Samsung India Complaints & Reviews

I also received a call from[protected] this no from delhi. She said that u will receive samsung j7 in next 15 days and today. She said that u can collect ur parsal from local post office just pay rs 3500. I called samsung call centre and they said that we dont hav this type of offer. I know this is fraud call. Please tak action agains her and let me know the same.

Dear Sir,

My name is mahesh Kumar and my mobile number is [protected], I bought samsung grand max 7202 before 6 month, few days back some problem in my mobile charger so i went to service center, they asked me the mobile even that was working very well but they asked so i hand over to them, they changed the motherboard and 2-3 days later the mobile starts restarting again and again, so i went again and now they are saying that the motherboard is not working and will not be counted in warranty, I have 6 month warranty with me on bill. The kept out the original motherboard and insert the local that is why the phone is not working and now they dont want to lisent anything, pls solve my problem.

I was using micromax earlier and the service was very very good but samsung is not providing good service and also doing 420 with customers. Very bad experience for me.

I purchased a Samsung Fully automatic washing machine 21st Mar -16 and demo and installation pending last four days but now reliance Digital teem taken action sent to engineer next day but we can’t understand proper demonstration then Reliance assign engineer Mr furkan for re-demonstration One of the excellent experience of customer service. Agent Mr. Furkan I am happy, i am sure that this will change anything as this very professional approach and great mentality seem to be deeply anchored in this company.
Thanks Reliance teem
from
Vinod Tiwari

Dear reputed brand of the world,

I am quite disappointed with product and services given by the samsung. Issue was from very beginning when croma gave the tv that was placed in display section. Within six months of purchasing, shadows started coming on the screen and it gradually increases. When i spoke to the croma guys, they told me this is normal issue with led tv. After 9 months of purchasing, video started disappearing for few second, again i spoke to croma guys, they told me this may be due to dth issue. I also spoke to the dth customer care center, they told me there is no issue with dth services. Video started disappearing again after 13-14 month of purchasing and ultimately it completely disappeared during march 2016. I called the customer care center, guy came and directly told me that your tv is out of warranty so it would cost rs 16000 and panel have to be changed and he also disappeared from scene never called me back.

I have few query, need to answered from your side quite clearly:
1. Samsung is such reputed brand of the world, why product and service quality is so pathetic
2. Since tv started troubling within 6 months of purchasing, why it is not called a manufacturing issue and why not covered guarantee
3. Please resolve this urgent basis and my led tv should be covered under warranty and should be repaired by samsung without charging anything.

Reputation of samsung at stake because any one purchase a product with highest price in the market with having lowest quality of product and services.

Depending upon your clear response, i will decide further course action. If required, i will go to the last available remedy in india for a customer.

Despite various reminder, no one has responded over email. So that i take further course of action.

Samsung company promotion/prize award dept center, london 30/ 32 pool street carnation liverpool ll55 2as united kingdom,
Samsung company uk (Dispatch unit)
Attn: winner: k subramaniam
We have confirmed your details and verification. We have chosen second option for you (Cashiers draft) a winning draft has been issued in your name by samsung online world e-mail draws and we are pleased to inform you that you will be receiving your package containing the sum of (£250, 000. 00gbp) (Two hundred and fifty thousand great britain pounds) and original copy of your winning certificate, fund release order, money laundering protection, letter of affidavit for claims from the british government and a samsung laptop, samsung tablet by our delivery agent (Diplomat mr. David maxwell) after all document must have been endorsed via, international diplomatic delivery (Ids) united kingdom department in which your winnings has been sent for delivery to your residence in india.
Our representative/delegate will deliver your prize won in draft to your home address as well as other legal document along with samsung laptop.
For your information your winning draft has been securely sealed and packed for security reasons which makes it impossible for anyone to view it until it’s been delivered to you and there are some document you have to sign after you have receive the prize.
Please take note of the departure/arrival details of our diplomatic officer who will be coming over to your country to effect the safe delivery of your winning draft of (£250, 000. 00gbp) (Two hundred and fifty thousand great britain pounds) to your residence.

Please re-confirm your information to avoid any mistake in delivery of your winning consignment.

1. Full name...
2. Contact address...
3. Age...
4. Sex...
5. Mobile number...
6. Occupation...
7. Country...
8. Your city — 9. Account name
10. Account no.
11. Bank name:
12. Bank address:

Note that all certificates and documents as regards to the origin of the fund will be handed over to you together with the consignment as soon as it is cleared from the airport.

