Samsung India Complaints & Reviews

I have ordered samsung memory card of 64gb capacity .. but the product is not working ... my order number was [protected]... i need to replace it as soon as possible.. That will be your most kindness.. otherwise i have to register a case..

I have purchased a smsung refrigerator model number rt36jsrzesp (345 litre) on 02.05.2015 from qrs, kannur road, calicut, kerala. Ice is foaming on the door side of the freezer of the said refrigerator and i have contacted the customer care of the company from 1st march 2016 onwards vide ref no.[protected] dated 1st march 2016 and [protected] dated 03.03.2016. Simultaneously i have registered complaint to the seller i.E., qrs calicut vide ref no.1-94676 dated 02.03.2016. Ihave sent e mail to the ceo also but nobody has rectified the said problem till date. The refrigerator is under . Warranty and it has not completed one year. I have never expected from samsung a reputed organisation. Please help me .

Unnikrishnan t p

I purchased a Samsung Mobile Car Adapter from an authorized shop at Jaipur on 10/09/2015. The product was under six months warranty. This Car Adapter is not working properly since last three months. I tried to contact to the company and also registered a complaint (complaint number is [protected]). But there is no action has been taken from the company so far.

Thanks & Regards,
Vinit Mudgal

Note 3 neo
my mobile started created problem with screen, my screen started being green on 6th jan.2016.i took my mobile to samsung care at roorkee on 8th jan as 7th was sunday.They told that my mobile issue has been forwarded to their senior executive officer and they will contact me back with the issue problems that whether my mobile will get repaired or not.Than till 1 week i didnt got any reply from them and i regularly contacted them to ask my problem has been solved or not
After 1 week toll free no of samsung started rejecting my call and neither samsung care Roorkee were replying to my problem.Than on 15th or 16th jan they told me that my phone is physically damaged and is being out of warranty.i asked them why they are making my phone out of warranty as it was not.for this company replied that there senior will call me and tell me the issue properly.
and that was the day till now, its 6th of feb now i havnt got any call from them and neither they replied to my mail.
kindly do something as i just have been under a very big issue and no one is replying from that side and also my phone has been issued as out of warranty and now no other samsung service centre is looking over it
Atul Gupta
[protected]
[protected]@gmail.com
Complain against-samsung service centre Roorkee
opposite new mandi samiti, rampur chungi, roorkee 247667

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Your question
Dear customer,

To
The manager
Samsung elactronic company
Request for repair led
Sir,
My self is manjeet singh i purchased one samsung led from your krishna nagar delhi showroom razzle dazzel electronic modle no ua43j5570aulxl-panel after the instalmy led at my recedence and after about 2 month passed i see the one very small spot on the down on my led panel i give this complant to your regd servce centre my comp no is [protected] and mr vikas is come to my home for repair my led but he is refuse to repair my led he asked me company is not have any guarantee for this after that contact so many time to your service center but no body hear to me however it has not fair your samsung company is a repudiated company so i inform to your office again that the led product is defective and this is the responsibility of samsung co . They have to repair this so kindly i request to you again please do the needful i so tanksful to you
Thanking you

Manjeet singh

Counselor answer
Dear mr. Singh,

Greetings of the day!

This is bipen from customer experience.

We sincerely regret the inconvenience caused to you on your dealing with samsung led tv.

This is in reference to your email dated 27/02/2016 and subsequent telephonic conversation we had regarding your complaint against samsung led tv bearing model number ua43j5570aulxl, we would like to confirm you that we have registered your complaint with below reference number:

[protected]

Our team will shortly get in touch with you for further discussion on the case.

We appreciate your support and patience and assure you of our best services always.

Warm regards,

Bipen kumar

Senior executive, customer experience
Dear customer,

To
The manager
Samsung elactronic company
Request for repair led
Sir,
My self is manjeet singh i purchased one samsung led from your krishna nagar delhi showroom razzle dazzel electronic modle no ua43j5570aulxl-panel after the instalmy led at my recedence and after about 2 month passed i see the one very small spot on the down on my led panel i give this complant to your regd servce centre my comp no is [protected] and mr vikas is come to my home for repair my led but he is refuse to repair my led he asked me company is not have any guarantee for this after that contact so many time to your service center but no body hear to me however it has not fair your samsung company is a repudiated company so i inform to your office again that the led product is defective and this is the responsibility of samsung co . They have to repair this so kindly i request to you again please do the needful i so tanksful to you
Thanking you

Manjeet singh


To
Samsung electronic

Sir
As per our discuses on my damage led i not get any response from your side this is your company responsibility
To repair or replace my product which is just 4 month old so i hope your company is forcing to me to go to consumer court
For my complaint so kindly i request to you once more time please do the needful i so thankful to you
Waiting your reply

Thanking you

Your truly

Manjit singh
M.No [protected]

This is my all conversations with samsung company

I hv grand 2 in which one sim is not detectable i approach customer care mughalsarai but they told to deposit Rs90 +rs 550 as cheaking and service charges.
but without cheaking how one charge and tel the amount to be charge.

