Samsung India Complaints & Reviews

I have purchased samsung galaxy s6.However when I opened the seal on 14.2.2016, the phone was found to be defective. Went to the service centre immediately. They said the phone is defective and can be replaced as they have a 7 day replacement policy. Next day when I had taken the phone to get it replaced they refused to do the same stating the reason that a sticker on the box is missing. I have the entire box with me along with the bill as it is. I have tried following up but they are not willing to cooperate. Now my point is when I have paid the entire amount why should I accept a defective piece?? I am not willing to settle even for a repair because out rightly giving a defective piece is not justified on samsungs behalf. Why should I compromise when I have paid the entire amount and purchased the phone? Also they have nowhere mentioned on the box that it should be opened carefully with all the stickers on it so that incase it is a defective piece they need that small paper for replacement. As a common consumer how would I be aware of that? Hence just because of a piece of paper they cannot deny me replacement. Especially after the service centre themselves claimed that the phone is defective and NEEDS replacement. They cannot step back after committing to me that they would replace the phone.

The following are the details for your reference:

IMEI code : 357215/06/140055/5
Model No : G9201
Service Request No : [protected]
Service centre details: [protected] R Logic Technology Services I P Ltd,
Jyoti Elegance, Plot no 54/57 & 40,
Hyderabad- 500081 P no :[protected]
Name of the service man- Chinnu P No-[protected]
Samsung Complaint tracking No : [protected]
I have all other required documents with me along with invoice.

I have provided you all the details and hence I look forward for your positive response. Kindly help me get the phone replaced.Please let me know if you require any other details ([protected]). With lots of hope, waiting for your reply.
Thank you.

Sir, i have received e mail form [protected]@hotmail.com, samsung financial empowerment fortune [protected]@2016, samsung elecronics(Uk) ltd mr. George morrison, tell[protected]

Payment number: nk249naa

Verification number: nm[protected]pf

Country: india

Date: 18th feb. 2016


Approval of award winning prize of 500, 000.00 gbp for delivery/transfer.


-attention to the owner of this email address-,


We are in receipt of your e-mail and wish to thank you for your co-operation, i wish to inform you that my duties include representing your interest and guiding you through claiming your winning cash prize. We want to clarify you here that after a good scrutiny of your provided mail, we are glad to inform you that you are one of the winners of the uk samsung company empowerment program sponsored by the samsung company inc


The uk samsung company empowerment program has been on for more than a decade now, and we have changed the lives of many since then. Your life is about to be changed as you are one of the lucky winners of our annual samsung financial empowerment program sponsored yearly, your winning cash prize of 500, 000.00 gbp (Five hundred thousand great british pounds), will be paid to you as soon as you meet with our requirements.


I wish to inform you that all authorities involved had certified the payment of your mobile draws claim amount of 500, 000.00 gbp (Five hundred thousand great british pounds), which is prize money from samsung financial empowerment program mobile draws, which was drawn through a computer random system of all the mobile users worldwide. Be informed that instructions of the payment of the sum of 500, 000.00 gbp (Five hundred thousand great british pounds) to you is already in our possession and shall be processed upon meeting the requirements stated below. You can now begin the final step of the claim process, which is the transferring of your cash prize to you. With regards to this, there are two options open to you, you are required to select the more convenient of the two.

You are advised to complete the below form and send with the fund release application letter to us to start the processing of your winning fund to you.

The options, together with their associated conditions are presented below:


{option 1:} your prize money will be wired to your bank account via an automated direct wire transfer system operated by nominated payment center. Hence you would be required to send us your bank information, i.E..


Full name...

Address...

Age...

Sex...

Nationality...

Mobile number...

State of origin..

Marital status...

Occupation...

Bank name...

Bank account number...

Bank branch, swift/iban codes

A scan copy of your id prove...


{option 2:} courier of your winning cash to you via dhl courier company, which is our assigned courier company. Please note that your cash will be delivery to you in your nominated address, the courier company would bring the cash to your postal/home address nominated by you and as written below (Please you are allowed to correct or amend your contact information in your next mail) you will be required to send your international passport, driver’s license or id card to me via email attachment as it will be used for a proper identification of you during delivery of your winning cash to you by the dhl courier company through our delivery agent.


Full name...

Address...

Age...

Sex...

Nationality...

Mobile number...

State of origin..

Marital status...

Occupation...

A scan copy of your id prove...


We expect an email or call from you immediately, fill the application form letter and making a selection from the two options above.

Congratulations and have a wonderful week.


On behalf of all members and staff o[censored]k samsung electronics co.Ltd congratulations as you expect your wining prize and i hope you spend your money wisely and to the betterment of your community and wish you the best of luck as you spend your good fortune thank you for being part of our commemorative 40th years anniversary draws.


