:15 am and told that control wire and display wire has broken in the top board of the washing machine from the back of the machine. On that day we also witnessed the display board has not worked but the door and door light has been worked properly (Open/close) so we told them to change whole set of control wire for an extra cost. But they told to buy with a new board itself because the control wire should not come alone from samsung. We accepted this too for an extra cost even though our display unit worked properly.

C) third time after 23 days, samsung service center have sent another service engineer on 20-sep-2019 12:30 am with the control wire and display unit without a display wire. So he asked us the display wire and told it won't come under this package needed to order separately. So he went off.

D) fourth time after we follow-up the service centre with several calls another service person came on 25-sep-2019 11:00 am and told that display wire is not available in market should wait for another 20-25 days to get a new one itself. So told us to use the same wire as it is not available in the market. He started to sleeve it again connect the same broken wire. Is this what the procedure for samsung india to do the servicing of a high - end machine?

E) after fixing the control wire, display sleeved wire with display unit also the machine did not work and could not open the door of washing machine. He told that need to open the entire machine and check that too can’t do it right now need another two specialist to open and check this samsung washing machine. He went off on 25-sep-2019.

F) while servicing we have noticed that they couldn't even know how to dismantling the machine in this model, they have handled it roughly so machine lock knob & ring of the display unit got damaged.

G) i think there is no proper demo for this model samsung wr24m9960kv washing machine in india from samsung to service engineers (Samsung service centers).

H) every time we are contacting to the samsung customer care while talking they are taking a ticket. But it will be closed automatically without solving the issues. This opened ticket has been closed without talk with us (Reference quote: [protected]). If we complain again a different ticket is open for it.

2) after their service only we realized that they don't know how to service the samsung washing machine wr24m9960kv (Samsung 21kg front loading fully automatic washing machine).in this condition. Why samsung is introducing new product in market without spare parts in market & without experienced service engineers for such service.

3) as a consumer, we are not purchasing things for your testing purposes. If samsung could not solve the issues means there is no meaning to keep the product in market for sales in india.

4) is this many days taking for a services team to diagnose the fault in a machine and to rectify it? Is this what samsung’s working pattern. Because they have not fully predicted and diagnostic the problem till now. If so i don’t want this kind of services and this model samsung wr24m9960kv washing machine.

5) also we want to high light here without having a safety how could be a machine introduced in market. There is no safety cage in the bottom of the machine with 140 kg of net weight and 686 x 1, 192 x 864 mm. How it would be protective without safety in this samsung wr24m9960kv washing machine. Is it also a trick of samsung design team to enter anything and get damaging through that doing servicing for the machines?

Herewith we regret to inform that samsung need to take back the machine and in future too we don't want to buy samsung products. It lost the trust of the customer. If samsung did not get back the machine from our side we are ready to take legal action in this based on the footage what we have in our hand while servicing the washing machine.

When the service engineer told for the jack cables from control board to display board don’t have a jack cable code for ordering separately, it will come only with the main board itself.

Can any company give a product in the market and without any spares and related product service engineers to handle it? But the cost of the machine is around 1, 47, 600.00 inr. Then what is the use of the brand name as samsung products?

Also how a washing machine has been approved in market without a safety mesh. Is anything entering inside the hollow section of the bottom and damaging the washing machine with spoiling the hole earthing system is accepted by the safety hazard rules?

We want you to take an immediate action in this.

Hello there

I'm using samsung m30 mobile and this phone have lot of features missing. Example bixby home, camera slow motion videos etc. Samsung a30 same hardware present and it also support all feature. Why samsung m30 not support those features. This is not fair.

Please give this features
Name: arif islam
Date of incident: 1/10/2019
Model number: sm-m305f
Mobile no: (Protected)
Email id: [protected]@gmail.com

I have purchased a fridge 8 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.

Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...

I can share you the serial no and compressor number etc...

It is quite unfortunate that inspite of several calls after registering a complaint from our end, till now nobody has turned up yet to rectify our damage washing machine problems, though the complaint was made 2 weeks back still nobody came to pick up the damaged washing machine. This would definitely make us think twice before buying any of Samsung Product.

I am using samsung galaxy a50 since 6 months. Two days ago i observed my mobile phone is not charging properly and mobile got switched off due to low battery. Due to this issue i went to samsung service center - kukatpally hyderabad for repair service. Raised repair request no: [protected]. As basic inspection, the staff tried to on the mobile - it showed logo and again switched off with low battery which is expected. For deeper inspection, they wanted me to leave my mobile with them. The next day they contacted me and informed that mobile display and charging port parts got damaged and charged rs.8, 467 which is not appropriate. When display was quite perfect while handovering mobile, they should be responsible for loss of display but they are not taking responsibility and this kind of issues and behaviour is not expected from samsung authorised center. Kindly look into the issue and please do the needful.