We have bought samsung all-in-one printer 3 years back and now we are facing problem with it. paper is not accepted, springs inside machines are damaged.

Sir
I have purchased a samsung A5 for 19478/ from RELIANCE RETAIL LIMITED on 08.08.2015 invoice no.[protected].
It is a matter of shame for your esteemed company to have brought out such product in the market without proper quality cantrol . In last 6 month 5 to 6 time i have given to your service center for HANGING PROBLEM. Every time they format it & back me as it was. It is difficult to believe that such thing happened at your efficient and famous samsung service center .
But today the mobile is completely failure to operat any function, hanging frequently, slow processing, no ap downloaded, ring tone not works.
I hope and feel confident you would replace the mention product immediately .
Hope for favourable and help ful reply.
Thanks
Milan gurbani
Mobile no [protected]

Respected Sir,
I am Poojan Shah, resident of Ahmedabad. I am an owner of Samsung S5 mobile phone. Since last week I am registering my complaint to "Samsung Customer Care" at " Shree Ram Krisha Enterprise" managed my Mr. Rajendra. The Staff claims that they have solved my problem of sound but even the Ahmedabad's head of Samsung service Store Mr. Bipen accepts that the issue is not solved and they are now not ready to take my phone for service and solving the issue.I am mentally frustrated by the service provided to me by the staff and service station. I have asked for providing replacement or refund which they claim that it is not mentioned in their policy but samsung clearly specifies to pay refund to the customers. I still wonder how they provide a phone which gets problems just in a year.

I request you to take strict actions against "Samsung India and Shree Ram Krishna Enterprise." and providing replacement/refund for my product.Details for the same are as below,
SHREE RAM KRISHNA ENTERPRISE
1st floor, Satguru Complex,
Opp. Relience Web Word,
Beside Aksar Complex,
ShivRanjini Cross Road,
Satellite Road,
Ahmedabad
Ph[protected]
email: [protected]@srkent.com
Samsung Mobile Service Center In Ahmedabad

Hi! I've ordered sony handsfree in latestone.com but they delivered me a samsung handsfree it is not working I called customer care but they didn't respond me, I want to return the handsfree...

AWB NO :[protected]
ORDER NO : SO1546872

Hi,
I have purchase a Samsung E7 6 months back it was having power switch issue since the day one from a out let, they replied since its a new one it a bit hard gradually it will be smooth is what the shop keeper replied .
now my hand set is switched off and the service center says its liquid damage and it needs 9 K and its out of Warranty :-)

I was wondering i gave it for issue of Power key, they service center guys were so careless and least bothered of this issue and keep saying we are not way responsible pls talk to the concern department over phone for further assistance and we are help less in this regards .

Hi,
     this is really very unfortunate that i have to write this mail. On last january i bought a samsung j7 and today suddenly after disconnecting a call the phone got dim and then got off. I tried to charge it but there was no response, so it died i believe.

I took it to a samsung service centre near to south city mall, kolkata and the executive mr. Ankan das informed me that my phone has got a internal damage due to a external impact hence the screen got damaged due to that, but surprisingly and abviously they failed to show me a single mark or impact on my phone which can justify his logic. They suggested me to submit my phone and as per him they will be dismantling it and would let me know but more funnily if during dismantling or diagnosis my phone gets hurt then i have to shell out for the repairs. I was not at all satisfied with their way of helping their customers as they don't even have basic courtesy to talk with their clients.

Hence i opted to call customer care and a lady registered my complaint vied no.-[protected]. As per her i was supposed to get a call back with a solution within 24 hrs.

Today after owning so many samsung products like from tv, fridge, washing machine and 5 different models of smart phones in my family iam feeling cheated.

They give you warranty but that's just a protocol or a norm with no objective to support their loyal customers.

Being a loyal samsung owner this show how you will be paid back!!!

I would request to please come out with a true support and help so that i don't loose my faith from the brand.

Or else i would be left no option but to go to consumer court for this.

Waiting for a sharp response.

Regards,
Subhajit dutta &suparna banerjee
[protected]
[protected]
Subhajit. [protected]@gmail.com / suparna. [protected]@gmail.com

My registered service order No for the complaint is [protected] and the service engineer's name alloted for repairing is Mr. Satheesh on[protected].Immediately contacted the service engineer and informed the problem ie a hole in the freezer. Suggested replacement of the freezer unit which will take two three days time. On the third day again contacted the engineer. He informed that person is coming. Again contacted the engineer, then he informed that he has already informed his office to send a person. Since nobody attended the complaint, again contacted the engineer, but so far there is no response also he is not lifting the phone.Contacted your toll free number [protected]. They are also not able to give a proper answer except some sorry and apology etc.
Am i have the right to know the reason for the delay?
If this the type of after sale service of your products, hoe the consumers will buy your products.
I, therefore, request you to arrange to depute another engineer to repair my fridge at the earliest.