The diplomatic officer, mr. David maxwell will be arriving india on (Monday) you are to provide him a copy of your id proof (Id card/ passport / voters card or driver license copy any of your valid id proof) to enable him identify you before he will deliver your winning prize to you, below is his flight information:


Senior diplomat
Name: mr. David maxwell
Age: 47-years
Nationality: england
Country of resident: england
Email: ([protected]@gmail.com)
Uk departure date:[protected] sunday (Departing from uk
India arrival date:[protected] monday (Arriving india

Please ensure that you co-operate with our diplomat, follow his instructions to avoid any delay in handling over your winning draft to you, because he has a very limited time to spend in india, so that he can proceed to other countries for the same assignment.
Important note:
We wish to let you know also that the samsung company of england has already paid for the shipment cost of your winning parcel to india,
For any query or question, please contact our 24 hours customer care services
Number:tell: tel[protected]
Do acknowledge the receipt of this mail and congratulations once more from the board of directors samsung company promotion england 2016.


Dr. Anthony
Event manager.
United kingdom
Tel[protected]

My samsung note 5 upgrade to andriod m 4 days ago i installed it but my phone havig too much problem for that andriod m like that s-pen not operating properly and aircommand was fully closed please solve the problem either i complait against u in consumer court when u r not solved my problem is facing this problem since 4 days when u not create the proper supporting software u cannot launch that I requesting u either solve my problem or replace the handset is purchased that set 2 months ago please don't ignore that either I give that issue in public websites do not take samsung galaxy note 5 handsets it's really not working properly and do not purchase samsung phones it is a irresponsible company

We bought samsung tv model no. Samsung ua32f5100armxl in june 2013 from vijay sales, prabhadevi, mumbai. We didn't take extended warranty since we were under impression that they have good products. That was a major mistake on our part. In 2016 feb, tv was not starting with remote as well as main switch. We registered a complaint and they said that motherboard will have to be replaced. That costed us rs. 5130 and then after one month i. E. On 25th march display was gone. Again we registered complaint([protected]) regarding this. This time we faced real difficulty with customer care. After lot of phone calls they sent some engineer(One of the engineer didn't receive the call and when he picked the call he didn't answer) engineer said display is gone. This will cost approx. Rs. 15430 which is insane. Any sensible person will put in more amount and buy new tv. This experience has lost our faith in samsung. Very bad product quality and bad customer care. When i was going through the reviews about this product lot of defective pieces of the same model are already there. Samsung should either refund us back or repair the product.

Dear sir

I have purchased samsung smart led tv ua50j5570 on 11th nov 2015 from ganpati plaza vaishali ghaziabad and next day person from samsung was there for installation and demo but he was clear about the demo and gave the demo of tv anyhow, later on i request to customer care to provide complete demo and received call from local service centre that we are sending or engineer tomorrow hence it was weekday i requested the gentle man mr rajat who is the incharge of the engineers that please keep it on weekend saturday or sunday . He was so arrogant and said that we are closing the ticket and will not be able to send on saturday and sunday, please call customer care on saturday, is this this the kind of level of service is there from samsung, secondly i am facing the issue with the tv and dth connection from day with multiple errors arisng,
The development has been done jointly on tv where in the manufacturer is samsung along with airtel digital tv and i have been struggling to resolve the issues from the time when i came to know that there is some problem with unit and dth as the dth is inbulit in the tv and there is no seperate set up box for the same, i tried to reach airtel and samsung together for resolution of such issue but every time there has been blame game among each other . Samsung communicated to me that the errors which appears do not belong to samsung it need to be fixed by airtel, there is email communication has been made multiple times where in all senior executives of samsung and airtel including mr bd park and mr gopal vittal ( ceo's) is marked in all communication but things are not taken seriously and till date issues are being opened . In last visit ms airtel has communicated that the error belong to ms samsung manufacturer of the hardware in the mail and the same has been forwarded to mr bd park but on 21st march to take care and provide necessary resolution but no response as of now,

Ms samsung and ms airtel has harrased me mentally and wasted my money and time, time and again,

Apart from this there are few issues with the tv volume is low . And remote doesn't work
Request your support and help for refund and compensation for my time, money and mental health pressure,

Please find attached few screen shot .The total email chain till now with samsung and airtel is 11 pages and in pdf format which doesnt support to upload in images, i can provide whenever required

Induprakash singh
Expression tower kb 34 sector 14 opp raddison blu hotel ghaziabad u.P 201010

Respected all,
I informed my issues belongs to loose of samsung mobile (Model:- samsung galaxy j5 imei number [protected]) on the consumer complaint online portal service http://www.consumercomplaints.in/new_complaint/

After submitting my complaint online (Consumer complaint forum) with evidence of online fir, there after i received a call from call center (Consumer complaint forum) +91-[protected], i tell him all the matter regarding the lose of mobile, after getting all information from me he did not communicate me properly, how could be my problem resolve. And i also tried several revert call on the same no.+91-[protected] but he never attend or responding.

