Samsung India Complaints & Reviews

Dear Team,

I would kindly like to highlight the issue with SAMSUNG E5 bought by my mother Neelam Prasad on 5-Nov-15 (scan attached)
IMEI No- [protected]
Invoice: FENN/15-16/01334

"The mobile phone was facing issues with data connectivity in December 2015.
After consulting with network provider, she was supposed to send a sms to get the issue corrected. But the phone got Switched Off and did not start up.
She contacted the store from where she bought the mobile and they instructed her to contact the service center "S-Care" in Ballygunje Phari in Kolkata.
The phone when accepted by the service center had no physical damages. Also the mobile cannot be opened at home. After few days the service centered reverted saying there is a breakage in the screen at one of the corners, which was never there when the phone was sent to service center.
My mother informed them that we have also taken an Insurance for the phone (Scan attached).
Invoice: FENN/15-16/01335

The service center convinced my mother that her phone will get changed in this case and asked her to submit in writing that the phone got damaged due to falling. Now the Insurance providers have registered a wrong date of birth even though the submitted documents show the correct dates.

So the situation now stands: My Mother bought a new samsung phone along with paying for warranty. I, her son stays in Gurgaon and cannot help her physically. I am really sorry to see kind of Customer Service you provide where you go an extra mile for harassing an old lady. For no mistake of hers' she is being harassed continuously with no obvious solution.

It would be great if you can help us get the issue resolved because I have no other choice than seeking help from Consumer Forum.

Regards
Anupam Prasad
m: [protected]

I had purchased Samsung Galaxy ON5 mobile through online shopping flipkart, this mobile having software issues when I am doing browsing by using WiFi, mobile instantly getting hanging and switch Off.
what product your launched whether your launched defective product still now in my life I am using samsung mobile due quality now that quality your lost.

I had purched the LED TV from Reliance digital for Rs 100000/- and the TV last for 1.5 years only .

I called Samsung team for the repair they are asking me Rs 30000/- and when i told about the insurance then they are asking Rs 45000/- .

Insurance people deny for the calm .

TV which is for 100000/- which is lasting for 1.5 years only . more over this product was not flourished in the market and in the website it's dosen't exist.

Samsung service center
Survey No 22/1/1a/1b Unit No 7 Ground Floor Tride Icon, Mundhwa Road, Kharadi, Pune - 411014

Very irresponsible and careless towards customer service. I have visited the service centre more than 10 times in last 6 months for samsung fridge repair but still the company is not able to figure out the problem. I have raised 3 complaint id's and they are closed without my concern and without any solution.
My fridge was working properly except the cooling issue but now it is not working at all. Service engineers did gas charging and cut the pipes which are still in same condition.

I have to wait for more than half hour everytime to talk to the concerned person in service center.
More than 5 times service engineers had promised to come but they did not came. I was told that fridge will be taken for observation/problem analysis but they did not came.
I have wasted more than Rs100 in calling the service engineers and raising complaints. I have wasted more than Rs300 in petrol to visit service center more than 10 times.

Complaint reference numbers:
[protected]
[protected]

Display problem with in 3 months from date of purchase.
Replaced new board. After 2 months again display problem.
service engineer mr.chandrasekaran being attended and not resolved.
our complaint registration ref. [protected]

since, it is repeated issue with in 6 months we request you to replace new TV.

Hello sir,
This mail arriving on my e-mail dated 02/02/2016. Please read this and suggest my mail [protected]@gmail.com
My name is dip. Mark philip, a delivery officer from samsung company uk, i hereby inform you that i have arrived in your country india with your winning package containing the sum of 3.6 crore rupees, original copy of your winning certificate, fund release order, money laundering protection, letter of affidavit for claims from the british government, samsung promotion t.Shirt, samsung galaxy phone and a mini samsung computer. Right now am in the new delhi international airport and you have to keep a scan copy of your id proof for identification on my arrival to your home address,

Information from the custom department: you have to pay rs 21, 500 rupees only for the clearance and registration of your winning parcel

Note: upon your response to this mail, i shall send one of the custom officers account details to you to make the payment so that your winning package will be release to me, to enable proceed to your home address on time. Address,

Congratulations once again.
Thanking you in anticipation
Yours in service,
Dip. Mark philip
Samsung company delivery officer

Nb : this is custom authorized account provided for the registration payment..

