Samsung India Complaints & Reviews

Respected Sir, I am using your company's led television from 14/07/14. On dt. 15/09/14 thunder lightning occurred and some issue happened to my tv and it stopped working. As general warranty was over but it has tripple protection warranty for one more year. sir when Technician visited to my home he told the smps unit is not working I asked him about tripple p warranty he said" I don't know about that. I called to the service manager chandrapur he told i[censored] don't have the tripple p warranty card he cannot order the unit. After contacting so many times to the dealer and distributor by myself somehow he managed the warranty card and mailed to the service centre as i had been given the normal warranty card. Sir today dt. 16/10/2015 when I called to distributer he told me that he had mailed the card two days earlier, then I called to the service centre to ask whether he made any action or not. When I asked the person named Amit what happened to my case as the card was sent to you two days before, he told me he didn't checked the mail and cut the call. When again I called him and requested to order my part he started abusing me I told him I will complain for your misconduct and abusing he told me do whatever you can. Then I called to Customer care for the event three times I called in 6 hours and the executive told some senior will call u back till I m writing the mail no call yet has come Sir I got frustrated the whole day didn't gone to office from afternoon. Sir the behavior from the service center was so inhuman I have no words to tell how much I have been hurted for that abusement. Please take the necessary action to the service center if you people have any respect for a genuine and loyal customer. Thanks and regards Anant Mandal ( bhadrawati, Chandrapur, Maharashtra)

Dear team This is nikhileysh from chennai I was using samsung galaxy fit s5670 mobile phone since 2011, the mother board of the phone had some issues and it was replaced once in 2011 when the device was under warranty, after three years again the phone was getting switched off automatically so I took it to the samsung service centre in velachery chennai, they informed me that I the issue is with mother board and it should be replaced which will be charged, so I checked with the technician that whether it will work fine or can I give it in exchange offer and buy a new mobile so the technician assured me that it wil work fine so I agreed and the board was replaced and paid for it then he told that there is some issue with the battery also and I paid even for the new battery and it was replaced they told me that the warranty for the replaced board is three months but within one month of delivery again I started facing same switch off issue again they told that the issue is with mother board. So my concern is that if it is going to be replaced once again and if still I am going to face the same issue then it's waare of money for me as of now I have spent 2300 rs for this because the technician gave assurance. initially I paid for labour charges but now it is within warranty period and again they are demanding labour charges. It was their fault not to check the mobile thoroughly before it is delivered to me the first time so now it's total loss for me like I paid for motherboard battery and labour charges but still the phone doesn't work. and 8 mentioned to then that I will post on consumer forum and the technician was telling that " sir in india no one is worried about consumer forum because it is not that strict" so I told them that I will try my level best to take it to the consumer forum and il get justice. Because each and every single rupee a person spends is out of his very own hard work. This 2300 might me small sum for many but for me it matters a lot so I solicit your assistance in getting back the refund let them take the mother board and battery that was replaced and refund me the money back. I plea you to help me in this issue and get justice for me Thanks and regards Nikhileysh

Hi, This is saravanan from chennai. One of the worst customer service i have ever seen... I have visited there to change my charger pin, they told me to pay Rs.464 for charger pin . i said ok for that, they gave 1 hr TAT. i was waiting in customer waiting place. after 1 hr he called me & he shows my mobile after that i was really shocked. but they broken my phone display also they were asking to pay 3000 rs for new display. Really this is worst customer service, Even phone display was broken by service engineer but they asked me to pay for new display. I requested to change my display since that mistake was made by SE but they wont accept it, i asked them to give service order regarding this issue in written but they were not ready to give any letter in written. after few mins they gave copy of service order without any sign. finally got service order from them . Those people who all were attending me except CCE really bad, i asked them why u were not informed my before the service, he replied me "this is basic". Am also customer working in customer service, i know how handle the customers . Store Manger response was really pathetic .. Model : Samsung Grand -2 i bought this mobile on 30-Nov-2014. My Number : [protected] Bill Number which was given by samsung service centre is[protected] Please do the needful, Hope i will get resolution for the same issue by updating this consumer complaints site. for your kind reference i have attached service order sheet which was given by them 1st image : SO ( they have not mentioned scratch details ) 2nd Image : So ( they written is remarks states that " 2 cm already broken & while open the phone it was increased to 20 cm) Please do the needful

