Samsung India Complaints & Reviews

I had bought a 55_quot nu7100 led tv from pai electronic showroom, the purchase took place on 8 sept 2019, in the initial days there was something similar to patch right at the middle of screen, which disappeared within couple of weeks, we overlooked it thinking it was the cover on the tv which is reflecting upon lights contact.

So now its been less that 40 days and now there is a vertical black line, upon contacting the samsung customer care asking about the issue, i was told that they would replace the panel, but we want the whole unit to be replaced. Just after 40 days and minimal use of the tv if this problem can occur, don't really trust on the product quality.

When requested for an unit replacement, you're team responded saying as it has crossed 30 days from purchase, replacement is not possible and neither are they providing any guarantee that problem would not repeat in the future nor are they providing better solution other replacing panel for now.

Just because the issue arrived after 10 days from their 30 days deadline does not really mean they can just cheat their customers and trick them into a temporary solution which is not even trust worthy.

This was not expected out of samsung, if they themselves cant trust their service and own product to give an definite answer about the repetition of the issue, better to provide the replacement.

Hope this catches samsung attention and resolved, i would request everyone to help in anyway possible to ensure and prove that consumers do speak up and companies like these are to treat their customers/consumers with utmost importance and respect solve issues with priority.

I am very disappointed to inform you that i had bought a samsung smart t. V. From krishna associates/ samsung plaza, waidhan, singrauli (M. P.) which is dealer of samsung product., owner/ dealer phone no. Is [protected]. This dealer doesn't provide services to the customer and is very money minded. Without installation, providing information and giving knowledge about the product to the customers he just takes payment and refrains away himself from providing services. Recently i received a message from company about the smart club membership so i thought to share this information with company. Since we are very old costumers of company and our family & friends have bought many electronic items of this company but we feel cheated by such people and now we are not interested in buying samsung products. We highly regret for the same.

I purchased two samsung note 10 plus, but unfortunately both set have network reception problem. They are unable to get network (No network) where other cheap mobiles get coverage and even internet. I am very frustrated from this company samsung. More than 15 days are over samsung is not able to provide any resolution, their executive use to call occassionally to time pass. First time frustrated in life for buying such expensive product.in short we can say if you want to buy premium product go for apple only.
Vinay jain
[protected]

I have ordered a smart tv in samsung website on oct 2nd 2019 as per the promise they should deliver the product within 4 working days, due to holiday season samsung said it will delayed. There delivery partner did not delivery even after the 10 working days so i got concerns and called samsung call center more than 10 times but no proper response. Then wrote email to india service head and ceo but they called me and said they will sort out the issue within 24 to 48 hours but not done till day. I am sending reminder very day but i am getting only the automated email but no proper solution for my delivery

Dear sir,
I have purchased a double doors 415 ltrs refrigerator from digi 1 shop situated in kharghar, navi mumbai on 20.10.2019 which was delivered same day at around 11 am. Since three days has already been elapsed installation is yet to be done. Only i am getting false promises from your call centre & local stakeholders but nothing happens so far. My two day's leave have also been wasted. Your call centre request no are [protected] & [protected]. I don't except such type of treatment from a company like yours. So, i shall take up the matter with the consumer forum if the installation of my fridge is not done by tomorrow.
Thanks & regards,
S. K nayak, cell-[protected]
Flat no-b/902, concept unnathi, plot no-69, sector-21, kharghar-410210
Invoice no-v707604 s
Order no-ord0292822
Model no - rt42m5538s8

On tuesday (15th oct'19) there was a power cut in my area. Approx. 10~15 mins after power cut, we just opened the refrigerator to take something from in it.. But while taking out, some quantity of normal plain water has spilled on the toughened glass. The moment the water has spilled over the toughened glass, it has got exploded loudly and the toughened glass has got broken into tiny pieces. With this it clearly depicts it is a manufacturing defects only...

See, our refrigerator model is rt34r5538dx/hl/2019 in which the shelf is made up of toughened glass. The major advantage of toughened glass over normal glass is to withstand the sudden temperature variations.. Normal glass will not withstand temperature variations like sudden changes from hot to cool and vice versa where as the toughened glass has the advantage of withstanding such temperature variations.. Even the difference between physical damage and the damage due to manufacturing defects can be identified very well by looking out the damaged glass itself.. This simple logic also not able to identified by both customer care and service centre.

The way in which i was handled by both customer care and service centre was extremely horrible. Its really pathetic that such a big firm having very poor customer support and having thirumala enterprise as an authorised service centre was the blunder mistake committed by samsung... The unprofessional
Thirumala enterprise service centre doesn't have basic quality of how to treat the customers.. I never faced such horrible experience with any of other home appliances oem and theirs service centres too...

