Samsung India Complaints & Reviews

Dear Concern,

I have bought Samsung Washing Machine on December'13, Its have some issue and now it is not working, we have booked complaint in Samsung Service Center, Complaint Number is "[protected]". From Service center they have informed us they don't have Proper Parts from Last 20 days.

So please look into this matter and solve my issue as early as possible.

My contact Number is [protected].
mail ID - ankit.[protected]@ujjivan.com

Thanks
Ankit Chauhan

I have a Samsung Refrigerator and I am facing some issue with its water dispenser. The refrigerator is not under warranty and I asked customer care to provide help. The resolution of complaint just required to change a nut time part and cost of the part is 130 Rs. But in total they asked for 700 Rs stating 570 Rs as visit charge. Date of incidence: 9th Nov, 2015 Request Reference No: [protected] I do not deny of the Visit Charges, but...

I have purchased my 8th samsung mobile (samsung galaxy edge) keeping the faith on the company (brand). as per the dealer it is in the promotion of one time replacement in case of any damage.

Now my mobile screen got broken and service centre persons are asking to pay for it
Imei:- [protected]
S/n :-r28g215nykl
Model no.:- sm-n915g
Ssn:- n915ggsmh
Fcc id:- a3lsmn915g
Purchased on 5th jul 2015

The back camera scratched and is within warranty. When I approached customercare & service centre, they refused to do under warranty under physical damage. I do not understand how they graded it as physical damage and charging 1700/- for this. I hope it is a malpractice &defame the company's name. The poor management of service centre at sec-7, dwarka, new delhi & behaviour is a quite embarrassing. Request clarify

Dear sir,
Sub:requestition for part replacement {DC32-00013A} worth about Rs310/-
Ref:complaint no:[protected]

my washing machine{ model WA75K5CEG/XIL } is not working due to defective sensor part.this part was replaced by your technician on 15 march 2015.but we have not used frequently due to water scarcity in chennai.we might have used the machine overall for 2 months only.now this machine is not working the sign 1e is shown in the display board.your technician said the same part referred above to be replaced again against cost.we are very surprised on the condition of your spare is not bearing more than 2 months working.{since we have used the machine overall 2 months only}
Sir even though our machine is a old one, we are maintaining very well and it was updated 3 years before by changeover of all parts and spent nearly Rs4000/- at that time.even now from 23/02/15 to 08/10/15 we have spent Rs1500/-
So i request you, kindly instruct your service people not to collect the cost for part number DC32-00013A.
since ours is a genuine problem, we request you to consider as a special case.

Thanking you
B.Durai raj
note:i think i'm sending this mail to a proper person if not please forward this letter to a compitant one for a immediate action
Res:no 72 vanniar 2nd street, choolaimedu, chennai 600094
cell no:[protected] LL:43550813, 24815858

My mobile handset No. S7262 Galaxy star Pro
IMEI : [protected]

I have visited Samsung Service center in, As Rao Nagar, Hyderabad,
to get my mobile phone repaired as I was facing problem of mobile going hangup
There was no other problem other than this in my mobile.
On my first visit to Samsung mobile office Samsung officials told me that
there could be estimate of around Rs. 300-400 for repair of mobile.
On my next visit to Samsung mobile office on 07.11.2011 to handover my mobile to get it repaired,
this time they give me estimate of Rs. 1000/-.
I visited the company office to know about my mobile,
this time company officials gave me a fresh estimate of Rs. 4000/- along with a long list of problems in my mobile
whereas there was only one problem of hanging .
Now that handset it is not at all switching on
Company might have done lot of experiments on my mobile phone.
I think company officials don't know that the actual
cost of brand new mobile of this model is less than
the cost of the repairs being charged by the company.
This has caused me avoidable inconvenience,
Service center employees not at all answering to the issues properly
I therefore pray that the company may be ordered
to replace the mobile set and inconvenience caused to me


Thanking you
Yours faithfully
(Lokesh Naik)

Hi I am saif khan ordered a combo of 3 SD card of samsung order no_s[protected] on 26 oct 2015 from whakky.com. jhis was duly delivered in 7-8 days to me. I paid INR 1199/. For the same through cash on delivery Now, the problem is all samsung 3 cards are not working, I doubt these are duplicate and not worth the amount which I paid for it. I tried contacting whakky team on many helplines number however there is no response and no one picking up the phone. I want you to help me getting my muney refund as early as possible and take appropriate action toward whakky.com providing duplicate. I want my money please give me immediately...