My new ac i purchased from arcee store from panvel as on 22/05/15. it stopped working from 10/10/2015. worst quality of product . i complaint in service center since 11/10/2015 but till no responce ... i just hate this fraud company SALE WORST QUALITY PRODUCT UNDER NAME OF BRAND ... I HAVE 2 COMPALINT 1) ABOUT MY AC 2) SAMSUNG A7 EVEN SAMSUNG A7 IS NOT WORKING PROPERLY... I M GOING SOON FILE A SUITE IN CONSUMER FORRUM ABOUT SAMSUNG COMPANY SALLING CHEAP QUALITY PRODUCT

I have also purchased Samsung LED 32" 5100 (model no:UA32F5100 ) on[protected] . After expiring warranty period my TV suddenly starts ON OFF. After registering complaint with Samsung Service center Technician came and check and he said panel not working and need to be replaced. Total estimate is 17000.My TV usage is not heavy, watching only on week end and I have fuse circuit in my home to prevent from voltage fluctuation. If i would watching TV regularly this problem might came before warranty expiration.I checked in google, online consumer forum and also with several customers who have purchased this TV and all of them have complained about this product. Let me know how u r people justice to me

I am practicing advocate at Anantapuramu since 22 years. I have purchased Samsung TV (26 inches) bearing Model No:LA26R71BA I am very happy to inform that till now I never got any repair to the said T.V. In the first week of September TV started to trouble i.e., it is not getting colour and picture is exhibiting only in black and white. On 7.9.2015 I visited the local Samsung servicing centre to gave complaint. But the concerned people refused to take with an answer that I should gave complaint only through on line and so that you will direct them to attend for repair. So on the same day at about 8.00 pm I gave a complaint through toll free number and the receiver of the phone gave some directions to me by holding TV in on. The TV was checked as per the directions and inspite of it the problem was not rectified. Finally they told me that they will send mechanic within 24 hours subject to that I have to pay servicing charges + service tax. I expressed my willingness to pay the said amount. But even after lapse of 24 house no body has turned up. Again I gave a complaint with same reference. But the receiver of the phone again promised that they will send their mechanic within 24 house without default and also expressing the regrets for not sending as they promised. The next day also nobody turned up. Having no option next day evening I again contacted local servicing center. The concerned people after my request they have verified and informed me that they have received complaint and they will attend on next day with a condition that I have to call them on next day. One sai who is meachanic gave his number. On the next day my son gave a call to sai to attend. The said sai attended to my for repair. He made some efforts to get it repair and informed that mother board has failed and it costs Rs.7000-00 and if we are able to pay they will get the same from company. After my return from the office I contacted to sai and informed that I am able to pay Rs.7000-00 and asked him to get mother board from the company. The said sai told me that he will confirm the same in the evening. As there is no responce from him on the next day again I contacted said sai to know the status. But he informed me that the mother boards of the said model are not available any where and the company has locked the said model and so I have no option except going for new piece. Infact I was shock with the said answer. Because it was purchased only about 7 years back and that invested huge amount. The company having manufactured thousands of TV with the said model, locking the said model is very surprising answer for me. When I put the said question to said sai, he very carelessly answered that come and contact his manager, otherwise I have to drop another complaint on online. Infact his behaviour with the customer is not satisfactory. . Any how I went to the servicing center to contact the manager personally. Why I do not know the reason the said sai not digested with my coming to the office and immediately he has agressively responded against me taken me to the manager. Before my entry to the chamber he personally contacted the manager and I feel he has feeded something against me. When I contacted the manager he is also very confirmed answer as sai represented with us. I requested the manager not to take the words of the said into consideration and to listen my problem. It seems he has no patience to listen. He too advised me to prefer a complaint on online. Sumsung being a very reputed I never expected that I have to spare this much of time for getting my tv repair. Having no option once again I preferred complaint on online and the same is also registered and I got information in SMS. After my complaint one Jafar contacted over phone and he told me that he will contact their servicing center and will take care. I requested to come personally without contacting local servicing center. But he also not turned up even after lapse of 48 years. So I am forced to prefer another complaint. If the said behaviour is continued I am very painful to inform you that I have to approach court of law for necessary action through consumer forum, Anantapuramu for necessary action against company and you will be mulcted with all costs and consequences thereon.