Past winners around the world full of excitement

Best regards,
Yours faithfully,


Mr.George morrison
Tell: [protected]

When i complaint in national consumer complaint form the i received e mail form rbi([protected]@rbiin-org.Cu.Cc-
We receive a call from indian complaint board it is true please immediately to our transfer department for verification through email below for prompt collection of your fund

1. Full names:
2. Residential address:
3. Mobile number:
4. Occupation:
5. Sex:
6. Age:
7. Nationality:
8. Marital status:
9. E-mail id:
10. Bank name:
11. Account number:
12. Account holders name:
13. Bank branch
14. Bank isfc code:
15. Scanned copy of passport photograph

Now tell me about this fraud or true

Thanking you,
Sanjeev kr singh

I have registered a complaint regarding non-repair of my Front load washing machine vide cancellation of service order no. [protected] dt. 2.2.2016.The service engineer told me over phone that they are coming in 3 days to repair the same. but till date they have not turned up. It has already been nearly one month that we are deprived of getting the job done and suffering a lot due to non functioning of the machine.It is very unfortunate that a reputed company is cheating with its valued costumer like this. Please do needful or I shall knock the door of legal house.
Prafulla Kumar Panda.
at -W. No. 1
Behind RPUV bargarh
Town - Bargarh
Odisha
768028, Ph No. [protected]/[protected]

Hi,

this is Manoj Kumar from Hyderabad. recently my samsung A5 mobile got damaged and phone is not working. However, i have visited customer service center in Ameerpet, Hyderabad. Prior to this damage, i have visited same customer service center twice as mobile head phone jock is not working. They wants me to keep the date back up and then submit the mobile for check. with in 3 to 4 days i visited and show room and had given m mobile. But from same day mobile is not working. Customer service center people was told me its water damaged and need to change the display which is worth of around 7000 Rs/-.
i had called customer center and wanted to escalate my issue to Samsung. But did not get any proper response.
Even the customer center people was told me they cont do any thing.

So if i want to discuss on my issue with whom i have to discuss. There is no single person in Samsung to discuss on customer issues.

i really disappointed with this kind of response from Samsung.

I request to escalate this to Samsung and arrange a call or reply back to this email.
on calls i will be available on [protected], Time : 1.30 PM to 2.00 PM and post 6.30 PM any time.

I complaint National Consumer Helpline with Docket No.[protected] on 10/02/2016 at 3:40 p.m. stating my harassment for repairing my Samsung Handset.
Next day on 11/02/2016 being Samsung staff call from above No. [protected] came to me and told me to refund my money and request me to send my bank account no to the above mail Samsung.[protected]@india.com . He also request me to close the complaint in Consumer Forum after receiving money. I did send my a/c no. In the evening he again called me and told me that he has created one transaction id no. [protected] from where I have to transfer my money and advised me to go the ATM counter and he will tell the steps of transferring process.
I go the ATM Counter and follow his instruction of transferring process. Ultimately my account is debited Rs. 5000.00. I asked him what happened why my account is deducted Rs. 5000/-, he answered me I have acted wrong step and he advised to send my ATM slip to the above mail and he will transfer all amounts to my account directly. I send my ATM slip to his mail and phoned him. Now It now becomes a switched off phone.
Today on 12.02.2016 I go to my home bank Axis Bank, Contai branch office with the ATM slip and found that someone named “PREETI, Axis Bank A/c. No. [protected] Address – Room No. 4, 4th Floor, Sec-27, Ram Market, NOIDA, UTTAR PRADESH, PIN-201301, Mobile No. [protected]” has credited my money.
Now I feel cheated, dejected and pray for justice.
Please help me out.
Thanking you.
Yours faithfully,
Saroj Kanti Samanta
Hatabari, Udayan Cinema Road, Post. Contai,
Dist. Purba Medinipur, W.B. PIN-721401

I have order samsung 16Gb memory card and received faulty memory card,
I want to return the product. Below are the Ref no.

Ref No: [protected]

Dear Sir, This is related to Samsung j7 I bought from day one there is a problem in charger and the instrument, complaint no [protected], now phone is under workshop for repairs with no committed time,

Warm regards
Taufiq

My Samsung GAKAXY A5 got damaged on 17th feb, my cel number is-[protected], the mobile got damaged after it fell on ground, the screen got blank there after.
my cel is under warranty period as I had purchased my cel on 26 th june-2015.
model A500 black
IMEI:-[protected]
date of purchase:-26/06/15
memo no.:-KMSPL/JMD/2015/130
dob of client:- 16/12/1982.

Registered a complaint on January 28, 2016. They checked the TV and took the amount telling they would contact when the part to be fixed is available. Nobody reached out and even after repeatedly reaching out to them they never respond. My Rs 40000 is at stake. Request you to please take action to repair on an urgent basis.
Service No. [protected]

Hi,

I have bought Samsung double door refrigerator 2 years back and just after 6 month of its usage, I am facing issues with it till date.
I made a complaint at its customer care many times and every time they charge me money to resolve the issue and again after a month, it starts giving me problem for not maintaining the freezing temperature.
Please look into this.
I do not know why Samsung has given warranty of 10 years, if every time i have to pay their charges.