हमने led टीवी model No 32 F 5500, दिनाक[protected] को Rs 40, 500/- मे खरीदा था। tv खरीदने के बाद में अब तक हमारा TV 4 (FOUR) बार खराब हो गया, हर बार T.V. के penal में ही problem आती हे, हम ने tv warranty extended करवा ली हें। हमने कंपनी मे कई न्यू सेट देने की बात कही हे।अब हम चाहते हे की हमे कोई और model का tv मिल जाए। मोबाइल नो। [protected] अभिषेक जैन Product Serial No MR2P3PBD900387P

Hi, this is Shreeparna Naskar. I've lost my handset (Samsung GT- S7262) on 3rd november 2015 in Howrah region. The IEMI no. is[protected]. Want to block my phone as soon as possible 'cause there were so many important data and anyone can misuse through those data. So, plzzz let me know whether my handset can be blocked or not. email id- mailme.[protected]@gmail.com phn no- [protected]

Hallo my name is priyanka birje mene samsang core2 mobail apke yaha se ordar kiya thaa and mene 1000bhi pay kiya he 5/6 date tak mobail ayega bole the lekin abhitak nahi mila he i m a police garl so il chese whith Yurr compony fast repaly me kal tak mera phone mu zhe milana chahiye our aapka no. Send koro

Sir in my samsung handset 4G prime mai aircel ka sim dono mai se kisi bhi slot mai properly nahi kaam kar raha hai. Aaj mai pichle three months se pareshaan hu service center ja jakar and custmer care se baat karke but koi responce nahi nikala service center mai kuch nahi hua to cusmer care par baat ko faik diya and custmer care koi response nahi le raha hai.

ShopiShy.com — On line purchase of samsung mobile note 3 Neo buy the mobile phone does not given Taorem James Khuman on Nov. 7, 2015 Suddenly at my brower google chroma a message came asked four questions. I answered them correctly and then be showed that I have won a galaxy note 3 neo with ban sunglasser at just Rs. 444.00 by giving 99% less discount on the product as a super dial .I made on online payment date 20 june order number -188800 Rs.524.00. One samasung galaxy neo-3 mobile Regisration on line. therefore I tried to contact them so many times but all in vain Till now I have not received any of the above product and I received some other personal comment...

My complaint is regarding Samsung washing machine top load which we bought on[protected]. we registered our complaint at the company service center on 7-8-2015. There is some noise problem in the washing tub. Engineer visited then but he misguided us by saying that there is no problem in the machine that's only due to the power supply, so we took no further action. In that period machine was in warranty. As now the machine is creating much bigger problem, now it also stops in between the washing process, so we again consulted them from the last 2-3 days. I'm not getting what they are doing. Daily they assure us that they will do something which will be our favour and now they are saying that as now the machine has no warranty period left(warranty period was till[protected] so you have to pay extra charge of Rs 5500/- & your some part of the machine will be changed after which it will function properly. Now the complaint is that when the machine was in warranty then they told us that the problem is only due to power supply & now when the warranty gets over only before 1 week so they are claiming that some part will be changed & for that you have to pay the extra amount of Rs5500/-. Please go through the problem as soon as possible. We will be highly obliged to you.

Its really embarrassing for me and Samsung type biggest company of mobile that before one month I purchased Samsung prime 4g set, the internal memory of this set is filling automatically, In one month I repair this set at authorized service center up to 3time but still problem occurring now I want to claim on Samsung company for this kind of poor set and return of my all amount .

Didn't give wireless mobile charger Dear Sir, Last month 25thSep15 I Purchased Samsung Note 5 thesamsung dealer Tiruvannamalai. They assured they will give a wireless charger free of cost for samsung note5. Till they are not given many times i asked they are not response. Pls consider the complaint. Otherwise i will take necessary legal action. Counselor answer Dear Mr. Ravi, Greetings of the Day! This is Nitin from Customer Experience. We received your email and noted down your concern. This is in reference to your email dated 21.10.2015 and subsequent telephonic conversation we had regarding the purchasing of Samsung, we request you kindly visit to the Samsung dealer shop nearest to you and they will assist you in the best way possible. Alternatively, you may also visit the link below: http://www.samsung.com/in/function/dealer/dealerLocator.do We appreciate your support and patience and assure you of our best services always. Warm Regards, Nitin Kumar Senior Executive, Customer Experience Samsung India Electronics Pvt. Ltd. [protected][protected][protected][protected][protected] Dear Sir, Many times i asked the dealer in Tiruvannamalai. They are not responsed. Will you take any action against my problem? Otherwise i will go consumer court, it is a final email. With Regards Dr M.A.Ravi Contact : [protected]

Dear Sir, I purchase Samsung make refrigerator (model-REF RT27JAR5ASE/TL and 03be4pag600784 ) form satguru, vyara. Purchase date is 24/08/2015. Refrigerator working condition is O.K. and satisfactory. On date 31/10/2015 during Refrigerator cleaning its glass takes out from refrigerator. Without any impact during take out glass broken. I complain in Surat center (complain No.-[protected]).surat center person attended complain but he did not agree replace the broken glass and tell me to online complain done in Samsung web. So, I requested to you broken glass replaced with new one without chargeable because my refrigerator is under warranty period and there is no my mistake during take out glass. (Glass code is DA97-13502M) Thanking you. (Devendra A. Patel) C-27/06 KAPS Township, Anumala-394651 Via- vyara Dist.-Tapi Mobile No. - [protected] Email – [protected]@npcil.co.in

Dear sir,
This is in reference to the samsung a.C.Mod.Ar18hv5nbwknna ;sl.No.Oaykpdcf200449f is not working due to a spare

Smpswhich is damaged the second time.I gurshan valechha, residing at 66, russa road, east !St lane, kolkata 700033, bought this a.C.

