Samsung India Complaints & Reviews

Dear sir,

Subject – complaint no. [protected] dated 4th march 2016 and further complaint vide query number [protected] dated 9th march 2015 regarding gas leak from condenser and display not working

1. Above mentioned complained regarding split ac model number as125bsdnstl&as125 (125bsdxst2) and outdoor unit number e085ppob400798, bill number 560576 dated 20th may 2011.
2. Technician from sai enterprise mira road (East), thane-401 107 attend the complaint on 5th march 2016 at 1810 hrs. He has confirmed that gas is leaking from condenser aluminum coil & not working of display unit. Condenser repair job will be done when new display unit received by service center. We paid rs.300/= cash vide receipt number 818 dated 5th march 2016 against rs. 250/= as informed by call center. He agreed rs 300/= will be adjusted with repair bill.
3. Again technician attend the complaint on 9th march 2016 at 1245 hrs. He and owner of service center was not aware of the gas leak problem as previous technician has not informed them. He came with new display unit which he replaced. After replacing also display unit was not working. He again replaced with old parts and not sure what is the exact problem. He also told us that aluminum condenser repair we don’t do it. Only you have to replace with new condenser and normal life of condenser at mumbai salt air climate is 2 to 3 years. Same thing he has spoken on phone to call center and his owner.
My questions are –
A. Why there is no coordination between service technician & your service center?
B. If service technicians do not have the knowledge of electronic circuit so who is going to rectify the defect of display unit which is not working?
C. Why samsung is using poor quality aluminum coil condenser in spilt ac which cannot be repaired once leak starts and consumer have to replace full new condenser unit? May be due to cheaper, less electrical consumption and high star rating?
D. Why u are selling this aluminum coil condenser to coastal area like mumbai having high humidity and salty moisture air? Otherwise you should have informed the customer before buying this product that it cannot be repaired and average life of this product is two to three years.
E. Is it possible to replaced aluminum condenser unit to copper condenser for above mentioned samsung out door unit?
F. Now india is no more poor or third world country where reputed foreign brand like samsung can cheat indian customer’s .Hence i request samsung india to take above mentioned issue very seriously and do the needful to resolve.
I am looking response from you at the earliest. Otherwise i have to approach the appropriate authority in india and south korea. Now day’s social media are also very strong and it should not be happened that indian consumers stop buying samsung products in future as being cheated by you.

Thanks and regards,

Mr.Narendra kumar gupta

Date:- 12/03/2016

To,
The Concern Department.
Delhi Police
Email:- [protected]@vsnl.com; [protected]@dpscrb.in

Sub:-. LR No.116061/2016 Dated 2/6/2016.

I have informed regarding the loss of my mobile (SAMSUNG GALAXY J5 IMEI NUMBER [protected],
Colour-Black, Model-J5) wide LR No.116061/2016 Dated 2/6/2016. In this case being a citizen of
DelhiI I would like require information & updates for the loss of mobile, from the Delhi Police
as well as Cyber Cell, what kind of action still taken by you, from by you from the date of
incident informed & register in the records fo Delhi Police.


Thanks & regards.
Krishan Singh Bisht
Mobile:- [protected]
Address:- D-21, Rajpur Khurd
Post Office Maidan Garhi (IGNOU)
New Delhi – 110068
E-Mail:- [protected]@rediffmail.com

I have filed a complaint in Samsung service centre since my micro by wave (out of warranty)isn't working. Inspite of follow-up my problem isn't resolved. Customer care promises it would be resolved in couple of days whenever I call them.It's been 25 days.The required part of my microwave hasn't yet been sent by company to the local service station.