I had purchased SAMSUNG 4K LED TV from Gopu nandilethu G.Mart, Cochin on 26th august 2015, The company representative came about 5th or 6th of september only to install the TV. The TV shows intermittent on off problem from the first day itself. when the carton of TV was opened the battery of remote was rotten and due to suspicion we checked its date of manufacturing, it was made on june 2014. We realised that We purchased an old stock TV, we intimate this to the company on the installation day itself and the company relaid that company give full support including replacement...so not to worry. When the TV shows problem of intermittent on, off ...and when we repeatedly complain the company directly update the programme and reset the TV through on-line and assured that problem will not come again. but after one day the same problem repeated and reported to the customer care...but the response was poor. in the mean while the TV was completely gone off on 7th of October . i called the company and asked for replacing the TV as the product was showing defect from ist day itself, and more over company provide me an old stock. The company bluntly turned down my request and did not even attend my case favourably. i want refund of my money and i am not ready to accept a product like this from a company like samsung.

GRAND PRIME - G531

Issue Description : If the phone left for 4/5 hours without any activity, n/w goes off and not able to connect to n/w until switch off/on the mobile.

I have purchased new Samsung cell phone 26/09/15, model grand prime price Rs 11400.00/-from a retailer Pashupati Cellular at Gariahat Kolkata.
The piece was a defective and retailer told that to change the sim card, old sim has been replaced with a new sim and problem was remained the same.

Went to service center 2 times for the same defect, first time they told it was repaired but the issue remained the same.
Currently it was lying with the service center at Divine Electro Solution at Kolkata since 5/10/16 and I have been informed that request has been raised for replacement and waiting for approval. Bill No: [protected] dt-5/10/2015

I have contacted may times to customer care many times about the issue always got same response - engineer assigned and our senior will get back, but never received any call back.
It was a very bad experience to have conversation with customer care service representative and have realized that it is wastage of time and they are irresponsible and don't know how to provide service to customers.

Try to understand the problem of the customer with not having the mobile for 15 days.

Pls look into this matter urgently to avoid any legal steps.
contact : [protected]

"DO NOT PURCHASE ANY SAMSUNG MOBILE, IN CASE OF ANY ISSUE YOU WILL BE SICK AND TIRED TO GET IT RESOLVED"

Sir, I shaik kamaluddin, Resident of shanthipuram nggos colony akkayyapalam visakhapatnam District, A.P Lost/Theft my Cell on[protected] at dabagardens.I request to search my cell through my EMI number details are EMI No:[protected]/01. Sir I was unable to complaint in Police station because I now I'm in ship working and I'll be back to home after 6 months . Sir I request to do me the favour. Regards.Shaik.kamaluddin . Cell: [protected] and my dad number is [protected]

Sir. regarading to above mentioned subject i purchased new samsung mobile model no M360 on 20 of Aug, 2015.due to low battry backup i sent it to samsung service centre Akbarpur Ambedkar Nagar U P 224125 on 25 of Aug, 2015 .i was said by service associates that i can receive my mobile set within one week but i am very sorry to say that it has been passed about 2 months but my mobile set was not return by centre till yet . while i contacted to service centre but no satisfactory answer given by them . so it is great mental and physical harassment to me so i request to u to take proper action against samsung mobile company. yours sincerely manoj kumar prajapati [protected] service centre no [protected]

