Samsung India Complaints & Reviews

Dinesh Kumar on 20 March 2016Share on Facebook
worst Customer service by Samsung Service Centre.
respected sir/madam
i have an samsung A3 mobile which i bought on may 2015 i was facing the issues of hanging camera failure Home Button hardware not working some times and most important it restarts many times automatically after to much of torched by my device i submitted it in Samsung Centre okhla within this 8 months of period i visited there service centres more then 15 times and they submitted my device 3 times 1st time they just update the software of device and told me that device is ok i collected it and checked but problem was still there i submitted again 2nd time then they changed my motherboard and other components in my mobile and told me that now its ok but i still faced that problem because they never did it as they said i visited them again 3rd time i deposit my device on 10/march/2016 and they told me that previously there is some problem in the motherboard they changed so they re-replacing my board again but this time they took 7 days in it and after that i received my phone yesterday on 19/march/2015 and when i checked now its home button and camera still not working i just showed them so they said there is still problem in new board they related and they need to submit it again and gave me an estimate time of 15 days this time.
i just tired by this behaviour of samsung most important is i take off each time just to visit them because they never pick calls at the centre no given by samsung costumer care. this is a very worst experience by illiterate peoples sitting there just make costumers fools nothing else. they never did any thing else then former it again and gain ever time i submitted a new device must need to run 2 years atleast but my device i just used 2 months and then this company start harassing me mentally by there pathetic costumer service.
Please help me and do something in my case
Regards
Dinesh Kumar

I bought galaxy note 3 neo in april 2015 and since beginning I am facing lots of issues in phone. I have visited so many times to different service center and complained many times to customer care but no solution is provided till date except to visit again n again to different service center.
I am totally harassed by its services please help me.

I have purchased Samsung microven on 05.03.16, the demo given person is not coming till 21.03.16, I have contacted Samsung service center, kakinada, through mobile no. [protected] the call received by Miss. Satya and she was misguided me three or four times. Till date the company demo person not coming in to my home. I am a Samsung family member because good faith and believe the product. But first time service center kakinada working wrost. So please necessary action and acknowledge my complaint please

On 19th march when I lodged complain of non repair of AC at samsung customer support site.in reply I got call from mobile no.[protected], [protected].he said his name as R K jain
to tell atm card no. andsubsequently OTP to settle billsof repairif any and same to be reimbursed but the amount was debited as total Rs.10000/
19-Mar[protected]Mar-2016) POS PRCH
POS 072190 Paytm Noida 4, 000.00
19-Mar[protected]Mar-2016) POS PRCH
POS FT[protected] SBIBUDDY MUMBAI 5, 000.00
19-Mar[protected]Mar-2016) POS PRCH
POS 071920 Paytm Noida 1, 000.00
but not received backtil now.
Why your representave asked for money and despite his assurance that falsely money has been deducted and same reimbursed but not received back in my account. since he told that if it would have been in canara it would have been refended immediately. but despite 40 hrs no response .
let me know the satus on my mail. ref is given below:
Subject: Samsung India Complaint Status Update [ID: 1250231]
From: "consumercomplaints.in" Sat, 19 Mar '16 8:44p
To: You
Show full Headers
Greetings. Your complaint has been forwarded to Samsung India Electronics Pvt. Ltd. customer service. You should receive a reply from the company representatives within several days. Please login to your account to view and update the status of your complaint. To view your complaint on www.ConsumerComplaints.in click here: We sincerely hope your issue will be resolved as soon as possible!

I shifted my home within Chennai and had used the services of an authorized Samsung Technician for uninstalling & reinstalling my AC (1.5 Ton Inverter Model). For Reinstallation though 2 technicians had come (possibly trainees) and they were struggling for 7 hours for reinstalling the AC.

These 2 technicians were not trained properly and they kept on referring to the "Electrical Connection instructions" provided on a panel of the Outdoor unit of AC.
Towards the evening time they gave up saying some screw was not opening and a minor procedure of Gas refilling is to be done for getting the AC to work fine, BUT they wouldn't be doing and another technician would have to do it. I promptly called up the customer care to sort it out and they created a new complaint to address the issue and asked me pay the charges of 1500 as part of reinstallation.
I understand that the AC is not installed properly and never switch it ON, waiting for the technician to fix it first.