I tired in explaining my concern to different agencies. No one ready to listen customer words.. Everyone has their own pre-consumed mindset. With which they are taking decision on their own without understanding the reality of the issue.. Actually this issue pertains to quality problem of the product.. Hence request you to replace the product on warranty basis (Free of cost) as this issue pertains to manufacturing defects of the product.. If you still have any queries, you can very well arrange an technically qualified person from samsung (Not from local service centre team) to visit my home to analysis the issue...

I have shared the snapshot of defective parts to ms. Nivedha who is working in samsung head office and her contact details are
Nivedha. S, sr. Excutive customer experience - samsung head office,
Desk phone[protected] extn : 1633,
Email id : niveda. [protected]@partner. Samsung.com..
After shared the relevant details, neither received reply via mail nor call from her. Today another gentlemen named suresh called and once again narrated his own pre consumed dialogues. Everybody has pre consumed mindset and not ready to listen customer grievance..
The bloody suresh simply told that one product comes out from samsung factory is always 100% geniune product and no quality issues arised.. If so then why samsung having many service centers and customer cares..

Very pathetic and horrible service rendered by customer care / samsung head office / local service center and no body ready to prove that it is not a qulaity issues..
Hope at least this forum should bring solution to my problem...

Have purchased samsun 7 series uhd in month of june 19
Suddenly when i switched on it on 10th june a broken line was showing on screen. I lodge the complaint immediately to samsung complaint centre. Then your engineer visited at home on 11th june and told that this is due to physical damage and you required to pay the screen cost and it will be replaced within 3-4 days... And pressurized for advance... I will pay him advance, through imps i paid the advance to him...in between 5 days i called him approx 10 times when call them he always said that your advance money is not cleared by a/c department.. Then i call him on wednesday the position was same... Is it possible in current banking scenario that imps will take 6 days to credit. And call centre told me need not worry we contact u in 48 hours,, no one called me
Then friday on 18th june he finally came with a broken screen and this screen is also broken.. And said we will order it today and day after tomorrow we will change it... But still no answer received by samsung

And when i contacted to call centre on 21.10.2019 they assured me that engineer will visit on 22.10.2019. And today when i call service center they are not able to come today..
I want to ask you this your sales after service?

How the screen broked, when i wasn’t in the city?

Why u people are making fools to customer?

When i call to ur toll free no why the assistant are talking rudly and alway saying to wait for 48 hrs

I have purchased samsun 7 series uhd in month of june 19
Suddenly when i switched on it on 10th june a broken line was showing on screen. I lodge the complaint immediately to samsung complaint centre. Then your engineer visited at home on 11th june and told that this is due to physical damage and you required to pay the screen cost and it will be replaced within 3-4 days... And pressurized for advance... I will pay him advance, through imps i paid the advance to him...in between 5 days i called him approx 10 times when call them he always said that your advance money is not cleared by a/c department.. Then i call him on wednesday the position was same... Is it possible in current banking scenario that imps will take 6 days to credit. And call centre told me need not worry we contact u in 48 hours,, no one called me
Then friday on 18th june he finally came with a broken screen and this screen is also broken.. And said we will order it today and day after tomorrow we will change it... But still no answer received by samsung

And when i contacted to call centre on 21.10.2019 they assured me that engineer will visit on 22.10.2019. And today when i call service center they are not able to come today..
I want to ask you this your sales after service?

How the screen broked, when i wasn’t in the city?

Why u people are making fools to customer?

When i call to ur toll free no why the assistant are talking rudly and alway saying to wait for 48 hrs

Hello team, i bought this tv in the month of jul'17 with 1 (Normal)+2 (Display) years warranty and same was communicated to me verbally and when i call to customer care, it was confirmed from them also. I have started facing the issue in my tv with white lines on the screen from past 3 months and when i got a chance to raise the issue with samsung it was out of warranty and service engineer visited at my place and told it will be on chargeable basis and when i have raised this concern to their higher management, they said they will provide 20% discount on 15725. My point here is how the product can failed within 3 years and that is to be main component of the part is got failed (Display panel) when engineer visited to our place and he said it is got failed because o[censored]sage and when we checked the usage it was showing 1168hrs that means 1 hour a day. This is a mfg defect issue in which tv got failed within 3 years after using only 1 hour a day. I am looking for replacement or refund.