I owe a Samsung Galaxy S advance phone. I had some problems in charging my phone and my phone was out of warranty period so I went up to the service center in Siliguri, International Market (GOODWILL ENTERPRISES) to know what's wrong with my phone. Even without checking the phone, one of the service center incharge said that charging slot of the phone needs to be changed and he quoted me a price of Rs 2, 900 for the changing of the slot. He advised me to get the charging slot changed even without having a look in the phone. I didn't submitted the phone in the service center instead after 2-3 days I went up with my father to the service center. another service center incharge saw the phone and said that there is an error in the battery and overnight charge will remove the error. I charged my phone and it started charging after 9-10 hours. Again after 3-4 days I faced the same problem that my phone has stopped taking charge and the battery drained out fully. I again went to the same service center. Another in charge of the same center checked my phone and said that the charging slot need to be changed. I submitted my phone for the change of charging slot and he quoted me a price of Rs. 2, 036. I can't believe that serve center charged different price for the same charging slot. After 5-6 days I received a call from the Samsung Service Centre to come and collect my phone. I collected my phone inserted my sim. As I inserted my Sim the network was showing full by no calls were coming or going. Then I realized that the phone is sometimes reading the Sim card and sometimes there has been a failure to read the Sim Card. There was so much of Fluctuation in the network . I inserted another sim to check whether there is an error in my sim or not but I found that the same thing is happening with the other sim as well. I even went to the Vodafone Customer Care to confirm myself whether there is any error in the sim or not but the Vodafone care executive told that there is no error in my sim. After being confirmed I went up to the same Samsung Service Centre again and reported them about the problem that after I collected the handset network problem has started. They said that it might be a problem in the mother board of the handset. I said them that they should had informed me about it before because I had already spent Rs. 2, 036 on the phone and they should had made a general check on the handset before collecting it. The response from their side was that they do not have that much time to check the phone in general. They have taken my phone once again and even said that if there is a problem in the mother board they wont b able to help it, I have to pay extra to get it repaired. I am really disappointed by the service which the SAMSUNG SERVICE CENTRE PROVIDES. Is it our duty or the service Centre's duty to make a general check of the handset and report all the problems and quote the amount for the same to the customer? Highly disappointed with the service of the Samsung Service center and also shocked about the variation of price of the same slot. If we customers would had been an expert in repairing handsets we would had done it ourselves instead of coming to the service Centre and being harassed many times.

Dear I bought a Mobile Samsung B310E from day one i was facing a problem of network auto drop. The same sim i used in another mobile never faced any network drop problem. after few days its ringer was not working. I wen to service center for the service they changed its mother board and ringer. from this day network problem was increased so again i went to service center they told me its not mobile fault its network fault. but i never face network problem in another mobiles. Last day 5th time i went to service center they totaly denied me to do my favor of change of mobile. as its under warranty and not useful for me. So please help me out how can my issue be solved.

Dear sir, This is VIshwas Kolwankar, loyal user of SAMSUNG LCD TV (Model: LA32D403E2/ Serial NO.:MQ503PBB600457E) I had purchased the above mentioned LCD TV from ASTHA Electronic, Virar (E) on dated 06/10/2011. i was enjoying the facility of TV from the day of sale. From 01st Oct 2015 i was facing the problem of that screen was not working properly. so i lodge the complaint on your complaint portal (Compalint No:- [protected]) they informed that the tech will report to your place by 3rd Oct 2015. Technician Mr. Kamlesh from Synergy Ent. reported to my place as mentioned date. He suggested to replace main cord of TV, he did the same but there was no use. then he suggested to replace PCB of the TV. i agreed on his suggestions as i was helpless. He informed me that it will take more 3 days to arrive the part which was too late for me but i had no other option for that. On 8th Oct 2015 technician Mr. Satish came to my place and installed PCB, but there was also no use for that, again after checking, he suggested to replace Mother Board which costs me around Rs.6500. As usual i agreed for that also. at that time i felt that my problem would be resolve as my whole family is suffering as there is no another option for entertainment at my place. Mother board of the TV had arrived to place by 12th Oct 2015. They installed in my Tv. After thorough checking they came to conclusion that the PCB which had installed by earlier technician was of actually wrong part numbered. Now they informed me that it will take more a week to arrange the new PCB which is actually fits to my TV set. so sir, i am not understanding the way of servicing of your company. As i am also catering to another sevice industry and i know the value of the customer and what they feels when we not able to serve them better. As a market leader company in television product how could you people serve the customer like this??? As you people are not even understand the problem/ route cause, also not even find out the exact conclusion of the concern??? so how should i trust you??? if seriously you people have concern about resolving the issue or dissatisfaction of the customer then i am requesting you please do the needful. Still i am on hope that positive response or reply will come from your side!!! Awaiting for your reply. Thanks and Regards, Vishwas Kolwankar [protected].