We purchased SAMSUNG fridge on 18/4/2015. The details are as follows :
1. Model : RT50H5809SL/TL
2. Serial No. QBDW4ADF801086P
3. Dealer : Reliance retail, Thiruvanmiyur
4. Total amount paid : Rs.64049.02
5. a/c No. [protected]
About 7 weeks ago we found very low cooling in the lower compartment. A complaint was lodged with customer care ( I miss the complaint number). Two days later one service engineer came. After inspection, his advice was that there no problem with the compressor etc and told us that if the fridge is shut down for 2 days and then switched on, the problem will be solved.
We did that but the problem was not solved. Contacted the CC again on 30/1/2016. Service order No. [protected].
Service engineer came and found that the fan was not working due to loose contact of some wire (why this defect in this machine?- manufacturing defect). He replaced the same and said that the fan was working and the low cooling problem will be solved.
We found to our dismay that the low cooling problem was not solved but we had additional problems of water accumulating below the vegetable trays and leaking down to the floor and there was frostinf in the freezer compartment.
I have contacted CC again. Also sent emails to the CEO 4 times, as detailed below :
3/2/2016 Ref : [protected]
12/2/2016 Ref :[protected]
16/2/2016 Ref :[protected]
19/2/2016 Ref :[protected]
We expected that the Great Samsung Company will take proper action on these mails. Shockingly, IMMEDIATELY after sending the mail, a message is received that ‘trust your query has been resolved”
The responses to my mails were very irresponsible and shows the DON’T CARE attitude of SAMSUNG system.
Then some one called and say that a senior engineer will be sent. He visited along the other service engineer Biju. He wanted to take the fridge to the ware house to repair. We did not agree to this and said the following :
1. We have been using fridge for the last 30 years and we never had any problem with any of the brand/model we had
2. The last fridge we had was purchased in 2005 and never we complained for service. We disposed of that in Jan 2016.
3. It was a waste of money to have spent Rs 64000 to buy this Samsung fridge
4. We could have bought 2-3 fridges of[protected] Rs, instead
5. We have no faith in the product supplied to us
6. We want refund of the money paid towards the fridge.
After that One MS Mohini has been calling us and telling us that the company does not have a refund policy and that the fridge can only be repaired. She is repeatedly saying the same thing. She was a COMPANYCARE EXECUTIVE and not customer executive
The cooling is very poor in the lower compartment even ONE MONTH AFTER REGISTERING THE COMPLAINT.
Food items and fruits kept in the fresh compartment, having FUNGAL GROWTH .
I don’t know who is reading these mails, but MOST CERTAINLY THIS IS A VERY, VERY POOR CUSTOMER CARE FROM SAMSUNG INDIA.
I AM REQUESTING FOR REFUND OF THE MONEY PAID FOR THE FRIDGE.
WE TRUST SAMSUNG (We have Samsung TV, Tablets and mobile phones) IS TRUSTWORTHY COMPANY AND RESPECT THE CUSTOMER VIEWS

Sir/madam
My front load washing machine having serial no. 031y5pbgb00146 model no. Wa62h4200hb/tl has been purchased from sham lal krishan lal store in sadar bazar, cds delhi cantt (Phone no. [protected]/11). During installation engineer noticed big dents on the sides of the body.
He told me to contact dealer so i went with images and invoice but they are not cooperating at all.
And after this i called him and told that dealer has become deaf to my grievance. So he told me to contact company.
I hope you don't come with deaf ears and replace my ugly looking washing machine with a dent-free product.
The dealer was responsible for delivering item to my address. He charged me also for safe delivery but who knew that he will give old product with dents in a new covering to dupe.
Now this is your responsibility to order the dealer to replace my washing machine.
Else, i have to seek legal help.

I have purchased 1 ton ac (2016) model on 26th feb and installation was on 27th feb at bangalore. It stopped working from 10th march. When i call up the customer care they say that i need to pay for damaged parts. This is ridiculous. Your guys have come for installation and within 10 days after paying 35 k, the ac stops working and you are asking customer to pay for parts. I strongly beleive either the quality of the acs of samasung are either pathetic or that you have sent me some refurbished piece. Even my details were not properly recorded in your database. I spent 15 mins speaking to customer care answering some stupid questions. I request you guys to quality check the products being manufactured and not trouble customers with poor quality products. I have lg & bluestar acs installed in other rooms and i don't have any problem for last two years. Please help in getting this rectified at the earliest.

Rajkumar
[protected]

Dear Sir,

As Per My Mobile Phone Problem, I have log the complain No ([protected]) Dt 7/03/2016

Then I have give the phone in Service center Bhadrak, Odisha .Inv No. ([protected]) but after 1day they told mobile is out of warranty due to display broken,

Why they not told this when receive the phone. So How I know he told true about this matter.

Please solve this matter asap ...

