Samsung India Complaints & Reviews

Which i kind of services is this called on customer care they not responding i bought a set 0n 1st of jan galaxy a8 from amazon all of sudden phone not working see its in warranty so repair it or else i will escalate to higher level

Sir kya mobeil bnane ke bad nahi chek karte hain mera mobeil ko 5 taim Maine gaileri men dikhaya lekin waise ka waisa hi hai mera mobeil grand prime hai main is mobeil se itna pareshan hun ki jindgi dubara Samsung ka koi bhi product nahi kharidunga

I received a mail from rbi.[protected]@consultant.com that i have won a price of 500000 gb pound from samsung company national promotion uk nd agent name phillip morris check its true or false pls fast rpy
Regards
Sunny chaglani

We have purchased samsung tv during 29/11/2012 vide invoice no.Rjn-157 from new vogue ventures rajaji nagar blore

and also purchased extended warranty on 29/11/2013 for 3 years by paying rs.5977/-from your authorised service centre m/s delta care centre code no[protected] no.108 ssi area 5th block rajaji nagar bangalore-560010
vide their cash receipt dt 29/11/2013 bp no.[protected]

now there is a problem since august2015 vertical lines are
visible on screen, in this regard i have complained to help care centre and they have came and seen the tv and told that
we dont have updation of extended warranty, we are unable to give service to replace panel in free of cost.

Kindly let me know warranty matter and updation
is your internal problem as a customer it is non of my business it is company fault tha they have not updated the information .

Now the panel cost is rs.63000/- their duty is to replace the panel in warranty period.

Dear Sir,

I have visited SAMSUNGcustomer care several times about my Samsung J7. I am facing mainly 2 issues, auto off and slow processing or hang.

Raised the same issue to customer care BHIWANI, HARYANA 4 times but they didn't resolve it even once.

I belong to Bhiwani city in Haryana. Requesting you to look into the matter and help me out.

Thank you

HARISH
[protected]

We had bought Samsung LED 46" EH 5000 from Singapore against the invoice no. 11890 on 9th Jan 2016. We reside in India, MUMBAI. We just opened the LED TV on 24th Feb 2016, as our house was under renovation, and found that the screen has crack.

We want you help to get the same repaired. can you please help us. We are ready to give the repairing charges, as here in India the Samsung company is not ready to help us.


I am awaiting genuine response from your end. As a Accenture brand we have been associated with Samsung for quite long. I except good customer care from your end.

I had called up at customer care and realized that they charge 5700 Rs for just visiting. Being such a big brand we expect the customer service to be free. Yes later on if we need to pay repairing cost than that’s the different case.

Reference no. - [protected]

Please help!!

Sir,

I have received message from phone that i have won 5.8 crores in samsung uk award and i need to pay rs 1 lakh to get c.O.T code to transfer my money into local bank account of mine.Please tell us is it worth to give rs.1lakh to them to get c.O.T code and whether the c.O.T code will be activated and my money is transferred into local bank account.
My phone number : [protected]
Email address: [protected]@yahoo.combr...

Dear Madam/sir

kindly arrange my air tel sim block purpose only i am using 10 year prepaid sim only ..([protected])

Dear Sir,

I have purchase new Freeze of Convertable Model in Nov 2015 But it was not working from last three days. I have register the complain but engineer only visit & research instead of solve the problem. My complain refno [protected]. Please solve my problem as early as possible of give me replacement of Freeze.
Arvind Tiwari
[protected]

I had bought new Samsung Galaxy ON7 phone in February 2016 from Flipkart that i didn't get enough time to notice problem. But now after one month i have noticed issues with this phone.So now after one i can't replace this phone.I don't know whether it is Flipkart or Samsung problem.

Problem:
1: Actually it is dual sim card phone so when i get incoming call then it doesn't show in which simcard getting call.
2: In Flipkart they have mentioned that it support 4G in both simcard. But when i select 4G in both simcard then it automatically change other simcard in GSM.So i can use only 4G in one simcard at a time.

Purchased a samsung mobile on 3-3-2015 from dealer Fusion mobiles and Gadgets Irinjalakuda, Kerala. In june it failed- wrong caller ID. Dealer repaired 5 times, still problem. So finally they told it is beyond repair, they will refund amount. Collected my cancelled cheque in Nov 2015. So far not given refund.

Handset purchased on[protected] samsung model S6 Edge 359670/06/411134/4 colour Gold Platinum
Store name: Himalaya Photo Store, SCO 1032-33, Sec 22B, Chandigarh
Now service center people says we can change the display n screen.
If handset is defective then why they are selling the wrong handset n we paid 47899/- with bill no.: 11902

Hi,
I have bought a 32 inch led tv last year in may through snapdeal.
2 days back, i saw a couple of vertical lines on the screens which are now getting more prominent.
I have registered complaint with their website and through email too. The request number is: [protected]. Today i received a call from number [protected] but could not take it as i was on a different call at that time. I tried calling back but could not. Now, i dont know how to contact them again.
Kindly notify the samsung team to contact me for resolution.