Next time another technician comes and checks for any fault and says that he needs to come again with a PCB (Printed Circuit Board) as he had not got it at the moment.

After following up, the technician comes after 2 weeks and straight away puts a new PCB and asks for Rs. 6800/- for the PCB alone (service charges not included). Upon clarifying that I should not be charged for the mishandling by Samsung technicians, he removed the PCB and went back..

My Question, why should I be bearing the cost, of repairing it? Its been over 2 months without AC and summer is getting unbearable in Chennai. My Complaint with Samsung open since 13th Feb. I managed to talk once with the Team Leader-cum-Manager (of Customer care) named Naveen and also Smita who were unable to resolve the issue. After many days of following I got a call (from another department to which Naveen/Smita might have forwarded my issue), and the lady there took all the details about my problem and then again everything went silent. Everytime now I call the customer care I am never able to talk to anyone senior and just get a consolation that I would get a call back. Even upon reaching the Samsung Service center people they say until Samsung approves they are helpless.

My point is -
1. My AC was working perfectly fine before uninstalling it.
2. Used authorised AC technicians for uninstalling & reinstalling it.
3. For transportation too I used well known Agarwal Packers & Movers and there was no damage to the AC in anyways. It was nicely packed and transported safely which I personally oversaw.
4. Since I bought the AC in 2014 I have used a Stabilizer (V-Guard) for any unforeseen power fluctuation problems. The Stabilizer too is working fine as always.
5. Now after reinstalling the AC, the PCB gets burnt, by the Authorized Servicing technicians from SAMSUNG.

Just for reinstallation I have been following up for 2 months and all I have after spending around[protected] is a burnt PCB costing another 7000 and a defunct AC during the summers.

Complaint regarding defective refrigerator model no.Ff 3211 Rt33hdrzasp serial no.030JWAG400715 purchased frm reliance retail ltd CBD belapur Navi Mumbai delivery dt.15.8.20015
Sir,
Thz is to bring yr kind notice abt the performance of d above purchased refrigerator of Samsung make.
The SD fridge was delivered to us on 15.8.2015 for 4 months it was performing we'll.Later frm Dec.2015 I, noticed n observed til date the unit is nt performing satisfactorily.
The complaint was lodged with customer care, head office n supplier
Til date d problem has nt been resolved n d technician/service engineer sent to attend d problem are unable to identify n solve d problem properly
Everyday fruits, vegetables, wet dgokla, grind wet batter of idli, dosa, wadas, n other things r getting spoiled n fungus is appearing n black spots n bubbles r appearing on the grinded wet batter n vegetables n fruits r shrink n helplessely everyday I, HV to throw n bear huge losses
Thz type of vegetables, n fruits n wet grinded batter I, HV shown to service engineer/technician as they spell n sent n requested them to take videos n picture n when asked why such things r getting spoiled no proper answer is given by the technician n socaled engineer
We r nt able to utilize the refrigerator for the purpose it was brought
Frm service centre non competent service technician r sent who r unable to understand d problem n HV visited uptil now 8 technician BT no problem is resolved frm them
The gas pressure of the compressor is nt checked
There is no circulation of cooling air in the refrigerator unit
Since d refrigerator is under warranty it was nt tampered n I, was forced to take additional extended warranty also by giving pretty assurances
I, hereby humbly request you to arrange replacement of the SD defective refrigerator n do the needful to avoid legal complication
Plz treat thz matter as urgent n arrange to do the needful as soon as possible
Hoping for co-ooperation n waiting for early response
Thnx n Regards
Mr Anil.Bhau.Baile

Power bank of16800 samsung does not carry any warrenty and charged huge amt of delievery and bad reviews of people about site

Dear Team,

I have brought Samsung A7 from Samsung plaza (address is given below) on 17th Jan 2016.
I started using this phone with full fledge from 4th March 2016.as a daily habit of mine I have switched off the phone at the night regularly and restart it morning.
On 14th Mar 2016 when I have started the phone it is not getting started, due to same I have submitted the phone to below showroom, where they told me that they will let me know once they got feedback from service centre.
After that I got the call from below mention showroom that phone screen is damaged at internal site and same has to replace with cost of 9000/-(nine thousand rupees).
I am still not understand the phone didn’t fall from my side or don’t have any physical damage on external site still they are demanding mention amount for repairing for same.
There may be manufacturing defect or internal hardware defect while phone was handover to me and it come in picture when I was using it with full fledge.
Till date mention showroom having my phone and they even don’t called me once I denied paying mention amount to them.
Please look into this as I am frustrated due to same.

