Samsung India Complaints & Reviews

Samsung company manufacturer very cheap products and cheating with customers and I hope he's making duplicate? part because mobile phone colour peeling it's manufacturer defect it's not customers foult but samsung company said it's ur foult samsung company said service centre also you don't clame in warranty service centre people also shouting on customer it's ur mistake

Samsung company Cheap cheater cheap cheater

Samsung company manufacturer very cheap products and cheating customers

Samsung mobile company cheating customers it's manufacturer is very cheap products I told my friends please don't sale samsung mobile

Still not resolved. .. was promissed would get the amount today no1 from ur team answers the phone I wasted 3 hours in calling

Hi I am also face this problem with my double door fridge samsung company cheating with customers

I m costantly making complaint about my double door fridge which was repqired for thrice for problem in auto defrost system by replacing heater. Lastly in the month of perhaps in May 2015 it was declared by the service centre vadodara engineer that this piece is now not repairable.
since than i m making complaints and nothing is heared. everytime on call centre i m give reply that representative will call you. they never bother for giving status of the complaint. Is nt there any system to track the compaint staus ? The complaint registration no. is [protected]. (C V Rajani, cell no. [protected], Vadodara.)

after some time there was a phone from them (true caller read as call from Gajiabad) and they informed me that your comaliants is closed without giving any reason and hearing me further.

There after i contacted call centre nos of time and infroming everytim e that i hv sent them the undertaking somebody offered me the refund amount of 31 thousnd smthn. everytime they ask me to wait fro the call from mngmnt. they either give thei contact no. not mail ID.


today i lodged the complaint again as no update was made availabel to me.
The new wref. is[protected] of 16th feb 2016. Lets hope for the reply.

To start with Samsung is the pathetic company I have ever dealt with. This is the case which is going on since October 2015 and till date there is no resolution to the complaint raised. I don’t know what kind of service Samsung provides to its customer. I would again start with the complete story. I bought a Samsung Refrigerator from a dealer in Krishna Nagar (RAZZLE DAZZLE ELECTRONICS) and when the refrigerator was unpacked, there were scratches on the body of the refrigerator. I called the dealer at that very moment only and he said that he would get the same replaced within a week. I waited for a week but then there was no update from the dealer’s side. I then raised a complaint with Samsung and there asked me to send the screenshots of the scratches and everything and I provided them with all the requested information. The first person to deal with the complaint was Amit Gautam who was not able to handle the complaint (I don’t know why). He did not provide any update on the complaint raised unless I approach him. I then again escalated the case and then there came another person Karan Madan and he again asked me to send him the pictures of the scratches (which I provided again). After making continuous follow up with him, he told me that Samsung would be compensating me with Rs.8000, however, TILL DATE THERE NO SUCH AMOUNT PROVIDED TO ME. I made regular follow ups with Samsung, tried to call them and also sent the emails to which I always get a copy pasted email from AMIT GAUTAM. There is no different word written in the emails. Every time I was told that the complaint is with the relevant department and they would get back with an update. The last email I wrote was in January 2016 and Amit Gautam called me and gave the confirmation that I have to visit the dealer and sure shot I will get my money which was promised by Samsung. I visited the dealer on 23rd January 2016 morning wherein he asked me to come back on the evening around 7pm. In the evening I visited and the dealer asked me to show the email which states that he will give me Rs8000/-. I don’t understand when he didn’t have the clarification of the amount why he asked me to come in the evening.
There was another person sitting there at the dealer’s shop MOHD. TARIQ (who calls himself from Samsung). I wonder that Samsung hires such kind of people who don’t know how to talk to the customers. He was addressing me by “YAAR”. Is this the way you guys would talk to your customers. He said that he has to trace the details and I informed him that Amit Gautam informed me that I have to go to the dealer and he will give me the money. To this he replied that Amit Gautam is just the call centre executive and he thinks himself as the CEO of Samsung.
Today is 15th February 2016 and as per the assurances and commitments given to me, I have still not got my money. I kept on the regular follow ups and Samsung never responds to it. Amit Gautam gave me a person’s mobile number “PRADEEP” and I called him several times wherein he always said that I am looking into it. HOW MUCH TIME YOU GUYS NEED TO LOOK INTO AND WHAT IS THAT U HAVE TO LOOK INTO.. I DON’T UNDERSTAND WHEN A RESOLUTION HAS BEEN DECIDED WHY ARE U HARRASSING THE CUSTOMER WITH NO REASONS AT ALL.