I purchased a washing machine-{SAMSUNG WA 62H4200HY/6.2 KG TOP LOAD WM} on 30.01.2015 from Great Eastern, Keranitola, Midnapopre, W.B. and the same was delivered on 28.02.2015.Now some digital problems are seen and after setting at a fixed time, it goes again to the starting point after running sometime. When washing ends then it stops rinsing and after the power cut, it again starts rinsing and so on. These types of problems are being faced by me now a days. Pl. arrange to do something so that the said problems will be rectified at your earliest.
Thanks.
Surajit Sen

I lost my mobile at itarsi railway station MP on 12.02.16.
The imei no 1 is 359932/06/157954/7
imei 2 is 359933/06/157954/5
Kindly do needful to block this mobile at tha earliest
Look forward to hear from you

The HOME KEY of my phone galaxy A3 was nor working and I took the issue to the service center, the technical person who was attending me check my phone and he was convinced that the key was not working and he replaced the part.
After replacement of part they are saying that your phone is damaged
But when I bring my phone at service center my phone was working absolutely fine even the technical person has ensured the same .

Please look at the issue seriously ASAP.

Regards
Dushyant verma
Ph no [protected]

I Purchased my Samsung Air conditioner Model No AS183BBFNSTL on 25.02.2012 . Respite having timely servicing done by the company, in April 2015, it has been been told to us that, there is a problem of gas leakage & the machine had to be taken to workshop. It was taken to workshop ( Authorised Service Center Nice Cooling, Kolkata) on 21.04.2015 & the problem diagnosed by them was condenser coil leakage .
They charged me Rs 7, 463/- & told us that everything has been checked properly & whatever servicing needed was done & it was reinstalled on 28.04.2015
Yesterday I booked for normal servicing & the engineer from Samsung told us that they will not do the servicing as there is still the problem of gas leakage . I made a compliant at 4.00pm at toll free no (Complaint No [protected] dt 12.03.2016, Ref no - [protected]) It was told to me that the service center will call me by 8 pm. As no call was received yeaterday today morning at 9.50 am I again lodged the compliant & it was again told to me that I will definitely get their call by today. till now ( 5.52 pm ) I have not received any call from company's end.
My only question is is this a reward Samsung is giving us for choosing their brand to purchase !!!

As i purchased LED TV model UA46D6000SR for Rs 1.0Lac appox on oct'2012. Now the TV is not working and i had extended warranty thru ResQ and complaint about same to them vide [protected] dt 24.12.2015 and waited for almost a month and they said that the Samsung do not have the part so we would like to compensate it with depreciated value. Can any one throw a TV in 3 years just by telling that part is not available. Than i registered the case with Samsung on [protected] dt 25.01.2016 and they replied that you have pay the service amount and than only we will repair your TV which i agreed to it. and after repeated follow-ups with ResQ and Samsung nothing is resolved and even ResQ has closed the complaint on 12.03.2016 by saying that part is not available with Samsung. Now i donot know what to do. so i'm writing this mail after searching it from google. Hope there will be a resolution to my problem and just not some small amount i have to take from these guys.

We bought refrigerator ie sep13, 2013.order no [protected].but refrigerator complaint in Frazer box in24th Nov, 2015...and we followed by Samsung customer care and executive came to my home refrigerator took to him he is from m/s Quality engineering...after one week he told to
Us ur refrigerator problem solved ..you have to pay 3260 rupees (Frazer box, gas charging etc) and take your home ..in that day we paid sir...
Now again came same problem mar10th, 2016 ...my request is belong service center not cleared problem completely... They did temporarily
Their response is not going...now again asking money

Plz rectify this problem as early as possible sir

Dear sir,

Subject – complaint no. [protected] dated 4th march 2016 and further complaint vide query number [protected] dated 9th march 2015 regarding gas leak from condenser and display not working

1. Above mentioned complained regarding split ac model number as125bsdnstl&as125 (125bsdxst2) and outdoor unit number e085ppob400798, bill number 560576 dated 20th may 2011.
2. Technician from sai enterprise mira road (East), thane-401 107 attend the complaint on 5th march 2016 at 1810 hrs. He has confirmed that gas is leaking from condenser aluminum coil & not working of display unit. Condenser repair job will be done when new display unit received by service center. We paid rs.300/= cash vide receipt number 818 dated 5th march 2016 against rs. 250/= as informed by call center. He agreed rs 300/= will be adjusted with repair bill.
3. Again technician attend the complaint on 9th march 2016 at 1245 hrs. He and owner of service center was not aware of the gas leak problem as previous technician has not informed them. He came with new display unit which he replaced. After replacing also display unit was not working. He again replaced with old parts and not sure what is the exact problem. He also told us that aluminum condenser repair we don’t do it. Only you have to replace with new condenser and normal life of condenser at mumbai salt air climate is 2 to 3 years. Same thing he has spoken on phone to call center and his owner.
My questions are –
A. Why there is no coordination between service technician & your service center?
B. If service technicians do not have the knowledge of electronic circuit so who is going to rectify the defect of display unit which is not working?
C. Why samsung is using poor quality aluminum coil condenser in spilt ac which cannot be repaired once leak starts and consumer have to replace full new condenser unit? May be due to cheaper, less electrical consumption and high star rating?
D. Why u are selling this aluminum coil condenser to coastal area like mumbai having high humidity and salty moisture air? Otherwise you should have informed the customer before buying this product that it cannot be repaired and average life of this product is two to three years.
E. Is it possible to replaced aluminum condenser unit to copper condenser for above mentioned samsung out door unit?
F. Now india is no more poor or third world country where reputed foreign brand like samsung can cheat indian customer’s .Hence i request samsung india to take above mentioned issue very seriously and do the needful to resolve.
I am looking response from you at the earliest. Otherwise i have to approach the appropriate authority in india and south korea. Now day’s social media are also very strong and it should not be happened that indian consumers stop buying samsung products in future as being cheated by you.

Thanks and regards,

Mr.Narendra kumar gupta