Respected sir kindly deposit in this account given in this mail


I request you to make the payment so that i can come down today to your home address
Kindly reply me through mail because i am still in the airport waiting for the payment

Thank you.

Please sir suggest me
Your's faithfully
Bindeshwari prasad chaturvedi
E-mail address- [protected]@gmail.com
Mobile -[protected], [protected]

Thank you

We lodged a service request with tollfree no on 21st jan 2016 but till date the service has not been attended even after repeated reminders. False promises are made daily just to be broken the next day with some excuse or the other.
The refrigerator is totally out of order and this was last repaired by them on 6th jan for rs 2200.
We have another samsung refrigerator and that too is out of order and not attended to inspite of complaints.
In 16 days nothing has been done.
Sk chowdhary
[protected]

Just bought a Samsung A5 cost nearly about 18K. I was using it last night, Suddenly the back buttons didnt work. I went to the Samsung Service centre to claim my warranty but the agent over there didnt help me saying its accidental. But he didnt open it, just saw from the outside and told me it will cost 8K. I need help as it is not accidental.

Dear President,
Samsung .

SUB : POOR QUALITY SAMSUNG PRODUCTS_DUE TO POOR VENDERS.
REF : Purchase of Samsung Refrigerator Model - FF RT-49H567 ESL.
Invoice # SPV-05155 Dt 30/12/2014 .

Sir,
In the double door Fridge purchased under above reference, below the freezer, there is a Chiller tray . In front of the chiller tray there is a free moving plastic flap over which is written Fresh Room . This flap has in built moulded pins on the two ends inserted into the recess holes in the body for free movement .

2. When the chiller tray is moved out, flap lifts up of its own and again goes down of its own when the tray is pushed in . While moving tray in and out, user need not touch the flap and no pressure is applied on the flap . This should usually last life time without any hitch .

3. Dear Sir, you will be surprised to know that in the subject fridge, the flap has sheared right in the middle in matter of one year of operation, something which is unheard of in Fridges across the world .

4. When the matter was reported to your call centre, reply was blunt "PAY FOR REPLACEMENT INCLUDING HEFTY VISITING CHARGE OF TECHNICIAN (More than the part cost)EVEN THOUGH CUSTOMER IS NOT AT FAULT".

5. Since Samsung procures some parts from Vendors, this is explicitly a case of poor vendor quality . Such cases are eye opener for the company and a matter of investigation for corrective steps to wean out rogue vendors for future reliable quality and durability of your products .

6. Kindly instruct your officers to collect such parts, investigate failure, pin down responsibility and wean out the corrupt vendor . It is in your interest which I would have done, have I be in your position .

RN KAPIL.
New Delhi .
[protected].
04/02/2016.

Hi, I purchased a Samung LED Smart TV J5300 48" inch on 6 Nov 2015 from Army Canteen delivered on 20 Nov 2015 and after 2 weeks i saw there was a scratch on the screen i called the dealer 3 A Electronics authorised dealer of CSD Lucknow they said to call Samsung ... Now Samsung is saying that why the complain was not within 2 weeks now nothing can be done... Then i emailed my complained to CEO office and i got a call from CEO office i was sure enough that atleast they will do something but despitebeing so assured i got very dissappointed with the same answer that why i didnt complained within 2 weeks. This is very easy for a company which spends millions in their advertisements but when it comes to credibility and sattisfaction to the customer they never pay attention this is so ridiculous companies like Samsung are ditching and delivering defected piece then where the customer should go ... Hale Samsung... Keep it up

I have purchased RT36JSRFESL Top Mount Freezer with Digital Inverter 345L Real Stainless Refrigerator in November-2015. suddenly it stop working from 30-0 1-16 morning, then put up a complaint to customer support number[protected] and got the complaint number [protected] but no one visited then again i called on monday they have raise new request [protected] got many sms but failed to support till now struggling to get the proper response from samsung. daily 8-10 times calling customer care every time they are saying this is the first time im calling and every time committing engineer will come today/tomorrow and providing fake engineer numbers.

can any one help on this or can send service delivery head/COO/CEO contact details.