I am fed up with calling customer care from 20 days. Every day they are telling same story i. E today by sure our technician will visit your place but till 20 days no one visited at least no one called me.
One of the worst service samsung is providing.
Dont buy any products from samsung because util warranty complete they will tell same thing like our technician will visit by eod.

I had bought a 55_quot nu7100 led tv from pai electronic showroom, the purchase took place on 8 sept 2019, in the initial days there was something similar to patch right at the middle of screen, which disappeared within couple of weeks, we overlooked it thinking it was the cover on the tv which is reflecting upon lights contact.

So now its been less that 40 days and now there is a vertical black line, upon contacting the samsung customer care asking about the issue, i was told that they would replace the panel, but we want the whole unit to be replaced. Just after 40 days and minimal use of the tv if this problem can occur, don't really trust on the product quality.

When requested for an unit replacement, you're team responded saying as it has crossed 30 days from purchase, replacement is not possible and neither are they providing any guarantee that problem would not repeat in the future nor are they providing better solution other replacing panel for now.

Just because the issue arrived after 10 days from their 30 days deadline does not really mean they can just cheat their customers and trick them into a temporary solution which is not even trust worthy.

This was not expected out of samsung, if they themselves cant trust their service and own product to give an definite answer about the repetition of the issue, better to provide the replacement.

Hope this catches samsung attention and resolved, i would request everyone to help in anyway possible to ensure and prove that consumers do speak up and companies like these are to treat their customers/consumers with utmost importance and respect solve issues with priority.

I am very disappointed to inform you that i had bought a samsung smart t. V. From krishna associates/ samsung plaza, waidhan, singrauli (M. P.) which is dealer of samsung product., owner/ dealer phone no. Is [protected]. This dealer doesn't provide services to the customer and is very money minded. Without installation, providing information and giving knowledge about the product to the customers he just takes payment and refrains away himself from providing services. Recently i received a message from company about the smart club membership so i thought to share this information with company. Since we are very old costumers of company and our family & friends have bought many electronic items of this company but we feel cheated by such people and now we are not interested in buying samsung products. We highly regret for the same.

I purchased two samsung note 10 plus, but unfortunately both set have network reception problem. They are unable to get network (No network) where other cheap mobiles get coverage and even internet. I am very frustrated from this company samsung. More than 15 days are over samsung is not able to provide any resolution, their executive use to call occassionally to time pass. First time frustrated in life for buying such expensive product.in short we can say if you want to buy premium product go for apple only.
Vinay jain
[protected]

I have ordered a smart tv in samsung website on oct 2nd 2019 as per the promise they should deliver the product within 4 working days, due to holiday season samsung said it will delayed. There delivery partner did not delivery even after the 10 working days so i got concerns and called samsung call center more than 10 times but no proper response. Then wrote email to india service head and ceo but they called me and said they will sort out the issue within 24 to 48 hours but not done till day. I am sending reminder very day but i am getting only the automated email but no proper solution for my delivery

Dear sir,
I have purchased a double doors 415 ltrs refrigerator from digi 1 shop situated in kharghar, navi mumbai on 20.10.2019 which was delivered same day at around 11 am. Since three days has already been elapsed installation is yet to be done. Only i am getting false promises from your call centre & local stakeholders but nothing happens so far. My two day's leave have also been wasted. Your call centre request no are [protected] & [protected]. I don't except such type of treatment from a company like yours. So, i shall take up the matter with the consumer forum if the installation of my fridge is not done by tomorrow.
Thanks & regards,
S. K nayak, cell-[protected]
Flat no-b/902, concept unnathi, plot no-69, sector-21, kharghar-410210
Invoice no-v707604 s
Order no-ord0292822
Model no - rt42m5538s8

On tuesday (15th oct'19) there was a power cut in my area. Approx. 10~15 mins after power cut, we just opened the refrigerator to take something from in it.. But while taking out, some quantity of normal plain water has spilled on the toughened glass. The moment the water has spilled over the toughened glass, it has got exploded loudly and the toughened glass has got broken into tiny pieces. With this it clearly depicts it is a manufacturing defects only...

See, our refrigerator model is rt34r5538dx/hl/2019 in which the shelf is made up of toughened glass. The major advantage of toughened glass over normal glass is to withstand the sudden temperature variations.. Normal glass will not withstand temperature variations like sudden changes from hot to cool and vice versa where as the toughened glass has the advantage of withstanding such temperature variations.. Even the difference between physical damage and the damage due to manufacturing defects can be identified very well by looking out the damaged glass itself.. This simple logic also not able to identified by both customer care and service centre.

The way in which i was handled by both customer care and service centre was extremely horrible. Its really pathetic that such a big firm having very poor customer support and having thirumala enterprise as an authorised service centre was the blunder mistake committed by samsung... The unprofessional
Thirumala enterprise service centre doesn't have basic quality of how to treat the customers.. I never faced such horrible experience with any of other home appliances oem and theirs service centres too...