Regards,
Saurabh r Jagtap
+91-[protected] +91-[protected]
[protected]@yahoo.co.insaurabh.[protected]@gmail.com

Address of showroom
Mr SaurabhMr Vrushabh
Samsung plaza, ilektron,
Divya heights, shop no 7&8,
shivar garden road, opp to sindhu park society, rahatani,
contact number[protected]
mob no[protected]
[protected]@samsungpartner.in

Hii,

I have purchase a Samsung gear watch last year after 2 or 3 months Its have lots of problem . I was submit in Samsung service center compliant no [protected] they submit my gear and give me after 1 month now again I was submit my gear on last month on 8th of Feb but till date no update . Every week I revived a call from Samsung service center manager mr RAju and they always says for a time 2 days 3 days and 1 week but today date is 20 and my device still in service center . You guys harassment of customer . I also received a call from CEO desk but they also Irritate me every time. I want to know whats going On with my device ? Why making you guys these type of devices if you people don't handle the device ? I don't want to repair it I want my money back .
Regaurds

Vikash kumar

Samsung Co,

I am very very very frustrated from your Product - 40_quot LED Full HD which I bought in Oct''2014 as I am facing a Color fadeness Problem in t his TV. This is super fantastic seriously, that after the Completion of Warranty Period this problem has occured immediately and when I called Samsung Executive, he came on the same day & straight away told me that the Panel needs to be changed and it will cost me 23000 INR.

And the most Wonderful part is that he didnt even opened my TV and checked nothing, and he adviced for Pavel change. It means the same problem is happening with other LEDs TV as well.

I need to know more about your invention i.e. LED Full HD. What is the prospective life for these TVs. Just 1 and half Year. Thats it.
I bought this for Rs 55, 000 and after 1 & half, I am being asked to pay another Rs 23000. Wow what a great idea to earn by Samsung company by inventing a faulty Product as it will obviously happen again even if I spend another Rs 23000 since this problem happens due to Carbon submission as per your Engineer so carbon will get accumulated again and this will repeat and then again the same story.

I need to understand if carbon submission can cost me such a huge amount every 6 months then why didnt Samsung do anything for such a small issue.

Well the moral from this incidence is that I am not going to spend a single rupee for this stupid product (totally bull).

I will sell this faulty product for whatever amount this scrap will yield me and I take the oath that I''ll never ever buy any Samsung Product again. I had bought so many Products of Samsung before thats why trusted this Company for my LED purchase but this has disappointed a lot. My 55000 has got wasted but I''ll bear this thinking that such losses happen once in a life.

I would now rather prefer to buy a much Smaller brand than you _quotMICROMAX_quot who are giving 3 years Warranty for their LEDs and that too at very low Price.

Shame on you Samsung for this Faulty Product.

With No Regards
Disappointed Loyal Customer

Manish Yadav
Noida - [protected]

Dear sir.
Kind request to you please dont send sms on my mobile no...
If you send sms on my phone no for this person so i take legal action against on you...

On 19th march when i lodged complain of non repair of ac at this site, understanding samsung site.In reply i got call from mobile no.[protected], [protected].
To tell atm card no. Andsubsequently otp to settle billsof repairif any and same to be reimbursed but the amount was debited as total rs.10000/
19-mar[protected]mar-2016) pos prch
Pos 072190 paytm noida 4, 000.00
19-mar[protected]mar-2016) pos prch
Pos ft[protected] sbibuddy mumbai 5, 000.00
19-mar[protected]mar-2016) pos prch
Pos 071920 paytm noida 1, 000.00
But not received back, is it fraud in name of samsung

Hi,

This is related to my samsung refrigerator in which the compressor was not pumping in the gas, so after i called up the samsung service center people the so called company engineer came and enacted for an hour as though he is trying to modify things and ultimately said that the compressor is fine but the other parts are not. since the other parts were not in warranty period and then after all this in the end he said that tehre is internal damage in refrigrator and you can dump it now.