Kindly contact me for my mobile lose problem.

Thanks & regards.
Anita bisht
Mobile:- [protected]

Dear sir,

my name is bhanu prasadu my mobile number is [protected]. I purchased samsung smart phone bill dated : 12.11.2015 it is under one year waranty. Suddelny my phone was not waroking. ( no physical damage...Or no brakes...) i rang up to service centre . They are told to me it is not cover under waranty please pay 6300/- rupees... My new mobiles present cost in arket 5200/- service centre pay 6300/- we will repair it... My phone is under full warnty...

Please give me a sugession to i will go for a consumer court agaist service centre.

I registered my complaint ref.[protected] on 25th march 2016 . An engineer was detailed, he visited the house and informed that the refrigerator needs to go to the workshop and rough estimate of 2000/- he got signed. He asked us to shut down the refrigerator so that it can be transported, we complied to the requirement yesterday so without refrigerator spent the whole day waiting for collection. yesterday evening we called to ask no one has collected the refrigerator we were told service center is closed call tomorrow, We are totally harassed for not only they did not bother to call even now after 24hrs we have called just to be told that auto is defaulty and we will get it collected on monday .

First complaint filed - mar'2015 resolved - may'2015 issue - gas leakage
Second complaint filed - july'2015 resolved - aug'2015 issue - gas leakage

After the above two complaints, the product warranty was extended by 6 months from samsung manager - customer experience, under assurance that the same issue will not rise again and if so, product will be replaced/refunded.

On 20th march'2016, there was massive internal gas leakage, due to which the house had to vacated. The gas leakage could have proved fatal to the residents.

The complaint (#[protected]) for the same was raised on 20th march. No urgency was shown to resolve the issue. After repeated followups via customer care, a service engineer visited the house on 23rd march and confirmed internal gas leakage. The resolution offered is refill of gas which is unacceptable to me. There is clearly a manufacturing defect in the product which is leading to repeated gas leakages within 4-5 months o[censored]sage.

Hence, repair or refill of gas is unacceptable moving forward. Request you to refund or replace the faulty product at the earliest. This complaint has been pending for a week and quick resolution is expected within 48 hours. Failure to do so will push us to seek redressal through legal means.