Target a-star surveillances systems pvt. Ltd.
Telefax : ph.:[protected] e-mail : [protected]@targetastar.com
Great india place mall, a-2,
S.No. Description uom quantity rate
1 cctv camera nos 6 2250
Camera color with 3.6 mm fixed lens 800htv lines
0.1 lux ir led with 23 leds
2 8ch dvr with 2tb hdd make: hikvision ds-7208hvi-sh nos 1 20230
3 32" led samsung ed-32d nos 1 26000
4 40" led samsung ed-40d nos 2 40000
26, 000.00
80, 000.00
Tin no. [protected] s.T no- aaect7565lsd001, pan no. Aaect7565l
Mfrs. & importer of : cctv, video doorphone, card access, alarms
Office : 1 vishal market, 2nd floor, west mukherjee nagar, n delhi-09
S. T. Category : commissioning & installation access secured
Cin no : u74900dl2013ptc257777
Only-shop no-46 & 47, ground floor
Date : 27.01.2015
Same as above
Retail invoice/cash memo/bill
Bill no. : 1778
Book no. 009
Amount (Rs.)
Purchase order no/date : pro/r/14-15/306
13, 500.00
Delivery address: party's vat no :[protected]
Billing address:
M/s bestseller retail india pvt. Ltd.
Sector-38a, noida-201301
20, 230.00
16.01.2015
5 speaker control 28 (Black) nos 4 17494
6 crowne xls1500 amplifier nos 1 27691
7 pre amp nos 1 11700
Total
Cst @ 12.5%
Total a
8 power supply unit 12v dc for cctv camera nos 6 180
Total
Cst @ 5%
Total b
Sales against central form/c/h etc.
E. & o. E. For target a-star surveillances systems pvt. Ltd.
1. Goods once sold will not be taken back.
2. Our responsibility ceases when the goods are handed over to the customer/carriers
3. Interest @ 3% per month will be charged if payment is not made on presentation.
1, 080.00
11, 700.00
27, 691.00
( 0.13)
54.00
281, 368.13
1, 134.00
Round off
Total a+b
Total 2 81, 368.00
Rs.: two lakh eighty one thousand three hundred sixty eight only /-----
249, 097.00
31, 137.13
280, 234.13
1, 080.00
69, 976.00
4. All disputes are subject to delhi jurisdiction. Authorised signatory

This is prasad...
Ph.no [protected]
Let me Narrate a story of an unfateful day...when i purchased a SAMUNG SMART TV...from BAJAJ.

I am surprised to find myself hanging for the installation of a SAMSUNG SMART TV...which I purchased on dt...

which I was promised to be fixed on the same day of purchase as it was my sentiment to have it done on the MAHA SHIVARATRI Day...

Though i am a regular purchaser of SAMSUNG Products...this time they didn't satisfy me...as i chose BAJAJ, whereas i thought the BAJAJ ELECTRONIC (Panja Gutta) will be good place to deal with...

Moreover, astonishing was that, when the so called Two persons visited my home, they behaved very mannerlessly, rudely and out of the code of the discipline ...they demanded 150/-rs Transport charges, they collected amount

when i visited Dt 9.3.16 Evening 7.00pm that time BAJAJ ELECTRONIC Panja gutta Executives They login my file only.


I had a very bad experience with BAJAJ Electronic Executives Panja Gutta Branch this time...
I was unable to stop myself putting this mail as my discontent...and hereafter I shall never deal with the BAJAJ.
Still now no one has come

please solve my problem as early as possible
--
V.N.Vara Prasad,

I have registered complaint on 07.03.2016 vide ref.1241950 now i verified the status of the complaint the company informed it has been solved. it is wrong. nobody has attended the complaint and it is still persisting. i don't understand why a reputed organisation is giving false information to the forum. i request you to reopen the complaint and instruct the company either to rectify the complaint or replace the refrigerator.
unnikrishnan t p
[protected]

Dear sir/madam, i have one split A/C model AR18FC3TAURNNA for which i needed servicing for which i called customer care vide complaint no [protected] about 20 days back, one person from local service centre came for inspection on23/2/16 and said the outdoor unit needed to be taken to service centre for repair but for which i will have to arrange for a ladder as i am
living on first floor. i told them my inability to arrange ladder. subsequently i called back customer care when they said they will arrange ladder from service centre within 24 hour but there was no call either from service centre or customer care for another 4-5 days. i called them back they arranged a callback from Mr Abhishek Rawat. he told me that I dont have to arrange any ladder and they will arrange(service centre) it on a priority basis. my subsequent complaint no. are [protected] and [protected]. since then iam calling them almost every 48 hours . everytime they said they are assuring me that they will arrange & i donot have to worry. till date they have not done my work. I have so many productcs of samsung, but if this is the state of service I will have to think twice before buying any more samsung product.please do needful at the earliest. thanking you

dr Tanuja Haldar
A-103, Rajhans enclave, 68 Santosh Roy road
sakher bazar, Barisha, Kolkata700008
phone no [protected]

I have purchased Galaxy On7 on dated 03/02/2016 and since than I am facing the camera blurring problem, now my phone is lying in service centre in muzaffarnagar (Bedi Communication) from last 5 days but problem has not solved, now they are saying that there is chrome defect in your set & you have to pay for it this will not be cover in warranty, I have purchased new set not any second hand set, than why will I pay any amount as my phone is clean not any damage & not any wet condition.