Regards,
Fazil

I had recently purchased a Teewe hdmi Screencast dongle and connected to my TV. The screen used to go black at times for a second or two but the audio will be still available. Now the screen has completely gone black and there is no display. I had tried changing input source, still no luck. Audio comes in. Remote and menu options work. Except for display.

I purchased a samsung refrigerator (model no. RT36JSRFESL/TL, serial no. 03724PAG200529) FROM Jaipur on 3.04.2015. However, a week ago, the vegetable baskets front panel got detached from the basket for which I lodged a complaint with the company. I also emailed to the company. Company responded that it is a ''forced damage'' and I will need to purchase a new basket. I contended that the basket broke down just in 8 months in its NORMAL USE for which I can to be held responsible. The company should replace the basket free of cost. However, the company reused to do so. It appears that the basket is of faulty design having two different parts, front panel and remaining basket.Further, the basket is quite big. Due to repeated use, the front panel gave away. the basket should have been in one piece. However, the company refuses to accept its mistake.

I lodge 3 times complaint through callcenter and assured that it will be looked but regreated no body ceme complaint no [protected]

Pooja mobile plaza Service center is not providing proper service my galaxy alpha screen was damaged and they put duplicate and gave me.

Using a galaxy s4 handset. purchased the same on july 2014. paint stated to peel after 6 months itself. now complete body colour is peeled off. how can one expect the same from a 32k priced smartphone. this is simply disgusting.

Dear
sar
since 6 month log by frequently changing of man panal board, the same partes is qlanging reoiatedly & I got harashed fill to day . Hence I reqest you to exchange or repair the same as quick as possible. the engneers of balasore castmer care are not able for ditect the real problem. Hense I wish a perfect engineer from your side to repair the T.V as quick as possible...
t.v model no...ps43e490
peoduct s no..mqde3pcc900010l
name..o.k.chand
jajeswar.balasore
mobail no..[protected]

Hi,

My Family is pure Samsung Fan and Everyone has Samsung mobile phones .we also have Samsung appliances at our home.
Recently we purchased 2 Samsung Galaxy phones. s6 Edge and s6 Gold.

Of which one of the phone LCD display cracked due to phone overheating and not external damage. The USB cable of the phone is bad.

I had been to Service center and explained the whole issue but the service center people are not confident about replacement within warranty.
They tried to forge the report by mentioning scratches at the back of the phone, while the phone is untouched and brand new.

I want it to get replaced within warranty as it was charger fault and not external damage.

I really hope someone from Samsung is seeing the forum and taking strict action and solving my problem on priority OR else they will loose many other customers like me.

Nandkishor Nishad
[protected]

I am purchases a new samsung J-7 mobile from New high Tic Tic Service, Bank Road, Purana Bazar, Dhanbad (Jharkhand) on 26.01.2016 but after 03 days mobile has created a problem, therfore I am visit a shope were I have brought a mobile. The shope owner has not any entertained to me, So I m go samsung Service Center, the service Center was update software in my mobile and Amount Charge 230/- received from me for this service. therafter next day mobile has created same problem, this time samsung service center has collect my brand new mobile and he told to me "I am kept few days of your mobile and operated the same then return to you".
Sir, I am not satisfied after brought of samsung J 7 mobile. please short out my problem as soon as.

Samsung Reference # [protected]
11th January, 2016.
Samsung Service Cente Technicaly Damage My Device & want money from me though My Device Is in warranty, Irfan Patel throw me out of SVC and said If you face Issue in future I will not repaired it unless you give Me Money.
In Samsung Head Office Gurgaon also proofed that SVC is faulty, but no action is taken against them or Make Replace My Device.