I am drafting this mail with lot of disappointment towards my first Samsung brand mobile (Galaxy A7 2016 version) which i brought on 18th February 2016 Evening...
I was previously using HTC brand and was very much satisfied with it...
Because of the low battery backup and screen ppi, i decided to move forward to some flagship mobiles that can be affordable to my financial budget and i picked Samsung galaxy A7 2016 version over my other options like Oneplus2, LG Nexus, Huawei 6p etc...
I was very much impressed with the performance and look of the new device and i boasted very much regarding my choice to pick this as my new mobile...
Everything was alright till day 2 and then i noticed that while voice calling the recipient of my call was missing about 5 to 15 seconds of my voice in between the call...
First i thought it was some network issue and it continued the same on every call i make or receive...
So my first preference was to check the sim card and network issue as my network provider was doing some server update regarding the 4G in my location...
So i contacted my network provider and registered my complaint regarding the issue... They told me that there is no issue with the network and also advised me to change the my sim card and take a duplicate nano sim for my number as i was using a trim down sim card...
so on the 5th day i replaced my sim card with a factory nano sized one and i confronted the same issue even after that...
So i became more curious and tried with my friends another nertwork sim card and found to have the same issue...
So my troubleshooting narrowed to my new mobile which was very much disappointing...
So i decided to pay a visit to the near by Samsung care center and i showed my device and explained the issue to them on[protected] morning...
They first told me that it is some problem with the software and they advised me to update the software through Samsung care center and they did the same from there and returned me the mobile after half an hour...
After setting up my mobile and tried a few calls it was found that the old issue was still persisting and it was worsened than before...
Now the voice missing has become more often during the calls..
so i requested for a full replacement of my device as it was a found to be a factory faulty device and the officials denied my request by saying that i visited the care center after 7 day replacement period...
So i contacted toll free number on the same day regarding the replacement request and they told me that i visited care center on my 8th day of purchase...
So the only option in front of me was to surrendered my mobile for a detailed inspection and repair with spare like advised by the officials and logged a complaint on[protected]...
After 4 - 5 days i received my mobile back from the care center and was informed to me that the problem was with some software side and they resolved the same...
But after coming home back from care center it was found that the old problem is still the same as bad as before...
So i contacted the care center again on the next day and told the issues...
Their 1st respond was that as it was a new model they don't have any technical support available for now and told me to wait for a new software update that will be released in the future from the Samsung side...
I was very much annoyed by this reply and asked them whether anyone else reported any same issues like i am facing and they told that they received only one another regarding some heating issue only...
So it was clear that the issue is only with my mobile and not with the entire produced handsets...
So i again logged a complaint in Samsung care without surrendering my mobile as my medical investigation work entirely depends on spot mailing and claim related online app from my company..
I also called the toll-free no and explained everything to them and they told that my mother board will be replaced to solve the issue...
After a few days i got a call from Samsung care and told that my complaint was withdrawn (cancelled) from their side as they were unable to solve the problem...
So i again contacted the toll free no and requested for a replacement for my faulty mobile and they told that my request will be processed and will get a call back from their side regarding the same...
so i waited for few weeks for that call and didn't get any...
in between i got married and was little busy with that all...
again on last Thursday i contacted the care center in Ernakulam South regarding the replacement request and they told me that they can only repair and wont replace the mobile...

I am very much disappointed on the response from the support team and care center...
So I humbly request you to take necessary action to get me a replacement for my faulty Samsung A7 2016 version as early as possible...
Hope you will consider my situation and do the needful...

With regards
Riju Michael
[protected]
riju.[protected]@gmail.com

Dear Sir

Ref No ComplaintNo [protected] dated 22.3.2016and[protected] on 24.3.2016

My complaint registered vide the above reference Numbers for service of TV has NOT been attended by your service Engineer inspite of several reminders tohim on variousoccassions on 23rd, 24th and 25th.
Due to this deficiency in your aftersale service I am making this complaint. I request for an immediate reply and reddressal, failing which I will be proceeding further in the mattter.

A.V.Unnikrishnan
Revathy
Paslappuram
Ottapalam, Palakkad
mob no [protected]
TV No cs29z30ma

I bought a mobile handset (A5) from the dealer named spice hot spot kolkata on 18.02.2016 of imei no. 359932/06/447884/6 which has been lost in transit on 18.03.2016, a complain has already been lodged with local police station.

Please do the needful at your end so, that i can get information about where it is being used at present. So, that necessary action should be taken by the competent authority.

Your kind attention in this matter will be appreciated.

Regards
Pawan kumar kandoi

I purchased a Samsung Galaxy S6 On dec 25th 2015, however yesterday when i removed the phone from my pocket, i see a crack on the camera lens, i kept the phone inside the pocket for less than half an hour and also i have not put any pressure on the phone, when i went to service center they are asking me to pay 4000rs to to repair it, when i have paid 40000rs for the phone, i except the quality of the phone to be very good, the phone is just 4 months old, also i spoke to Samsung head office, even they are denying that there must be some force applied on the phone and know no force was applied and the only thing was i wore jeans and the pant fitting was tight, if the glass can break due to that reason for sure the quality is very poor and i want to raise complaint against Samsung company for providing low quality, i have attached the photo of the phone, so that you can make out if there was any force applied on the phone.

Thanks,

Respected Samsung, I have been a loyal customer, especially since the Galaxy S series, i have been using this series since S2, and have never faced anything like this.
I preordered s7 edge on 17th march, and received it on 21st night, i started using the phone from 22nd morning and it broke in my pocket on 23rd march, which is only the second day of my use and it is heartbreaking!
The phone did not fall or get bended. I kept it in my front jeans pocket, the pocket did not have any sharp tools or keys or coins, rather it only had 2 phones, s6 edge and s7 edge. Within 15 minutes i removed my phone out of my pocket the s6 edge came out fine but the LCD of the s7 edge has spider web breaks. Slowly the display started showing colours and got black. I know that as per Samsung, this is a physical damage and does not come under warranty but as i informed you earlier, the phone did not go through any falling/ throwing/ bending, and since i have been a regular and loyal customer of the galaxy S series i do not expect the phone to cost me 58000 and break in my pocket. This shows extreme weakness and i am shocked. I am not liable to pay the LCD cost which is told me to be 15600 INR by the service centre. Please look into the problem.