The mobile was purchased on 1st February, 2016 from Indraprasth Shopping Centre, Borivali. It is barely 28 days and due to some crack the display is not working. We went to the authorised Samsung Centre at Skycell, Kandivali and they are not responding and telling us that the same is not under warranty.

As you may be very well aware that mobile has become very essential we spend our hard earned money to buy the best mobile to avoid facing difficulties. The authorised dealer does not give proper service and just try to avoid talking to us by simply saying that this is not covered under guarantee. Hence I am requesting for help from the consumer complaints cell. Please guide and take this forward.

Brand Complaint Number [protected]

I bought a Samsung Fridge RT32CDUX on November 05th 2011 and the door has been giving problem since April 2015 I have complaint to the Brand and they cannot replace the door because the part is not available with them They do not want to keep the inventory because it cost them and the customer is facing problem I have ask the brand to make the part available or replace me the product with a new product The brand gave me the solution that they can only pay me 10 percent of the cost and nothing more

When I use to kitkat verson that time my battery working good but now my phone is update nd I got lollipop when my battery is not working good.it is take so more time done the charge so please as soon as possible my problem solve.

Sir i have bought galaxy e7 in may 2015. the handset is working fine. after few times the headset fell from my mobile on the road. even i had applied tempered glass but still it broke, it was my mistake i gave Rs. 7, 472 i make it replace on 13th October 2015. But now 8th march 2016 it fell from my hand on the playground which(very soft in comparison to any road) from the height of just 50-60 cm, still it display got a crack even tempered was applied. I am very upset from the quality of screen u have put on this, and i want compensation on it.As i have never experienced this from any brand even from micromax, if have spend some amount of money on your brand than i must get something from you otherwise why not i just buy a xiaomi phone( at least their screen is less costlier). i don't want to spread bad words about you and hopefully u also don't want too.

Your faithfully
Navjot

I have ordered samsung memory card of 64gb capacity .. but the product is not working ... my order number was [protected]... i need to replace it as soon as possible.. That will be your most kindness.. otherwise i have to register a case..

I have purchased a smsung refrigerator model number rt36jsrzesp (345 litre) on 02.05.2015 from qrs, kannur road, calicut, kerala. Ice is foaming on the door side of the freezer of the said refrigerator and i have contacted the customer care of the company from 1st march 2016 onwards vide ref no.[protected] dated 1st march 2016 and [protected] dated 03.03.2016. Simultaneously i have registered complaint to the seller i.E., qrs calicut vide ref no.1-94676 dated 02.03.2016. Ihave sent e mail to the ceo also but nobody has rectified the said problem till date. The refrigerator is under . Warranty and it has not completed one year. I have never expected from samsung a reputed organisation. Please help me .

Unnikrishnan t p

I purchased a Samsung Mobile Car Adapter from an authorized shop at Jaipur on 10/09/2015. The product was under six months warranty. This Car Adapter is not working properly since last three months. I tried to contact to the company and also registered a complaint (complaint number is [protected]). But there is no action has been taken from the company so far.

Thanks & Regards,
Vinit Mudgal

Note 3 neo
my mobile started created problem with screen, my screen started being green on 6th jan.2016.i took my mobile to samsung care at roorkee on 8th jan as 7th was sunday.They told that my mobile issue has been forwarded to their senior executive officer and they will contact me back with the issue problems that whether my mobile will get repaired or not.Than till 1 week i didnt got any reply from them and i regularly contacted them to ask my problem has been solved or not
After 1 week toll free no of samsung started rejecting my call and neither samsung care Roorkee were replying to my problem.Than on 15th or 16th jan they told me that my phone is physically damaged and is being out of warranty.i asked them why they are making my phone out of warranty as it was not.for this company replied that there senior will call me and tell me the issue properly.
and that was the day till now, its 6th of feb now i havnt got any call from them and neither they replied to my mail.
kindly do something as i just have been under a very big issue and no one is replying from that side and also my phone has been issued as out of warranty and now no other samsung service centre is looking over it
Atul Gupta
[protected]
[protected]@gmail.com
Complain against-samsung service centre Roorkee
opposite new mandi samiti, rampur chungi, roorkee 247667