I purchased a samsung mobile (Rs.70k) on 25 aug 18. After 10 month a software update given by samsung. After update various type of problem came out in my device. Main issue is suddenly heating issue. I visit samsung care but no resolution found. Finally i submitted my mobile in warranty period 23 aug 2019. The samsung customer care of head office said have to change the motherboard because of motherboard problem and demand money for repairing because out of warranty.. I try to prove that mobile is not out of warranty it's under warranty.. Then i prove it... They are deny to repair.. And my mobile is there since 23aug 2019 till date... When i contacted customer support they told me your mobile is ok... Take your mobile from service center.. Without repair... Now they don't receiving my phone.. Pls help

I have got an samsung headset 10days ago. But that headset is not working for long days so i have visited the poorvika show room (Gummidipoondi, chennai). But there is no care of any customers my headset has warranty for 6months so i asked them to change it. They told me that, u only have to go service centre and change we will not responsible for that, they told. This is how poorvika treat their customers like this.

I bought samsung u48h5100 model for 70000 rupees in 2015. It suddenly started showing small problem of shaking display. Samsung service person checked it and asked to change the panel wich will cost 40000 rupee.

It is extremely high price for the repair and unreasonable. It's been in use only for 3 years and costs more than 50% of its value.

Requesting you to help me in this situation.

I complaint about washing machine on 23 august engineer came he said wire problem he fixed it washing machine work for once, then i again complaint engineer came said motor is not working then they changed motor. It again worked for once then i again complaint about it they changed the door lock without informing us. It works randomly then they said we need to change the pcv i told them pls confirm me that now that part is only the problem. But they are not ready to take any guaranty for that just forcing us to change pcv pannel i told them so many time please confirm that this is the only part is not working after that no part will be problem. But now the service center is saying first pay us for door lock otherwise they will not change the pcv. And talking badly their ceo desk is also doing same thing. Nobody in compay supporting just forcing us to do as they are saying.

Please help us

Thanks

Poonam

Unfortunately i purchased Samsung M30 from Amazon on 4th June 2019 but few days ago 4th October i found pink spot on lower portion of my display gradually within 3 to 4 hours the whole screen turns pink and from next day the display gone off.
17th October i went to Samsung service centre of Durgapur “Sansung service center, bengal ambuja, city centre, Durgapur” PIN-713215 and told my story, they first took my phone and gone inside their cantre without any form fill up. After sometime that man came and told me that it will be repaired nothing to worry . after sometime he again went inside and after few time he came out and told me that the screen is damaged and its positioned up side than its original position. after sometime they took my signature in the name of jobsheet or something i never heard of. so according to them my phone is damaged without any sign of external accident . no screen crack no phone distortion nothing but they know that my phone is damaged and Samsung is sacred.if its the reality that a phone automatically spoiled within a month and its the service they always told us then Samsung is nothing but a cheater.dont buy sasung phones. Manideepa Das

My name is jitendra raghav i purchased a samsung smart tv (Ua55nu7090kxxl) on 29/09/2019 worth ₹67800/= today i purchase a bluetooth music system then i try to connect my music system to my smart tv in my tv i don't found bluetooth connectivity option then i call to samsung customer care toll free no. Then i explain my concern to customer care assistant he is check my product and answer sir in your smart tv bluetooth connectivity option is not available in your smart tv.
So sir iam very dissatisfied with this samsung smart tv.
I want proper solution of my problem. Please help me. Uptade my smart hardware or replace my smart tv iam highly dissatisfied with this product i want proper sulution

Regards
Jitendra raghav
Lucknow
Uttar pradesh
[protected]

Hi,
My name is V V S Prabhakar and I purchased a Samsung inverter refrigerator on[protected] from an authorized Samsung dealer at DD Mall, Gwalior, MP - 474009.

The Serial number of my refrigerator is : 0BSR4DBF800143Y
Model no: RT47H567ESL/2014
COMPRESSOR NUMBER: 4165C3CF601814

Now on[protected], my refrigerator stopped working; so I called up customer care and i was assigned a service guy who came to my house and checked the refrigerator. first of all the service guy was not properly qualified as he was constantly on phone with his senior. Initially he claimed that there was fault with the PCB then he finally declared that there was an issue with the compressor and that it needs to be replaced. I was however not satisfied with his services and so I raised another complaint with the call center mentioning the incident in full detail. So we had another one of your service professionals visit us for a second opinion. He also declared that the compressor was at fault and that it needed replacement.

Now though my compressor is under a 10 year warranty, I asked for it to be replaced. The service professional refused to replace the same as I had lost my bill. I made the purchase four years ago and misplacing or losing the bill is a strong possibility and moreover the Samsung authorized center from where I bought the refrigerator has now shut shop so I am in no position to give a duplicate bill. However, I made the purchase using my HDFC credit card and the same was converted to EMI at the date of purchase at the merchants end, so all records of merchant and other related information pertaining to the sale will surely be available with Samsung. So my purchase is very much genuine and well accounted for.

We are now stranded without a refrigerator and it is becoming very difficult without one as we used to stash all our daily food requirements in such a equipped refrigerator. it has been over 10 days without a refrigerator now.

I humbly request you to please look into the matter and resolve it as soon as possible and oblige.