PS: I have also called the service call centre twice to get in touch with the voice of customer department and that and also visited the nearest samsung service centre and submitted my phone for a repair. Please make sure that i do not have to pay for this. I have innumerable faith in samsung phones and would be glad if it would not be shattered.

Call centre reference numbers: [protected], [protected]
Service centre bill number: [protected]

Sir
This is to bring in your notice that I am a Samsung user. I purchased one galaxy S5 mobile. From date one it was troubling me with some problems. So I contacted service centre several times. St last when problems were not resolved I filed a suit in consumer forum yamunanagar haryana India. In that suit legal representative of Samsung given a statement that they will pay Rs 21500 to which I agree and court passed the order accordingly. As per the order I submitted the handset with all accessories and documents to Mr Rajat grover proprietor of Samsung service centre yamunanagar on 13th Feb 2016.
But till date I do not got my award amounting Rs 21500. On asking about this from Mr Rajat grover about the same he behaved in a very rude manner and said that don't call again as we have other works to do. This kind of behaviour was unacceptable on part of reputed company like samsung.
I humbly request u to see into the issue and resolve as early as possible. Kindly take necessary action against Mr Rajat Grover as that man is spoiling the image of such a reputed company and he is very arrogant.
Thanks
Rajnikant
[protected]

I raised a service request with sansung in august 2015 as my fridge was not cooling and followed whatever they said with blind faith until now when even after changing the bio metric sensor, the condenser, filling gas twice and servicing twice the problem persists. Finally, they say that that i have to replace my compressor costing rs 7000 to 8000 after i have spent close to 5000 rupees on maintenance without problem getting resolved. I asked a refund of money on parts as that did not solve the problem and were unnecessarily replaced and they agreed to return close to rs 1500 charged for bio metric sensor and condensor but the service centre guy has been fooling me around for days trying me to convince me to sell the fridge instead for rs 2000. When we refused to sell for rs 2000, this guy khader mobile number - [protected] of service centre said that he wont return money as fridge was working fine despite he being aware that it was not cooling and no ice was forming. When we said, we will complaint to higher samsung authorities, he said please go ahead and did not seem to be any concerned at all. We have now complained to samsung authorities using the complaint number and waiting for response. If this does not resolve, the only way forward is to move consumer court as even after charging huge amount the complaint remains unresolved. I was happy with the response till now but the end result does not seem to be satisfactory.

Got a call yesterday from samsung representative and had a conference discussion with service centre guys. The service centre guy denied everything and finally said he will send technician again. The technician came again today and said what was already known that compressor had to be replaced. This guy khader spoke again and this time accused us of calling an outsider engineer when we have raised all complaints with samsung and we have bills of all the work done till date. When nothing worked he said that we had to replace the compressor and he will not return anything as the pro lem was different each time whereas the engineer very well knows that it was the cooling that was the problem and it is still the case. This time again he said go report to anyone you want when i said i will report to higher management of samsung how he fleeced me. Looks like he is not bothered of any action or the samsung management is already aware and it is just an eye whitewash. Shame is this is the case. Awaiting response from samsung for my next action as khader has made it clear that he won't fix or return money paid for parts unnecessarily replaced.

The complaint numbers for your reference are [protected], [protected], [protected], [protected], [protected], [protected]. The problem reported for the fridge not cooling.

I bought this samsung plasma tv from radionics, kalpetta, wayanad two years back on[protected] at a cost of rs 34000/- and it stopped working after two years. The technician from the samsung authorised service centre after examining it said that one of the boards should be replaced and i advanced an amount of rs 7924/-. They returned the tv serviced after two months but it worked only for five minutes and then it went off. They took it back the following day and informed me that its panel is also defective and i had to pay an amount of rs 13000/- to replace it. I was not ready to pay 21000 as service charges for a tv costing 34000, while i can get a brand new tv in the market for that amount. So i sent a complaint to the company and a person from ghaziabad called me.After some negotiations they agreed to make arrangements for the refund of the service charges within one week. Now one month has passed and i neither got the tv serviced nor got the money refunded.
I feel that i have given them sufficient time for the refund of the service charges. Now i want an immediate refund of the charges i paid to them.