On 25.4.14 .But just after 3 months the same smps got burnt and i had made a request to replace the a.C. Since it was a defective

Piece.After making earnest requests i was asked to get the a.C. Repaired by the service centre.Sir, what's the point buying a

New one if i had to use a repaired a.C. They promised me verbally that if the same spare gets damaged again then they

Will replace my a.C. And provided me with an extended warranty -c550-p-ac-1nxms27 .This entire procedure took 3 months again

And they repaired it (Ref no.[protected]); (Complain rg.No.-[protected]).

Now the same spare part (Smps) has burnt out and complaint has been registered on 27.9.15(Complain rg. No.-[protected]) .The

Engeenier has visited my place twice and confirmed that the same spare is damaged again.On my repeated quest that why the

Same spare is being damaged again and again they were speechless .From the date mentioned above i have been calling repeatedly

But only conversations are taking place but without any fruitful result. We had conversation with mr.Rameshwar, kushagra, mayuk,

Praveen, naveen, prince, and varsha. They all told us that maam, we are going to send you the top most engeneer to visit your place

Within 24 hrs. But no one turned untill this date 6.11.15.

After buying the a.C. And making repeated complains i yet dont know what to do.I could not use the a.C.In the hot kolkata weater

Now 5 m4 months we will have winters when do i use the a.C.Such a reputed company as yours whom i trusted and bought the a.C.

And being harassed like this.

I have informed you and waiting for your reply.

Thanking you,

Yours sincerely,

Gurshan valechha

Dear. Sir / madam. I am requesting u to launch a new cdma mobile phone in keypad multimedia hand set. I really required to launch samsung Mobile cdma mobile. I requesting u to core of my heart .Please launch cdma mobile phone. Not screen touch.only keypad multimedia hand set. Your faith fully SHAMSHER IMAM. My contact-:[protected]

I have a samsung galaxy S5 purchased on 8/11/2014. It is a water resistant phone as per the company said. on 31/10/2015 i accidentally dropped my phone in water from less than a height of 20 cm and immediately took out the phone. and this is not he first time when my phone is in water..many times before i have took it in water and nothing happened to it and this time too i thought that nothing will but my phone just switched off and haven't started again. on the next day i took it to the service center MAA COMMUNICATION, A-180, Ground Floor, SUKHDEV MARKET, KOTLA MUBARAKPUR, NEW DELHI-10003 and told them that my phone has been in water and submitted my phone. They told me to wait for 1 hour or go home we will call you after checking the phone. They called me after 2-3 hours and told me that your phone is water logged and it has an estimate of 13000.I went to the service center and asked them that if the phone is water resistant and then it is being crashed by water then it's Samsung's fault and u have to do it inside warranty but hey refused and asked me to call on the customer care and ask them about this. i called on the customer care and told them everything and then that person checked all the details and he found out that my phone has been repaired previously with the same center and the LCD of the phone was changed but no KIT was mentioned then he asked the service center that how have u installed the lcd without kit so the service center told him that we have put the kit manually so did not mentioned it online...so its clearly their fault. The person from the call center was continuously telling the present head NAIM REHMAN to repair the phone under warranty but they were not listening to him and when i asked them why are u not listening to the Samsung customer care...he told me that they are no one and we'll not listen to them u do whatever u want to. it has been 5 days but they only keep asking to their senior department and tell me the same thing. The details given from the service center are as follows: Bill no.-[protected] tel. no.[protected] complaint no. in customer care-[protected]

PN.Sharma - Shop Addres Saubhry Mobile Durgesh Market Sasni Dist Hathras India 204216 -- Ph- [protected] सर आस्क मी बाजार से मेने ऑनलाइन एक सैमसंग का पॉवर बैंक लिया था जो 15 मिनट भी मोबाईल को चार्ज नहीं करता । शिकायत भी नहीं ली जा रही क्या मेने askmebajar से खरीददारी कर के गलती की है ? क्या मुझे सही सामान मिल जायेगा ? या फिर मुझे आपके बाजार से खरीददारी करने की सजा को भुगतना ही पड़ेगा ? order - oct 26, 2015 - Product Name Eway 10400 mAh Power Bank 1457277 -- P.N.SHARMA HATHRAS [protected]