Regards
V V S Prabhakar
[protected]

Sir my samsung m30s smartphone shows very poor network and its data speed is also very low compared to other devices on same place. So i request you to replace my mobile immediately and refund my money. I had bought it on 13.10
2019. I think i am complaining at right time. My mobile nbr is [protected]. Sir take steps immediately to solve issue please. Thanks.

Dear Sir /Mam,

I Mr Partha Sarathi Mishra, S/o- Mr Prahallad Mishra serve you this Notice that I had purchased a Mobile Phone of brand and model of Samsung A30 vide their Retail invoice bearing no. PD/63/19-20 dated: 3rd April 2019 for Rs. 16990/-. That I choose the Samsung because it is a renounced brand and having a good reputation in the Mobile World. That i used only three months but thereafter it is not working and since then I was running from pillar to post to repair/exchange my set. The phone was dead every time, as such mother board was exchanged by your good company. Then touch paid & finger print sensor not working & it was locked automatically . I appraises the details facts to the concerned dealer and who assured me to repair the set but finally he harassed me by saying that it is a manufacturing defect. It is not expected from your authorized dealer who without solve the issue send me to contact your local Samsung Care. I being a benevolent consumer immediately visited to Samsung Care situated at Sahid Nagar Bhubaneswar.

But they also not entertain my grievance. Then I ran to dealer of Samsung Care several times for exchange of my mobile but my all attempts became vain. The attitude of the both the parities is deficiency of service and illegal trade practice.

That my mobile is now under warranty coverage and the said defect is also a Manufacturing defect. As per the Consumer Law it is mandatory that any manufacturing defect within the warranty period is replaceable. That Samsung being esteem International Brand and having good reputation in cellular market, i could not expect this type negligence and deficiency of service from your dealer and Samsung Care.

That being a corporate employee, mobile is my basic need but after purchasing mobile from a esteem brand i suffered huge financial loss and mental agony which is unlawful and illegal trade practice.

Under the circumstances I would request you kindly exchange my mobile Samsung A30 for avoiding any litigation, failing which I will be bound to take further necessary action under the provisions of the Consumer Protection Act 1986, in the competent court of law at your risk and cost. This is without prejudice to all other legal rights and remedies available to me.

Mobile Details

Samsung A30
IMIE no[protected]

With Regards
Partha Sarathi Mishra
Cell- [protected]

I ordered a samsung mobile worth 14k with exchange offer. However, since my exchange phone screen was broken, i contacted their customer service & askd them to cancel the order. They informed me that order is cancelled & it will take 7 to 21 days for refund on 04-oct-19. Later since i didnt receive any message or email for cancellation i again called but they said it will take 2-3 days since it was shipped on the same day of cancellation. However, after 15 days also i am not getting my refund status. Highly disappointed with the service of samsung.

I am sushil chandran, residing at 709, sunny palace, edapally, cochin 24.
After retirement in 2017, i had replaced some consumer durables like 43"led tv (From lulu connect, cochin) and a fridge of samsung make (This based on my earlier experience with a 32" tv, mobile phone, tablet and fridge.)

The tv (43k 5002 43) was working fine till we saw "bar code" like lines at bottom of display on 30 sept. I complained to lulu connect where the customer care took details and told me that samsung service people will call me back. (Complaint no [protected]).

When no call came, as advised by lulu connect, i contacted your customer care and spoke to the agent and his supervisor balanarasu, who gave me local service center head mobile number.

After i called the service head, the service person did turn up but he said the complaint is with "panel" that needs to be replaced since company policy is not to repair. He further said, the replacement will cost me rs 18000.00.

Since the replacement is too costly for a retired person living on limited budget, i once again talked to samsung call centre to escalate complaint. I spoke to the agent and her lady supervisor (Asha) who said though she is bound by policies and cant talk on escalation matter, i can expect a call from samsung higher ups.

I waited for days and the call finally came 3 days ago and though the lady did collect my email, the email from samsung took two days to come. As expected it says

“we assure you that we are doing our best to give you a perfect resolution for query and thus it is taking longer than usual time to resolve this issue.
We hope that you will appreciate the fact that we want to give you the best resolution; therefore, we request you to bear with our efforts to serve you better. We will get back to you shortly with an update".

I also had few people calling me from samsung to enquire whether complaint has been attended to, just like that.

I am sure you will appreciate that it was faith in your brand that made me choose samsung while there were brands that cost just about half the price.
Forty thousand nine hundred rupees that i paid is a big sum for a retiree and i had justified it to my family saying it is for a “consumer durable” from a “well-known” brand. Little did i know it is going to breakdown in two years.

For the faith i have reposed on samsung, i surely deserve a favourable consideration.

I want samsung india to arrange free replacement.

I expect an early reply.