Is this how samsung values and serves the consumer. i was utterly dissapointed with the complete feedback.

Repair of defective ac- reminder no.10(Ten)

Dear sir,
Despite loging complaints as per advice at allahabad service centre eng. And at toll free nos. Repeatedly no action is being taken
. Pl instruct mattr to yr experts and resolve the same.May kindly inform me on my mail reg action being taken by yr experts
Mobile no. [protected]

I and all dealers of vrindavan are unsatisfied by SMD AND SRD of vrindavan (mathura)u.p.
please take action as soon as possible.
no stock availability
no proper way in business
low margin to dealers
no service centre solutions

Samsung condition very bad.

I had complained in the morning on this platform thinking for a solution, but alas...no solution has been received from Samsung. I have to say their services are worst. An engineer again visited my place saying that yes compressor can't go off so easily but in written complaint he wrote that compressor can go off any time since it is an electronic item. The person who came today was also from the same service center who had given me the feedback yesterday. Please help as I m not convinced.

I was order placed samsung power bank in your site on 13/03/2016 order no [protected], my received on 17/03/2016, the power bank is not working and not charging, so please replace or return my money as early as possible

Dear sir,
I have purchased samsung 1 ton split ac on 26th feb and was installed on 27th feb. Within a week the ac stopped working. When i contacted the customer care, they said i need to pay for malfunctioning parts. After a lot of tussle, finally their technician has visited my home and said the problem was due to leakage of gas coolant. They filled the coolant and said you start using now. They were not able to even guarantee that the problem doesn't reoccur and not able to identify the source of leakage (Inner unit or outer unit). I got a mail from samsung that they are going to refund my amount but again samsung ceo desk (Nikil, nitin) contacted me saying that they will not refund the amount and i have no other option than to use the substandard ac. They say i got a mail from some fake id.

They have completely cheated me by shipping me a faulty piece. I have a 2 year old kid and the scientific community understands the dangers of inhaling the coolant gas. Unfortunately the mnc doesn't understand their responsibility towards society.

They are not ready to help me in any way. The customer care are so arrogant and unresponsive. I have spent 35k of my hard earned money to buy their product. They cannot dump substandard products into indian market and later abuse the customers.
Regards,
Rajkumar
[protected]

I bought a Samsung tv from a showroom. 10 months after the warranty period, the TV picture began to dim and it was impossible to view the screen.

Samsung TV Engineer visited my home and prescribed replacement of ENTIRE PANEL for Rs.16, 000 which is half the price of tv.

I searched the net for samsung tv reviews. It was anything but good. Almost all the cases were for panel replacement for every kind of repair with 3 months warranty for such replaced panel. In some cases, the owners were told to go for a new tv for non-availability of spares.

I decided to be patiet. I first enquired private good tv mechanics in town. It took some considerable time - a fortnight. I entrusted the repair works to him. He diagnosed the tv to be one chip in power unit being busted.

Within a day of diagnosis, he repaired the tv and my tv is back home running at a cost of Rs.1, 200/-.

I don't know why SAMSUNG service engineers invariably go for replacement of panel at half the price of tv. Are they dumb or cheats or is it the policy of SAMSUNG to fleece customers?

If SAMSUNG service doesnt help you, enquire for a good private tv mechanic and entrust the job to him. After all the goods were purchased with hard earned money. May be in foreign countries, the cost of the tv would be fraction of their salary. But for us it is sometimes twice the take home pay. It pays to be patience because by the time the tv was back in my home running, nearly one and a half months had elapsed.

I purchased a samsung grand prime mobile, which was running properly, but at month no 10 the problem occur and they repair that.After 1 month it again problem and motherboard changed after 6 days.After repair 10 days it problem again. So i asked for replace/refund they took all the documents for refund.After warranty they refuse to do.Mobile was in svc from 18 days warranty period.I purchached on 18th feb 2015 .I gave third time in service center on 30th jan 2016.In last two months i have contact and mail the company repeadly but they agree for refund and behave us good but after 18th feb they play with me.On 29th feb 2016 they confirm me that not to replace/refund the set.They said that it will be repair.I recieve mobile on 18th march 2016 from service center.Model and serial no
this is in regards to the complaint of your samsung (sm-g530hzadins), bearing serial # (rz1fb2959xn). Rquest no-[protected]