Bought a 32" Samsung television on April 2013 with an extended warranty of 2 years. It started showing horizontal lines after completion of 2 years and broke down completely soon afterwards. When complained the technician came, saw and told that the panel needs to be changed and it will cost 17k. Someone really has to be out of his/her mind to spend such amount to get a panel changed which has only a year's warranty. Lesson learnt: NEVER BUY ANY SAMSUNG PRODUCT AND SPREAD THE MESSAGE

Bought a 32" Samsung TV 2 years back on April 2013 with a 2year extended warranty for 35k. The screen started having horizontal weird lines at 25 month onwards and broke down completely few weeks after that. Made a complaint and a technician was sent promptly. after checking he told that the panel needs to be changed for which he quoted an absurd price of 17k. Someone really has to be out of his/her mind to pay 60% of the cost of a new television for a panel which has only a year warranty. Learnt a lesson "NEVER BUY ANY SAMSUNG PRODUCT"

It has been only a year we bought the tv but has suddenly stpped working suddenly with black screen we have given complaint 9 0ct 2015 but no engineer has come to check for solution...my refernce no is [protected].. i kndly reqst you to take dis complaint seriously and take action as soon as poosible

CUSTOMER ID: [protected] Date of Purchase :[protected] WASHING MACHINE GEAR BOX ABNORMAL NOSE WHILE AT START UP and ALSO WHILE AT DRYER OPERATION EVEN DURING RINSE, ABNORMAL BUT INTENSITY IS COMPARATIVELY LESS. Similar was my experience with Onida machine, within 10 days gear box got damaged completely. It was 4 year old machine. Then bought this machine. Within short span of time I face this problem.

I have purchased samsung galaxy grand prime 4G phone on 28 september 2015 from Reliance digital, Nacharam. After two days i observed it was a defect piece as the flash was not working.When i click pics the phone was getting restarted. Then i took my phone to samsung service center at Tarnaka the phone software was updated and was handed over to me, but to my surprise the camera was still not working. Then the samsung service center informed me as it was defect peice and it was not even a week that i purchased so they would try to replace the piece. And today after 10 days when i called they said that the phone cant be replaced. And they will try to repair the phone.

This Shailendra Agarwal, Purchased a SAMSUNG Grand Prime 4G mobile on 03.09.2015, IMEI No. [protected] and while using mobile started giving complaint like call dialling mobile restart nd Hanging, After a call disconnecting problem…. Etc. For these reason I have given mobile in the Samsung Authorized centre named M/S. Mobile Sales Centre.Add Kailash Tower Sanjay Place, Agra Agra – 282002 and My complaint: I pick up the phone since the trouble started 4 days. I was only on mobile shop mobile shop stand postponed for two to three days to my boy, After seven days, the trouble started again in my mobile. It was later re-Samsung service center, he updates me on my mobile postponed again. Third time (12.3.2015) was the center again, he said Samsung will change your motherboard. Has agreed to it, But there is still no solution to my problem that your service center and mobile shop had trouble putting the round'm please to solve my problem or not by changing the mobile will assist the Court in otherness Mobile No. [protected] Address. 5 Mig New Market Jeoni Mandi, Agra

I purchased my samsung charger on[protected]. It worked fine for 2-3 months. But after that it stopped working. When i went to a samsung service centre in noida. which is near sector 15-16. They denied to replace the charger, they said the charger is physically damaged at the joint of wire and adapter. Just the rings on the joint of charger is little bit damage. The wire is in proper condition. Executive at the service centre are saying to me that its thier policy that they don't replace the physically damaged product. But my point is if I want to replace a samsung earphone. And the ear buds will be little bit damaged, then will these guyz again say that the product is physically damaged? So Please help me on this matter Regards, Amit Kumar