I tired in explaining my concern to different agencies. No one ready to listen customer words.. Everyone has their own pre-consumed mindset. With which they are taking decision on their own without understanding the reality of the issue.. Actually this issue pertains to quality problem of the product.. Hence request you to replace the product on warranty basis (Free of cost) as this issue pertains to manufacturing defects of the product.. If you still have any queries, you can very well arrange an technically qualified person from samsung (Not from local service centre team) to visit my home to analysis the issue...

I have shared the snapshot of defective parts to ms. Nivedha who is working in samsung head office and her contact details are
Nivedha. S, sr. Excutive customer experience - samsung head office,
Desk phone[protected] extn : 1633,
Email id : niveda. [protected]@partner. Samsung.com..
After shared the relevant details, neither received reply via mail nor call from her. Today another gentlemen named suresh called and once again narrated his own pre consumed dialogues. Everybody has pre consumed mindset and not ready to listen customer grievance..
The bloody suresh simply told that one product comes out from samsung factory is always 100% geniune product and no quality issues arised.. If so then why samsung having many service centers and customer cares..

Very pathetic and horrible service rendered by customer care / samsung head office / local service center and no body ready to prove that it is not a qulaity issues..
Hope at least this forum should bring solution to my problem...

Have purchased samsun 7 series uhd in month of june 19
Suddenly when i switched on it on 10th june a broken line was showing on screen. I lodge the complaint immediately to samsung complaint centre. Then your engineer visited at home on 11th june and told that this is due to physical damage and you required to pay the screen cost and it will be replaced within 3-4 days... And pressurized for advance... I will pay him advance, through imps i paid the advance to him...in between 5 days i called him approx 10 times when call them he always said that your advance money is not cleared by a/c department.. Then i call him on wednesday the position was same... Is it possible in current banking scenario that imps will take 6 days to credit. And call centre told me need not worry we contact u in 48 hours,, no one called me
Then friday on 18th june he finally came with a broken screen and this screen is also broken.. And said we will order it today and day after tomorrow we will change it... But still no answer received by samsung

And when i contacted to call centre on 21.10.2019 they assured me that engineer will visit on 22.10.2019. And today when i call service center they are not able to come today..
I want to ask you this your sales after service?

How the screen broked, when i wasn’t in the city?

Why u people are making fools to customer?

When i call to ur toll free no why the assistant are talking rudly and alway saying to wait for 48 hrs

I have purchased samsun 7 series uhd in month of june 19
Suddenly when i switched on it on 10th june a broken line was showing on screen. I lodge the complaint immediately to samsung complaint centre. Then your engineer visited at home on 11th june and told that this is due to physical damage and you required to pay the screen cost and it will be replaced within 3-4 days... And pressurized for advance... I will pay him advance, through imps i paid the advance to him...in between 5 days i called him approx 10 times when call them he always said that your advance money is not cleared by a/c department.. Then i call him on wednesday the position was same... Is it possible in current banking scenario that imps will take 6 days to credit. And call centre told me need not worry we contact u in 48 hours,, no one called me
Then friday on 18th june he finally came with a broken screen and this screen is also broken.. And said we will order it today and day after tomorrow we will change it... But still no answer received by samsung

And when i contacted to call centre on 21.10.2019 they assured me that engineer will visit on 22.10.2019. And today when i call service center they are not able to come today..
I want to ask you this your sales after service?

How the screen broked, when i wasn’t in the city?

Why u people are making fools to customer?

When i call to ur toll free no why the assistant are talking rudly and alway saying to wait for 48 hrs

Hello team, i bought this tv in the month of jul'17 with 1 (Normal)+2 (Display) years warranty and same was communicated to me verbally and when i call to customer care, it was confirmed from them also. I have started facing the issue in my tv with white lines on the screen from past 3 months and when i got a chance to raise the issue with samsung it was out of warranty and service engineer visited at my place and told it will be on chargeable basis and when i have raised this concern to their higher management, they said they will provide 20% discount on 15725. My point here is how the product can failed within 3 years and that is to be main component of the part is got failed (Display panel) when engineer visited to our place and he said it is got failed because o[censored]sage and when we checked the usage it was showing 1168hrs that means 1 hour a day. This is a mfg defect issue in which tv got failed within 3 years after using only 1 hour a day. I am looking for replacement or refund.

I purchased a samsung mobile (Rs.70k) on 25 aug 18. After 10 month a software update given by samsung. After update various type of problem came out in my device. Main issue is suddenly heating issue. I visit samsung care but no resolution found. Finally i submitted my mobile in warranty period 23 aug 2019. The samsung customer care of head office said have to change the motherboard because of motherboard problem and demand money for repairing because out of warranty.. I try to prove that mobile is not out of warranty it's under warranty.. Then i prove it... They are deny to repair.. And my mobile is there since 23aug 2019 till date... When i contacted customer support they told me your mobile is ok... Take your mobile from service center.. Without repair... Now they don't receiving my phone.. Pls help