Regards,
Richa
+91-[protected]

I lost my mobile in our apartment at 9.00 pm no outsiders may enter, we gave food to our baby in the varandah &forget to take mobile.

Sir/Madam, Regarding Complaint against supply of defective Mobile Phone & deficiency & pathetic in services. This is to bring to your kind notice that I had purchased a Mobile handset (Samsung core prime) in July, 2015 worth Rs. 8000/-. But I regret to inform you that the said mobile phone was not working properly the day one and I also visited your Samsung service who is in model town (king ways camp). They replace motherboard two times due to hanging issue after the replace of Motherboard there is same issue and we update this situation to your executive’s so many time but no response from anybody. After replace the parts, it is still not functioning. It is getting hanged & voice is also not cleared. The problem has not been sorted...please look this matter otherwise I approach to customer court and your CEO.

I have purchased one refrigerator on[protected] from Vijay sales Andheri West branch, some some time i started facing problem in the water condenser the water was not evaporating, so i contacted Samsung customer care they had send the technician to my home they retfied the problem and said that it defective and we need to replace it but i had said that i want the refund for it, but nothing have been done till now. The person with whom i am taking in samsung is Mr Ejaz [protected]. The complain number is [protected]/

Its booked in the name of Rajiv Garodia - [protected]

Model no RT56H667ESL

Bill no 103-AN08-15SOA632

This to inform that i lost my samsung galaxy j7 black in colour with EMI no .[protected] and [protected] while recharging my metro card in new delhi metro station ...it was pick pocketed and was captured in the camera but the photo of the thiefs were not clear ...kindly track my phone

Faceing display and network issue last 6 month my job sheet number is following
[protected], [protected], [protected], [protected], [protected], [protected]

Sir
Complaint no.is [protected] mene Samsung galaxy j 2-ka phone 28 Jan 2015 ko liya tha jo aj subah 10 am jb me. Pedal railway track rod se ja rha tha to kisi bike sawar ne piche se. mujhe tkkr mar di or me gir gya, jisse mera, mobile phone damage ho gya

Please don't purchase samsung mobiles or any product of samsung because I have purchased a mobile phone on 4 Feb 2015 there after 5 or 6 months after my mobile phone body cover colour is peeling on right top but it's not a issues to me when my mobile screen is blinking and mobile getting highly heating when you make or receive call just 5 minutes then I go to samsung service centre in belgaum on 1 Feb 2016 my mobile is under warranty ha. I told my problem to service engineer in service centre he is given me a one job sheet it's number is [protected]... service centre return my mobile on 2 Feb 2016 and told me ur problem is sold and take my sign on job sheet when I check my mobile he isn't sol my problem then I call service centre he told me come here I will check again I am go's on 3 Feb 2016 he recive my mobile and give me a one manually job sheet not a online there after he told me on 4 Feb 2016 it's cover in under warranty you have paid aprox 8000 to 9000 I asked him why isn't coming in under warranty He told me ur mobile body colour is peeling ur mobile screen coming with including handset ring but I am not tell him change my ring I want solutions my scree blinking and heating problem in warranty base Samsung company manufacturer very cheap products and cheating customers when customers goes service center to warranty clame samsung blame on customer is miss use products but any one purchase ur products give money not a free ones again to all indian people please don't buy any samsung products

I have purchased online a MICRO SD CARD 32 GB SAMSUNG EVO from paytm website through invoice no.[protected] on 07/11/2015 but after 3.5 months after use the memory card was not readable by my mobile. I have checked my mobile the mobile was working properly as the other memory card is working properly in my mobile. There after I have contacted paytm regarding waranty of memory card I have purchased the paytm has suggested to contact samsung service centre. I have contacted service centre of samsung in bhopal the service centre has informed that there is no service centre regarding repairing of memory card though they have informed that the service centre regarding repairing of memory card is in indore. I live in bhopal it is not feasible for me to go to indore for repairing of memory card. Kindly suggest me what can I do. of samsung

Respected Sir,

My Samsung Mobile phone is stolen in last month.
Here is the details of phone:
Model: Prime G360 Silver Samsung Mobile
IMEI: [protected]

It is purchased on 21st April, 2015 from Samsung Authorized shop at 33, Ratna Business Square, Opp. H. K. College, Ashram Road. Ahmedabad - 380009.

Please try to recover it as soon as possible.

Hi,
This is kris([protected]).went to the service center was informed that my hanset was opened so was unable to help bt as informed to them that it wasnt and had fixed a charging issue.which didnt need the opening of hanset. Moreover when I needed a written document abt the same they took my signature and then mentioned that it was open which wasnt right. And Samsung isn't taking my complaint.please contact at earliest