Hi there, my name is shivaji mule. I have recently purchased Samsung Galaxy duos phone and currently facing some issues with vibrating systems. I spoke to the Today's mobile phones Latur with regards to this many times but they have declined my request and have not handled my case with due respect. Please look into this. My contact number is [protected]. I am looking froward from you. my email ID is [protected]@gmail.com

SUB: Poor customer care service

Sir,
It is unbelievable that a SAMSUNG TAB model number of which is T705, worth Rs. 34675/- develop functional fault so early only after 8 months of purchase. During last few months, it has been getting frequently restarted whenever it shows “no network service available”. It is so shocking that such a costly product can develop such dysfunction so early. Of course it goes against the good name of SAMSUNG and its promise of being a reputed company. So far, I know SMSUNG gives his customer the assurance of their excellence.
By the by, I immediately made a contact with the SAMSUNG affiliated SERVICE CENTRE of my town KATWA (Dist. Burdwan, West-Bengal, Pin.713130, India) as it was in the range of service warranty. They informed me that it was the case of software update and they updated the software and advised me to use at least a month. But it did not solve the problem and I again visited the service centre. Again they did something in the name o[censored]pdating the software and again advised me to wait. I waited in vain and in the meantime the warranty period was over. Presently they said that they are unable to fix the problem and advise me to contact another service centre.
Hence try to feel my upsetting experience. I could buy a tab so costly from another company. But only believing the name of the company I bought from SAMSUNG.
Now what do you think, I should simply throw it away in the dustbin?
Please, respond me with all earnest.
My full address is here….

MD JAHANGIR ABEDIN
C/O. ZIUR RAHMAN
VIDYASAGAR PALLI (NEAR LIONS’ CLUB)
KATWA, BURDWAN
PIN. 713130
WEST-BENGAL
INDIA

Mail: abedin.[protected]@gmail.com
Yours faithfully
md jahangir abedin

I have Purchased Samsung Grand 4G IMIE[protected] mobile from Arora Enterprises Hapur U.P. wide sale invoice No. 7934 dated 31/10/2015, from very beginning mobile heated up. I approach to dealer on 5th November 2015 to resolve the problem he says ""use karo software update nahi hone ke karan gram ho raha hai "". No relief still problem as before, again I approach to dealer, dealer says "' jao service center par check kara lo''. I went to service center located in Hapur they says Sorry our services withdrawn by the company We have no spare parts to repair it, there is some type of short circuiting inside your mobile. Our issues with the company will be resolved upto 26 January 2016, do not worry, you use it as it is. But service facilities still not available on his end.
Again I went to Arora Enterprises Hapur on 28th January 2016, to revolve the problem he""says 2nd February tak service ka dusra dealer appoint ho jaiga then apka phone teek ho jaiga. But still no service dealer in Hapur, What can I do?
I also lodged my complaint on samsung customer care reference No [protected] dated 04/01/2016 and reference no [protected] dated 04/03/2016. But service facilities/service center is still not available in Hapur.
Please arrange to resolve the overheating problem in my mobile, My life is in danger it can burst in pocket, Samsung company will be solely responsible for any damage of my body/ life due to overheating of the mobile.
I am much fed up with u r service... Worst service...If the problems of my mobile is not rectify till 31th March 2016 I will go local consumer forum, then you will be solely responsible for it.

Dear Sir you have asked me the details of the service center i had posted in the complaint registration form please contact that service center and solve my problem

I need my of rs.350/... I am mail for up to 5 days but no response from u r side.. I am much fedup with u r service... Worst service..

Hi,

I purchased NOte 5 on 8th March 2016 from Noida, withing 3 days of purchase when i was in Aizwal Mizoram, the phone since then is not working properly .I called Samsung customer care many a times on 11th, 12 th and 13th of Feb but no resolution being provided.They even dont have the authorised service center number in Aizwal!!! . So getting no response from their side i somehow managed to find AUTHORISED service center in Aizwal, but they also couldnt help any.
I cam back to NCR on 23rd and called customer care again. they confirmed they will resolve and i will receive a call back in 24hrs...No call received. ON 25th after i got frustated and no options left, I gave the phone to Faridabad authorised service center and since then again no response til date. I have called service centre ...they say its closing going on so cannot comment . I call customer care on 1st March and they say they have escalated the matter and it shall be resolved in 24hrs...more than 48hrs no call from anywhere .

I AM TOTALLY FRUSTATED AND FEEL FOOLED

ALPHA ELECTRONICS
D-3, 7th cross east, thilla nagar
Trichy (TN)- 620018
Trichy tamil nadu
Cell. [protected]
Phone.[protected]